It Support Analyst Resume Samples - Page 3

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IT Support Analysts support day-to-day usage and troubleshooting of workstations, including desktops, laptops, printers, and desktop phones. Their resumes highlight such skills as troubleshooting printer connectivity, re-imaging desktops and laptops, running and maintaining backups and system images, providing support to several company entities and high-level users, and swapping out desktop and laptop hardware. Sample resumes in the field show that the ideal candidate will have some college experience and at least one year of experience of Windows support and working with customers.

For more information on what it takes to be a It Support Analyst, check out our complete IT Support Analyst Job Description.

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21

IT Support Analyst

  • Provided first and second level operational support to multiple production and development system platforms from a centralized location to maintain Service Level Agreements
  • Organized and coordinated efforts of all support groups in software analysis, error detection and proper implementation of corrective procedures to restore system availability
  • Assisted in the testing of new software designed to improve user applications and evaluated success against expected results
  • Established integral relationships with other team members as well as all support personnel to ensure a professional working environment
  • Administered training to team members as well as new employees
Candidate Info
8
years in
workforce
6
years
at this job
22

IT Support Analyst

Provide support for a variety of network, software, and hardware issues for Kraft end users

  • Support MS Office 2010 and 2013 applications, as well as Citrix, Cisco, and Matrics/AS400
  • Dispatch incidents to third party support teams for problems with SAP, Networking, Infrastructure, and other Tier 2 supported issues
  • Implemented new policies currently being used by the Kraft Service Desk to distribute and track necessary information for Planned Power Outages and other expected occurrences at manufacturing sites
  • Handle security issues for users such as password resets and phishing or social engineering concerns
  • Follow ITIL procedure in regards to incident management and service requests for new user access
Candidate Info
8
years in
workforce
1
year
at this job
Sciences
23

IT Support Analyst

Implemented, Administered and Managed Windows Servers (2008, 2003, 2000, NT), Active Directory, Microsoft Exchange server, CISCO Router and Switches, Users and Shared Resources, DFS, VMs, applications, software updates, and ensure operational effectiveness and availability for IT systems at all times, including administration of security, backup, and disaster recovery

  • Monitored and supported Backups of critical data using BackupExec and Veritas software
  • Provided Desktop support both in hardware and software
  • Partnered with IT and external service providers to develop, implement, and maintain the infrastructure solutions necessary to support the current and future business requirements
  • Maintained an understanding of current technologies, trends, business strategies, and infrastructure capabilities
  • Operated and Co-Administered the following: Active Directory, Windows 2008, 2003 and 2000 based servers, Windows Update, Trend Anti-Virus, DHL, Fed-Ex servers
  • Provided Training to co-workers in MS Office Suite and PC Skills
  • Designed Barcode Labels for vendors/customers using Loftware, LabelView, Seagulls
  • Created Reports for Management using Microsoft Access VBA and/or Oracle SQL
Candidate Info
18
years in
workforce
7
years
at this job
BS
Electrical Engineering
24

IT Support Analyst

Provided IT Help Desk support to external customers and users

  • Received, documented and tracked all incoming customer/user calls for immediate remedy and closure
  • Utilized computer and database information(Remedy) to update incident status
  • Served as the single point of contact for incidents, including owning the call through closure
  • Investigated, examined, troubleshoot and solved hardware and software issues quickly
  • Unlocked and reset passwords for user accounts
  • Resolved issues for clients using designated remote access tool
  • Provided detail documentation of all steps involved in resolving customer issues
Candidate Info
23
years in
workforce
6
months
at this job
AAS
Electronics Technology
BS
Computer Science
25

IT Support Analyst

Supported Multiple Data Centers onsite, resolved LAN/WAN conflicts, performed Server upgrades and user computer account installs, moves and adds, printer adds and network permissions and resource connectivity.

  • Served as 3rd tier call center support, provided technical support for C-Level Management and Software engineers of [company name]'s Enterprise Software Research and Development Group, consisting of 5000+ Clients.
  • Provided technical Support for Access Database, Sybase SQL and Clarify Business Intelligence/CRM Customization Software Lab
  • Supported, setup and configuration DATA center cabling, HVAC, and Security.
  • Served as team lead, provided escalation path, support, training and development to junior team members.
Candidate Info
8
years in
workforce
6
years
at this job
C
Certificate
C
Certificate
AA
Communications
26

IT Support Analyst (level Ii)

IT Help Desk / IT Support Engineer / MICROS and NCR Support

  • Provided proactive and reactive technical support, network surveillance, troubleshooting, coordination, and restoration of service affecting network events/issues.
  • Communicated via phone, email, and chat with internal and/or external clients requiring assistance or information. Interpreted client's needs and utilized software solutions and personal knowledge and troubleshooting skills to identify resolutions.
  • Provided technical assistance (hardware/software/network) to field maintenance personnel, trouble tracking, coordination, notification, escalation, and documentation to resolve events/issues efficiently minimizing customer impact.
  • Maintained a technical working knowledge of products supported by the department.
  • Performed technical project management.
  • Maintained LAN and WAN infrastructure and services, including switches, firewalls, and routers for desktop and server support.
Candidate Info
18
years in
workforce
3
years
at this job
BS
Telecommunications Management
MBA
Master Of Business Administration / Technology Management
27

IT Support Analyst

  • Participated in building the new Global Support Center, including defining and implementing new processes, producing technical documentation for the knowledge base, providing training to co-workers, resolving clients' issues in a timely and efficient manner, and providing best in class service.
  • Expedited client issues, providing immediate solutions to a variety of technical issues ranging from the enterprise production environment to desktop challenges for an internal client base of 45,000 users.
  • Handled sensitive calls from traders, directors, and bank management as a part of a hand-picked team of specialists
  • Provided 24/7 support on a rotating basis, covering all internal client challenges worldwide, including trade floors in New York and London
  • Defined and documented the Incident Lifecycle Management process as a part of a team under directives from management
  • Produced technical documentation for the knowledge base as a part of the Knowledge Management team
Candidate Info
10
years in
workforce
5
years
at this job
BA
Business Administration
28

IT Support Analyst

Mastered Industry-standard software tools

  • Supported worldwide users in 24/7 operations
  • Ticketing, SAP, Windows Server 2008
  • Enhanced service desk through innovative solutions
  • Continually updated personal knowledge of computer operation systems, hardware and software
  • Developed unforgettable user experiences
  • Create CRM systems for customer records, requests and documentation
Candidate Info
7
years in
workforce
4
years
at this job
29

IT Support Analyst

Provide technical support for the area's largest school district and administrative offices

  • Installed, maintained, and monitored the operation of PCs/Laptops/Servers in support of the business following documented processes
  • Provide diagnostic and corrective installation for desk-top, laptop and network connectivity issues
  • Available for technical support to all end-users on site or remote campuses with satisfactory results
  • Worked with Senior IT staff on projects and troubleshooting issues
Candidate Info
6
years in
workforce
1
year
at this job
AAS
Information Systems Technology
BBA
Business Administration
30

IT Support Analyst

  • Monitored support queues and manage SLA compliance.
  • Provided hardware build support including installing, configuring, diagnosing, repairing and upgrading all corporate hardware and equipment.
  • Responsible for keeping all applicant, client verification and company proprietary information confidential.
  • Compiled reports including SLA targets, FTP jobs, and Active batch logs.
  • Worked closely with IT management to implement service delivery requirements and improvements.
  • Maintained and managed inventory levels for IT related supplies.
  • Trained and mentored IT Support Analysts.
Candidate Info
9
years in
workforce
1
year
at this job
BS
Network Communications Management

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