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0-5 years of experience
Built and managed a strategically advantaged global in-house agency creative resource within Marketing Services Operations based in India to provide executional design services with strong brand consistency for Shopper Marketing, Packaging, and Digital marketing needs in North America and 8 other international regions.
- Brand strategy leadership in packaging and integrated marketing design working at a global level on flagship brands.
- Delivered design cost savings of over $1 million annually through strategic development and scaling of global in-house creative resources, meeting Agile Marketing needs for US and key international markets.
- Led development of new product visualization capabilities, reducing costs by 60% and delivery time improved by 66%. Provided on-demand digital marketing resources for brand websites and eCommerce.
- Identified new enterprise solutions through evaluating emerging digital asset management (DAM) technologies, to drive high compliance with Agency generated assets and deliver over $5 million in repurposed savings.
- Brand Builder Award – for project leadership on Digital Assets Management implementation
- Subject Matter Expert Award – for functional leadership of Marketing Services Operations, India
6-10 years of experience
Experience selling complex mobility, applications, MDM, MAM, Cloud, VPN, DSL, SAP/Oracle Wifi managed hosting, X-aaS, colo/dedicated web-hosting, security solutions and other related products and service
- Completed 2012 sales year at 208% TBR to plan closing $69.1million
- Achieved growth across all product lines on assigned accounts and increased customer annual spend with AT&T by 21 +% in 2012 received all 10’s and 9’s in CEE reviews
- Developed relationships with all decisions makers in assigned accounts
- Awards: Diamond Club 2011, PCG Top Performer Award 2012
0-5 years of experience
Managed performance of a diverse team responsible for the execution and delivery of global technology solutions. Assured team’s delivery quality and compliance with IT architecture, design, data governance and control standards, while meeting customer requirements and expectations.
- Supported an IT portfolio exceeding 100 applications and $8M annual budget.
- Delivered over 40 IT projects, exceeding 100 cumulative releases in a year.
- Lead simplification efforts resulting in a 15% reduction in the portfolio, $2M in cost reduction.
0-5 years of experience
Led enterprise initiative to automate the global pricing exception / discount management processes for Microsoft’s Volume Licensing business
- Reduced revenue leakage due to price discounting by $30M/year thru global adoption of new processes & tools
- Re-engineered business processes for price discount management using Six Sigma DMAIC methodology
- Authored business requirements (BRD) based on reviews with global community of business stakeholders
- Developed IT delivery roadmaps that outlined long term strategy and alignment with business goals
- Delivered robust price exception management solution built on SAP and Microsoft technologies
- Led cross functional team through software delivery process and provided oversight to ensure business requirements were implemented correctly
- Conducted user acceptance testing (UAT) of new systems
0-5 years of experience
Data-focused technical program manager. Technical owner of a BI system supporting Windows and Office product launches and end-to-end solution owner of a data mastering program for [company name]’s Enterprise Services business.
- Led a BI engineering team to deliver multiple critical-path capabilities in support of Windows 8 launch. Oversaw 3 program managers and their development, test, and operations teams
- Organized, planned and delivered [company name]’s first business-critical online service to be hosted on [company name] Azure
- Recruited by leadership team to turn around a troubled portfolio of data acquisition/integration/analytics projects for Windows 8. Refocused and organized the project teams to deliver four major releases to production within six months
- Created a decision framework and multi-year roadmap for data management investments supporting the $5B Enterprise Services business
- Managed annual budgets of $2M-$4M for multiple high-visibility programs. Delivered program commitments on time and under budget, with demonstrated positive ROI
0-5 years of experience
Member of 5 to 7-person team providing technical solutions for partners, working across internal lines of businesses selling products and services via Volume Licensing; developed new internal processes, processed payments and designed interfaces; modified web services and pricelist reports; supported [company name] Information Technology (MSIT), [company name] Product Groups and Pricing Operations and Policy groups; reported to the Director of Solution Management.
- Managed $2.5 M Dynamic Payments Program; collaborated with engineering groups across four divisions within MSIT and two from the greater [company name] Corporation.
- Collected and refined requirements for programming changes; wrote requirements’ documentation.
- Designed UAT test cases to ensure code addressed functionality described in requirements.
- Managed test case creation and execution; ensured documentation was completed and triaged bugs.
- Led meetings with core team members, stakeholders, senior managers, engineering and testers.
- Developed future features sets and designed use cases.
- Delivered a customized Excel front end leveraging custom SAP API; facilitated the on-boarding of Office365 to SAP; system enabled business unit to leverage existing pricing/reporting resources, enter and manage product data in SAP and generate on-demand, customized output from SAP via Excel to match business’ existing outputs.
