Clinical Process Improvement Consultant
Facilitate process improvement and provide project management services across clinical and administrative departments to improve patient care and staff satisfaction. Working closely with project sponsors and teams, utilize Lean, Six-Sigma, and other methodologies to assess current state, including process mapping, observations, qualitative and quantitative data; identify and prioritize improvement opportunities; and design and implement new processes and programs in diverse clinical and administrative areas.
- Co-led a system-wide, multi-disciplinary effort to overhaul restraint use within Swedish's five hospitals to improve patient safety and meet regulatory compliance. Developed standardized algorithms and process workflows, revised nursing and provider restraint orders and documentation, and structured a communication and education plan for training all affected staff and providers.
- Partnered with Women's and Children's Services leadership to lead the successful integration of 66 Group Health, NeighborCare Health, Country Doctor Community Health Services, and International Community Health Services providers and their patients into obstetric services at Swedish First Hill campus.
- Orchestrated massive manual data collection effort on cycle times for visits, patient satisfaction, and the main issues that interrupt staff and cause delays in patient care in medical oncology and the infusion center. Combined quantitative and qualitative data results to help project team prioritize improvement work, which focused on restructuring lab services and developing standard work for lab order entry.
- Co-led the successful implementation of MyChart Health Portal across Swedish's five hospitals to provide patients with personalized online access to information about their hospital visits.