Executive Manager of the central office for two world-class golf courses, practice facility, restaurants and extensive banquet facilities. Responsible for marketing, menu and customer service programs, branding and public relations, special event and holiday program coordination/implementation, staff management, human resource administration, team member training/coaching, facility audits, and membership programs.
- Managed golf membership drive, increasing new member participation by 76%.
- Conceptualized and executed new annual holiday event, increasing venue visibility and growing holiday guest counts. Organized all special holiday events, increasing year-over-year customer base and revenue on an average of 11%.
- HR/Payroll Representative for a staff of 350-400, managing payroll and benefit programs. Coach team members to improve attitude, guest service skills, job engagement/results and long-term motivation.
- Initiated and implemented new concierge program resulting in increased global tourist exposure, guest golf rounds and restaurant visits by approximately 27%.
- Represent the interests of [company name] at Newcastle as a current Newcastle Chamber of Commerce Board Member. 2007 President of the Newcastle Chamber of Commerce.