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Business Support Specialist Resume Samples
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0-5 years of experience
Coached twelve sales representatives which led to 150% increase in sales
- Created an automated process to reconcile accounts to expedite data collection
- Analyzed key performance indicators and quarterly business reports to present to clients
- Elected chairman of the company’s activities committee which planned and executed events for 500 employees
0-5 years of experience
- Performed networking related installations and evaluations, including website installs utilizing IIS and performance evaluations for clients’ personal networks; troubleshooted and managed Cloud environments via TSClient and other RD setups
- Assisted clients via phone and LiveChat systems with a variety of needs in Millennium and Meevo softwares including security, basic software troubleshooting, basic appointment book/register training, and database migrations
- Developed and applied Visual FoxPro scripts to assist clients in database maintenance and customization
- Assisted with Millennium Online Booking web application customization including SSL application, HTML code edits, and troubleshooted IIS and Windows-related issues
- Trained and shadowed new hires during first few weeks of direct customer assistance, while evaluating and recording performance
0-5 years of experience
Coordinate travel and accommodations for 1.3K customers attending onsite medical equipment and technology training programs annually. Handle reimbursement and expenses as well as extensive reporting requirements. Source and purchase supplies required for customer training. Respond to emergency situations, special needs and incident reporting. Collaborate with instructors, service team, 3rd-party vendors, cafeteria staff and security. Perform overall customer support.
- Gathered customer information, booked travel and hotels, ensuring accurate arrival and departure dates and any special circumstances were accommodated, coordinating with 3rd-party travel vendor.
- Arranged transportation to/from hotels and airport via shuttle, making sure groupings were accurate and timed for training.
- Handled payment details for accommodations and processed all necessary reimbursements to customers for out-of-pocket meal expenses, ensuring payment within 7-14 of submission.
- Greeted customers at start of training sessions, welcoming and answering any questions about arrangements for week.
- Processed Performance and Career Enhancement (PACE) certificates and continuing education credits upon completion of training programs, giving appropriate certifications to participants.
- Ensured compliance with State and Federal Sunshine Act guidelines by preparing report, including organizational capture and reporting of healthcare provider (HCP) expenses through the Aggregate Spend 360 system.
- Managed ordering of office supplies, lab supplies, and other training materials, ensuring product availability at lowest cost and enhancing successful training experience.
0-5 years of experience
- Provided CRM updates and entries.
- Processed fuel and gas purchase orders, quotes, invoices and credits.
- Coordinated fulfillment services for all commercial departments.
- Prepared shipping logistics and daily delivery schedules.
- Applied customer service practices and pricing policies daily.
- Served as liaison between clients, Credit department and Engineering department.
0-5 years of experience
Performs the administrative tasks necessary to support Sales, Operations and Corporate functions under the direct supervision of the Business Support Services Manager.
- Answer and route general line and sales phone calls to the appropriate contacts throughout the Division using Vista Point.
- Review, code and process misc. invoices in COR360 for the Division, work with Operations and Accounts Payable to ensure accuracy and timeliness in processing.
- Enter and maintain training records for each district within the Division. Responsible for monthly reconciliation, documentation and submission of the Division Working Fund report.
- Maintain and order office supplies as needed. Other duties and responsibilities as directed by management.
0-5 years of experience
- Administrator and coordinate customer Contracts for Ownership changes across all departments and local utilities and ensure systems are updated for data integrity purposes. Ensure all executed contracts are in place for billing purposes.
- Support and facilitate contract administration deal clearing functions and ensure compliance of SOX rules.
- Take ownership of documenting and maintaining all business support services stand operating procedures, ensuring compliance with SOX regulations, to include business process mapping when applicable.
- Maintain accurate data across CRM application in order to users execute business processes.
- Serve as a backup for the Business Analyst during times of heavy volume to ensure SLAs are maintained.
0-5 years of experience
Business Services Support Professional (BSSP)
- Troubleshooting issues related to various Comcast services, products, and billing
- Customer service and finding tailored solutions to meet a client’s individual needs
- Escalation through proper channels for unresolved issues related to service or billing
- Ability to work as part of a team to meet common goals
0-5 years of experience
- Assist with Document Control System Implementation and Training
- Understand Honda of America Document Control Requirements
- Understand Honda Record Retention Requirements
- Experienced with Document Control Systems-QSI and ISOQuest Generation 6
- Assisted with training new ISOQuest project team members and all levels of Honda Associates to use ISOQuest
- Create/Use Document Profiles, Adjust system controls to meet customer expectation
- Daily Upload of New Documents into system, including revising, edit and archiving documents
0-5 years of experience
- Monitor Contact Center Representative phone calls for Quality Assurance (compliance and client experience)
- Created monthly Quality Assurance Reports
- Headed the Quality Assurance program including oversight of the QA team, business partner calibrations and program documentation and training
0-5 years of experience
- Handling customers complaints and orders in a timely manner.
- Making decisions in a timely manner.
- Creating new orders and or fixing previous orders.
- Verifying information of the customers before shipment.
6-10 years of experience
- Entered data relating to client information, episodes, enrollments, diagnoses, clinic/program types
- Placed outbound phone call to patient who have not self-reported
- Received inbound patient INR test results
- Processed intake paperwork and reporting of patient self-testing data
0-5 years of experience
- Oversee the daily operation of a database which tracks financial and biographical information
- Ensure data integrity and data security
- Create database solutions for various data needs
- Develop and deliver data reports
- Conduct training for new system users
0-5 years of experience
- Support for VP of sales, merchant planner at the Home Depot and suppliers
- Coordinated the execution of program roll-outs.
- Managed assortments and planograms
- Responsible for completion of entering new product data information into IDM for SKU setup
- Ran and analyzed weekly reporting (POS, Forecast, Compliance)
- Key contact for Capital and MET projects for the auto appearance category
- Documented processes and procedures for team
- Assisted in the management of the day-to-day activities to support the business and provided
10+ years of experience
- Travel Coordinator
- Travel and Non-Travel reimbursements (T&E)
- Building Coordinator
- Reconcile monthly – University Pro-Card
- Communicate/interact with departments and vendors
- Reconcile PeopleSoft Accounts (38-Dept Id’s)
- CRR/Deposits
0-5 years of experience
- Answer Incoming Calls
- Provide Payoffs and Balance Inquires
- Assist with asset management
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Business Support Specialist
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
