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Candidate Info
2
years in workforce
2
years at this job
in Room Dining Server
- Personalized customer service on order for guest.
- Taking order on POS system prepare orders, and delivery of products.
- Managing large groups of people in a busy environment.
- Interacting with unsatisfied customers in a friendly, positive manner.
- Trained over 10 team members.
- Earned Associate of the Month.
Candidate Info
6
years in workforce
4
years at this job
in Room Dining Server
- Deliver and serve food and beverage items to guests in a timely, friendly and efficient manner
- Provide excellent guest service
- Follow strict company guidelines to ensure Forbes Five Star service
- Process customer payments
- Answer inquiries about hotel
Candidate Info
6
years in workforce
3
years at this job
HS
High School Diploma
in Room Dining Server
- Running food and amenities from IRD kitchen to all guest rooms in a timely manner
- Polishing all utensils and glassware pertaining to service, cleaning and maintaining IRD equipment (i.e. coffee makers, teapots, coolers, and reach-ins, reporting any equipment malfunction to immediate supervisor
- Communicating with AYS agents in regards to IRD menu items i.e. vegetarian, gluten friendly, dairy free options
- Communicating to my fellow team members and AYS agents as to VIP guests, amenities, and personal requests to ensure a pleasant stay with us
- Greeting all guests in a pleasant non abrasive nature, and assisting with any needs or special requests
- Constantly striving to elevate all guest experience and staying in tune with JW Marriott culture
Candidate Info
13
years in workforce
4
years at this job
in Room Dining Server
- Answer incoming calls on a multi-line phone and record guest orders/requests.
- Ring in, prepare, and deliver food orders and amenities up to guest rooms promptly.
- Confirm orders to ensure all items are present and that the tray setup is flawless.
- Enter and update amenity data into Go Concierge/Microsoft Excel and file documents into correct physical and digital folders.
- Pickup and clean trays, prepare silverware, money handle, food spoilage management, maintain a clean work area, and fully stock supplies.
- Work alongside multiple departments in hotel to provide the best quality service to each and every guest.
Candidate Info
12
years in workforce
6
years at this job
Human Resources
in Room Dining Server
- Deliver orders to guests and meeting rooms promptly
- Process cash and credit card guest payments
- Double-Check guest orders to ensure accuracy
- Put together and deliver VIP amenities and gifts.
Candidate Info
11
years in workforce
11
months at this job
BS
Economics
Bellman/in Room Dining Server
- Greet all guests upon their arrival/departure
- Load/Unload luggage carts and deliver to guest rooms
- Explain hotel services to guests while introducing them to their guest room and its amenities
- Offer assistance in planning activities and local events of interest for guest
- Deliver packages, envelopes, and/or room amenities such as wine/champagne/flowers
- Interpret restaurant menu, take prepare and deliver orders to guest rooms
- Enter all orders into POS systems and do necessary side work as directed