Professional Services Manager
Assisted clients in the planning, fit analysis, configuration, testing, roll-out, and post-implementation support of company ITIL compliant software solution. Coordinated with all levels of internal departments through the entire project life-cycle and software life-cycle.
- SME for License Compliance, Asset Manager and Service Management.
- Created and implemented a Customer Care program which assisted in retaining maintenance paying customers by 55%
- Direct support to Sales in pre-sales, delivery of product demonstrations and proof-of-concept. Provide full life-cycle professional services from project planning, technical implementation, installation and training of asset mgt SW.
- Coordinated the communicating of scope and project objectives in order to effectively coordinate the activities of the team
- Liaison with our development team on product issues, enhancements and product direction.
- Lead projects from moderate to high complexity and impact across multiple business units to meet specific deadlines
- Management of pre-sales engineers and implementation consultants
- Perform data integration from customer's existing systems and databases (i.e. SMS, Altiris, SCCM, SAP, CSV)
- Strong communication, highest standard of professionalism, interpersonal relationship and influencing skills