Professional Services Manager Resume Samples - Page 2

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Professional Services Managers focus on helping businesses provide high-quality services to their clients and partners. Responsibilities included on example resumes of Professional Services Managers include executing audience-focused campaigns, and strategizing with clients on how to build custom audiences to meet business demands. Some employers like to see several years of administrative experience, coupled with at least a bachelor's degree in the field of business, on candidate's resumes. Others prefer candidates who hold degrees that are more industry-specific.

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11

Regional Professional Services Manager

Managed the newly created Professional Services team, including establishing processes to form a cohesive team. Oversaw staffing and training programs, including peer review and mentoring.

  • Managed the professional services portfolio and associated service resources for the Central Region.
  • Designed, developed, and launched new support and professional services offerings
  • Developed and managed a three year strategic business development plan and roadmap in order to maintain aggressive growth
  • Created and delivered presentations to sales, strategic customers, partners, and senior executives
Candidate Info
4
years in
workforce
4
years
at this job
AA
Computer Science
Planning
Medical Supplier
12

Professional Services Manager

Directed a diverse team of professionals to deliver a full suite of services, including acceleration of client web sites from development to hosting, and optimizing performance in the live environment

  • Worked with company technology and other partners to migrate, stage, test, tune, deploy, monitor and scale the clients' critical eBusiness systems
  • Increased overall client satisfaction by developing and implementing effective sales and marketing strategies for regional and national installed base accounts
  • Developed and implemented account and client support plans to achieve all revenue goals and objectives
Candidate Info
9
years in
workforce
2
years
at this job
BS
Education
13

Professional Services Manager

Created and managed department of professional services at [company name] to enhance sales and improve customer retention in the K12 education market.

  • Created complete courses on key products.
  • Designed and built mobile classroom environment for course presentation.
  • Delivered courses before live audiences.
Candidate Info
1
year in
workforce
1
year
at this job
Drama
14

Professional Services Manager

Managed the full lifecycle of software consulting services including business development, requirements, delivery and customer relations. Responsibilities included:

  • Successfully led teams through requirements gathering, project implementations for large retail, healthcare, consumer goods and financial services customers.
  • Effectively staffed and supervised40+ employees across 15 engagements providing an annual revenue of $5+ million.
  • Excelled at maintaining relationships with executive level stakeholders while resolving issues including product defects, product optimization and implementation impediments.
  • Advantageously negotiated 100+ contracts with customers and vendors including rates, terms and conditions.
Candidate Info
15
years in
workforce
2
years
at this job
BS
Finance And Information Systems
15

Regional Professional Services Manager

  • Managed the newly created Professional Services team, including establishing processes to form a cohesive team. Oversaw staffing and training programs, including peer review and mentoring.
  • Managed the professional services portfolio and associated service resources for the Central Region.
  • Designed, developed, and launched new support and professional services offerings
  • Developed and managed a three year strategic business development plan and roadmap in order to maintain aggressive growth
  • Created and delivered presentations to sales, strategic customers, partners, and senior executives
Candidate Info
4
years in
workforce
4
years
at this job
AA
Computer Science
Law
16

Northeast Region Professional Services Manager

Promoted to position managing delivery of Project Management and Training with staff of 22 Project Coordinators, Project Managers and Trainers.

  • Developed and managed implementation process for northeast region in national beta rollout of new flagship product and served as chief liaison between engineering, implementation, sales and senior management.
  • Achieved increased trainer productivity that surpassed required billable hours per trainer per week. Produced weekly status report to senior management and created efficient process of tracking productivity for trainers nationwide.
  • Appointed Project Manager, key point of contact for senior management of acquiring organization, during transition from independent software organization to division of WebMD.
  • Managed staff of 5 trainers. Successfully integrated trainer's support skills into effective implementation specialists resulting in increased client confidence. Led customer Train-the-Trainer sessions and coached trainers for effective presentation skills
  • Developed standardized data gathering and reporting metrics at national level for Professional Services training and Project Management teams.
  • Achieved an increase of operational efficiencies by 25% through the improvement of process documentation and improvement.
Candidate Info
18
years in
workforce
4
years
at this job
BS
Management Information Systems
17

Sr. Sales Engineer - Professional Services Manager

Software company focusing on social media and web site archiving for litigation and compliance.

  • Managing liaison with C-Level executives, account managers, engineering, and sales teams for feature development, QA testing and project implementation.
  • Supported sales professionals throughout the lifecycle of a sale including product demonstrations, sales calls, requirements gathering and closing. Grew sales 100% in 2011 and 200% in 2013.
  • Directed professional services and projects from inception to final testing between the client, sales and engineering teams to ensure customer success.
  • Delivered product specifications for new product feature development.
  • Closely participated in completion of RFP/RFQ's for fortune 500 companies and government entities.
  • Worked closely with account managers to mitigate support issues and provide an exceptional client experience.
  • Collaborated with engineering teams' SDLC to ensure timely releases of products and bug fixes.
Candidate Info
17
years in
workforce
6
years
at this job
Computer Information Systems
18

Small Business Professional Services Manager

Managed consulting engagements, marketing research, and Internet services strategy for small-to-midsize client firms

  • Educated, advised, and led delivery of Business Intelligence data-mart; turned around revenues steady +10% YOY
  • Led infrastructure development and client online campaign execution to highest-ever company client satisfaction
  • Delivered management analysis and internet infrastructure advisories to increase sales with client customer base
Candidate Info
17
years in
workforce
3
years
at this job
BS
Computer Science
MBA
Marketing, International Business
19

Professional Services Manager

Software developer, manufacturer and marketer of frontline labor management systems that improve workforce productivity and the utilization of labor resources by planning, tracking and analyzing time and activities information about employees.

  • Managed and provided direction for a staff of project managers and application consultants
  • Responsible for client relationships
  • Presented and sold enterprise services to prospective and existing clients
Candidate Info
6
years in
workforce
4
years
at this job
BS
Accounting
MBA
Healthcare
20

Professional Services Manager

  • Developed statement of work, RFI, RFP, RFQ responses, project plan for multi-faceted projects including data, applications, equipment, and networking design.
  • Implemented change management, negotiated daily engineering rates based on availability and client status.
  • Developed standards and processes to produce a more efficient working environment with an engineering bonus program to produce and increase revenue stream.
  • Managed project initiation, contract negotiations, planning, resource allocation and management, crisis management, and contributed to budget/P&L management.
  • Managed a team of Engineers throughout the Southeast.
Candidate Info
6
years in
workforce
2
years
at this job
AAS
Electronic Engineering
BS
Management

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