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0-5 years of experience
Took on stretch assignment to develop safety and continuity practices for the business.
- Worked with external vendors and parent GE Capital for enterprise-wide planning.
- Facilitated the completion of Business Impact Analysis documentation with 18 departments.
- Directed training for a team of 40 employees on Emergency Response team on first aid / CPR, to ensure qualified first responders.
- Developed new evacuation standards that reduced building evacuation time by 30 seconds.
0-5 years of experience
Worked with all departments in [company name] to develop, refine and conduct readiness tests of the BCP/DR plan.
- Involved working with IBM, DR Vendor, maintaining department documentation, scheduling and conducting mock recovery tests.
- Site Manager Dallas Area Services (Mobil Oil) - 1995 to 1998.
- Directed and participated all operational support for voice and data networks, NT and Novell servers and desktops.
- Partnered with IBM to establish a custom call center and developed customer-focused procedures.
- Established an advanced helpdesk strategy.
- First call resolution jumped to over 75%.
- Improved internal client satisfaction from 2.1 to 6.8 on 7-point scale (97% customer satisfaction).
- Standardized and reduced server count from 80 to 45.
6-10 years of experience
Provide general oversight of all divisional technologies. These include mutual fund transaction system (TA2000) and all auxiliary systems. Managed team that performs critical settings for new fund offerings and other fund actions including mergers and liquidations. Lead divisional BC/DR efforts. Represent mutual fund division on enterprise technology initiatives. Work with integration management, strategic architecture, server, database, desktop and networking contacts to maintain divisional technology environment and budget.
- Modernized company web site improving eDelivery features, analytics and shareholder functionality.
- Reduced cost associated with physical hot-site recovery strategies by utilizing BYOD and virtualization. Served on local response team for large site under regular threat of hurricane.
- Improved controls related to business continuity and information security leading to high scores on internal and external audits.
- Developed off-cycle record keeping system deletion process resulting in significant cost savings.
- Represented company on industry wide cost basis system changes resulting from Emergency Economic Stabilization Act. Participated in industry wide discussions, organized divisional requirements and successfully implemented.
0-5 years of experience
Developed Nextel's first enterprise-wide Network Disaster Recovery and Business Continuity Program.
- Member of implementation team responsible for enterprise wide deployment of the Incident Command System (ICS).
- Facilitated, procured, and developed the Network Event Management System (NEMS/ICS) training module for the Network Disaster Recovery Team.
- Customized and integrated Engineering & Operations application business continuity and recovery plans into Strohl's tool - the Living Disaster Recovery Planning System (LDRPS)/BIA.
- Developed Business Impact Analysis' (BIAs) identifying critical systems, facilities, internal organizations and processes.
- Assisted Director in ensuring the Network Reliable and Interoperability Council (NRIC) VII Charter initiatives were completed, including mandatory outage reporting to the FCC.
0-5 years of experience
Managed four direct reports directly responsible for resource allocation of simulator assets and Naval training range scheduling. Coordinated logistics for five operational helicopter squadrons overseeing a $1.5 million annual simulator budget and $300 million in assets.
- Developed and implemented a comprehensive Continuity of Operations Plan for a highly complex military organization by consulting with all departments ensuring critical functions were maintained and a smooth transition for off-site operations during both short- and long-term business disruptions.
- Conducted a robust continuity exercise comprised of a table-top exercise testing overarching contingency plans, a full-scale exercise testing actual implementation procedures achieving over 65% capacity, and facilitated an after action review to refine plans and increase capacity to successfully meet future contingencies.
- Forecasted, scheduled, and assigned all strategic east coast, carrier-based, Navy helicopter squadron resources including 35 aircraft and over 1000 personnel, ensuring compliance with national contingency requirements. Identified resource availability shortfalls and found solutions, achieving a 100% operational commitment rate supporting a fast-evolving, highly complex military operating environment.
- Managed the Training and Readiness Program for over 2000 personnel, ensuring the successful on-time transition to a new system while maintaining 100% deployment readiness levels. Communicated changes to all stakeholders, and trained end users on intricacies of the new Training and Readiness tracking program.
- Led a cross-functional team to collect, compile, track, and analyze monthly Current Readiness analytical data for five operational squadrons. Addressed all deficits, trends, their associated impacts, and worked with squadrons to resolve all conflicts and issues.
0-5 years of experience
Managed the preparation, planning, and post-mortem activities for all Business Continuity testing. This included managing up to 30 team leaders and their support resources, outside vendors and 120 testers.
- Led project teams with requirements analysis, budgeting, test script creation and system documentation on all Business Continuity related projects.
