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Implementation Consultant Resume Samples
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0-5 years of experience
Facilitated the process change of a new technology system that was transparent with all mortgage team members’ on a national level to increase production of sales and be more compliant as an organization.
- Taught sales and fulfillment classes on a national level to improve system utilization and increase comfort level with changing from legacy systems to new technology.
- Strengthened relationships with Managers by capitalizing on increased closing times, minimal loss exposure, and transparency of new technology which led to more collaborative teams.
- Advocated for change recommendations to technology which led to updated curriculum and more streamlined processes in the workplace.
- Achieved over 90% utilization of new technology in Centralized region due to diligent coaching and on the job “post training support.”
0-5 years of experience
Advised & trained clients on how to properly utilze healthcare software to streamline business operations and hold all financial and clinical personell accountable for transactions
- Identified crucial system ultization issues & consulted clients on how to avoid and troubleshoot these issues
- Promoted within one year of working for [company name] from Application Specialist to Implementation Consultant
- While traveling to various parts of the country each week, provided onsite knowledge and support for all implementations, trainings and software live dates
- Managed an entire implemenation from the initial trianing to the “go-live” on a client site in Maui
0-5 years of experience
Successfully led Leave Administration implementations for various clients. Launched absence management system and developed communications for clients that went live within the human resources service center.
- Managed requirements analysis and facilitated meetings, which ensured clients’ requirements were within scope and budget.
- Consulted with clients with regards to leaves of absence policies and regulations, and partnered with Hewitt Legal Consultants when necessary.
- Worked closely with Business Analyst and System Configuration Analyst to ensure leaves of absence system met clients’ requirements.
- Partnered with other domain implementation leads to ensure smooth and seamless integration of workforce, payroll and benefits services.
0-5 years of experience
Managed and developed internal training for support and cross functional staff.
- Interviewed applicants for support and consulting team and assisted with the hiring process.
- Demonstrated leadership through mentorship of new hires, as well as successfully working with new and existing staff on professional improvement, and worked to deliver and improve internal training
- Successfully directed the implementation of event management software at 6 of the 25 largest law
0-5 years of experience
- Managed the complex implementation of web-based HR Management Solutions
- Analyzed existing systems and business processes in order to guide clients through a seamless transition
- Partnered with sales and client services to ensure client needs were met through the entire lifecycle
- Cultivated and maintained positive and lasting relationships with executive-level clients
- Delivered both in-person and web-based benefits presentations to large groups of employees
0-5 years of experience
- Gathered, documented, tracked and delivered business requirements for use of SharePoint as an Audit Management tool for use by the entire department – site was up and running in less than 4 months.
- Reviews test plans, documentation of user needs and business specifications and consults during planning and implementation of new systems.
- Reviews controls of all financially significant applications and underlying infrastructure for access management, change management and backup and recovery.
- Researched and analyzed data to determine enhancements needed for more efficient and effective vendor risk analysis.
0-5 years of experience
Collaborated within organization to create standard documentation for Business Analysis, Project Plans, Issues Lists and Project Status Reports
- Coordinated and developed enterprise-wide analytical reports
- Initiated the basis for a Managed Services program
- Demonstrated commitment to meet deadlines and provide alternatives to circumvent delays
- Provided recommendations for process flow and system improvements by thoroughly documenting customer requirements
- Prioritized customer requests for enhancements or system changes to meet project deliverables
- Wrote guides for and facilitated User Acceptance Testing
- Recorded customer activity / milestones in Salesforce
0-5 years of experience
Perform project management and implementation duties for one of the fastest-growing healthcare IT companies worldwide. Work on both customer-oriented and internal development projects with various management strategies as well as direct, hands-on system configuration.
- Fully certified in EpicCare Inpatient 2012 and Beaker 2012
- Frequently identified by end-users as highly effective at delivering technical information in an easy-to-understand manner
- Spearheaded revival of the Beaker Blog to internally communicate new application updates
0-5 years of experience
- Operated in a consultative manner in order to offer creative solutions for the unique business needs of clients.
- Managed the implementation process of large and strategic client relationships.
- Collaborated effectively across different teams.
- Led meetings to ensure projects were being executed and implemented successfully.
- Exceeded goals for client satisfaction on a consistent basis.
0-5 years of experience
Exceeded all customer service expectations by delivering exceptional service at all times in a highly transactional culture
- Managed multiple complex web-based software implementation projects while exceeding service levels
- Configured new and existing clients on performance management system (WingSpan)
- Trained end users on software features and operation procedures
- Wrote and edited product-related technical documentation
- Supported 15 new customers to ensure the successful implementation of new account features
- Resolved technical issues and provided general user support
- Performed software quality assurance activities
- Supported the sales effort by providing technical sales support, interfacing with clients directly to demonstrate the benefits of SilkRoad products
- Participated in system development activities including testing (verification/validation), implementation, and quality assurance
0-5 years of experience
As the lead software architect I was in charge of shaping the projects and developing architectural solutions with the clients.
