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Process Specialist Resume Samples
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0-5 years of experience
- Developed Salesforce.com custom objects, workflows, and permission sets.
- Developed a reporting system that eliminated over 500 telephone hours per year.
- Automated daily activities and improved team efficiency by over 25%.
- Negotiated with and sourced new suppliers to decrease lead/cycle times by 90%.
- Developed metrics that helped raise task completion rate from a 30% daily average to 80%.
- Creating a robust data system to track and correct process deficiencies.
0-5 years of experience
Serve as Business Process Specialist for the Deliver process within the Manufacturing and Logistics organization.
- Project Lead for SAP Global Implementation of the outbound transportation process. Worked with IT consultant to outline the “as-is”, “to-be” and business blue print.
- Partner with SAP key user community to expand cross-department knowledge and understanding of processes, dependencies and solutions.
- Troubleshoot system problems escalated by end users and collaborate with IT to recommend system enhancements.
- Deliver individual and classroom training to end users.
- Participate in UAT, performance and regression testing.
0-5 years of experience
- Work with Exclusive Agency owners to coordinate individualized training for agency staff in order to help them identify life insurance and investment needs/opportunities and turn them into clients.
- Build group training platforms for life insurance instruction and host sessions across the state.
- Encourage and facilitate further in-depth life insurance skills training through an 8-week course designed specifically for Allstate and hosted by The American College.
0-5 years of experience
Plan, write, and edit Standard Operating Procedures and training guides.
- Work with internal teams in-depth, to produce high-quality documentation that meets applicable standards appropriate for its intended audience (including validation of TrackWise).
- Facilitate company-wide implementation of new documentation structure by creating instructional templates to standardize procedural content and format.
- Review, edit and reformat current released procedures to align with new document structure.
- Create Document Change Orders (DCO's) and manage collaboration to ensure timely release of documents.
- Proofread and redline final draft product labeling prior to official release.
0-5 years of experience
- Performs various tests of details on the accuracy and integrity of the clients' accounts and documents
- Performs financial statements tie-outs and recalculations for the company clients
- Assists the engagement teams through the auditing process
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