Implementation Project Manager Resume Samples

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Implementation Project Managers coordinate various types of campaign implementations within budget and in time. Essential responsibilities of an Implementation Project Manager are prioritizing tasks, developing projects plans, reporting to senior managers, liaising with clients, and attending client meetings. Based on our selection of example resumes, these professionals should demonstrate project management expertise, technical skills, leadership, networking abilities, troubleshooting, and teamwork. Customer focus is also vital. Candidates showcase in their resumes a Bachelor’s Degree in science, business or engineering.

For more information on what it takes to be a Implementation Project Manager, check out our complete Implementation Project Manager Job Description.

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1

Implementation Project Manager

Managed multiple on-going project tasks of various complexities, which required strong follow up, consistent communication and streamlined organization for successful completion. Partnered with Sales and Solutions Engineering to access and determine solution to meet client needs. Worked with assigned accounts from a sales consultant prospective gathering requirements and ensuring all hardware and software deployments are completed within schedule and budget.

  • Led and managed At Track Services program for NASCAR Sprint Cup races, throughout the Southeast region increasing brand loyalty and generating solid customer leads.
  • Performed research, analyzed moderately complex information, developed and presented account recommendations to sales force, which facilitated business growth.
  • Implemented and managed multiple retention campaigns, rate plan optimization and account review processes, which ensured customer satisfaction and reduce company churn.
  • Compiled project requirements for the development of Software Applications and Ad Hoc reporting, to include documenting stakeholder requirements and tracking milestones until project completion.
  • Worked with RF Engineers and Site Acquisition Teams on proposed CDMA/IDEN network and tower enhancements.
  • Served as Subject Matter Expert (SME) in the area of CDMA devices. Working knowledge of 2G, 3G, 4G and GSM wireless networks.
Candidate Info
24
years in
workforce
4
years
at this job
2

Premier Implementation Project Manager

Managed and supported key Time Warner divisions and IBM. Organized, planned and directed all implementation projects for clients.

  • Organized, planned and managed $25M global data network installation project that was completed on time and within budget.
  • Completed a private voice network migration for critical customer locations, which reduced customer's annual costs by over 15%.
  • Implemented new order procedures that ensured transparent transition for all customer order entry requests and increased on-time installations by 20%.
  • Resolved a recurring customer voice network issue by re-designing traffic termination at key customer service centers, thereby increasing call completion rates by 25%.
Candidate Info
18
years in
workforce
5
years
at this job
BS
Marketing
3

Implementation Project Manager

Managed clinical evidence-based hospital software implementations.

  • Spearheaded implementations with variety of hospital health information systems (HIS) vendors (Epic, Meditech, Allscripts, Cerner), hospital HIS teams, and clinicians, improving HIS information at 5 hospitals ranging from 95 to 450+ beds.
  • Organized and managed 10-person internal cross-functional team, implementing $9M medical content contract at 225 client sites in 14 month time span.
  • Reduced implementation steps, saving time and additional employee costs.
  • Identified roadblocks, developing solutions for timely implementation and escalating issues as needed.
  • Communicated effectively with client and internal team regarding project status, presenting effective reports (oral and written) to all levels.
  • Trained end users in basic functionality, ensuring efficient use, greater accuracy, and provider time saved.
  • Built dynamic relationships with internal and external teams, fostering smooth and fluid implementations.
Candidate Info
21
years in
workforce
2
years
at this job
BS
Parks And Recreation Administration
MA
Health Education
4

Implementation Project Manager

Served as single point of contact to National Corporate customers with ownership and accountability for matrix management of the customer lifecycle, from customer acquisition through billing activation across the product portfolio. Coordinated onsite support activities such as deployments and training. Delivered end-user and corporate training. Managed tier one and some tier two troubleshooting

  • Managed over 35 major corporate business accounts that generated over 4 million in revenue per year.
  • Successfully migrated 98.6% of assigned corporate accounts (over 5000 units) off of a decommissioned IDEN network to an improved CDMA network ahead of shutdown schedule.
  • Used Business Objects to create excel spreadsheet reporting & cost per revenue usage for corporate accounts.
  • Reduced corporate customer churn from 2.43% to .98% among assigned accounts.
  • Introduced self-service options by training corporate customers in the RightNow Tool.
  • Performed proactive account analysis and delivered care solutions with corporate accounts to anticipate customer needs.
Candidate Info
13
years in
workforce
10
years
at this job
BA
Psychology
MA
Management
Business Management & Marketing
5

Senior Implementation Project Manager

Managed integration projects with various HIS vendors, including McKesson, GE, Cerner, EPIC, and ADAM / Ebix. Pre-sales subject matter expert (SME) and technical resource.

