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Operation Supervisor Resume Samples
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0-5 years of experience
Provide oversight management for nine companies with assigned strength of over 1000 Soldiers, 1500 vehicles including two vessels.
- Managed over 100 missions monthly and provide procedures
- Responsible for management and support of capital and operation-maintenance budget ($100M)
- Ensured maximized job control productivity through reportable monitoring and feedback to superiors
- Designed a planned to track missions, movement of equipment and personnel under policies
6-10 years of experience
Management responsibilities for up to 55 + Hourly Associates from Daily staffing / Performance accountability / Safety accountability / Quality accountability / Coaching and Training
- Coordinated and expedited the flow of product to shipping
- Analyzed and revised shipment plans as required or needed to ensure store service
- Researched all store shipments issues from miss ships / shortages / driver issues and anything else related to a store delivery, turning over all findings to L.P. for closer
- Assisted in our WMS DC upgrade / conversion May 2012 with training / brain storming and implication of policies and producers
- Working with all management to maintain and improve our Shuster audit / our Safety on a daily basis
0-5 years of experience
Managed the tasks and hours for up to 50 employees.
- Calculated the volume that is shipped, received, encoded, and sorted each night.
- Communicated with customers, drivers, postal clerks, and other facilities to ensure quality and accuracy of service.
- Managed CPU (cost per unit) and PPH (pieces per hour) for the company on a daily basis.
- Created and managed weekly schedule for up to 50 employees.
- Trained over 30 employees on new computer data system.
0-5 years of experience
Served as the 2014 AAC (associate advisory council) Chair, responsible for running monthly meetings with line staff to ensure all needs were being met by the leadership team.
- Primary duties revolved around front office and administrative support.
- Responsible for accurately coding and entering all invoices into Webvue, the accounts payable system. Ensured all new vendors were inputted into Webvue.
- Worked closely with the AGM to ensure our A/R accounts were paid in a timely fashion. Including sending out invoices, following up with clients, and ensuring all records are kept in accordance with Concord regulations.
- Assisted the front office with all guest issues, and daily operations. While maintaining an authentic approach to hospitality.
- Aided AGM with our yearly internal audit to ensure all policies and rules are being enforced and used on a daily basis, which resulted in an almost 4% increase over last year's audit.
- Assisted in the bar with events and coverage, as well as housekeeping.
0-5 years of experience
Oversaw the Review of Community Homeownership Loan Modification packages to ensure accuracy and completeness.
- Utilized Fidelity National Information Services system to assign homeownership loans to appropriate loan negotiator for modification review.
- Oversaw the research of escalated issues associated with Community Homeownership loans and provided resolution or disputes of identified issues to upper management and Community Homeownership Loan Case Managers.
- Utilized E-Port Consumer Information systems to retrieve consumer credit reports and uploaded to Chase Home Loans Lender Live database.
- Oversaw the process of the tracking of all incoming and outgoing departmental mail
- Provided individual staff members with one on one communication of Mid-year and End of the Year Performance Reviews and Ratings and in doing so addressed their strengths, weaknesses and areas available for growth and improvement
- Participated and played an active role in the initial hiring process, placement and training of new employees within the department
0-5 years of experience
Assumed 24 hour responsibility and accountability for facility Environmental Service department.
- Created and maintained department operating budget within set parameters.
- Established and implemented policies and procedures for EVS department.
- Integrated different team functions to ensure the highest quality performance through feedback, training and development.
0-5 years of experience
Experienced, resourceful and effective Operation Supervisor with proven proficiency in all aspects of warehouse operation. Emphasize teamwork. A proven leader and motivator for associates training, and development of the workforce; Organize and lead the focus on improving on time loading of date coded temperature control dairy products for 7/Eleven, Walgreen, Circle K stores. Lead the focus on improved pick/pack productivity levels, along with zero mis-picks. Ensure Shift/Daily/Weekly workload planning and volume forecasting is accomplished by meeting productivity rate while using less hours.
- Ensure company policies are communicated, applied, and enforced, daily pre-shift meeting, monthly safety meeting.
- All reporting and communication with customer was done through VTS/7-ll system and IMS, Management Console systems.
- Provide administrative support to Transportation Department, including new stores off site delivery audits with visit to store.