- Managed the development and maintenance of Incident Management, Recovery Support, Business Unit, Corporate Technology, and Operations Business Continuity Recovery plans. This encompassed over 80 Recovery plans.
- Served as a primary member of the firm's Incident Management and Disaster Declaration Team. Responsibilities included bi-monthly updating of executive management on all Business Continuity activity, and the implementation of preparedness activities as directed by executive management.
- Provided Business Continuity Planning and testing support to all Legg Mason Affiliates.
- Created and maintained a Command Control Center reporting structure for Incident Response.
0-5 years of experience
Managed Business Continuity and Crisis Management programs for the Bank including policies, plan development and testing.
- Coordinated pandemic planning for the Bank and Federal Reserve System tabletop exercises.
- Implemented an automated notification system in N.Y. as part of a System wide initiative.
- Led the Bank's response to the December 2005 NYC Transit Strike.
- Developed a remote access policy and compliance process for critical business functions.
- Participated in operational risk assessments of business functions.
- Conducted educational forums for business continuity liaisons.
- Presented an overview of the Bank's program to European Central Bank representatives.
0-5 years of experience
Initiated and directed the Y2K effort to remediate all mission critical and other application code programs.
- Developed DR Plan utilizing SunGard's "ComPass" software.
- Responsible for all other DR projects coordinated by the Business Continuity Group.
- Developed and conducted training programs for Disaster Recovery Project rollout.
0-5 years of experience
Designed a Recovery Plan for a datacenter with over 500 servers
- Wrote a Continuity Plan to ensure 24/7 availability of critical patient records.
- Helped design, monitor and manage the archival strategy for 45TB of data.
- Assessed the DR/BC needs for enterprise level applications in an 11,000 node network.
0-5 years of experience
- Led business continuity program for US$7B financial institution.
- Served as project management change agent. Developed and implemented corporate project management methodology based on industry standards and best practices. Led program management office (PMO) responsible all corporate projects.
- Managed multiple concurrent and diverse projects with total value in excess of $3M for one of the largest US credit unions.
- Successfully delivered high profile project impacting 230,000 members and resulting in $500,000 per month additional revenue and improved member service. Managed internal project team and vendor relationship.
0-5 years of experience
Designed, drafted, and implemented all aspects of the Business Continuity Program for the 2RCC-WH in alignment with Army and DoD Regulations, Directives, and Instructions
- Conducted risk evaluation and business impact analyses to establish resilience strategies, recovery objectives, business continuity methodologies, and operational risk management frameworks
- Developed continuity plans for IT services and data based upon recovery time and point objectives for mission critical components, systems, functions, and services
- Coordinated with internal departments and municipal and Army external agencies to establish policies and agreements for coordinating continuity activities at alternate facilities, emergency relocation sites, and emergency operations centers
- Published organizational IT Contingency Plans, Business Continuity Plans, Program Policies, and a comprehensive testing and exercising program
- Provided training, documented findings, and conducted after action briefings for tests and exercises
- Provided a total system perspective demonstrating a technical understanding of relationships, dependencies, and requirements of hardware and software components, systems, and services
0-5 years of experience
Directed the overall business continuity program by providing expertise and support necessary for the continuous processing of critical and non-critical business functions based on predefined timeframes in the event of potential or imminent events that could impact normal operations.
- Responded to new rules implemented by the New York Stock Exchange (NYSE) and National Association of Securities Dealers (NASD) by developing a regulatory specific business continuity plan.
- Acted as a consultant for developing and testing of detailed recovery plans for over 300 business units and assisted Management with analysis to identify and prioritize business functions and resources.
- Supported emergency management efforts in response to potential Mass Transit Strike in NY, Regional Blackout in Northeast, and Hurricane Isabel on the East Coast, and California Wildfires in San Diego.
- Created and implemented a Corporate Business Continuity Master Plan, an Executive Emergency Management Guide, and a Business Continuity Website and organized the formation of an Executive Crisis Management Team, Corporate Recovery Team, and BCP Steering Committee.
- Researched, purchased, and distributed personal safety kits to approximately 3,000 employees and created a tri-fold pamphlet with safety guidelines to provide employees with emergency instructions.
- Collaborated on recovery efforts for customer service, trading, marketing, finance, and mutual funds processes impacted by the September 2001 outages in New York, supporting approximately 300 employees displaced from four different locations.
0-5 years of experience
Managed staff of database designers, created Training Management applications in Lotus Notes Domino Designer.