0-5 years of experience
Primary solution architect for base growth services on a global level.
- Exceeded revenue targets of $10M for each year by submitting solid proposals with aggressive pricing to the customer.
- Provided leadership in solutioning complex multi-million dollar Requests For Service that required both technical and business accruement.
- Reused intellectual capital that was developed to decrease the overall cost and increase speed to delivery.
- Guided delivery teams from various European countries to ensure a cohesive technical solution.
0-5 years of experience
Managed delivery of 20 maintenance releases for Microsoft Partner Learning Center (PLC). Managed scope definition, project schedule, and user acceptance testing (UAT) for these releases.
- Drove process improvements in PLC Sustaining Engineering to promote 63% time savings and improve customer satisfaction.
- Helped successfully transition PLC engineering teams to India
- Coordinated PLC activities and issues with local and remote vendors, Microsoft Worldwide Partner Group, Microsoft subsidiaries, and multiple IT groups.
- Helped develop Vision/Scope (VSD), Pre-baseline, Baseline, and Business Requirements (BRD) documents for PLC, Partner Portal, and Partner Newsletters. Ensured SOX compliance.
0-5 years of experience
Managed an upmarket department which included prepared food as well as a cheese shop with more than 75 varieties of cheese
- Experienced in successfully meeting the needs of higher-income, quality-sensitive customers
- Through creative merchandising, attention to quality, and suggestive selling, increased department YOY sales 21% compared to 2% sales growth store-wide
- Managed 10 employees including two that were elevated to management under my direction
- Occasional store-wide assistant manager responsibilities including cash control, scheduling, and merchandising
10+ years of experience
Partnered with business leads to identify opportunities that increased revenue or decreased expense. Worked closely with the Settlement Operations, Cash Management, Credit and Accounting groups on various projects and production issues. Served as the liaison between the business units and IT development to define solutions that meet the business need, while managing cost and time parameters.
- Represented the Settlement Operations department as Business Analyst/Subject Matter Expert on large ERP project, successfully implementing Oracle Accounts Receivable, Incentive Compensation and Customers Online while improving operational efficiency through standardized processes
- Successfully led cross-functional teams while developing an implementation plan to convert business models in select European countries
- Collaborated with teams to develop and deliver commission solution, which saved the company approximately $1.6 million in commission expense annually
- Prioritized project work for the business units and moved assigned projects through the first two stages of the PMO process, which included defining business cases and high level requirements, establishing milestones and securing resources
- Defined and documented solution to move cash management processes for communicating with 45+ banks to standardized SWIFT messaging, which reduced the number of custom bank interfaces and saved nearly $700,000 per year in bank fees and labor costs
- Defined requirements and approved the functional design to automate manual process of invoicing partners for misdirected transactions
- Identified improved reporting and stronger POS edits in bill payment transaction processing, which saved the company approximately $100,000 per year
0-5 years of experience
- Built business proposition for online communications, evaluated and proposed appropriate automation solution or system upgrade so as to increase productivity and profitability.
- Executed solution in cross functional teams across eBusiness, other Citibank departments and key vendors.
- Launched new electronic communication platform
- Grew and developed electronic communication channel such as increasing the number of eDM and eStatement with effective controls.
- Grew customer satisfaction, reduced complaints and understood customer wants through survey, feedback, and voice of the customer research.
- Supported eStatement systems incident management
6-10 years of experience
Manage instructor-led, virtual, and online course development and maintenance or customization projects.
- Developed and implemented job aides and custom program guides to support virtual learning for internal and external customers.
- Recruited, interviewed, hired, trained and managed 10 staff.
- Maintain low staff turnover through effective motivational management.
- Apply project management skills to projects in a virtual and classroom environment including identifying requirements; managing projects to baseline cost, scope, and schedule; managing stakeholders, and managing changes as appropriate.
- Received numerous testimonials for outstanding performance.
- Skilled in resolving customer service issues and finding “Win Win” solutions.
- Excellent performance evaluations.
0-5 years of experience
Identified ecosystem partnerships opportunities, creating a new source of qualified opportunities.
- Developed vertical sales strategy for National Enterprise Business Solutions Sales and managed relationships across the company’s distribution channels, resulting in increased sales and more effective utilization of company resources.
- Managed long-term strategic projects, providing protection and improved penetration and revenues in vertical industries.
- Provided consultation of sales positioning and content for industry training for sales operations.
0-5 years of experience
Steered project management efforts across development and testing projects including Project Planning, Schedule/Effort Tracking, Delivery Management, Quality and Risk management.