- Ensure the overall success of every development task, adhering to standards and developed for supportability and scalability, along with the on-time and to-specification delivery of the various ERP and CMS projects.
- Managed and implemented a large scale document management (ECM) system for a large group of companies having offices in Canada and America. Data center service offerings included Software as a service (SaaS) and secure VPN services within Multi-tenant physical and virtual cloud environment.
- Understanding and analyzing clients’ marketing objectives and their competitive strategies.
- Conducting SEO campaigns to increase the quantity and quality of traffic to clients’ websites.
- Designed various mock-up applications and UI controls with captivating patterns on the android mobile development platforms.
0-5 years of experience
Interfaced with clients on weekly work sessions to address meaningful use goals
- Delivered data products by way of presentation, format or verbally to customer specifications and timelines.
- Developed appropriate methodologies for collecting and analyzing data using various products and running SQL scripts
- Developed and updated HealthCheck analysis for Quality Measures using data mapping with excel spreadsheets
- Managed and educated clients with build concepts using Translation Manager Application to meet Clinical Quality Measures by way of scorecards.
- Implemented solution design and template build sessions via building support with clients.
- Conducted client kickoff meetings for project upgrades and travel to client site
- Performed onsite and remote calls to troubleshoot, analyze and resolve issues that arise during implementation and go live phase for upgrades.
- Traveled to client sites for ER11, 12 training and go lives.
0-5 years of experience
Serve as a consultant implementing AFS products for new and existing customers utilizing standard AFS Implementation Methodology. Provided customer service to internal and external customers.
- Participated in four ERP implementation projects
- Implemented AFS ERP product for new and existing customers.
- Translated business requirements into system solutions.
- Prepared project documentation including business process flow, training materials, and project status reports.
- Worked with Project Coordinator to develop, maintain, and communicate project schedules with customers.
0-5 years of experience
Managed a portfolio of projects within new business implementations and internal projects within the varied areas of acquisitions, pharmacy consolidations and pharmacy closures
- Successfully managed multiple projects simultaneously with competing priorities
- Primary liaison with the client and internal business units to communicate timelines, progress and status to ensure accurate and timely implementations
- Facilitated client education including pharmacy operations, medical records, cost containment and billing
- Evaluated specific business unit needs and interpreted regulations to ensure timely & accurate interface
- Develop and deliver metrics and timelines to Senior Management
- Provided consultative support to all business units as it related to implementations
- Worked with manager to improve implementation process for both internal and external customers
0-5 years of experience
- Successfully managed the implementation of technology solutions across multiple organizational platforms for colleges and universities
- Lead requirements gathering, development and document sessions with internal and external stakeholders
- Developed reusable tools, templates and practices that lead to increased efficiency in delivery methodology, reduced implementation timeline to recognize revenue and streamlined the implementation cycle
- Served as primary contact between clients and sales team to drive downstream sale opportunities, contact renewals and relationship management.
0-5 years of experience
[company name] is the leading provider of public sector software solutions to help municipalities become more efficient. Our integrated software and technology services for the public sector includes cities, counties, states, school districts, judicial and law enforcement. Public company with 2800 employees with 400M in revenue.
- Implement new financial software at municipalities across Western US including CA, WA, OR, TX, AZ and NV.
- Responsible for extensive regional travel 40+ weeks a year.
- Expert in Munis, Tyler’s ERP financial solution, designed to encompass a wide range of public sector needs. Munis is a completely integrated ERP system that manages all of a municipality’s core functions, including financials, workforce management and citizen services and revenues.
0-5 years of experience
- Oversaw new and existing client implementation and support activities for [company name]’s suite of enterprise-level human resource management applications.
- Guided, coached, and trained appropriate client leadership in order to drive self-sufficiency.
- Assisted clients in importing, exporting, and migrating data utilizing SQL and Crystal Reports.
- Enhanced subject matter expertise of [company name] personnel by developing and maintaining a knowledge base as well as running classes on best practices for implementing the system.
6-10 years of experience
Direct and coordinate overall client implementation plan to ensure client is provided with guidance on recommended modifications to establish implementation plan. Determine potential issues/opportunities during project and perform real-time analysis to ensure project completion within time and budget constraints. Facilitate training for clients on software utilization and continuously modify training delivery and curriculum real time to meet clients’ unique needs. Proactively respond to complex and varied situations by utilizing experience to determine appropriate support alternatives.
- Instrumental in preparing customers for Continuity of Care Document (CCD) for federal government
- Played a vital role in providing implementation support of software applications during implementation phases
- Rendered functional and integrated testing support and go-live support to clients during implementation
- Displayed core knowledge to perform analysis of client workflow and processes and determined appropriate recommendation to optimize usage of software
0-5 years of experience
- Conducted onsite business process review sessions to gather and document requirements for the implementation.