- Designed WBT's and CBT's using ToolBook as well as Instructor Led training on use of computer applications
- Established eLearning tools and blended current processes into web based procedures
- Administered Learning Management Systems, A-Train/e LMS and SkillPort
- Maintained Service Center website, produced CBT/WBT training modules using ToolBook
- Developed project charters, risk assessments, milestones, scope, training and communications plan documents
- Worked with HR to develop and implement Pay-for-Performance compensation plan involving defining roles and responsibilities, calibrating pay rates, and writing new job descriptions.
- Created corporate wide Business Continuity Plan for all service centers, reporting to the CIO, working directly with Vice Presidents from each line of business.
0-5 years of experience
Regional responsibility for a global BCMP, ensuring over 55 offices, across 4 countries fulfilled their business resumption, policy and regulatory requirements. Actively lead a small team and participated in the full life cycle of business continuity for the following business areas: trading & hedging; advisory & capital raising; finance & investing; leasing & research. Planned, delivered and reported on enterprise wide testing and resiliency status. Facilitated tabletop exercises. Incident management (24 hours on-call), utilizing crisis messaging tools. Managed department budget.
- Championed and participated in the reengineering of an enterprise wide BCMP, building business confidence and assurances in their resumption capability through BIAs, risk identification, tabletop exercises and testing.
- Provided response management through business incidents including: acts of nature, pandemic, executive protection, political unrest and IT interruptions, often requiring the activation of resilience strategies.
- Produced BIAs via business consultancy, which were approved and published using online tools to guide resumption decisions, for example critical task diversification or the transfer of critical processes to an alternate work location.
- Assisted in the evaluation, testing and enterprise deployment of an automated crisis messaging tool, Whispir, which was promoted through a staff training and awareness campaign improving staff safety.
- Achieved a significant reduction in business continuity documentation by implementing a critical process focused program, replacing booklet style plans with a two page handout, improving plan quality and effectiveness.
- Passed several stringent audit and regulatory examinations by maintaining BC documentation online in SharePoint.
- Consulted with the businesses, IT and 3rd party suppliers to ensure testing programs provide the required assurances for business continuity in line with internal policy and regulatory requirements.
0-5 years of experience
Prepared for and responded to disasters using principles outlined in the NRF and supported disaster deployments using principles laid out in the ICS structure. Lead the Critical Infrastructure Subcommittee within the BC program to define and develop the criteria for critical infrastructure, mission critical processes, and business critical processes within the company. The subcommittee was a cross-functional team that included all the major business units within Sprint.
- Wrote a Training Manual for new Business Continuity Managers. This manual provided an overview of the program along with job specific duties/responsibilities for new Managers.
- Provided 24x7 On-Call rotation to support disasters that affected Sprint. This included working with regional teams to handle regional incidents and working with Enterprise teams to handle disasters that affected multiple business units on a large scale.
- Formed a Customer Response Team to look at how Sprint would respond to customers who are impacted by disasters. This team developed a plan to determine when special action was necessary to respond to customer needs during disasters and how those actions would take place.
- Supported the Customer Management and Sales & Distribution Incident Management Teams in performing BIAs and LRAs in order to build Business Continuity Plans. Provided guidance on corporate business continuity strategies so that business unit plans would follow the corporate guidelines.
- Held overall responsibility for BC/DR planning in the Customer Management Organization.
- Performed LRAs and BIAs for the Sprint Call Centers to determine the greatest risks are and potential impacts to the company. Worked with various Sprint business units and call centers to put together BC Plans. This included identifying key functions within the business units and helping them understand how to handle business disruptions.
- Coordinated efforts within Customer Management during hurricanes in 2004 and 2005. Groups involved included call centers, program offices within Customer Management, Collections, Service & Repair, and National Field Care.
- Provided system support for Wireless Manager, eCare, nView, FDT, and CSM. This included working with the call centers and the Production Support team in IT to identify and escalate all system defects and drive them to resolution. Launched a new customer service system at various call centers and identified and escalated issues to get them resolved and functioning properly.
6-10 years of experience
Selected to create and execute on the Chairman's initiative for global recovery. Spearheaded global strategies for Business Continuity from design to implementation. Generated extensive internal communication programs spanning 82 offices, reaching 9500+ employees in the Americas region, and managed over 80 coordinators and business leaders within the company. In charge of procuring, negotiating, pricing and executing contracts for Business Continuity vendors.
- Creating all marketing strategies including: conducting customer awareness campaigns, creating value, influencing behavior, providing data analysis results and generating reports for the chairman of the board. Evaluated and identified program effectiveness through customer surveys and postmortems with business managers where best practices and lessons learned were noted.
- Responsible for seamless execution of the Business Continuity Program including building recovery sites, testing every department's contingency plans, conducting forums & training to ensure program knowledge and retention.