- Worked closely with the development team to verify that business needs are fulfilled and deliverables are produced within specified budget, quality and time.
- Established consistent business processes by coordinating with key stakeholders.
- Developed testimony and maintained proper documentation for audit and regulatory processes.
- Developed and proactively managed project budget to ensure project is completed within established limits.
- Mentored new hires on methodology and Systems Management processes.
0-5 years of experience
Management of business relationships, proposals, technical and functional requirements, Statements of Work,
resource staffing, and project budgets for the delivery of customized and OOB ECM solutions.
- Developed financial tracking methodologies providing true EAC visibility.
- Implemented custom code reuse methodologies increasing margins by an average of 10%.
- Preferred Project Manager for all Documentum accounts exceeding 500K in services.
- Introduced services “Best Practices” establishing DeepBridge as the integrator of choice.
6-10 years of experience
Responsible for carrying out advanced requirement analysis, technical clarifications, project management, product strategy, and technical support. And also participate RFP, RFQ and contract negotiation.
- Responsible for Voice & Data Core in 3G project for four regional markets, and achieved more than 60M USD sales target.
- He led a R&D team to customize the reporting solution for NII, and achieved 8M USD sales target in DPI/Reporting Server solution for four regional markets.
- Achieved 7M USD sales target in EPC project for Mexico and Brazil markets.
- He led a R&D team to customize High Performance Push to Talk solution for NII, on the core part. The HPPTT solution is based on Qualcomm PVR.
6-10 years of experience
Lead team to meet and exceed assigned quotas by providing daily training, motivating, and supervising sales representatives on sales strategies to produce highest performance results to increase sales revenues.
- Drive enhanced profitability through innovative approaches for increasing efficiency, productivity, and workforce enhancement.
- Maintain store merchandizing updates to match Marketing guide lines as well as competitors marketing elements.
- Audited and managed cash flow, shrinkage, and financial sales reporting.
- Monitor daily sales retention and compliance objectives.
0-5 years of experience
Successfully developed, negotiated and managed product strategy, roadmap and business requirements for a comprehensive solution suite
- Reviewed business cases and business requirements documents to ensure thoroughness and accuracy
- Led the development and maintenance of cross-application business process documentation
- Developed and defined user roles and personas for use in better understanding the end-user of Oracle applications and ultimately developing more dynamic, innovative software
0-5 years of experience
Utilize advanced technical experience to lead a culturally diverse, worldwide team of business, engineering, and development professionals through SDLC to develop and deliver Data Quality, Master Data Management, Price Management, Custom Data Synchronization, and Cloud based software services to improve SAP and custom internal systems
- Manage multiple concurrent projects, deliverables, and resources including; technical analysts, QA analysts, interns, software engineers, internal business partners, project plans, functional requirements, test plans, and user documentation
- Continually monitor and control project performance and deliverables throughout project lifecycles to perform scope, cost, schedule and quality management to ensure solutions meet stakeholder requirements and standards for mission critical global business processes
- Partnered with business owners and IT to plan and deliver multi-million dollar projects, totaling over $6M to date, with high quality (zero pri1 bugs), on budget and on time, using established Waterfall and Agile project management methods for the internal OEM operations business division
- Led local team of volunteers to implement K-12 and Higher Educational Technology Training program, including consulting on O365 Cloud based service migration to local university and school district
- Successfully and continually manage and strengthen dozens of relationships across lines of business, stakeholders, and developer groups to create SOWs, scope documents, and estimates for cost and schedule
- Created detailed business requirements documents (BRDs) and facilitated design sessions with internal business partners, vendors, solutions teams, developers, and system architects for critical internal applications that distribute over $30B of OEM division revenue
- Work closely with the Chief Architect in directing the design of the solutions through innovation to achieve both short-term and long-term strategic business goals
0-5 years of experience
Developed implementation strategy (training, change management, communication plans).
- Installed and implemented prototype of SAP Solution manager 3.2 and wily tools to include R3 Enterprise landscape (DEV, QAS and PRD) and BW 3.1/SEM 3.5 (BWD, BWQ and BWP) and CRM 3.1 to generate Early watch reports.
- SAP Solution manager implementation to generate early watch reports of R3 Enterprise (R3 4.7), BW/SEM 3.1/3.5, and CRM for the full landscape of Development, QAS and Production systems.
- Provided scoping and proposal for full-scale process monitoring, configuring TMS under solution manager, enabling change request management, interface monitoring.
- Provided project scoping and proposal document for Global monitoring of core processes and for change request management incl. TMS.
