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Additional Business Operations Resume Samples
Senior Vice President Resume Samples
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0-5 years of experience
Oversaw global open systems organization to address leadership gap and pressing needs in infrastructure/staffing of organization. Triaged management and technical resource concerns as well as critical technology platform issues. Created and implemented plans to address staffing as well as issues in server (virtual and physical) and storage environment, with focus on stabilizing production platform.
- Completed staff skill set and alignment analysis to provide actionable recommendations.
- Redesigned virtual environment to add capacity and separation of production and test instances.
- Implemented plans to refresh and decommission several out-of-capacity or end-of-life storage frames.
- Prioritized programs to ensure delivery of efforts based on criticality as well as deadline and budget.
- Instituted strategic vendor partnership program to address relationship, support, and cost model opportunities.
- Completed global infrastructure utility project for Americas infrastructure to migrate all client servers in dozens of locations. Migrated 400 applications on 1,500 servers, resulting in improved service and significant cost reduction.
0-5 years of experience
A $1.3 billion provider of consulting and customer service solutions for multi-nationals globally
- Appointed by the Audit Committee to address significant control deficiencies.
- Designed and implemented a new function responsible for strategic planning, budgeting, forecasting, sourcing and pricing across four global business units.
- Installed and enhanced policies and procedures across the organization.
- Streamlined budgeting and forecasting process, reducing cycle time by 50%. Drove $12M in third party spend savings.
- Improved program margins by 25% through enhanced pricing models and strong commercial rigor.
- Designed a Negotiations Center of Excellence and created the [company name] way of negotiating.
0-5 years of experience
Led Central Region team responsible for community development lending and investment business in the Midwest. Leveraged extensive knowledge of LIHTC industry to pilot team to accessible creative banking services consistent with Bank’s credit policy. Anticipated and avoided team’s internal obstacles with a sense of urgency appropriate to meet critical timelines. Directed credit process and portfolio activities which produced timely completion of asset quality reports, quarterly and annual reviews, and risk ratings.
- Expanded client base with 3 new clients; exceeded 2015 mid-year revenue projection by 10%.
- Structured and approved over $60MM in affordable and market rate housing financing packages.
- Restructured credit approval timeline process from 2 days prior to loan closing to 2 weeks; decreased customer anxiety, avoided bank audit exposure.
- Engaged new outside legal firms to improve client satisfaction; reduced Bank legal costs.
- Recruited, trained, and mentored new hires to excel under U.S. Bank’s credit culture.
0-5 years of experience
Leadership role in developing and inspiring brand building ideas and communication strategies
- Created and developed positioning and re-branding strategy for re-launch of agency which increased new business opportunities by 20%
- Spearheaded integrated development strategies for clients which increased internal billing by 15%
- Implemented strategic planning process and improved the agency’s overall strategic decision-making and implementation
- Identified and leveraged market and consumer insights into meaningful and effective brand ideas and strategies that to date have been the most successful. Consistently outperforming General Market campaigns 3-1
- Provide an agency perspective on market research studies by analyzing existing data, market reports and trends
0-5 years of experience
Supervised the foreclosure process including environmental, physical assessment, appraisal, and hiring the property management, leasing and brokerage teams. Acting in a CFO capacity, worked closely with brokers and property managers to develop budgets, capital projects, leasing objectives, stabilization and turnaround strategies to maximize value.
- Managed 26 distressed REO projects totaling 2.8 million sf initially valued at $135 million.
- Completed $3 million of capital projects, reduced expenses by $1.2 million, leased 300,000 sf.
- Negotiated and closed $140 million of REO sales. Delivered $40 million of income and positioned future sales to achieve $6 million additional income.
- Used CPA forensic and financial skills to defeat a $42 million bankruptcy cram-down effort.
0-5 years of experience
Selected by owners to redesign an out of date operator services business into leading boutique Contact Center operations. Accountable for RFI, RFQ and RFP responses to existing and potential clients. Drove day to day business metrics and agent productivity and efficiency. Responsible for corporate quality and training programs.
- Increased revenue nearly 400% in less than one year through increased share of wallet from existing clients.
- Lead project to start-up a second call center designed with the latest technology and IT infrastructure to ensure scalability for new client implementations.
