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6-10 years of experience
Managed the order and fulfillment of over $250MM of residential valuation products annually.
- Developed and implemented a communications plan to proactively manage the relationships with 10 National Valuation Providers.
- Created a proactive fulfillment model which communicated with Production and allowed the valuation providers to focus on the most critical products needed. Set vendor priority based upon loan characteristics (contingencies, anticipated closing dates and lock expirations).
- Developed and implemented new processes to reduce the number of Origination Appraisal corrections requested by 35% over a 12 month period.
- Reviewed procedures and created a capacity plan for appraisal ordering which eliminated non-value added tasks and improved productivity by 20%.
- Modified the allocation strategy to better leverage the strengths of the valuation providers by moving volume to those providers with the best quality and turn times.
0-5 years of experience
Supervised all business, marketing, and vendor operations of engineering firm and properties corporation. Launched HR programs and policies from the ground up to include staff, compensation, benefits, employee relations, training, health, and safety guidelines. Drafted all marketing collateral and web content. Directed marketing processes including cold calling, e-mail, and direct mail campaigns. Primary point of contact for all vendor relationships. Supervised companywide financial operations.
- Increased overall profitability by 35% driving $600K of revenue-growth throughout tenure.
- Guaranteed all newly implemented programs were in compliance with OSHA regulations.
- Served as Project Manager for affiliated company, McNeil and Storm Properties, Inc. maintaining leases, property inspections, vendors, and rent collections.
- Authored HR manual from scratch communicated all policies and procedures with senior executives.
- Administered tax regulations and legal documentation acting as primary liaison between diverse departments.
10+ years of experience
In-seat service vendor, sold food and drink goods to customers throughout the stadium.
- Selected as the 2010 All-Star Vendor to represent Angel Stadium during the 2010 All-Star Game.
- Accomplished 100% cash-out throughout my 850 events at the stadium.
- Ability to calculate correct change quickly and efficiently within high paced environment.
- Excelled at customer service, which allowed me to sell in the top 1%.
- 2012 Vendor MVP
6-10 years of experience
Managed all vendor contracts and verified vendor income.
- Stopped erosion of vendor contracts and restored back to respectable level of $24M income after numerous accounting changes.
- Managed marketing and merchandising department budgeting process and followed up with CFO, offering recommendations for improvements.
- Managed financials of unsaleables program resulting in $1M+ gross profit yea- over-year.
- Developed vendor scorecard that better managed vendor financial performance by increasing accountablity.
- Increased vendor participation in NFC Foundation through donations and volunteerism.
- Set record-level revenue stream as chairman of NFC Foundation of $1M+ each year through constant comunicatIon and collaboration with vendors.
10+ years of experience
Vendor Manager specializing in writing complex service contracts including legal terminology, customer service level requirements, and complex deliverables. Experience hosting vendor bidding events, including vendor negotiations, contract awards, and complex vendor implementations. Primary responsibility as relationship manager and escalation path between subcontracting vendor and internal departments.
- Leader for Vendor Management team for onboarding, training, process creation, and team building
- Developed plan that drove supplier consolidation down to HP directed top vendors
- United States and Canada Program lead for Cost Savings Initiative
- Developed FY13 and FY14 cost savings program to maximize labor strategy while working with delivery and Global Procurement to support the efforts.
- Achieved FY13 cost savings over $500,000 on only twenty percent of the POs available for review. Targeted 100% of remaining POs for vendor bid, contract review, and renegotiation.
- Collaborated across organization to identify and resolve duplicate billing issue with two of HPs largest vendors resulting in savings of $2.2 million
- Performed 100% of assigned Supplier Assessments for FY12 and FY13
- Implemented Get Healthy plan for HP's National Break / Fix Sub K partner
0-5 years of experience
Managed all aspects of relationships with publisher to achieve revenue and profitability goals.
- Drove initiatives across cross-functional teams to improve vendor and customer experience while meeting tight deadlines.
- Developed and executed negotiation strategy to achieve financial goals for books business.
- Partnered with vendors to resolve chronic issues including data quality, transportation and automation of feeds.
- Established an improved system for reviewing Nielson data on a weekly and annual basis.
- Developed a standardized reporting process for deals reporting, and worked with cross-functional partners to develop updated standards for nominations.
- Conducted financial analysis and identified business opportunities in assigned categories of travel and calendars to reach growth targets.
0-5 years of experience
Reported to the CIO. Hired to develop/build a team to provide a central point of contact for all IT Vendors for US Airways.
