Collaborated with IT personnel in the application of project management methodology in the planning and execution of projects. Provided training and support to Team Leads on controlling metrics and in the application of technology tools including MS Project, Professional 2003, Project Web Access, Enterprise Technology, Business Objects, Clarity, and Service Desk and for managing risks, tasks and resources.
- Supported 41 Project Managers in planning and executing projects, including utilizing MS Project Server 2003 to plan and capture the allocation of resources to tasks.
- Worked with Project Managers to create a standard template that allowed for both simple and complex data project summaries.
- Created curriculum and taught class for managers on "Business Objects" in support of chargeback, the billing system for IT. Chargeback transformed from a reconciliation burden to a monitoring function.
- Supported the Capability Maturity Model Integration (CMMI) certification to evaluate and implement process improvements, which achieved strategic and tactical focus in order to obtain Level 2 and Level 3 CMMI certification.