- Developed Quality Management program designed specifically to address concerns in managing call centers in a restrictive Government Lifeline Program environment.
- Evaluated, selected and implemented new Contact Center Call Management Software capable of advanced call routing, and managing email and chat content.
- Negotiated multi-year outsource contract for inbound customer service via phone, email and chat environments.
0-5 years of experience
Responsible for supervising operations, personnel, merchandising, cost, customer service, and site selection for 600 stores in Canada and the Eastern U.S. as well as a team of 5 regional managers and 57 district sales managers
- Generated the highest bottom-line profits for five consecutive years by reining in payrolls while simultaneously maintaining close communication with team members and the support of employees and management
- Spearheaded European launch and recruited and trained vice presidents for France, Spain, Austria, and the United Kingdom
- Sustained the lowest shrink level in the company for three years in a row
- Led 1/3 of the firm’s $1 million revenue stores and 1/3 of the top 200 stores, including the highest producing store in North America
- Mentored over 30 mid-level managers to prepare for advancement to senior positions ranging from District Sales Manager to Territorial Vice President
- Ranked top for sales among vice presidents for three out of five years
- Represented the company at International Council of Shopping Centers (ICSC) conventions across the USA and Canada
0-5 years of experience
Responsible for the learning of 2,000 sales, product management and support teams within Global Transaction Services as well as management and leadership training for all managers in the Global Banking and Markets division in North and Latin America
- Aligned learning activities to strategic business priorities, instituted a new client engagement model, and implemented new training metrics which repositioned the learning function and its perceived value
- Designed, developed and delivered annual sales training events for different sales teams to support revenue growth and improve client consulting
- Improved weekly virtual learning series attend by over 500 sales employees resulting in positive learner and stakeholder feedback
- Led a team of team of geographically dispersed training consultants
0-5 years of experience
Responsible for the sales management function at an emerging healthcare software engineering company. Responsible for the entire company annual revenue budget. Set annual quotas and objectives for the entire sales team. Lead by example, and also have responsibility for marketing, consultant, and public relations interfaces.
- Sold the initial eBenefitSync system to a major TPA.
- Developed a very significant pipeline for the company to insure 2016 and 2017 objectives are meet.
- Interviewed and hired three new Vice Presidents for the sales team. Initiated and hired inside sales team.
- Company revenue growth year over year of over 50 percent.
0-5 years of experience
Responsible for restructuring and leading a team of 17 people. In charge of trading East Region natural gas, developing solid supply and demand fundamentals for the region, compliance, risk management, safety and business continuity for the trading business.
- Realigned expectations and developed an effective operations program that successfully grew annual gross margin 800% over an eight year period.
- Developed strong fundamental analysis processes that aligned and focused team’s market view thus enabling the business to exceed budgeted trading margins.
- Delivered a business plan that integrated trading and marketing business units to achieve maximum revenue for BP. First year of implementation combined trading and marketing gross margin exceeded plan by 150%.
- Diagnosed weaknesses within team’s approach and provided solutions that expanded capability and geographic area, that lead to serving more customers and grew revenue and trading profits along the eastern region.
6-10 years of experience
Hired to create and manage a construction/developer/investment lending for the California Bank with $20 million in Real Estate lending authority, $5 million unsecured
- Created and managed the Real Estate Portfolio for the fourth largest Bank in California increasing the Bank’s ROA and ROE.
- Built a portfolio of over $3+ billion in loans, hired 140 employees, established eight Real Estate Offices throughout California
- Utilized a management philosophy which emphasized the importance of relationship banking and emphasized complete bank association.
0-5 years of experience
Managed all business travel, domestic and international, using the most cost effective and economical trips contributing to the bottom line. Coordinated all Executive Leadership meetings both onsite and off, including lodging, transportation, food, beverage, and entertainment.
- Proficient in Concur producing expense reports for SVP and Site Leadership Team.
- Managed up to ten calendars in Outlook.
- Developed PowerPoint presentations for Quarterly Global Ops meeting that included highly confidential information.
- Recovered over $21k for EMPI Inc. by researching the website across the United States by using “Missing Monies.com”.
- Centralized and reorganized office supplies in the EMPI shut down. Approximately $80k of office supplies being redistributed or donated to local community schools.