- Identified all IT Vendors currently being engaged by IT for hardware, software, and external resources throughout the organization.
- Created & implemented new templates to be used for engaging vendors, MSA, PSA, SLA, SOW, scorecards.
- Created and facilitated RFI, RFQ, & RFPs to identify preferred vendors and decrease the amount of vendors being used.
- Participated in all new program engagements where IT vendors will be utilized.
6-10 years of experience
Managed data entry team, supervised range of special projects/timely shipments from manufacturers, and tracked warehouse deliveries. Prepared weekly performance reports to top management regarding missed and incomplete deliveries by area. Facilitated working cooperation between manufacturers (local/overseas), merchants, warehouse, finance, and IT departments. Oversaw advance shipping notice process while compiling/analyzing issues by vendor. Performed troubleshooting issues for warehouse, vendors, buyers, finance, and IT departments.
- Achieved 95% efficiency on total deliveries of $20,000,000 to $110,000,000 in weekly merchandise.
- Collaborated with HR department on training information for buyers and assistants.
- Achieved labor cost savings in warehouse of $400,000.
- Attained cost savings of $250,000 by hiring new ticket supplier.
0-5 years of experience
Managed outbound telemarketing contractors in six call centers with over 500 agents. Ensured sales budget was met for digital video, digital phone and high speed Internet for residential customers throughout Southern California. Managed a yearly budget of $2.4 million.
- Developed a telemarketing program which yielded a 20% increase in sales and 41% decrease in cost per sale through motivating staff with incentives, visits and daily huddles.
- Developed a tracking system that measured all matrixes consistently for six vendors enabling accurate sales projections and challenge identification which ensured goals were met.
- Managed lead lists and maximized revenue growth by selling multiple products to each customer with an emphasis on triple bundles resulting in a 30% increase in multiple product sales as well as minimizing the number of times each customer was contacted (from 7 to 3 times per year) which increased the effectiveness of each lead list.
10+ years of experience
Lead recruiting and employment activities from start to finish including sourcing, interviewing, and negotiating contracts with and professional support staff.
- Development, Implementation and Maintenance for nationwide base of vendors through personal
- Oversee all Employee Relations issues including schedules to maintain productive workflow for 30+ abstract/vendors within 5 states.
- Organized bulk projects, delegated responsibilities to effectively meet deadlines working directly with employees, management and legal counsel.
- Worked in concert with the management team to retain associates.
- Maintained vendor records/profiles within data management system, created and implemented
- Increased bottom line figures by negotiating vendor pricing and service contracts to reduce cost through regular vendor audits and the resolution of invoice discrepancies.
6-10 years of experience
Managed 100% of inbound freight, including negotiating all import freight rates. Monitored all shipments; implemented contingency plans for potential shipment delays. Prepared documentation for duty drawback procedures. Authorized customs brokerage and freight forwarding payments. Resolved inventory issues. Worked closely with product manager and inventory teams regarding customs problems, transportation options and delivery dates. Coordinated new country logistics set up and execution.
- Operated outside of core job description and collaborated with Finance to resolve landed cost calculation issues in 2004; revamped processes to improve accuracy in identifying freight accruals, vendor debit / credit memos, warehouse charges and additional business issues
- Adapted Customs Compliance and Procedure Manual and Importer Self-Assessment Guidelines to address patterns of non compliance, resulting in attainment of a 93% compliance rating, #1 among the 6 Cornerstone companies
- Maintained strong working relationships with distribution center; a one million square foot parent company owned warehouse in Ohio
- Initiated participation in C-TPAT (Customs Trade Partnership against Terrorism) in 2002, developed and evaluated factory security profiles and provided recommendations to earn Tier III certification in 2004; attained 'validated' status in 2006
- Traveled to Hong Kong for supplier training regarding newly established vendor compliance requirements including SKU labeling, UCC128 labeling and advance ship notices
- Awarded additional responsibility for vendor compliance following the Territory Ahead's acquisition by Cornerstone in 2000; collaborated with remote warehouse management on company-wide initiatives
0-5 years of experience
Responsible for following up with a network of over 300 vendors in over 16 states to ensure completed work is submitted according to our clients' timeframes and parameters.
- Coached and provided feedback on contractor performance; placed on improvement plans if necessary to drive performance.
- Communicated directly with contractors to obtain necessary results, and answered vendor questions to enhance process improvement and protect the clients' assets.
- Analyzed state coverage and pricing of the vendor network and discussed specific needs with team members and the network design team to ensure maximum profitability and sustainability.
