Implementation Project Manager
Provided online banking solutions and served as centralized contact person for customers, vendors, and internal teams ensuring projects completed within budget and targeted schedules. Managed implementations of different projects including: net new launches, online banking conversions with customer data, core conversions, mergers, wealth management, lending, finance center and websites design.
- Coordinated tasks in fast-paced environment with multiple priorities for successful project completions on scheduled launch dates.
- Supplied customers and management weekly updates with detailed project plan, meeting notes, and action item lists to keep projects on task.
- Advised customers on conversion processes and suggested methods of communication, minimizing consumer impact such as online banking down time due to conversion.
- Built strong customer relationships based on proficient knowledge of online banking products to identifying additional sales and referral opportunities.
- Provided on-going support for products and services implemented and assisted in troubleshooting on reported client issues.
- Launched 12 banks with and without data conversions, completed 5 core conversions, 2 mergers, and 16 online products.