- Coordinated a school supply drive, filling over 150 backpacks with all the essential supplies to start off the new school year and donating them to a school district in our work community.
6-10 years of experience
Managed the credit management and underwriting departments of the regional office providing guidance and leadership. Responsible for a loan portfolio with commitments in excess of $500 million consisting of asset-based and structured transactions. Oversaw the pre-screening, underwriting, and documentation of new loans. Analyzed credit worthiness of prospective and existing clients by reviewing financial and industry information. Identified and communicated critical issues and presented recommended course of action to senior management through monthly and quarterly reports.
- Played a key role in establishing and growing a regional office from zero loans to over 40 accounts with over $500 million in commitments within two years.
- Developed and nurtured relationships with Company management and equity sponsors.
- Liquidated/exited both non-performing and undesirable credits both within and outside of bankruptcy.
- Strictly adhered to corporate and regulatory requirements that passed various internal audit reviews with no significant findings.
- Implemented modeling and reporting requirements in response to increased regulatory environment to ensure the region was compliant.
0-5 years of experience
Assisted Senior Vice President – maintained daily schedule, coordinated travel, recorded meeting minutes, prioritized all correspondence, and other duties as requested.
- Planned various office events – holiday parties, business lunches, March of Dimes fundraisers, and office celebrations
- Oversaw the budgets for office products, lunches, and events
- Records Coordinator – Responsible for the management of all records (paper and electronic) from their creation to their disposal
- Continuity of Business Coordinator – Coordinating routine updates to the detailed information supporting the Business Continuity procedures and ensured all employees were trained and familiar with the plan
- Coordinated two office building relocations from start to finish
0-5 years of experience
Head of human resources and training for merged organizations (financing by Austin Ventures) [company name], the largest general agency, and CompuPay, the fifth largest payroll services bureau. Approximately $300MM in revenue with 1,300 employees geographically disbursed in branch/sales offices throughout the US. Responsible for 20+ staff in Field & Corporate HR teams with key focus on Talent Acquisition and Development. Position elimination in conjunction with PE firm’s corporate reorganization.
- Aligned HR to shared service model to support diverse business units; reduced FTE by 15%.
- Implemented a talent acquisition process for sales and field operations roles; resulting in 300+ new hires per year at 30% reduction in time to fill & 20% decrease in cost to fill.
- Designed employee retention strategy and tactics that reduce turnover by 20%.
- Developed employee engagement strategy and feedback process to improve retention, recognition, and community involvement; 10% improvement in field employee engagement and employee retention.
- Successfully mediated several employment claims on Company behalf; resulting in savings of $3,000,000.
- Redesigned Sales Training program for new hires and sales reps focusing on skill building in prospecting, presentation, and closing along with knowledge building of large group sales; result in 38% increase in productivity and delivery of record-breaking new sales orders in January 2014.
- Redesigned benefit plans resulting in cost savings of $2,000,000 while increasing participation in wellness programs to 80% and improvement in employee health risk factors.
- Developed market based compensation levels for key corporate functions and sales commissions plans.
10+ years of experience
Promoted to senior vice president focusing on bank-related products (LOC and bank placement).
- Working with bankers in my coverage area (NC, SC, GA, FL & TX), helped grow the bank’s variable rate book of business from $500MM in 2001 to over $9B in 2011.
- Sole managed more than 100 deals for not-for-profits and manufacturers.
- Lead manager on the first syndicated tax-exempt bank placement done in the country – $190MM.
- Sole manager on first-time bond issuance for Campbell University – $20MM.
- Significantly increased bank’s visibility in new markets of GA, FL and TX.
0-5 years of experience
Led team of 40 professionals responsible for general ledger, bank accounting, loan accounting, credit card accounting, and specialty accounting functions. Managed monthly, quarterly, and annual close cycle of PeopleSoft general ledger. Engaged on GAAP accounting treatment of complex transactions, acquisition integration, continuous process improvement, and technology implementations.
- Internally sold and led implementation of Oracle financial accounting hub technology to provide better linkage of summarized PeopleSoft general ledger data to granular transaction data needed for evolving regulatory reporting and financial modeling requirements.
- Directed continuous improvement activities, identifying and implementing more than 30 ideas, reducing management positions by 20%, staff positions by 15%, and month-end close time by 25%.