0-5 years of experience
Facilitated activities to define, develop, and document operational processes regarding vendor requirements and agreements
- Single point of contact to research and resolve issues/concerns for installation, maintenance, and ordering services/activities with assigned internal and external customers
- Audited vendor invoices to ensure proper billing and payment, including weekly/monthly maintenance expenses
- Led weekly/monthly/quarterly operational review meetings with vendors to ensure compliance with company standards and performance expectations
- Addressed vendor concerns and requirements as needed to ensure complete supportability of customer needs
- Assisted in defining vendor requirements for statements of work and predetermined service level agreements
- Compiled data and provided information/feedback reports to other internal organizations and management
0-5 years of experience
Managed accounts to provide quick, low-cost maintenance to a wide variety of clients
- Worked with technicians to guarantee the proper scope of work was being covered
- Assessed estimates and proposals for the clients to review
- Called technicians to ensure they were onsite at the correct times
- Monitored work orders and scheduled them to be completed in the time allotted
- Confirmed with the client that they were satisfied with the work that was completed
0-5 years of experience
Consistently recognized by upper management for providing superior customer service,
Product knowledge & Back-room maintenance
- Worked closely with managers, receivers, & co-worker to produce Definite results
- Enhanced company reputation by Proving myself with work endurance
- Created and built product displays to Advertise Weekly Sales
- Promoted to Full-Time Merchandiser after only 4 months in the field
6-10 years of experience
Negotiate software/hardware maintenance renewal and hardware lease contracts.
- Successfully manage vendor governance process flow & source a high volume of requests for new software, hardware, services & telecom acquisitions.
- Achieve negotiated annual savings of approximately $200K on hardware and software contracts.
- Establish strong business relationships with suppliers, internal stakeholders, finance department, project managers, systems engineers and legal department.
- Developed new Purchase Order, Invoice and Procurement procedures to streamline processes.
- Achieved approximately $150K annual cost savings by identifying & resolving numerous tax matters.
6-10 years of experience
Ensured the timely delivery of products
- Conducted inventory of product
- Ensured shelves in stores were properly and sufficiently stocked
- Ensured that trucks were loaded and unloaded in a timely and efficient manner
- Provided superior customer service and ensured any issues were resolved immediately
- Performed duties in accordance with company policies and responsibilities
0-5 years of experience
Responsible for supporting outside and inhouse sales team
- Documented and closed approximately $120MM in new finance and lease volume, with an average transaction size of approximately $125,000.00
- Tracked and followed up on transaction in various stages of the sales cycle to ensure 100% closure rate
- Acted as contact point for equipment vendors supported by Ascentium Capital
- Assumed responsibilities of Office Manager which includes, ordering of office supplies, assisting former American Equipment Finance customers,
0-5 years of experience
Analyzed and uploaded international rates daily from 50+ international vendors.
- Communicated daily with external vendors to ensure resolution of rates related issues.
- Provided a variety of reports to upper management utilizing SQL and Excel on a daily basis.
- Provided support to upper management by providing ad hoc reports, scheduling meetings, researching escalated issues, and various other tasks.
- Analyzed, researched, and documented system and process related issues in order to improve company's current systems and processes.
0-5 years of experience
Directly reviewing vendors' receivable statements, identifying payment errors, deductions, open credits and transaction involving incorrect currencies or payments to wrong supplier or divisions.
- Review accounts receivable records with vendor to validate credits/payments in order to submit accurate claim processes for monies due back to clients. Information provided via spreadsheet.
- Writing and preparing professional letters to aid in the retrieval of specific credit information to aid in the recovery of monetary assets for JPD Clients.
- Thorough navigation of Sales Force while working in a high volume, fast paced environment while maintaining attention to detailed information.
- Trained new hires on all JPD audit rules, process and procedures.
- Answered incoming and placing outgoing high volume calls in a professional manner.
0-5 years of experience
Provide astute management of more than 120 vendors, negotiating and completing contracts, assessing and reporting on materiality, conducting health assessments and updating expired contracts.
- Play a key role in the development, implementation and monitoring of due diligence procedural initiatives to ensure customer needs are met and OCC and CFPB regulatory policies and legislation are adhered to.
- Lead new initiatives, involving extensive travel and deep-dive vendor visits in collaboration with CFPB consultants.
- Manage RFP project, conducting detailed data sourcing and analysis, along with negotiation and completion of contracts.
- Consistently monitor processes and procedures to identify and develop process improvement strategies.
- Consulted with team to devise and establish a new database to improve efficiency of workload that generated overview reports and created an automated potential vendor identification process.