- Partnered with R&D to develop a platform for Business Continuity providing a user interface for coordinators and managers to view their progress and use as an active repository for the global BC plans.
- Gained in site of Bloomberg's BC program against the industry through: benchmarking, participating in peer group analysis, attending conferences and coordinating program assessments conducted by a third party vendor.
- Managed the budget for Business Continuity and analyzed results for our ROI. Faced and resolved challenges by using creative ideas around inventory management, able to work with minimal budget and exhaust all resources before using discretionary funds.
0-5 years of experience
- Created the Business Continuity organization. Developed strategy, roadmap, & schedule to support organization.
- Instituted a bi-weekly Steering Committee meeting with C-Suite Members to report status, discuss strategy, and tactics to implement with various projects within the Business Continuity program.
- Managed all Disaster Recovery activities. Led a cross functional team of over a dozen different groups in annual DR Exercises demonstrated the ability to recover over two dozen systems and applications.
- Negotiated & managed vendor relationships and contracts over 1M dollars for services with various Disaster Recovery vendors.
0-5 years of experience
- Responsible for Disaster Recovery & Business Continuity efforts.
- Created a Systems Gap Analysis Plan, identified Disaster Recovery/Business Continuity Gaps and created a Business Impact Analysis report to senior management on organizations 25 systems - documented the value/impact to the business when major systems go down.
- Using Fault Tolerance philosophies; identified as is conditions of current load balance/fail-overs capabilities, and reported what is needed to perform disaster recovery/business continuity effectively on the top 10 systems (that impact the business most).
- Updated annual Business Continuity Plans to more of a 'follow-the-sun model' to eliminate impact to the organizations business internationally. Worked with international vendors to update various Business Continuity Plans.
- Managed global QA efforts (30+ geographical locations of the world) to assist in project 'Pilots', quality process initiatives, and testing of company products.
- Responsible for Quality Management and Departmental Performance statistics.
6-10 years of experience
- Responsible for financial management of recovery development budgets, controls, and governance of recovery program progress meeting a 90% state of readiness objective.
- Introduced emergency response procedures and IT continuity and security standards and policies to the Company.
- Designed and distributed emergency procedures to reflect life safety concerns, emergency notification protocols, and changes in staff size, location, organization, and home office facilities.
- Monitored business continuity plans in collaboration with business unit management, identified and reported on process and resource requirements supporting enterprise business continuity initiatives.
- Reduced total FTE allotment for recover plan updates by 93.95% through centralization of recovery planning across organization and departments.
- Administered vital records and information required for business and recovery; ensure proper certifications and data retention schedules were implemented within centralized records database.
- Managed Incident Command Center and interfaces between Corporate Executive Management, Technology and Logistical teams, and employees.
- Implemented ITIL standards, IT Governance, and Incident Command Structure within organization to better align all aspects of recovery across functions and technology.
- Developed local incident plans in conjunction with local and state emergency services and first responders.
0-5 years of experience
Manage the Business Continuity (BC) Program, focusing on business recovery strategies, policies and standards. Provide training and awareness to the Business Units (BUs) on all facets of the BC planning lifecycle. Provide effective tools, methodology and framework to enable ownership of the BC plans by all business areas. Measure and review BC plans for policy and standard compliance. Ensure that all BUs are prepared to recover from any business interruption event. Primary responsibilities included:
- Institution and completion of the first ever "Functional Exercise" beyond the normal "Tabletop Exercise" for our Single Point of Failure (SPOF) Customer Service Center
- Management and implementation of strategic and tactical BC strategies to ensure the organization is informed and prepared to continue business following any business interruption event
- Advising senior management and project teams on appropriate BC options based on risk assessments to promote the commitment of resources to address critical business risks
- Development and implementation BC standards, policies and procedures and monitor adherence
- Participation on project teams to establish critical business processes through Business Impact Analysis (BIAs)
- Audit BU BC plans for completeness and issue pre and post exercise reports to senior leadership and drill participants
0-5 years of experience
Responsible for development, implementation and governance of the enterprise business continuity management (BCM) program and team in accordance with industry best practices and standards. Cisco is an $80 Billion global organization, has an established presence in over 120 countries, and employees over 70,000.
- Implemented an enterprise BCM framework and planning methodology.
- Developed an enterprise BCM program vision, strategy and plan for execution.
- Centralized and standardized enterprise planning efforts to better understand contingency risks.
- Developed and implemented an enterprise metrics reporting program to track program adherence and identify gaps.
- Developed BCM training program and training materials/deliverables targeting different audiences.