- Originally expected to take about 3-4 weeks, was completed successfully in 5-8 days and demonstrated successfully to the clients.
0-5 years of experience
Responsible for planning and delivering enterprise information technology solutions using established Waterfall and Agile project management methods for the internal OEM operations business division. Acted as liaison between business partners and IT to deliver process and software changes to internal financial systems
- Served as interim operational lead for OEM Solution Delivery team consisting of 5 members
- Trusted to project manage changes for critical internal application that distributes over $1B of revenue to world-wide [company name] subsidiaries
- Served as mentor and coach to interns on projects, interpersonal strategies for job interviews, and career development
- Selected to serve as site leadership team project lead for K-12 and Higher Educational Technology Training program, including consulting on 0365 Cloud based service to local university and school district
0-5 years of experience
Senior IT/Operations leader with extensive expertise deploying global enterprise, commercial, academic, and government products, programs, and cloud based subscription services for Microsoft Commercial and Enterprise product group, Volume Licensing field sales, channel partners and end customers.
- Senior IT product and program solution manager. Simplified intricate product releases for cloud based subscription services utilizing Azure technology. Initiated the design for structured solutions for customer provisioning, enterprise devices and hardware. Accountable for ensuring new On-Line Service program deployment releases for Microsoft’s Volume Licensing, multiple channel segments in Cloud and Enterprise services generating over $20 billion in revenue.
- Enterprise commercial IT subject matter expert for Microsoft commercial and enterprise online service product and program deployment requirements for MS Office, Windows client/server and Commercial & Enterprise product groups from inception to launch. Owned strategic plan of record for fiscal year capacity planning management. Incorporated software development life cycle methodologies for milestone deliverables managing deployment releases in multiple complex business environments.
- Successfully established trusted relationships with business stakeholders and communicated strategic planning to executive leadership. Strong record leading and influencing, cross group teams utilizing collaboration/communication skills to deliver core infrastructure capabilities into production/test environment applications.
- Senior business project lead directed the design for developing a product launch automated intake modeling tool, which mapped standard product launch requirements to data attributes and rules configuration database created for standard product launches. Tool adoption delivered a comprehensive list view of standard launch requirements criteria, streamlined work flow, and consolidates and manages all requisite stakeholders and approvers.
0-5 years of experience
Managed daily production support and enhancements for SAP Solution Manager 7.1 application within the Global SAP Solution Center (GSSC) supporting over 150 on and off-shore technical resources. Defined, documented, monitored and tracked organizational compliance metrics for incident management, defined processes, leveraging SAP and process expertise to facilitate projects and assisting project managers in SAP implementation, enhancement, incident management and production processes.
- Managed one off-shore SAP functional staff member.
- Tracked major enhancements within the SAP framework, facilitating the transition and knowledge transfer from development to Business as Usual (BAU) offshore teams prior to release into production.
- Transitioned the Password Reset tool from the legacy Solution Manager System to the new 7.1, improving functionality for over 17K users.
- Led the development of the PPM process for entering and tracking projects, as well as the design for new Qlikview reports allowing senior management visibility to all projects.
0-5 years of experience
LPO (Licensing, Pricing & Operations) team, responsibility includes developing and designing systems and tools to support [company name] Pricing conversion worldwide. Managed MS discounting and concession tool (PROMOWEB) with $2B annual revenue generation.
- Developed process for Channel Partner communication for SAP/Pricing Solid conversion.
- Designed business requirements for pricing tool conversion to SAP platform.
- Certified Six Sigma “Green Belt” (DMAIC) process.
0-5 years of experience
Designed and delivered technical solutions to support Alternative Integration Strategy initiative to offer additional Benefits plans to acquired US employees
- Managed project initiation and implemented redesign of Stay Fit wellness program, including reimbursement, gym memberships, and credit to over 59,000 US employees.
- Delivered Know Your Numbers Benefits wellness program offering flu vaccinations and preventive health screenings and health coaching to over 59,000 US employees
- Implement enhancements to Leave of Absence system, including ESS, administration, and data file feeds
- Managed project initiation and implemented College Coaching Pilot program, including IT assessments (information security, competitive technology, accessibility standards)
- Delivered new tool and enhancements to Ergonomics system
0-5 years of experience
- Solution Manager in Microsoft Product and Services IT (MPSIT) Solution Delivery supporting Product Release and Security Services.
- Acted as Product Owner within an Agile Development process to deliver features and functionality for Microsoft’s CodeSign Service.
- Developed, documented and managed Business Requirements in the form of User Personas and Scenarios, Epics, Features, User Stories, and other project artifacts which detailed Business Value (i.e. alignment with Business Goals and KPIs), Acceptance Criteria and Expected Outcomes for delivered features and functionality.