0-5 years of experience
Responsible for quality and performance of the property inspection vendors for New York and New England.
- Led a project team to review and design processes and standards for the new vendor management organization.
- Helped to facilitate and direct the initial discussions regarding the NY Pilot for major/minor hazard evaluation.
- Produced over 530 quality reviews for vendor calibration from April through October.
0-5 years of experience
- Worked alongside Lowe's employees to uphold the conditions and appearance of the Garden Center.
- Created plant displays and augmented certain displays in order to increase sales of particular items.
- Assisted customers with product selection, loading, and item location.
- Documented which products were being frequently purchased and ensured that the weekly focus was met.
10+ years of experience
Processed retail invoices into AP document management or Lawson system
- Utilized SAP system for research and analyzed the status of invoices
- Reviewed vendor dispute claims and accurately assigned this data into a tracking database
- Responded to vendor request for document copies by using Lawson; viewed in mainframe system
- Updated address changes of invoices then provided accurate information to vendor
- Added comments and closed tracking number for claims in access claims database
- Routed 600+ unpaid weekly invoices of target.com in transaction to make payment on time to vendor
0-5 years of experience
Managed all calendar and meeting requests for the Vendor Management team
- Accountable for all administrative work for companies top four clients including JP Morgan and Chase, Google, AIG and Bank of America.
- Accountable for filing and securing resumes into secure database
- Completed ad hoc deliverables as requested
- Managed account spreadsheets and tracked company budget
- Maintained and updated all program files in various formats
- Accountable for filing and securing confidential paperwork
0-5 years of experience
- Maintained company's inventory, customer, vendor database with accurate, up-to-date information
- Initiated about 300 sales orders per week, forwarded items timely and cost effectively
- Contacted vendors for item pricing, availability, and substituted item via phone, e-mail, or in person
- Created about 150 purchase orders per week, monitored and expedited orders
- Processed about 200 invoices per week, receipt of goods, reported discrepancies found in records
- Kept information accessible by sorting and filing about 850 documents accurately per week
- Provided training to the new employees
0-5 years of experience
Evaluated and reconciled all vendor statements and managed all inquiries.
- Reviewed all invoices for appropriate documentation and approval prior to payment.
- Supervised accounts to make sure payments were made on time.
- Reconciled vendor statements, researched and corrected discrepancies.
- Maintained files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.
- Classified and matched invoices and check requests.
- Communicated with vendors and replied to inquiries.
- Assisted various departments to process purchase orders and subcontracts.
0-5 years of experience
Communicated with tournament directors to arrange the details being a vendor.
- Coordinated travel arrangements for each event.
- Analyzed prior sales in specific regions to determine appropriate inventory to bring to events and reviewed sales after events seeking trends.
- Prepared consigned inventory for events and reconciled inventory after each event.
- Created detailed itinerary for each event.
0-5 years of experience
Leading a Global Sourcing and Procurement team (60 FTEs with 6 Direct Reports) in the U.S. and India that impacts $1 Billion of addressable vendor spend for hardware, software, telecommunications, professional services, and cloud categories
- Delivered over $100M in annual negotiated savings, which includes over $35M of expense cost reductions, annually, in 2013 and 2014
- Provided strategic direction, leadership, and oversight for major negotiations and executive relationships including enterprise license agreements with IBM, Microsoft, and SAP; mainframe outsourced services with IBM; managed services agreements with TCS, Cognizant, Infosys, Wipro, and Sapient; and systems integrator agreements with Accenture and CapGemini
- Optimized the Vendor Management Office (VMO) into a flat, agile structure, aligned by investment portfolios, to improve client engagement before, during, and after contracts are executed
- Established the VMO Capability Framework disciplines for Category Management, Sourcing Management, Financial Management & Procurement, and Supplier Management, Sourcing Governance, Analytics and Metrics, SAP Contract Management
- Implemented an IT Sourcing and Procurement transformation program in 2013 to train U.S. and India VMO teams on the VMO Capability Framework, establish an ongoing knowledge management program, and establish long-term capability across the VMO leadership team
- Established the Global VMO in India optimizing workload across geographies
- Established metrics and monthly review to provide transparency into VMO operations performance and improvement opportunities
- Established Sourcing and Finance Job Families to provide a clear career path for team members
0-5 years of experience
Managed the oversight of the Bank's third party vendors
- Conducted consumer compliance testing and monitoring to ensure vendors performed to service level agreements
- Planned organized, trained, directed and controlled effective implementation of the vendor management program
- Performed evaluation reports at vendor's location as well as remotely
- Generated reports to be used by senior management on trends, findings and recommendations
0-5 years of experience
Managed multiple domestic resources and coordination of workflow for 40 captive and off-shore resources
- Developed nationwide vendor management department responsible for completing 80,000+ annual work units
- Created vendor quality and service scorecards through identification and education of key performance metrics
- Developed order placement algorithms and automated volume allocation to priority vendors
0-5 years of experience
Manage NA CSB $321.8m Marcom, $11.9m Marketing, and $187m Vendor Funding Opex budget efficiently to maximize ROI and Vendor Funding claimability
- Strategically align P&L spend with outlook, solve CSB5 opex challenge through tight spend controls in largest region of EUC (56% of EUC budget is in NA CSB).