- Led Execution of Programs testing while training and transferring functional and technical knowledge to the client team.
- Drove configuration of interfaces with vendor applications and ensured the success of user acceptance and production system testing.
- Supported data migration, unit and integration testing, Go-Live planning and Go-Live from a technical perspective.
- Provided support during the Parallel Process and acted as the day-to-day point of contact for all project activities.
- Provided weekly status reports and managed action items and key targets going forward.
- Responsible for execution of implementation plan and delivery of project milestones and deliverables.
0-5 years of experience
- Worked with the project managers to ensure that project deliverables such as project tasks, activities, and issues, day- to -day execution of project plans, review & updates of the work plan are addressed and communicated to management & project teams
- Evaluated client’s workflows, documentation and procedures for implementation and customized training.
- Assisted in template customization according to the needs of each specialty.
- Provided training to physicians, nurses, and staff
0-5 years of experience
Installed electronic medical record systems at large hospital organizations
- Directed a team of ten client analysts in building, training and supporting a complex, multi-year software
- Focused on software for patient access users: primarily schedulers, registrars, and admission/discharge/transfer staff
- Worked closely with Epic and client counterparts to deliver an integrated system comprising 10+
- Demoed software and fielded questions from hospital subject matter experts, including directors and VPs
- Addressed questions and enhancement requests from customers regarding software functionality and optimization opportunities
- Worked on multiple projects simultaneously, including both customer-facing roles and internal leadership
0-5 years of experience
Responsible for the successful implementation of the various components of TotalSource’s solution using solid functional, technical and project management knowledge and skills.
- Liaison between new client and internal departments including: sales, payroll, benefits, 401(k), CTS, risk management and human resources.
- Performs on-site analysis of requirements for payroll, benefits, and 401(k), using a consultative approach to ensure appropriate human resource policies, procedures, and compliance are implemented.
- Conduct on-site new hire and benefit orientations and ensure all enrollments are processed correctly.
- Effectively establish, maintain, build and manage client relationships at all levels to ensure [company name] is successfully helping clients achieve their business strategies.
6-10 years of experience
Responsible for the implementation and deployment of professional services deliverables.
- Assume ultimate responsibility for customer satisfaction during the implementation process by thoroughly delivering installed and tested products.
- Work closely with management, providing regular updates on project status, issues and opportunities where appropriate.
- Maintain and enhance client relationships and customer satisfaction through professional demeanor and communications.
- Proactively identify and resolve project issues and facilitate the resolution process.
- Responsible for updating the project delivery documentation.
- Perform base installation, upgrades (as applicable by product), add-ons, and configuration of Aspect products.
0-5 years of experience
Consult directly with clients to implement Epic’s Electronic Medical Record software and manage the installation process
- Work directly with client teams on strategy, design, staffing, certification, software build, system testing, and support
- Responsible for problem solving and troubleshooting client issues on a daily basis as well as keeping track of issue resolution progress
- Present and demonstrate the software to client audiences up to 30 people
- Train customer analysts and internal employees in the Anatomic Pathology module
- Create and update documentation and tools for the implementation and training processes for Beaker (EpicLab) software
- Act as the knowledge area owner for the Anatomic Pathology module, directing process improvement initiatives and providing input and direction for future development
0-5 years of experience
Build interfaces in Orion Rhapsody to facilitate the on boarding of participants to private, regional and state HIEs.
- Configure Rhapsody Interface Engine to support data transformation for HL7 and XML formats that include ADT, SIU, PPR, ORM, ORU, VXU, and CCDs.
- Gather requirements and implement change requests to client data configuration within current solution by modifying functionality within Rhapsody interfaces and client portal configurations.
- Assist in UAT for change requests within DEV and TEST environments to ensure functionality is working as expected to meet client expectations.
- Document release notes on Woki for deployment team to execute step by step instructions to production environment.
0-5 years of experience
- Worked on a rotating schedule answering correspondence with customers via WebEx, phone or email
- Diagnosed software issues with customer in order to write detailed analysis for an engineer to create a fix or patch
- Worked on-call and live rotation for 24 hour support
- Researched Fulcrum and Siebel for same or similar cases
- Added cases to Fulcrum or Siebel for knowledge base
- Helped customers plan for new implementation of tailor able software
- Participated in taking large hospitals live on their new system
0-5 years of experience
- Demonstrate capability to integrate 3M 360 software to multiple clients despite their varying environments
- Ability to provide on-site training and support assistance during Admin Training and software Go-Live
- Execute various troubleshooting techniques through individual and group methods
- Knowledgeable in HL7 and SQL tools used to troubleshoot various interface/database issues
- Effectively lead team calls both internally and with the Client, usually to review open issues for resolution
- Regularly implemented multiple clients concurrently while placing an emphasis on customer satisfaction
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Implementation Consultant
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