- Managed Sprint Planning, Backlog Grooming and daily Project Scrums; collaborating with other Product Owners, Program Managers, Solution Managers and Leads to ensure timely, accurate and complete delivery of features and functionality.
- Managed E2E UAT process including Planning, Environment Readiness, Testing Scenarios, Kickoff, Daily Standup and Triage, and Closure.
- Conducted Business Process Analysis exercises baselining current processes and steps to support Future-state design and planning activities.
0-5 years of experience
Team Lead cum Project manager role -involved in delivering a Solution Manager CRM project.
- Managed a team of technical and functional consultants.
- Involved in day to day planning and progress of the project.
- Acted as the CRM expert for functional and technical solutions.
- Involved in deliverables of the project including configurations in CRM.
0-5 years of experience
- Performed as HR consultant for Sales, Marketing and Professional Services
- Created HR software strategy and designed software solutions to support the employee lifecycle and HR process improvement
- Performed HR process reviews with clients to identify opportunities for improvement in their current processes
- Presented at tradeshows, published writings and conducted webinars analyzing the practical applications and implications of technology in HR
0-5 years of experience
Manage scope, resources, and schedule for releases of a $600,000 application portfolio for a business group
- Lead business objectives and strategy on continuing growth of the applications and solutions portfolio
- Connect the business group with IT solutions that meet their needs and support models of those solutions
- Improve business processes knowledge across the business group, including pain points and opportunities for IT
- Understand organizational landscapes across [company name], MSIT, SESIT, and MCS
- Maintain high customer satisfaction levels and drive improvements
6-10 years of experience
Development manager for multiple teams using Scrum and Waterfall
- Build and strengthen relationships with Business Partners to build desire for services from our teams
- Successfully developed strong relationships with multiple external teams
- Led and managed multiple .NET, Java, CRM, PeopleSoft development teams for Security, Financial Auditing, Call Center, HR Talent Acquisition and Management, Localization, Onboarding/Provisioning, and more
- Successfully trained engineers on automation and testing standards upon which current QA standards are now based
- 4+ Years of under/on-budget, on-schedule project leadership while increasing team and business partner trusted relationships
- Project Management standards, QA Standards, and Voice of the Workforce committees
- Raised overall NPS Scores on customer/business partner satisfaction
0-5 years of experience
- Manage Business Intelligence team responsible for financial information systems supporting Microsoft’s Application and Services Group. Portfolio includes; Divisional P&L and Revenue reporting, Executive Scorecards, GFS (data center/server/networking) Finance, Strategic Alliances (Y! & Nokia partnership), and financial planning tools (LRP/Target/Budget/Forecast).
- Own vision and IT strategy for all of the above; three year technology roadmap, annual plan of record.
- Oversee systems spend ($5M+) and vendor engagements (from RFP to performance evaluation).
- Delivered consistent YoY double digit cost reduction while increasing scope and improving or sustaining customer satisfaction (NSAT), four years running.
- Managed numerous cross-group initiatives, partnering closely with a broad set of stakeholders across Finance, Engineering, Data & IT Governance, Business & Customer Intelligence, Sales, Corporate Finance/IT and other business divisions.
- Strong track record as a manager as measured by MS Poll/WHI as well as employee feedback.
6-10 years of experience
Support over 400 OEM Partners worldwide pre/post launch activities for OEM Activation 3.0, a $100M+ MSIT top five initiative and the largest and most business critical release in OEM history enabling business and mission critical capabilities in support of the in support of Window 7, 8, Embedded and Office products go to market strategy.
- Managing OEM dedicated partner pre-production Partners test environment (PQ) to support daily OEMs activities for the OEM Activation 3.0 (OEM Digital Operations platform) starting with pre RTM Windows 8 release, including creating /updating Partners Test Guidance plan for each ECIT OEM quarterly releases or production launches.
- Responsible for the OEM onboarding process to PQ test environment. Designed business process, documents and operational procedure for the onboarding worldwide OEM, TPI, and IDH partners. Work close with Microsoft Partner Technology Managers (PTM) and System Integrators (SI’s), and internal partners directly.
- Oversee and directed PQ work and process flows, policies, procedures, reports, project status, daily triage meetings, capturing TVO’s Windows Activations for the Windows 8 Production Launch.
- Serves as Subject Matter Expert (SME) and liaison for OEM Operational team, technical staff, and global PTM for Agreement to Invoice and Digital Supply Chain processes including SAP/user portal system capabilities.
