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Operation Manager Resume Samples
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Candidate Info
years in workforce
years at this job
Translation And Interpretation
Master of Arts
Business Analyst / Operation Manager
Continuously served as Scrum Master and successfully completed and launched company website by planning and coordinating team activities utilizing Scrum framework
- Built 2 self-organized teams and worked with them on new features to enhanced company website and CRM system
- Improved Velocity by 33% through continuous training, practice and resolving impediment timely and cost effectively
- Continuously coached teams in ongoing adoption of Agile practice; Tracked and communicated Velocity and Sprint status with stakeholders and team; Enhanced process through project management tools
- Acted as Project Manager to construct launch plan and effectively launch offices in Los Angeles and Newark; trained and supervised 4 administrative staff
- Managed liaison activities with Embassies, Consulates and American Bar Association to develop service opportunities
- Led marketing team and enhanced brand in NY, NJ and CA through organizing partners' guest appearances on radio and
- Headed PR team and developed strategy for e-branding of firm's business-based immigration services on Facebook and company website to recruit US and international clients; Acquired clients from South America, Europe and New Zealand
Candidate Info
years in workforce
years at this job
Sales Operation Manager
Served as company administrator for Salesforce.com while providing tradeshow coordination, from research to logistics, leads and budget management. Led generation strategy and project deployment for email, event, webinar and calling campaigns. Coordinated entire life cycle of B-to-B lead process, from prospect file creation to campaign strategy, creative deployment and reporting.
- Created and updated new sales collateral and presentations.
- Conducted competitive research on companies and products.
- Facilitated team reporting for delivery to U.S. board.
- Facilitated onboarding and sales process for growing sales team from four to 16 during tenure.
- Sourced new RFP opportunities in utility space while handling project management RFP process and craft company response via InDesign. Historical 80% win rate, including AARP.
- Project managed and organized 50 tradeshows, and hosted four concurrent prospect conferences, while adhering to project deadlines, budgets, and goals on a per show basis and annually.
- Review full-scale project plans and associated sales and marketing communications, organized content management and revision control, and conducted team meetings. Maintained department schedules and liaised with project stakeholders.
Candidate Info
years in workforce
years at this job
Communication And Marketing
Operation Manager
Responsible for daily operation of 60,000 square foot store including retail, on premise tasting room, and event space
- Managed sales force to five consecutive years of exceeding goals topping out at 28 million dollars in sales last fiscal year
- Led team to develop new company mission statement and training program for all new employees at 30 store chain
- Oversaw wine, spirits, and beer buyers to maintain accurate inventory while keeping costs down and margins up
Candidate Info
years in workforce
years at this job
Management And Human Resources Management
Operation Manager
Executes the daily sales manager responsibilities, ensuring customer satisfaction are met leading to established effective relationships with customers.
- Generated 10% of total store sales in 2014
- Improved the implementation of merchandise presentation standards, signage in the apparel department to exceed company standards, boosting apparel sales to a total of 100% over comp
- Validate training protocols for softline associates in company procedures and programs, including new hire and ongoing merchandising and product/ technical training
- Conduct recruiting, interviewing, selecting, training, guiding, leading and evaluating softline hourly associates
- Accountable for maintaining company loss prevention standards and controls within store. Integral in assisting the management team in achieving a shrink level of .37% equal to company average, one of the lowest among all stores
Candidate Info
years in workforce
years at this job
Business Administation
Leadership
Operation Manager
Developed and administrated budget including marketing operations and payroll.
- Created long term marketing stategies and cultivated ongoing partnership with local administrators and business leaders.
- Planned and coordinated numerous marketing and plublic relation events, resulting in new memebers and consistant event sucess.
- Analyzed operation business and staff preformance along with work flow progress.
- Conceived and initiated new managment operational systems that improved communication preformance, managment, and job satisfation.
- Developed and coordinated training seminar worshops for supervisors and employees.
- Created an agenda, orchestrated logistics and facilited traning moduels.
Candidate Info
years in workforce
years at this job
Business Management
Operation Manager - Special Assignment
I was asked to oversee the consolidation of two of our larger facilities. (Thorofare, NJ and Philadelphia, PA) This was a special project monitored by the president of the company due to failed attempts at other large facilities.
- Reduced our operational cycle time from 2:00 AM to 10:30 PM.