  • Enhanced customer awareness of full product functionality and best practices, enhancing customer usage training, sharing testimonials and success stories.
  • Guaranteed complex project completion, including vendor integrations and hospital implementations, in collaboration with internal and external departments.
  • Boosted integrated product new sales success rate to 87%, valued $1.5M annually, participating and assisting in sales process as pre-sales technical resource and subject matter expert.
  • Grew integrated product renewal retention rate to 95%, increasing customer satisfaction and retaining business, providing product trainings and customer support.
  • Delivered follow-up actions and customer support, increasing completed implementations 99%.
  • Secured customer retention and new product introduction, supporting the organization.
Candidate Info
9
years in
workforce
2
years
at this job
BS
Project Management Professional Certification
MS
Information Systems
6

Implementation Project Manager

Provided online banking solutions and served as centralized contact person for customers, vendors, and internal teams ensuring projects completed within budget and targeted schedules. Managed implementations of different projects including: net new launches, online banking conversions with customer data, core conversions, mergers, wealth management, lending, finance center and websites design.

  • Coordinated tasks in fast-paced environment with multiple priorities for successful project completions on scheduled launch dates.
  • Supplied customers and management weekly updates with detailed project plan, meeting notes, and action item lists to keep projects on task.
  • Advised customers on conversion processes and suggested methods of communication, minimizing consumer impact such as online banking down time due to conversion.
  • Built strong customer relationships based on proficient knowledge of online banking products to identifying additional sales and referral opportunities.
  • Provided on-going support for products and services implemented and assisted in troubleshooting on reported client issues.
  • Launched 12 banks with and without data conversions, completed 5 core conversions, 2 mergers, and 16 online products.
Candidate Info
11
years in
workforce
7
years
at this job
C
Management
AAS
Management
Management
7

Implementation Project Manager

Project management for MediaDent Electronic Dental Records, a newly acquired company

  • Completed 15 successful implementation projects start to finish while working closely with customers
  • Coordinated and delegated to six project staff members to accomplish tasks to ensure success
  • Created and organized process using careful communication with existing employees
  • Lead all inherited, new, long term and multi-site implementation projects
  • Reviewed and approved contract addendums
  • Conducted custom training plans and time frames
Candidate Info
10
years in
workforce
4
years
at this job
BS
Accounting
MBA
Master of Business Administration
8

Implementation Project Manager I

Managed 90+ Army / Air Force accounts in Southwest region of US. Dedicated support for all contracting personnel, IT Admins, Communication Squads and end-user staff at major bases in 7 states, totaling over 6K individual devices.

  • Ensured customer satisfaction by quoting and establishing new contracts for specific communication needs based on customer's mission.
  • Extended equipment life cycles by maintaining product warranties and ordering replacements.
  • Performed quarterly QAs on accounts vs. contract specs, ensuring proper billing, resulting in 98% accounts accuracy, and reducing A/R numbers.
  • Provided technician support and training on government approved mobile devices providing dedicated care for end users.
  • Developed custom reporting through business objects, specifying customer's required data.
  • Completed migration project for assigned accounts from Nextel to Sprint network, successfully migrating account 5 months under schedule.
Candidate Info
9
years in
workforce
3
years
at this job
9

Senior Implementation Project Manager

Promoted to management after initial year of service as a Senior Project Manager.

  • Successfully managed cross functional teams implementing multi-million dollar projects for Miami Dade, New Jersey State Police, and Tarrant County 911 District and other large, complex, 911 systems.
  • Displayed proficiency correcting and completing large projects which were previously missing delivery milestones and timelines.
  • Led successful process improvement initiatives in PMO Procedures and cross-functional corporate software processes
  • Assigned employee project portfolios, tracked project performance and insured adherence to PMO policies and procedures.
  • Reviewed and provided input for customer quotes and RFP responses for project budgeting purposes.
  • Provided initial Scopes of Work for major customer engagements in advance of contract.
  • Incorporated SaaS offerings such as Text-911 into existing projects.
Candidate Info
19
years in
workforce
6
years
at this job
BS
Bachelor of Science
10

Implementation Project Manager

Experienced implementation project manager for web-based business to business electronic payment and remittance solutions

  • Managed and prioritized multiple complex electronic payment implementations, which included credit card and ACH (Paymode-X) payments
  • Created client specific technical business requirements and file mapping documents for Development team
  • Worked with client, internal and external partners, through all phases of the implementation to successful completion
  • Created new and updated existing project documentation used by Implementation Managers throughout the project lifecycle
  • Assisted in the on-boarding of new members to the Implementation Team
Candidate Info
33
years in
workforce
5
years
at this job
AS
Business Administration

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