- Managing regularly scheduled quarterly releases of PQ environment as a Solution Delivery Manager and responsible for health and operation of integrated pre-production systems’ upgrades and onboarding on a regular basis.
- Led cross functional teams to support digital product keys (DPKs) requirements for the UAT and PQ testing from requesting pre-RTM products to DPKs creation for testing. Working close with MS Product team and GRO Pricing team to set up new DPKs prior to production launches.
0-5 years of experience
Responsible for delivering effective management of multi-million dollar retail store, leading and directing team of 25 employees (in addition to managing multiple retail store branches for period of time)
- Accountable for business management, including Human Resources, commerce, Payroll and budget control
- Ensuring high levels of customer service and customer satisfaction in support of business
- Executing performance management, setting KPI’s and conducting staff appraisals to ensure optimal results, successfully increasing annual growth by over 40%
- Focusing on individual development, nurturing individual skills and boosting morale to facilitate next level promotions, working to benefit individual staff members and business operations
- Responsible for store administration management including stock control and booking travel in addition to having responsibility for inventory and merchandising
- Receiving recognition as elite regional leader and facilitating career building program for selected top performers in region, implementing initiatives resulting in driving growth and leading district in rankings
- Ensuring business processes, preparing for audits and adhering to regulations
0-5 years of experience
Manage 3 product line solutions addressing enterprise content management, Data Analytics and information management solutions for major healthcare providers.
- Collaborate with product management, healthcare providers to identify new business needs.
- Build integration components to interact with major EMR systems (EPIC, ALL SCRIPTS, GE, SUNRISE) to provide document management system.
- Define company-wide (Across business solutions) customer issue tracking mechanism with greater visibility to business stakeholders
- Responsible for enhancement of enterprise content management system which is built using .NET technologies (c#, WPF, WWF, WWS components)
- Built onsite-offshore development cycle to reduce development and delivery time by 20%
- Instrumental in designing a robust system(s) to integrate ECM Suite with major Electronic Medical Records (EMR) processing systems helping Streamline to become leader in providing enterprise document management solutions.
- Enforced agile methodology and built SCRUM teams across business solutions
- Introduced a daily 15 minute business-operations stand up call to discuss daily high priority production issues across business divisions. This was welcomed by all directors.
0-5 years of experience
- Created application and infrastructure roadmaps, and managed suppliers and vendors, negotiated procurement of licenses and operational support SLAs, created investment and deployment plans, financial forecasts, determined application lifecycle, and ensured delivery of major projects
- Managed the global Upstream financial applications portfolio with average annual investment budget of $40-$80 million.
- Budgeted and oversaw the delivery of an integrated hydrocarbon and production revenue accounting solution based on Energy Components and SAP.
- Partnered with the VP of Financial Systems and created a five year application lifecycle roadmaps for all strategic applications including SAP, Ariba, and Maximo. Guided business unit CIOs around budgets, resourcing, investment rationalization, risk management, and deliverable tracking.
- Led a Continuous Improvement initiative that simplified the investment planning process through the use of the SAP [company name]C system with add-on Sharepoint tools.
- Worked closely with vendors and internal business stakeholders to evaluate IT offerings such as SAP Hana, SAP [company name]C on Netweaver, OpenText, Ariba, and SAP Mobile Platform.
0-5 years of experience
Accountable for analysts and programmers, covering the areas of Revenue Recognition, Customer Master, and Materials Master.
- Responsible for enhancing the product, while maintaining external process and system stability.
- Provide onsite (EMEA, APAC, and NA) expertise and support throughout the deployment and post-go live processes.
- Known among colleagues and supervisors for having excellent presentation skills on complex topics, and for successful mentoring of direct reports which creates increased bench strength of the team.
- Mentor team through 12+ release cycles: scoping, requirements gathering, development, quality assurance testing, training and system adoption.
- Ensure compliance with Sarbanes Oxley, GAAP, and corporate policy and governance.
- Support offshore Quality Assurance testing.
0-5 years of experience
Focused on Broadband Services, Metro Ethernet and L2/L3 VPN solution areas.
- Led the MEF 9 Industry Certification effort within Cisco
- Identified service opportunities that mainly benefited service providers worldwide, while assuming relevant functions, such as defining strategic direction, market/technical requirements, including Metro Ethernet, IPVPN and cable service.
- Pivotal contributor in developing business case and financial justification for new services offering; comprehensively analyzed input coming from various internal stakeholders, users and partners, which served as an effective tool in developing requirements, product specification, features and functionalities.
- Carried out excellent service in defining engineering requirements for the development lifecycle and lead solutions engineering teams to own the development and delivery of the services/solutions to its customers.