- Improved efficiencies in both P&D and Dock operations while expanding the territory through the consolidation.
- Received a visit from the president of the company in 06/2008 to thank us for the most successful terminal consolidation to date.
Candidate Info
years in workforce
years at this job
Accounting
Business Administration
Senior Operation Manager
Reviewed customer provided Statement of Work to identify scope of work and deliverables.
- Responsible for the accountability of $5.25 million dollars of military issued equipment
- Determined resources requirements for project completion.
- Developed and update project schedules in order to track progress of work packages.
- Coordinated with functional managers to obtain required resources in order to ensure project deliverables and taskings are completed.
- Identified, monitor, and communicate project risks and identify approaches to mitigate.
- Ensured accurate and timely communication to the customer of essential information impacting the operation, maintenance, and support of projects.
- Assessed project risk, identify root-cause for project failures, developed risk management plans, implemented corrective actions to meet productivity, quality, and client satisfaction goals and objectives.
- Maintained quality of service by following organization standards.
Candidate Info
years in workforce
year at this job
Management / Human Resources
Operation Manager/technical Trainer
Developed, planned and presented Sexual Harassment/Assault Response Prevention (SHARP) education and training for senior leaders, directorates, staff offices, and tenant organizations; provides training and technical assistance to managers on a continual basis; establishes information and training to ensure understanding of the reporting procedures, confidentiality and other elements of Department of the Army's SHARP program
- Managed and developed the day-to-day and long range operational management and synchronization of all Sexual Harassment/Assault activities and administrative functions to ensure unity of effort and support of the SHARP Program goals and objectives
- Implemented plans, organized schedules, directed, and coordinates all special studies, projects and related actions to assure that mission and mission support program objectives are met
- Presented Sexual Harassment/Assault Response and Prevention (SHARP) training for over 50,000 individuals comprised of Active Duty, National Guard, and Army Reserve Soldiers as well as Department of Army civilians and contractors
- Managed administrative functions such as personnel policies, regulatory compliance, records update, mail distribution, telephone reception, customer service, and other office support services
Candidate Info
years in workforce
years at this job
Business Management
Facility Operation Manager
Manage day to day operations of two million square feet of corporate property (Class A office space) through extensive new construction, and maintenance using the latest in HVAC technology to achieve the desired goals.
- Envision and execute contract negotiations
- Influence and collaborate with all levels of management within organization and external customers and vendors to optimize corporate performance and eliminate duplication of efforts resulting in a quantifiable financial savings for [company name].
- Create and implement performance measurements for individual employee components to meet corporate and contract requirements with notable success.
- Facilitate the procurement of over $12 million in goods and services needed to ensure the efficient operation of facilities.
- Supervise a team of 17 employees to record productivity, including training, development and performance assessments, while consistently applying corporate human resource policies and procedures.
Candidate Info
years in workforce
years at this job
High School Diploma
Operation Manager
- Evaluated, Hired, Provided Training & Fired employees.
- Coordinated all daily, special and weekly jobs.
- Scheduled all projects for the month and keep a detailed inventory of equipment and supplies at all facilities and warehouse.
- Scheduled maintenance to reduce downtime of equipment.
- Kept a good communication with customers and team up with them to resolve any issue promptly.
Candidate Info
years in workforce
years at this job
Assistant Operation Manager Veterans Transportation
Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.
- Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
- Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives. Monitor spending to ensure that expenses are consistent with approved budgets.
- Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
- Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
- Implement schedule and policy changes for over 300 Para Transit drivers.
- Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
Candidate Info
years in workforce
years at this job
Bachelor of Arts
Field Operation Manager
Develop a professional consulting relationship with 40+ franchised stores focusing on improved operational and financial performance.
- Monitor the development of new and existing stores through monthly reports and twice a year store visits.
- Provide in-depth recommendations and clear direction upon analysis of store sales and inventory levels that will help lead to an increase in sales, gross profit dollars, and cash flow.
- Work closely with owners to execute sound operational strategies and provide written and verbal documentation relating to all operational and financial issues.
- Overlook and manage the financial and legal obligations of assigned franchisees acting as the liaison between appropriate corporate personnel to ensure timely compliance.
