Professional Services Manager Resume Samples

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Professional Services Managers focus on helping businesses provide high-quality services to their clients and partners. Responsibilities included on example resumes of Professional Services Managers include executing audience-focused campaigns, and strategizing with clients on how to build custom audiences to meet business demands. Some employers like to see several years of administrative experience, coupled with at least a bachelor's degree in the field of business, on candidate's resumes. Others prefer candidates who hold degrees that are more industry-specific.

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1

Professional Services Manager

Established a Customer Satisfaction program to ensure all customers received outstanding service.

  • Implemented scheduling and delivery of customer services in both the SMB (Small to Medium) and Enterprise Business.
  • Interviewed and hired professional service engineers using the Top Grading Method of Hiring.
  • Ensured engineers were trained properly and appropriately equipped to perform assigned duties.
  • Terminated professional service engineers as needed.
  • Performed quarterly and annual appraisals on all engineers.
  • Established an inventory control system to monitor and maintain all equipment received, delivered and installed to eliminate loss, waste and abuse.
  • Raised the utilization of the engineering staff (In 2003 the utilization average of eight (8) engineers was 62% per quarter, starting first quarter of 2004 the average of 32 engineers was 87% per quarter that was maintained for ten consecutive quarters).
Candidate Info
34
years in
workforce
4
years
at this job
2

Professional Services Manager

Customized software for key clients. Captured customer requirements, modeled solutions, and managed project milestones. Architected a TV quality video streaming system and produced webcasts.

  • Architected a highly efficient voting system for a 5,000 member association.
  • Created the Live Stream video streaming service, generating $1M in sales in the first year and $4M in the second year.
  • Won the 2008 MVP Consulting Award for video production delivery and innovation.
Candidate Info
7
years in
workforce
4
years
at this job
BA
Economics
BS
Statistics And Urban Planning
Software Engineering
3

Support and Professional Services Manager

Directed the activities of 14 support analysts covering 3 departments and 2 professional services departments

  • Implemented, trained and managed Dashboard Metrics
  • Promoted from support supervisor to support manager in less than 3 months
  • Promoted from support analyst to support supervisor for outstanding performance
Candidate Info
8
years in
workforce
8
years
at this job
BS
Financial Management
4

Professional Services Manager

  • Lead the design, development, vendor selection, production and distribution of the Professional Services(tm) outbound marketing communications projects.
  • Created and managed the Communication Test Group(tm)s first web-based education program.
  • Provided program management for the deployment of nine web-based training (WBT) products including all program financial objectives and post production reconciliation.
  • Developed requests for proposal and negotiated the terms of contracts with vendors saving over $50,000 in annual production and maintenance costs.
  • Supervised the day-to-day interactions regarding support, deployment of all WBT courses and future releases through an Application Service provider allowing for global releases product training synchronized with product introductions.
  • Presented biannual training presentations to the global sales force.
Candidate Info
5
years in
workforce
3
years
at this job
C
Professional Education
BA
Business Administration
Risk Management
5

Professional Services Manager

  • Lead the design, development, vendor selection, production and distribution of the Professional Services' outbound marketing communications projects.
  • Created and managed the Communication Test Group's first web-based education program.
  • Provided program management for the deployment of nine web -based training (WBT) products including all program financial objectives and post production reconciliation.
  • Developed requests for proposal and negotiated the terms of contracts with vendors saving over $50,000 in annual production and maintenance costs.
  • Supervised the day-to-day interactions regarding support, deployment of all WBT courses and future releases through an Application Service provider allowing for global releases product training synchronized with product introductions.
  • Presented biannual training presentations to the global sales force.
Candidate Info
5
years in
workforce
3
years
at this job
C
Professional Education Brand Management
BA
Business Administration
Risk Management
6

Mobile Sqa/ Professional Services Manager

Established a software release life cycle, project release schedule and tech support principles while overseeing the progress by working with in house and outsourced development/ projects leads, as well as partner companies' project managers.

  • Established a software release life cycle/ project release schedule and oversaw the progress by working with in house and outsourced development managers/ testing groups.
  • Created a cross mobile platform testing strategy as well as project documentation and oversaw the implementation for testing of Palm, Blackberry, WinMobile, Smartphone and Java based phone products.
  • Performed site usability studies and forecasting
  • Led, guided, trained and managed a team of in house and outsourced QA and customer support engineers.
Candidate Info
6
years in
workforce
1
year
at this job
BA
Business Administration / Marketing
7

Professional Services Manager

  • Managed and supported several key strategic and national accounts. Developed implementation plan for a national franchising homebuilder that brought in over 20 new accounts.
  • Developed new strategies and documentation for professional services team leading to shorter and more efficient implementation cycle ─ generating addition revenue of over $100k.
  • Coordinated software usability study team, resulting in 12 navigation and functionality enhancements to the application.
Candidate Info
13
years in
workforce
3
years
at this job
AS
Computerized Architectural Design
Msca Certification, A+, Network+, Mcp
8

Client Service Manager / Professional Services Manager

Interacted with C-level executives across multiple industries to determine organizational needs and responded to RFQs;

  • Drafted and delivered sales proposals to prospective decision makers;
  • Combined technology with business process' to formulate solutions which achieved business objectives;
  • Performed Automated Identification and Data Collection (AIDC) Systems implementation and training;
  • Directed solutions design, delivery, installations and training of mobile & wireless network;
  • Delivered solutions presentations for sales teams, product seminars and industry trade shows.
Candidate Info
22
years in
workforce
2
years
at this job
AA
Information Management
Business
9

Professional Services Manager

Oversaw and ensured performance of 34 direct reports including couriers, dispatchers and supplies department
staff. Combined responsibilities included staff hiring, scheduling and performance evaluations; coordination of specimen pickup from local airports; daily tracking and reporting; investigation and accountability for
missing/mishandled specimens; route planning and implementation; medical testing supplies and office supplies
purchases; approval of equipment purchases.

  • Within 1 year in position, successfully turned around department negatively affected by mismanagement for 8
  • Consistently met corporate operating metrics and budget goals (saving thousands of dollars per quarter) through reduction and elimination of overtime and contract courier costs as well as analyzing supplies and equipment costs; enabled through strategic balance between creative scheduling and price negotiations with
  • Spearheaded implementation of new tracking system utilizing GSP technology to track driver location and specimen counts; ultimately increased speed and efficiency of specimen pickups, testing and reporting as well as lowered overtime costs and reduced lost specimens.
  • Utilized communication skills to assist with sales and account management functions (reducing burden on sales representatives); circulated client base to address complaints and concerns as well as accompanied sales
  • Modified operations through implementation of vacation policy (restricting scheduled absences to no more
Candidate Info
38
years in
workforce
3
years
at this job
BS
Agribusiness Management
10

Professional Services Manager

Managed technical services team of 14 employees

  • Responsible for employee job assignments and evaluation of productivity
  • Monitored budget and revenue forecasts
  • Supported sales staff during initial presentations for technical support
  • Provided technical input for sales proposals, including required tasks, estimates of time for completion and costs (software and hardware)
  • Developed and conducted technology training programs for team members.
  • Responsible for project management of all network installations
Candidate Info
2
years in
workforce
2
years
at this job
BA
Communication Studies

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