- Served as customer advocate, fostering excellent collaboration with the development, marketing and support teams in order to identify customer’s feedbacks.
- Displayed outstanding creativity in developing various presentations intended for worldwide service providers, ranging from CTO to engineering-level personnel, in support of forums related to networkers, Cisco-powered network, Cisco Day events and executive briefings.
0-5 years of experience
Locate vendors of equipment or parts, and determine product availability and terms of sales for over $200,000 in parts.
- Direct and supervised a staff of 15 employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Reconciles any invoice pricing or quantity differences with suppliers.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Inventory stock and maintain inventory drops to a specified level as per demand of customer use.
0-5 years of experience
7.1 SP8 dual stack Implementation and ISV configuration for SAP Partners on windows server 2008 R2 and Max DB 7.9
- Sizing and blue print of the new solution manager 7.1
- Review installation documentation and notes, Download software’s for the installation, setup sap router, Installation of solution manager 7.1 using SWPM, Post configuration activities like take backup, setup TMS, apply license, apply necessary support packs
- Apply support pack 8 using SUM tool, Download support pack 8, apply snotes required for upgrade. Calculate space required for upgrade. Update parameters for upgrade, Carry out the sum upgrade phases. Execute post upgrade activities. Generate Abap loads, Take backups as prompted by SUM upgrade.
- Configure solution manager for use. Activities like apply SLD CR contents, Parameter changes, Create Users, Apply solution Manager Master Note, LMDB Sync, Agent registration, activate services, setup BW for reporting.
- Carry out ISV configuration for SAP Partners.
- Max DB activities like installation of DB, Installation of DB Studio, perform and configure regular full and log Backups, Change the parameters, Stop and start Database.
0-5 years of experience
Enterprise Project Manager directing the development, migration and delivery of a handheld data collection tool and associated secure web-based visit reporting solution for the pest control business of [company name]. This 2,000 hour plus, multi-year project impacted 1500 field technicians across North America with updated data collection technology, technician efficiency and effectiveness, software training and daily troubleshooting support. Delivery of this solution significantly reduced data collection errors, improved technician satisfaction while eliminating technician frustration, and reduced data collection errors while providing a richer mixture of critical reporting data.
- Enterprise Project Manager for the deployment of a web-based pest control visit reporting system for all of North America. Developed all business case study documents identifying critical client demands, system requirements and expectations, accessibility, workflow tools, risks, financial and analysis demands. Directed all processes surrounding solution enhancements and features.
- Hosted numerous strategic client level meetings discussing the benefits of an online pest reporting features and functionality
- Supported clients whose pest control records are audited by various national bodies defending their Integrated Pest Control Programs as designed and managed by [company name].
6-10 years of experience
MM, PM, SRM, PS, Transportation, Funds Management, etc.). SEC has just commenced the SAP IS-U Billing and Customer Relationship Management (CRM) project implementation. My additional responsibilities are to ensure the proper sizing, design, installation, and availability of the required infrastructure in support of the project. Currently managing of team of > 30 staff members for implementation and support.
- Managed full cycle initial design and deployment of SAP 5-tiers systems landscape hosting an implementation of SAP HR and FI/CO on heterogeneous hardware infrastructure and NetWeaver 2004s with Enterprise Portal 7.0, Business Intelligence 7.0, Process Integration 7.0, and Solution Manager 7.0. The HR and FI/CO implementation went live in Jan. 2007.
- Managed full cycle upgrade from SAP 5-tiers heterogeneous to 6-tiers homogeneous hardware infrastructure. Included full cycle migration of HR, FI/CO, EP, BI, and PI to new 6-tiers system landscape incorporating a pre-production tier, failover, and load balancing technologies with more processors and memory to provide for the development and implementation of the SAP Logistics.
- Managed technical team of SEC employees and Systems Integrator consultants (>30) implementing SAP Logistics (Materials Management, Plant Maintenance, Transportation, and Contracting). The technical and functional teams included maintenance and support of the HR and FI/CO live implementation.
- Sized and designed the technical landscape for SAP Supplier Relationship Management (SRM) system. The system is being targeted for go-live July 2012.
- Developed scope of work and contract for an SAP Data Archiving Project and Disaster Recovery solution based on best practices and deployment of the latest virtualization technologies. Lead negotiation with vendors and development of future scope of work.