- Inform corporate headquarters regarding issues requiring immediate assistance such as store expansions, store profits, and under
- Assist in the establishment of advertising co
Candidate Info
years in workforce
year at this job
Operation Manager
Direct sales and profitability of 5 quick service restaurants with annual sales of $2.6M
- Increased annual sales by 5-7%
- Lowered food cost by 8% and labor by 7% within six months and maintained target food cost
- Implemented new checklist to improve product quality and level of sanitation
- Interview, hire and terminate most positions within [company name].
- Supervise up to 114 employees
- Prepare and handle all HR functions
- Determine and maintain annual budget for all departments
- Implement monthly bonus structure to meet company goals
- Handle all guest relations within the communities to promote the restaurants
Candidate Info
years in workforce
years at this job
Electrical Engineering
Winner Of Consulting Case Competition
Marketing Planning & Operation Manager
- Led FY16 & FY15 Printing and PC (~ Rev $57B) marketing strategy and planning process globally across 4 business units and 9 teams.
- Responsible for defining, tracking and providing business insights to key decision makers on marketing campaign metrics, such as Marketing influenced and generated pipeline in Salesforce.com, contribution from digital marketing, contribution from channel marketing etc.
- Developed operating model for teams with in new Print Marketing Org and defined RACI for teams based on Org charter.
- Awarded by CMO of [company name] for Marketing Automation idea, selected from ideas submitted by entire Marketing Org. at [company name]. Led a team to implement it.
- Analyzed the end to end process for purchase order approval and improved the average processing time by 10%.
- Structured and consolidated decks for All Hands Meetings for Printing & PC Marketing SVP.
- Supported Print & PC marketing team on deck and storyline for exec reviews at VP, SVP and EVP level. Analyzed data and run analysis for exec level reviews.
Candidate Info
years in workforce
years at this job
Phone
Religion
Health Service Administration
Executive Healthcare Operation Manager
Responsible for training and readiness of Health Care Operations Staff consisting of 229 Officers, Enlisted Soldiers, Government and Civilians and Contractors; Medical Operational Staff Coordinator, overall responsible for 3-5000 employees.
- Made worldwide positive changes on how healthcare operations
- Conducted classes from the podium for continue education training for staff.
- Manager for the Army Office of the Surgeon General Emergency Evacuation Plan
- My whole entire Army Career, I never lost or misplaced anything; 100% accountability of everything with zero loss, transitioned from the United States Army with zero loss after being assigned for at one point in my career over 2.1 million dollars worth of supplies and equipment
- Security Manager
Candidate Info
years in workforce
years at this job
High School Diploma
Operation Manager
Direct all operational aspects including but not limited to, customer service, human resources and administration.
- Working closely with customers to ensure satisfaction with associates on the job.
- Recruiting via job boards, telephone & office interviews.
- Weekly quality calls, client tours, meeting with sales team to discuss new client and job orders.
- Working within the monthly budget meeting and going above projected revenue goals.
- Community connects via flyers, meet and greets at community functions working closely with Job & Family Services to recruit qualified associates for customer needs.
- Address customer and employee satisfaction issues promptly.
- Bring out the best of branch's personnel by providing training, coaching, development and motivation. Results driven and customer focused.
- Answering phones as needed.
Candidate Info
years in workforce
years at this job
Hostpitality
History
Operation Manager
Accountable for the flawless execution of all operational responsibilities, including, but not limited to, In Stock For the Customer, Planogram integrity, and Inventory Mgmt.
- Drive profitable sales and margin by fostering a sense of urgency in others to achieve their work.
- Engage and inspire store teams to achieve maximum performance. Model behavior that fosters a sense of energy, ownership, teamwork and personal commitment.
- Regularly coach store associates and set clear performance expectations. Share responsibility for the "Manager on duty" program and all Sales driving initiatives
- Pursues, attracts, hires, coaches and retains talented associates for key roles. Seeks diverse ideas and points of view to achieve business success.
- Responsible for ensuring that the store culture embodies Staples values and Staples commitment to the community.
- Consistently search for ways to improve the customer experience.
- Demonstrate and teach consultative selling behaviors. Partner with other store managers to support Staples business services by generating sales leads and coaching associates to do the same.
- Performing the LP self-audit on the operation to make sure that all the policies
Candidate Info
years in workforce
years at this job
Business Management
Operation Manager
Keep track of working adjustments, labor, and speed of service on a daily basis.
- In charge of hiring and the separation of employees.
- Fix all maintenance to make sure the operation stays functional.
