Implementation Specialist Resume Examples

Implementation Specialist

Technical lead for a 16 member team who engaged in post-sales projects to implement commercial loan origination software

• Participated in onsite meetings with clientele throughout the project cycle and into support
• Conducted end user training, database administration, and web server configuration as the software back end subject matter expert
• Configured and reengineered software to fit the needs and wants of the customer
• Analyzed, updated, and improved internal/external knowledge base guides and technical

Implementation Specialist

Designed Business Intelligence reports for front end user and back office purposes, according to client specifications using Active Reports and C#.

• Executed data base scripts in support of client systems using Microsoft SQL Server, T-SQL.
• Designed and implemented new functionality within data intensive applications.
• Performed data import and data transformation activities.
• Solved recurring issues, documenting and promoting best current practices
• Implemented features, providing technical expertise and training, and facilitating knowledge transfer to new clients.
• Liaison between Developers, Business Analysts and clients, resolving business and technical challenges for successful transition to client led systems.

Implementation Specialist

Assisted client with their plan design on product fundamental and interpretation of plan features

• Managed conversion projects of multiple 401(k) plans within specified time parameters
• Coordinated the receipt of and review of conversion assets and participant records to ensure accuracy
• Ensured successful implementation of plans through coordination with external sources and internal department personnel
• Monitored and limited financial liablities caused by market value adjustments
• Clarified IRS and DOL regulation to clients and financial consultants
• Explained impact of ADP/ACP non-discrimination, top-heavy, 415, 402(g) testing
• Educated employers as to their fiduciary responsibilities
• Trained new employess on department procedures and software systems

Implementation Specialist

Lead of one of the teams accountable for implementing a home grown system developed to better control airline catering functions.

• Develop standards that will be used in the 36 kitchens in which the system will be implemented.
• Successful Implementation of the system in the assigned kitchens.
• Assist kitchen's management in obtaining operational and financial benefits through the use of the system.
• Support users and super users during the implementation phase and post implementation.
• Develop customized procedures on system use by role.
• Designed a web base tool to support new employees during system training.

IT Implementation Specialist

Responsible for equipping individual ministry sites with IT hardware, configuration, desktop support and training.

• Consulted with ministry site principals to setup locations from start to finish and never exceeded budget.
• Taught computer literacy and internet security classes at various locations to groups coordinated by the ministry.
• Completed office setup and provides support for eleven individual ministry sites across the east coast.

Implementation Specialist

Managed multiple ongoing client implementations balancing priorities as needed.

• Configuration and QA testing of secure, web-based solutions.
• Executed pre-deployment virtual training and database preparation.
• Developed and delivered training agenda for EA (early adopter) client project.
• Conducted multi-day onsite training and support for implementation.

Software Implementation Specialist

Review and evaluate multiple software systems to better manage financial operations.

• Oversee accurate, timely, and successful achievement of milestones through implantation cycle.
• Instruct and advise employees on software protocol.
• Implemented new financial systems that streamlined the accounting process and increased productivity.

Implementation Specialist

• Provided online demonstrations, training, and support for new and existing customers on our online ordering platform
• Implemented and maintained ecommerce environments for Health Systems exceeding 500k yearly revenue
• Completed special ad-hoc reporting upon request
• Performed demonstrations, installed, and implemented inventory systems based upon client needs

Implementation Specialist

Proficiently manage technical projects for a portfolio of clients in high education through the implementation of software such as SQL, XML Coding, and SharePoint.

• Created Process flows utilizing Waterfall Project Methodology for outlines to complete projects in a timely and efficient manner.
• Documented known issues and prepared solutions to Project Manager for more efficient work flow
• Design and effectively lead implementation strategy based on institutional structure and departmental needs.
• Preparing effective interface test plans, conducting testing of system, and maintaining records of all clinical tests performed on client applications.
• Collaborating by communicating successfully with various teams to validate all software processes and performing upgrades to software applications.
• Troubleshooting with SQL, and XML coding for problem solving application.

Implementation Specialist

• Developed SQL Server Integration Services packages for client data migration from Client's data source to new SQL server account.
• Designed and implemented third party payroll/ benefit feeds using SQL Stored Procedures, Stored SSIS packages and scheduled through the Tidal Software Enterprise Scheduler.
• Applied custom modifications to existing application by modifying and creating JavaScripts, XSLT, and Visual Basic business rules.
• Created custom reports through Crystal Reports and SQL report Manager.
• Researched programming and data integrity issues through customer service assigned cases.