- Restructured entire marketing and VF opex controls to drive accurate results
- Manage annual Marketing and VF budget to maximize ROI and claiming for both US and Canada, and by channels (direct, small business, retail)
- Provide annual plan by country and by channel, week 6 and 10 outlook
- Provide Actual to Forecast and to Outlook Analysis
- Global alignment on best practices: New marketing tool utilization, uniform marketing P&L and outlook templates and walk forward analysis
- Complied with Dell financial policies, worked with internal audit team - passed each time without findings
0-5 years of experience
Manage subcontractors and employees to ensure work orders were completed correctly and timely
- Resolved payment and invoice disputes with clients and subcontractors
- Coordinate schedules and coverage areas to ensure all work orders were accurately covered
- Maintain and monitor financial reports to ensure profit margins were being maintained for employees
0-5 years of experience
Responsible for establishing and maintaining inbound shipping procedures for client facilities. Coordinated between clients and their vendors to ensure full utilization of shipping system.
- Fielded questions from vendors and clients regarding shipping program
- Created and maintained databases of pertinent info
- Provided reporting services when needed
- Created lasting relationships with clients, carriers, and vendors
6-10 years of experience
- Responsible for communications with 300+ nationwide vendor accounts
- Manage and administer access to the vendor portal web site; main point of contact for 900+ vendors that visit site
- Authored correspondence procedures book and trained all new hires; collaborated with team to create new credit memo SOP
- Team Leader responsible for communicating goals, analyzing data and reporting progress at board meetings
- TSC Leadership Program graduate
0-5 years of experience
- Provide strategy to user community and manage vendor relationships for all market data and research services (Bloomberg, Factset, Interactive Data, Moodys, Reuters, Thomson, Telerate, Yieldbook ).
- Negotiate Market Data contracts on behalf of CAI. Leverage corporate agreements and spend where possible.
- Project manage implementation and vendor relationships for ECN's - Tradeweb, Instinet, NYFIX
- Applied cost effective techniques to eliminate cost inefficiencies of $250K which required contract re-negotiations or product replacements.
- Managed technology vendor relations to help coordinate and leverage contracts and service
0-5 years of experience
Responsible for insuring over 900 vendors are compliant with corporate regulations.
- Maintain working relationship with heads of vendors such as CEO, CIO and CFO.
- Evaluate contracts with third party vendors to insure regulatory compliance.
- Perform on-site risk reviews of highly important vendors.
- Conduct internal meetings with VP, SVP and EVP level colleagues.
- Negotiate contracts with new third party vendors.
years of experience
Enhance Master Data Management protocols through the creation of a standardized Excel template for new product creation.
- Maintenance of ~181,000 active records in Oracle ERP system.
- Creation of Access database to perform data integrity testing and transformation of data.
- Correction to ~15,000 records in multiple orgs
- Reconciliation of open order reporting and establishment of productive communication with vendors.
0-5 years of experience
Manages various Auto, Home and Competitor Intelligence 3rd Party Data Programs with responsibilities in Vendor and Contract Management.
- Identifies and implements automation within systems while streamlining our processes for operational excellence incorporating voice of the employee and customer into solutions.
- Negotiates new and renewal vendor contracts, while working with Procurement and Legal on executing various agreements.
- Provides guidance to IT in requirements gathering, design, testing, and implementation.
- Leads Projects through the entire lifecycle including planning, implementation, and control phase, as well as obtain and communicate project status to various stakeholders and sponsor.
- Develops annual program goals and establishes strategy to achieve optimal benefit across organization.
- Actively explores and evaluates new 3PD products and solutions to deliver on business objectives.
- Collaborates with various areas of the business including Research, Product, and Senior Leadership to enhance Program results, and implement new solutions to achieve profit targets and combined ratio objectives.
Business Operations Cover Letter Examples