- Direct the necessary daily activity to ensure a safe, secure, clean facility. Perform daily "BBS" best behavior observation, enforce best practices policy
6-10 years of experience
- Supervised, performed payroll, managed work schedule, and promoted high moral for 100+ employees.
- Responsible for training all new hired employees using safety procedures and effective production processes.
- Supervised and planned unloading trailers within production goals and heightened damage control.
- Conducted weekly production meetings for production goals and resolution/prevention of any bottlenecks.
- Attained employee of the month and supervisor of the month twice in recognition in exceeding production goals.
0-5 years of experience
Lead a team of 20 assembler's in the assembly of Nike Golf Clubs
- Responsible for ensuring all safety compliance, training, and documentation is completed in accordance with KPI metrics
- Organize and facilitated Lean Manufacturing Kaizen events with the management team and production team members
- Developed cross-training plan to gain a competitive advantage within the 3PL business market
- Utilize performance management techniques to measure employee performance
- Collaborate with management team to develop monthly CIR plans and goals
- Year over Year increased productivity average by 3%, through Lean Principles and Practices
- Improved assembly line scrap rate from 98.75% to 99.89%
0-5 years of experience
- Supervised 38 Questionnaire Assistance Centers and 39 Be Counted sites with 19 staff
- Minimized hiring costs by implementing an efficient process that reduced staffing from 42 to 19 staff
- Optimized operational workflows and developed guidelines for tracking and processing information
- Provided 50% of operational support for Non-responsive Follow Up (NRFU) Re-interview process
0-5 years of experience
Planned and directed 7 team members in driving logistics operations for all border crossings and OTR loads at El Paso corridor. Collaborated with senior management, cross-department managers and vendors to implement new logistics processes and policies. Identified and recommended improvements to operations, impacting cost, time and quality performances throughout organization. Trained and led team members, encouraging positive collaboration.
- Ensured logistics and operations excellence by securing over-the-road transportation for UPS customers.
- Devised and launched solutions for shipping door-to-door from Mexico and vice versa, minimizing handling and damages to products.
- Gained broad expertise in warehousing, cross-docking, LTL, OTR, next-day airfreight and border crossings.
6-10 years of experience
- Responsible for the day to day operation of picking, packing, wire cutting and receiving departments.
- Train new associates on power lift equipment.
- Established and maintained effective employee relations, provided guidance and mentored team members.
- Coordinated scheduling with other supervisors, managers and employees to provide outstanding customer service.
- Evaluate associate performance
0-5 years of experience
Coordinated and monitored operations within the functional areas to ensure performance production rates are consistent with business plan and pattern.
- Promoted safety processes to ensure safe work environment.
- Works with Distribution department to oversee orders so that can be process in a timely manner
- Implements various Kaizen projects to improved processes within the facility
- Assist in training new associates.
- Performed evaluations and gave feedback to hourly associates
0-5 years of experience
- Monitored 280 airline’s personnel to ensure safety methods, practices and programs are implemented and maintained to for the largest hub for Atlantic Coast Airline at O’ Hare Airport for ground operations..
- Communicated with all inbound and outbound aircraft within radius of O’ Hare Airport for ACA using the FIDS, Flight Track, Flight Explorer and ARCAS systems.
- Ensured directives, rules and procedures are communicated to all ground and operations' staff.
- Issued GO/ RERoute’s Authority and Assigned aircrafts Airport Gate’s privilege using iGAPS and GAPS system.
6-10 years of experience
Direct eight-member team to handle the responsibility for preparing and presenting daily reports for planning, inventory and forecasting for production.
- Monitor and direct a team of supervisors from the inbound and outbound area to ensure that safety and regulatory training programs are maintained effectively.
- Serving as an active member to manage and organize daily production schedules with the managing supervisor.
- Overseeing and coordinating with managing supervisor in planning, analyzing, and evaluating safe work methods to improve the performance of all individuals on the team.
- Identify and communicate with the managing supervisor on achieving 99.5% daily delivery rate.
- Coordinate, train and evaluate employee performance to enhance the growth and development of the organization.
- Track and analyze service issues and implement performance improvement processes to improve future service delivery.
6-10 years of experience
Supervised production line operations with a staff of twenty five unionized employees in accordance with UPS plant policies and procedures.
- Responsible for training and coaching production line staff.
- Conducted monthly employee performance reviews.