- Created a Business Resiliency Communications team with a focus on end to end and cross-functional communications process to ensure a faster response and recovery of operations during an incident.
- Champion of business continuity planning tools (BIA, Recovery Strategies and Plan templates) and software solution to promote effective resiliency management and response practices. Vendor analysis and selection of BCM planning software tool.
- Optimizing program resiliency through end-to-end education and awareness of business continuity, incident management, IT disaster recovery and risk management best practices.
0-5 years of experience
- Coordinated the recovery activities for all mission critical Roche computer systems and applications
- Reported all testing activities and results to IT executive vice president via management summaries
- Created, updated, and maintained all business recovery plans
0-5 years of experience
Cost benefit analysis of alternative power for field stores
- Coordinated and oversaw job-related activities and assignments
- Developed emergency operations strategy and tactics for Enterprise program leveraging SharePoint
- Risk Management for strategic business units
0-5 years of experience
Develop, maintain or implement business continuity and disaster recovery strategies
- Plan, conduct, and debrief regular mock-disaster exercises to test the adequacy of existing plans and strategies, updating procedures and plans regular
- Act as a coordinator for continuity efforts after a disruption event
- Develop disaster recovery plans for physical locations with critical assets such as data centers
- Test documented disaster recovery strategies and plans
- Analyze impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource information
0-5 years of experience
Provide DR/BC architecture of both High Availability and traditional tape recovery of iSeries and Windows servers. iSeries data replicated using VISIONS.
- Managed Disaster Recovery exercises with Windows, iSeries and Network Teams
- Project Managed Infrastructure Power Down
- Project Managed Remote Data Center relocation of Windows and iSeries Servers
- Develop Change Management Policy and provide Change Management Administration
- Managed BIA refresh to update critical functions and RTO/RPO
- Implemented Emergency Notification System (MIR3)
0-5 years of experience
Responsible for managing the area, resources, time assigned to projects, control of the expenses and projects general controls.
- Development of BCP and DRP proposals, including all of the phases of each methodology
- Development of Workshop, Assessment, Audit and Methodology Class proposals
- Performed the audit for the Business Continuity Plan, based on SOX controls.
0-5 years of experience
Design, implement of Business Continuity and Disaster Recovery Program from conception
- Extensive depth of business knowledge including, gap analysis and contingency planning
- Assists business units in determining needs and level of computer support required for disaster recovery
- Design crisis scenario and facilitate regular simulations of disaster situations for recovery and plan validation
- Direct and facilitate pandemic planning for Retail and Distribution
- Design contingency plans for severe weather, catastrophic and fire for retail and distribution
0-5 years of experience
Responsible for the creation, maintenance and testing of IT infrastructure business continuity plans (BCP) for a global data center. Also responsible for the development of global business continuity processes and workflows and the development and facilitation of BCP process training courses. Served as a business continuity subject matter expert.
- Maintained 100% "green" status on all business continuity plans and tests for which I was responsible.
- Ensured global personnel worked per newly established processes and policies through the development and facilitation of BCP process training courses.
- Team lead for a cross-functional, multi-vendor team tasked with the development of a global data center restart process. That process was used successfully later that year.
- Designed and lead global business continuity tests that included approximately 100 people from four different companies located in six different countries.
- Developed global business continuity status “smart” dashboard that included approximately 80 sites worldwide and tracked several hundred business continuity plans and tests.
- Conceived and developed a unique “storyboard” methodology for business continuity test planning and facilitation.
- Extensive experience working within a highly matrixed, cross-functional, multi-vendor and global team.
0-5 years of experience
Responsible for developing and maintaining a business continuity program for Wall Street Systems.
- Prepare and monitor annual capital, operating and compensation budgets for the business continuity function.
- Ensure the existence of continuity plans for all critical business units (including IT) and provides direction for the corporate business continuity program, ensuring each business unit has current and tested continuity plans.
- Plan and manage business continuity projects to ensure that objectives, schedules and budgets are met.
- Negotiate service agreements with outside organizations providing business continuity services.
- Work closely with internal and external auditors when conducting audits and examinations of the business continuity program.
- Ensure an ongoing business continuity-training program for management and associates ensuring that the plans are understood.
0-5 years of experience
Process Improvement and Capacity management for ACH REG E Claims Team
- Perform risk and operations change management for 6 ACH sites nationwide
- Six Sigma and Lean Processing implementation for various projects
- Provide business support to 6 ACH call centers and service support teams
- Compose and revise ACH Contingency and Pandemic plans including nationwide testing
- 2008 2nd Quarter World Class Customer Experience Award nominee
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