Lead analyst and configurator of Oracle's SaaS Mobile Workforce Management application (Oracle Field Service) as single point of contact within their telecommunications portfolio for software deployment since startup through acquisition. Develop solutions with Internal and External partners, Document Requirements and Design, Create Use Cases, Perform Regression Testing, Support User Acceptance Testing, Configure User Interface, Prioritize Defects, Troubleshoot and Resolve customer reported Issues. Prioritize ongoing client needs, Change Requests and new product functionality.
- Directed 5 technical customer software upgrades, including customizations, and configurations with minimal issues. Engaged with customer IT teams to integrate application through Oracle's SOAP APIs.
- Deliver API training to technology partners identifying requirements for integration and Mandatory and Optional parameters for each node within APIs.
- Identified substantial cost savings for Google Fiber Operations through Business Optimization analysis and deployment of new system functionality.
- Led design of Verizon Network Fleet's integration with SaaS CRM (Salesforce.com).