- Managed the shift schedule duties included but not limited to work stations assignment rotations, scheduling training, managing breaks, overtime assignments, initiating back-up procedures for absent employee's.
- Coordinated Production line startups, shutdowns and changeovers, processing over two hundred thousand packages per shift during the peak holiday season.
- Worked with Human Resources in planned plan staff levels.
- Managed operations for four logistical functions: Small Sort, Unload, Metro Unload, Irregular System.
- Prepared the plant production line operation for quarterly internal and external safety and package handling audits.
0-5 years of experience
- Supervised, and trained a 20 person operations staff in the identification of customer requirements and oversaw the development of appropriate work processes to meet customer needs.
- Requested, received, shipped, and issued supplies and government finished equipment.
- Acts as the point-of-contact between the customer and DynCorp management in the absence of the Site Management.
- Responsible for collecting, analyzing, and reviewing all reports, verifying content, and compliance prior to submission to senior management.
- Communicated with the customer and site management teams to ensure compliance of current customer requirements, forecast future requirements, and assist in the development of work processes to meet the customer needs.
- Utilizes various databases to track and identify trends in accordance with Logistics Civil Augmentation Program (LOGCAP) 4 Task Order.
0-5 years of experience
Oversee all aspects of 2 Red Cross facilities in the Central East Oregon district
- Manages processes to ensure Red Cross provides a safe blood product
- Work with multiple departments, vendors and volunteers to help meet business goals
- Ensures staffing levels are adequate to achieve annual collection goals, supervise and develop 30+ staff (front line supervisors and line staff)
- Seeks out resources within the company to identify, manage and support the development of direct reports and others
- Ensures staff of all levels have sufficient training to meet [company name] directives, Federal, State and local regulatory requirements
- Experience in working with the Teamsters and Oregon Nurses Association
0-5 years of experience
Provide Logistical Support and inspected Safety Plans of over 11 subordinate units and 27 separate teams totaling over 1900 Soldiers displaced throughout the country of Iraq. Provide support to the terminal by certifying all Hazardous Material being transported by flight. Responsible for Hazardous Communication training, the storage of all Hazardous Material, Developing Hazardous Material accumulation Points and Develop Accident Prevention Plans
- Certified over 50 Hazardous Material Air loads with zero incidents
- Investigated over 200 ground incidents as the Battalion Safety Officer.
- Produced all HazMat paperwork to ship over 1,100 items without any discrepancies
- Establish 6 Hazardous Material Accumulation Points.
0-5 years of experience
Organize and schedule all necessary resources to accomplish the work shift. Coordinate with all employees at the beginning of every shift to determine operational needs for that shift.
- Plans, distribute, and monitors the route for work shift in order to ensure that costumer's receiver their packages and freight by the scheduled delivery date.
- Monitor drivers and dock workers in laborer times and attendance. Set and monitor productivity, safety and service for all drivers and dock workers on said shift.
- Establish and maintain a clean, safe work environment in compliance with OSHA standards.
- Ensures set-up errors and missed pickups are reported and resolved.
- Ensure that all freight is moved in a manner in which it is safe and damage free while ensuring the daily motor moves are met among drivers, and dock workers. As well as ensuring that the loading targets are reached for that work day.
- Ensure that all current and new employees are trained in all functional areas within the standard work instructions (SWI) and are in compliance with all standards.
0-5 years of experience
Responsible for the execution of life support missions with management of all assigned facilities, vehicles, and equipment. Oversee improvement projects, maintenance of structures, grounds, dining facilities, area improvements.
- Oversight of 12 civilian contractors, 7 laborers and 10 security personnel to facilitate 24/7 Mayor Cell operations. Responsible for $1 million dollars value in property and included a forklift, 3 trucks for one year.
- Solution oriented skills saved Guardian Justice a Military Police Brigade $12,000 on rental reefer trailer fees
- Spearheaded critical work orders to include AC/Heater units valued at $21,000
0-5 years of experience
- Performed scheduled pre-mission inspections and preventive maintenance on watercraft and watercraft-installed equipment
- Served as the interim Personnel Supervisor of the Harbormaster Organization.
- Maintain and repair watercraft, performing general mechanical work as opposed to working on a specific system.
6-10 years of experience
- Manage and give directions to employees in order to give great customer service.