- Closed 11 consecutive quarters within tight time frame, with no significant SOX or audit deficiencies.
- Achieved highest Gallup team employee engagement score out of ten peer reporting groups in 2014.
- Avoided potentially catastrophic risk to financial reporting systems and initiated program to remediate loan system deficiencies to meet enhanced regulatory loss-recognition guidance in SOX-controlled environment.
- Served as key architect of finance transformation strategy road map.
- Sponsored PeopleSoft upgrade project and managed completely with internal resources, saving in consulting expense incurred in previous upgrades.
- Integrated general ledger and loan accounting responsibilities for RBC bank acquisition of 424 branches and $25 billion of assets.
- Led project to eliminate 1,500 (60%) of manually-produced spreadsheets across all of Finance.
0-5 years of experience
Responsible for customer service experience, operational performance, and managing risk for 190 branches. Supervised team, developed processes, and implemented projects to increase service performance, improve risk performance, and minimize operational loses. Establish accountability, build relationships, coach others, and apply consistent standards to elevate performance. Accountable for all facets of operations and service including compliance, audit results, operational measurements, and customer loyalty.
- Certify all rules, regulations, and laws are adhered to and followed by branch associates.
- Reduce risk in operations by implementing process changes that increased awareness, developed standards, and focused the team resulting in 20% improvement in audit scores.
- Develop and coach team to deliver behavioral based coaching in order to improve performance.
- Create awareness and ensure teammates understand that strong operational processes, providing excellent service, will lead to increased sales and stronger customer loyalty.
- Implement business plans and standards that improved operational measurements including teller differences, document exceptions, and fraud losses.
- Lead and coached division team to achieve over 100% in service metrics for the first time
- Eliminate obstacles that interfered with associates delivering excellent operational excellence and world class service.
0-5 years of experience
Lead day to day operations of cable network targeting African-American Women and Adults
- Launched new network targeting African-American Adults 25-54 – developed branding strategy, programming strategy, distribution, sales and partnership strategies. Quadrupled ratings within one year, driving triple digit growth in revenue.
- Launched and managed network website and social media strategy, driving greater than 1500% traffic growth.
- Developed and executive produced multiple shows, including the network’s highest rated original episode.
- Managed P&L and dedicated team of staff employees and freelancers in Original Programming, Music & Talent, Digital & Social Media, Strategic Partnerships and Finance & Operations.
- Managed highly matrixed organization across Programming Scheduling & Acquisitions, Marketing & Research, Legal, Accounting, Human Resources and Technology.
- Developed and executed innovative ways to grow the brand and business through strategic partnerships, including nurturing and managing key talent relationships.
- Led annual long-range plan and budgeting process and annual advertising Upfront process and messaging.
6-10 years of experience
- Managed institutional trading unit that generated $17 million of equity trading commissions
- Developed and maintained account book that went from zero revenue in 1997 to over $10 million in 2002
- Primary point of contact for money manager queries – trading, research, technology and operations
- Marketed firm’s commission recapture capabilities to domestic and international money managers, plan sponsors, and pension funds
6-10 years of experience
Designed and implemented new products and marketing strategies to profitably grow the consumer and small business segments, including deposits, lending and wealth management.
- Managed development and implementation of a new consumer and small business deposit
- Led cross-functional teams that developed a more sales oriented external website and a company intranet site that informed teammates about company news, provided a central reference point for critical resources and helped reinforce corporate objectives.
- Managed credit card, debit card and overdraft programs, increasing fee revenue by over $1.5 million, or 25%, two years in a row.
- Developed and implemented a formalized on-boarding process for new clients, projected to increase retention of new households by 10%.
- Served as Chair of the bank’s Pricing and Product Committees.
0-5 years of experience
- Provided client management on the portfolio of technology projects for the retail fulfillment division.
- Liaison between line of business and other leads throughout project life cycle.
- Heavily involved in the ongoing technology projects to complete the transition from Countrywide’s production system platform to [company name].
- Served as liaison between various entities both within Countrywide and [company name] by providing operational and production support in all aspects required to manage transition.
- Managed team which supported all aspects of Service Delivery for production fulfillment and other line of business support needs.
10+ years of experience
Managed all aspects of direct operation (catalog and E-commerce), including circulation planning, analysis, database marketing, CRM, and business-to-business.
