Technical Support Representative Resume Samples

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Technical Support Representatives help customers with technical problems related to a product or service. Example resumes in this field highlight duties such as ensuring a high level of customer service; investigating and correcting technical issues and complaints relating to quality; supervising workers engaged in support processes; and formulating, documenting, and maintaining quality control standards and on-going quality control objectives. College majors that will help a candidate secure this position, as shown by sample resumes in the field, include agricultural business technology and computer support.

For more information on what it takes to be a Technical Support Representative, check out our complete Technical Support Representative Job Description .

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1

Technical Support Representative

Troubleshot advanced phones from VZW, Blackberry, Android, Palm, and Windows Mobile operating systems.

  • Researched prospective personal and business customers' basic phone and advanced data needs.
  • Qualified and sold new customers a wide variety of products and data services, such as Mobile Broadband.
  • Reconciled cash register and receipts averaging over $500 per day.
  • Aided the store tech staff in selling data features and cellular accessories totaling over $28,000 per month.
Candidate Info
5
years in
workforce
2
years
at this job
C
Business Administration
2

Technical Support Representative

Analyzed the end user's issues with high speed internet connection for troubleshooting

  • Diagnosed and resolved technical hardware and software issues involving internet connectivity, email
  • Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps
  • Handled trouble tickets with support interventions for urgent issues
  • Identified and escalated priority issues per client specifications
  • Performed PC Tune-Up's, Antivirus and Hard drive backup package installation
Candidate Info
8
months in
workforce
5
months
at this job
MS
Telecommunications Engineering Technology
Electronics And Communication Engineering
3

Technical Support Representative

Provided technical support to customers with various computer, printer and router related issues

  • Entered and updated trouble tickets for customers with technical issues
  • Assisted upper management in creating new policy and procedures
  • Provided suggestions regarding increasing technical support productivity
  • Mentored and trained new representatives
Candidate Info
14
years in
workforce
1
year
at this job
AS
Computer Information Systems
BA
Business Administration Project Management Specialization
4

Technical Support Representative

Successfully completed over 2000 cases since December 2013

  • Top 10 ranked agent over six times
  • Promoted to top support tier group within six months
  • Responsible for proving technical support to McGraw Hill end users
  • Appropriately communicate with instructors and students to resolve their inquiries on first call
  • Assist resolution team with answering questions for new agents
  • Perform other related duties and assignments as required and as assigned by supervisor
Candidate Info
3
years in
workforce
2
years
at this job
5

Technical Support Representative / LPS Powercell

Technical Support representative for a mortgage software application dedicated to Bankruptcy, foreclosure, and REO.

  • Implemented streamlined resolution process which proactively addressed customer issues.
  • Audited FC bids for servicer clients ensuring accuracy while reducing client risk.
  • GSE FNMA/FHLMC Sales Reporting, post-sale auditor, 3rd party sale and acquired REO.
Candidate Info
22
years in
workforce
4
years
at this job
BA
Communications-radio / Tv / Film
6

Technical Support Representative

Developed and implemented policies for the resolution of service related inquiries.

  • Ensured timely and accurate information was provided to customers in a professional manner. Responded to inquiries through phone, mail and email contact with customers.
  • Promoted and sold the company's products and services.
  • Provided operational management and support at call center locations to ensure efficient and timely resolution of technical support issues.
Candidate Info
7
years in
workforce
2
years
at this job
7

Business Technical Support Representative

Created new accounts, reset passwords, and configured access for users.

  • Developed end-user self-service tools and documentation.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs.
  • Maintained records, logs, and the lifecycle of work requests; identified opportunities to upsell product/services.
  • Researched, documented, and escalated cases to higher levels of support according to procedures.
  • Investigated and resolved customer concerns and reported unresolved issues to management.
Candidate Info
3
years in
workforce
1
year
at this job
AS
Criminal Justice
8

Technical Support Representative IV

Primary duties included the installation, configuration, deployment, troubleshooting, analyzing, maintaining and monitoring client computing communications hardware and peripherals in Windows Domain environment.

  • Imaged and re-imaged PCs and laptops as needed using Symantec Ghost on Windows 7 operating systems.
  • Supported users with Microsoft Office Suites 2007 and Adobe Professional.
  • Supported a network of 200+ PCs and laptops, 200+ Cisco IP phones, administered network/packet monitoring tools (Solar Winds) and troubleshooted LAN circuits at assigned sites.
  • Provide technical support via onsite visit, telephone, email and/or remote access to identify and resolve issues with Windows 7 OS, Cisco IP phones, wireless network printers, networking and telecommunications equipment and Hi-speed scanners.
  • Manage Active Directory of users and set up e-mail in Microsoft Exchange.
  • Installed, configured and troubleshooted Cisco IP phones using Call Manager and UNITY
Candidate Info
11
years in
workforce
6
months
at this job
BS
Business Administration
9

IT Technical Support Representative / Executive & Field Sales Support

Support in multiple facilities migrating from Windows NT to Windows XP

  • Support & Delivery of IT based solutions to Cummins top executives.
  • Provided after hours support for client.
  • Assisted in Project Management for Global PC replacement
  • Delivered IT solutions to both onsite and remote clients located across the US and Canada.
  • Facilitate IT process improvement through creation of technical Knowledge articles and training.
  • Performed Support Level from Tier 1-3.
  • Displayed ability to work with and towards resolution with both blue & white collar employees.
Candidate Info
5
years in
workforce
5
years
at this job
10

Technical Support Representative

  • Monitored and maintained the consumable supplies of all the networked printers throughout the Genetech campus
  • Ordered printer supplies assuring consistency with our supply inventory
  • Trained and supervised other members of printer support team
  • Maintained daily reports of work log to supervisor
Candidate Info
17
years in
workforce
10
years
at this job
HS
Pharmacy Technician Registration License Number

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