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Application Support Engineer Duties and Responsibilities
The role of Application Support Engineer is one of the more generalized positions in the IT world. A good Application Support Engineer needs to have at least a working knowledge of database management, different operating systems and different programming languages. We scoured several Application Support Engineer job postings in order to compile the following list of core responsibilities.
Identifying and Evaluate Technology Solutions The Application Support Engineer is a key member of the team responsible for using technology to improve business performance and strategy. This duty involves using one's complex problem solving skills to brainstorm software solutions, and then work together in a small group to craft a pitch to present the idea to the company's decision makers. Performing this duty well on a consistent basis can fast track an Application Support Engineer for promotion.
Problem Solve and Troubleshoot Although the Application Support Engineer is the first line of defense in finding the root cause of an application malfunction, sometimes they find an issue too severe for them to address. Their duty in this scenario is to escalate the issue to their Senior Engineer. The Senior Engineer then formulates a plan to address the issue and dictates said plan to their team of Application Support Engineers.
Onboard New Users This is where strong communication and interpersonal skills come in handy. The Application Support Engineer is part of the team responsible for ensuring new users of an application have a smooth onboarding process. These users could be internal users of the company one works for, or they can be clients of an agency.
Identify Potential Issues Part of what makes a good Application Support Engineer is the foresight to anticipate and address potential issues before they become issues. This takes good organizational skills and a keen attention to detail.
Work with Cross-Functional Teams Rarely is the role of Application Support Engineer a one-person show. They work with the support team on a daily basis to contribute to their employer's overall IT needs and strategy.
Application Support Engineer SkillsA successful Application Support Engineer is not your stereotypical anti-social tech person. In addition to possessing a wealth of technical knowledge, they must also have the interpersonal skills to help users of said application. Based on our research, we identified the following core skills one must possess to get a job as an Application Support Engineer.
- Working knowledge of SQL Databases & basic network configuration
- Working Knowledge of IT Hardware and Software
- Ability to learn and master employer-specific software
- Complex problem solving
- Written and verbal communication skills
- Ability to diagnose & address application issues
Application Support Engineer Educational RequirementsIn order to get a job as an Application Support Engineer, one must first earn a Bachelor's degree in Computer Science or a related field, such as Software Development. During the course of this education, aspiring Application Support Engineers learn the basics of database management, application development and and computer-related Mathematics. Professional certifications are not required for employment, but there are several options available. IBM, Apple, Microsoft and Amazon all have IT certifications that can be earned to make one more attractive in the job market.
Application Support Engineer SalaryAccording to online sources, the national median salary for Application Support Engineers is about $77,000. Those on the low end of the spectrum earn an annual salary in the neighborhood of $60,000, while those on the high end of the spectrum can earn $90,000 or more.
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Application Support Engineer Resume FAQ
What is an application support engineer?
An application support engineer, or ASE, is an IT professional who frequently works alone or with a team of developers and engineers to troubleshoot software and internal infrastructure used by the company to conduct business.
Do application engineers write code?
Yes, application engineers must be able to read, understand and code multiple programming languages to provide troubleshooting advice and support accurately.
How do I become an application support engineer?
You can become an application support engineer by studying the following programming languages or earning these related certifications:
- Python programming
- C programming
- Data Structure and Algorithm
- Project management
- iOS app development
- Android app development