- In charge of training new employees.
- Assist any customers that have any issues with their vehicle providing great customer service.
Candidate Info
years in workforce
years at this job
High School Diploma
Certificate
Operation Manager
Develop annual budget
- Manage property operation expense within or below budgeted levels
- Manage capital expenditure, tenants fit outs., Construction projects
- Manage preventive and predictive maintenance, repair, and construction work to ensure safe and reliable operation
- Oversee the scheduling, maintenance and monitoring of all heating, ventilating, air conditioning, water, electric, and other systems to ensure efficient operations. Inspect facility and generates inspections reports
- Oversee daily operations of building and office related matters
- Maintain and encourage an overall clean and organized office environment
- Review all price quotes for the procurement of parts, service, and labor for projects
Candidate Info
years in workforce
years at this job
Health Service Administration
Business Administration
Development And Clinical Research
Clinical Scientist Operation Manager
Therapeutic Area - Oncology and Cardiovascular
- Clinical protocol lead for a Phase II oncology in-house trial for a programmed cell death-1 protein (PD-1) antibody involving >500 patients with advanced melanoma refractory to ipilimumab across >80sites
- Clinical program lead and operation manager for two Merck/Sun Pharmaceuticals Joint Venture's (JV) Cardiovascular programs with Phase III outsourced studies involving >800 patients across 60 sites in Emerging Markets
- Responsible and accountable for study design and execution within scope, timelines and budget
- Clinical representative on the Product Development Team (PDT)
- Provide clinical and operational input for the strategy and operational planning of the programs
- Clinical science input to trial design and contribute to the development of protocols, monitoring plans, IBs, CSRs, narratives authoring for SAEs and AEs of special interest
- Oversee CRO implementation including communicating timelines, planning content and study milestones
- Maintain project tracking system to include study status and provide accurate timely progress reports/milestones to PDT/management
- Conduct root cause analysis at significant study milestones to capture best practices and lessons learned
- Utilize strong relationship management skills to foster and build productive internal and external vendor/CRO and/or JV partnerships
Candidate Info
years in workforce
months at this job
Behavioral Health & Human Service
Operation Manager of Environmental Service
- Provide supervision for 38 unionize staff members
- Provide overall direction and manages performance for all front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding.
- Knowledge of infection control techniques, detailed organization and prioritizing skills with the ability to train, teach, and demonstrate and follow-up on all assignments, when necessary.
- Ensure compliance with appropriate infection prevention, safety, OSHA, Joint Commission and regulatory standards.
- Deliver strong operational performance by executing against all regulatory agency standards and programs, continually monitoring operations and completing EVS quality assessments and necessary action plans to provide optimal environmental services and drive patient satisfaction.
Candidate Info
years in workforce
years at this job
High School Diploma
Computer Information Systems
Operation Manager
- Perform daily report to the Supervisor and Property manager
- Perform daily patrol on foot to assure the security of assigned area
- Assist receiving clerk by logging in and checking out packages of residents and guest
- Check in guest and food deliveries for residents
Candidate Info
years in workforce
years at this job
Marketing, Sales, Events And Facility Management
Operation Manager
- Monitors and observes the day-to-day operations
- Delegate on-the-job training of new associates
- Responsible for all aspect of ordering and controlling inventory
- Maintaining customer satisfaction
- Handle pressure in a fast paced commercial operation.
- Manage a group of diverse staff who have different abilities
Candidate Info
years in workforce
years at this job
Business Management
Management Information System
Administration/operation Manager
Manage the daily business operation. In charge customer service team, personnel, purchasing, inventory control, logistics, and administrative service. Establish and implement policies, goals, and procedures to maximize company performance.
- Review sales, activity reports, performance data, and financial statements; evaluate business operations to determine the needed cost reduction and process improvement to ensure effectively meet company's goal achievement.
- Purchase various materials and parts; outsource, evaluate, and select vendors; negotiate the best term with vendor; ensure the purchased materials' quality; inventory control and RMA handling. Maintain interpersonal relationship with vendors.
- Accomplish human resource objectives by recruiting, training, counseling, and disciplining employees; reviewing and appraising job contributions; enforcing policies and procedures.
- Achieve customer service objectives by contributing customer service information and recommending it to strategic plans and reviews; implementing plans to productive and quality customer service standards.
Operation Manager Resume Success Stories