- Took orders from customers quickly and efficiently at counters or drive-thru windows.
- Manually key prices on the register keyboard.
- Efficient with10-keypad. Managed cash flow, processing cash and credit card payments, and performed related clerical duties.
- Effectively dealt with multidisciplinary healthcare providers, engaging in negotiation for the cost-efficient employee health benefits.
- Assisted with food preparations and cooking a variety of items.
10+ years of experience
Successfully manage the daily operation of an area that out-bounds over 90,000 packages daily.
- Oversee and manages the payroll and new hire training.
- Responsible for 6 P/T Supervisors and 50+ P/T hourly employees.
- Responsible for developing P/T Supervisors to make them promotion ready.
- Responsible for International department, loading and proper handling of all packages.
- Collaborated with HR in interviewing and hiring of all new employees for the day shift.
- Provide performance objective and comprehensive training plan for all new employees. Also was responsible for the turnover and retention outcome for the new hires.
- Responsible for implementing the Safety programs and overseeing every aspect of it. Responsible for the Annual Hazmat Certification of all employees, Following up to ensure we are OSHA compliant on the moving belt procedures, Oversees the Temporary Alternate Work (TAW) program designed for injured employees that cannot perform their regular duties.
0-5 years of experience
- Accountability for reconciliation of store cash, other financial assets, reconciled/balanced cash register drawers,
- Responsibility of balancing/preparing store bank deposits, controlled changes to merchant invoices or handled any out of balances situations
- Provided superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner.
- Resolving customer complaints or referring complaints to the Store Manager for resolution.
- Maintaining a safe, organized, and clean environment.
- Performing other duties as instructed by management.
0-5 years of experience
Achieve results by managing, organizing, and directing all CDL employees assigned to them.
- Schedule customer deliveries and pickup requests.
- Prepare and implement action plans to ensure the service center achieves planned P&D productivity and service targets, while preventing bring-backs, missed pick[company name], and customer dissatisfaction.
- Manage and coordinate quality procedures including claims prevention, service, and customer interactions.
- Schedule employees in accordance with hours planning and service requirements.
- Prepare and manage safety procedures and training within Company, OSHA, and DOT guidelines.
- Implement and manage security and loss prevention procedures
6-10 years of experience
Responsible in leading over 50 individual delivery routes providing quality next day delivery of office products daily.
- Responsible for maintaining Driver Qualification Files, (JJ Keller).
- Responsible for the vacation scheduling.
- Responsible for scheduling vehicles maintenance with vendor. PM's and breakdowns
- Review daily on road performance reports, analyze, and coach drivers on service issues.
- Balance delivery loads of drivers by reviewing daily volume reports.
- Department Safety Coordinator
0-5 years of experience
Effectively leading a team of 27 Sales Support Planners through project installations of cooler, venders and fountain equipment. Providing direct planning support to a field network operations group in two states of 50 cooler install teams and 150 fountain install technicians. The coordination of this scheduled work is done through a planned based scheduling system - Servigistics. The key objective for this role is to drive customer satisfaction, productivity and efficiency daily. The area of responsibility includes the states of Georgia, Florida, Louisiana and Tennessee.
- The leadership behaviors that are required to successfully perform the duties of this position are as follows: Drive Innovation, Collaborate with the System, Customer and Key Stakeholders, Act like an Owner, Inspire Others and Develop Self and Others.
- Lead the team to successfully complete over 80,000 equipment movement orders in the states of Georgia Florida, Louisiana and Tennessee.
- Accomplished a combined 9.7 days to deliver (cycle time) against a goal of 10 days to deliver.
- Met the expected goal of 85% service level agreement with completion customer support tickets which has a positive effect of customer satisfaction.
- Understand SAP basis and how to utilize to the clients advantage, monitor progress, execution, recording and advising team members and management on adjustments.
- Provide operational support in the integration of SAP infrastructure.
- Served on User Acceptance Team providing support software testing, proving to reduce or eliminate change request and drastically reduce project cost.
10+ years of experience
Answer telephones and gave information to callers, took messages and/or transfer calls to the appropriate individuals
- Perform patrol function, such as maintaining timekeeping information and processing and submitting payroll.
- Use computers for various applications, such as database management and/or word processing
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Ordered and dispense supplies
- Supervise other clerical staff and provide training and orientation to new staff
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