10+ years of experience
High energy coach and motivation manager responsible for over achieving monthly sales and revenue goals while controlling operational costs
- Advanced technical knowledge to support and sell wireless products and solutions
- Responsible for creating and maintaining a positive customer experience at all times
- Utilize the Net Performer Score (NPS) system to track customer satisfaction rating
- Manage schedule and operations in relation to customer flow to maximize sales opportunities
- Responsible for training and coaching sales and support employees
- Manage daily cash management, opening and closing procedures in a retail environment
- Manage inventory: invoicing, receiving, weekly and monthly inventory counts
- Other positions held; Customer Care 1999, Sr. Customer Care 2001, Sales Rep 2003, Sr Sales Rep 2005, Assistant Manager 2007
0-5 years of experience
Manage the busiest location in Northern California and lead a team of 25 sales consultants
- Coach sales team to think strategically by discovering customers lifestyle in order to position products/services
- Perform exit interviews with customers to ensure the consultants touched upon everything so customer is receiving excellent customer service
- Document coachings to track representative’s development daily
- Encourage a team selling environment where representatives motivate each other to meet their daily set goals
6-10 years of experience
Product management, alliance development, program management, and retail operation responsibilities for a suite of self-service entertainment kiosks marketed to consumers.
- Management of onshore, off-shore, and 3rd party agile software development teams.
- Identification and development of strategic alliances and go-to-market partners.
- Program management of digital media, business intelligence, and mobile technology deployments.
- Solution marketing, strategy, and sales enablement.
0-5 years of experience
Builds market position by locating, developing, defining, negotiating, and closing business relationships. Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
- Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
- Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
- Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners’ needs and goals.
- Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
- Protects organization’s value by keeping information confidential.
0-5 years of experience
Act as the primary technical interface between the business and both existing and prospective customers in order to professionally represent the overall capabilities and offerings of the company.
- Translate customers’ technical requirement into a fit-for-purpose solutions.
- Articulate and present complex designs, technologies and solutions to both technical and non-technical customers in order to communicate the associated features and benefits.
- Provide product demonstrations as well as technology update training to customers, in order to improve their understanding of proposed solutions.
- Maintain a high degree of technical knowledge across a wide portfolio of products and technologies, spanning multiple vendors to support the strategic needs of the business.
- Act as Bid Manager for customer bids, own and drive customer bids until closure while ensuring quality.
6-10 years of experience
Secure cross functional alignment for successful implementation and change management of priority IT projects
- Ensure systems supporting the business are in alignment with optimal business processes
- Act as a change agent and support for business process improvements and system implementations
- Accountable for project delivery of applications or technology impacting the business area partners
- Responsible for overall IT roadmap and program management
- Prepare documentation providing clear articulation of business requirements
- Establish and maintain IT governance structure with Business Process Owners to resolve issues and prioritize projects
- Ensure internal customer satisfaction
0-5 years of experience
- Managed a portfolio of 22 Field IT applications in a company-wide initiative to transition internal Microsoft systems to the Gregorian calendar.
- Architected roadmap, timeline and deliverables necessary to integrate North America Finance’s requirements and capabilities into the Enterprise Data Warehouse initiative.
- Supported efficiency improvements in both the US Finance and US Services subsidiaries by transitioning seven of their internally managed systems to an IT hosted and supported environment.
- Collaborated closely with IT Support ensuring availability and recovery metrics were met, which included situational 24/7 levels of support.
- Defined, measured, and tracked key business value metrics for each project/program managed.
- Deployed multiple quarterly releases for a suite of US Finance and US Services owned tools.
- Retired four legacy applications by consolidating operations and functional capabilities.
- Managed vendor resources tasked with application remediation and readiness for fiscal year rollover.
- Improved end user satisfaction leveraging surveys and tracking user adoption metrics
0-5 years of experience
Lead a team of sales support representatives responsible for management of large business accounts.
- Work closely with executive management to ensure branch operations are within planned quarterly goal.
- Develop business and advertising solution strategies to exceed revenue goals.
- Ensure product and performance objectives are executed for maximum profitability.
- Partner with internal marketing and sales teams to implement, track and report progress of sales strategies.
- Reports development, historical sales data analytics and current market conditions assessment to develop and communicate effective sales forecasts.
- Communicate with sales teams to implement timely action plans for credit and billing issue resolution.
- Ensure all branch operations compliance guidelines are met.
- Manage vendor relations and communications.
0-5 years of experience
Responsible for applications used to manage [company name]’s Intellectual Property portfolio
- Responsible for driving business requirements and implementing new systems to supports the Legal and Corporate Affairs group in [company name]
- Responsible for working with internal Engineering teams as well as 3rd party solution providers to implement new systems and features
- Liaison between internal customers and engineering teams
Business Operations Cover Letter Examples
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Solution Manager
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