- Led Marketing and Operational functions with P&L responsibility for $100M+ budget.
- Defined circulation strategy for 50M annual catalog contacts.
- Transitioned complex in-house database to 3rd party provider.
- Redesigned Talbots website integrating best-in-class service and promotional functionality increasing channel sales by 30%.
- Championed the refresh of the Classic Awards program leading to industry-leading private label credit card penetration of nearly 50% and customer information capture of 90%.
0-5 years of experience
- Managed and expanded firm’s 17 broker-dealer relationships on behalf of a $500M Registered Investment Advisor (RIA) primarily focused on 3rd party asset management.
- Negotiated and signed a revenue sharing and marketing agreement with strategic broker-dealer partner.
- Six month long consulting engagement. Engagement ended with all goals achieved.
6-10 years of experience
- Provide management, new business development and operations oversight of more than 200 employees, 20,000 volunteers and a budget of $46 million.
- Proven track record for leading, developing and executing fundraising initiatives in a complex organization.
- Led the creation of new retail point of sale relationship valued at $4.5 million.
- Spearhead launch of nationwide mission delivery department tasked with growing program outcomes.
- Grew gross revenue by 83% and net by 186% over the last five years.
- Developed and launched first nationwide account management structure that resulted in enhanced organizational “ask” that cross multiple fundraising programs.
- Nurtured and signed first ADA million dollar naming gift for diabetes camp in Michigan in May 2014.
0-5 years of experience
- Planned and executed all aspects of the product life cycle for SVI Brand product
- Achieved 4 years of double digit improvements to net margin dollar contribution (+ 10%, +18%, +31%, +18% respectively)
- Directed US Product Managers, Creative teams, and China Development teams in creation of 400-600 new skus per year
- Directed and set all sales planning goals and customer strategies for sales organization
- Managed all aspects of cost management, budgeting, and spending for SVI Brand product division
- Created short and long term planning strategies to identify business direction and set growth targets for the division
- Negotiated and approved all factory costs
- Set and approved all customer sell prices
- Organized and managed the product line including sku count management, sample management, and showroom set ups
- Coordinated production planning and customer order monitoring efforts with China office and factories
10+ years of experience
- Led expansion of DEMO business unit; developed brand extensions DEMO Mobile, DEMO Enterprise, DEMO Traction, The DEMO Blog, DEMO.COM, DEMO TV, DEMO Films, and DEMO Live Global Broadcast
- Developed DEMO Council, a professional services business and joint venture with the CIO Council
- Invited to announce at World Economic Forum attended by 2,000 government and business leaders
- Doubled DEMO’s event portfolio adding $1M in gross revenue to domestic operations
- Forged strategic partnership with the U.S. State Department and LIONS Africa
- Expanded operations to China, Russia, Brazil, Africa and Southeast Asia
0-5 years of experience
Client supervisory oversight for 13 teams, media relations, daily client contact for 5 teams, new business development, agency operations, staffing
- Supervise three account managers and seven junior staff
- Primary client contact for agency’s enterprise clients
- Manage monthly retainer budgets ranging from $6k to $17k.
- Promoted to Senior Vice President in November 2013.
- Promoted to Vice President from Sr. Account Director in January 2012
- The [company name] is a boutique agency with 13 full-time employees and a support staff of consultants and contractors
0-5 years of experience
- Direct 32 products, $250 million sales. Oversea team full brand management team 40+ with full P&L responsibility. Responsible for all strategic marketing initiatives for [company name] including direct, web, e-mail, SEO/SEM, social, on-site and events.
- Functioned as liaison with GCCL Senior Vice President of Finance and Vice President of Analytics
- Successfully priced, marketed new 98-passenger small ship – 13 itineraries; Sold out 2 years in row
- Maintained ship utilization 98% while reducing sales discounts $1M annually last 3 years
- Delivered company’s marketing strategy for new e-mail service provider. Moving from direct to digital focused marketing plan. Reduced advertising budget by 50% ($7M to $3.5M)
- Named #1 Worlds Best River Cruise Line last 3 years by Conde Nast Traveler;
- Lead weekly and monthly marketing and financial Executive Meetings
Business Operations Cover Letter Examples
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
