Hotel Supervisor Resume Samples

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Hotel Supervisors, or Hotel Managers, oversee the staff and the day-to-day operations of the hotel. Hotel Supervisors are rarely in their offices, as they spend the day interacting with staff at various levels of the hotel to ensure that everything is running smoothly. Skills found on sample resumes of Hotel Supervisors include supervising and delegating tasks for up to 25 associates, resolving customer concerns while adhering to company standards, and accurately completing daily financial audits up to $30,000. Candidates vying for a Hotel Supervisor position have applied with a Bachelor's Degree in Hotel Management listed on their resumes.

For more information on what it takes to be a Hotel Supervisor, check out our complete Hotel Supervisor Job Description.

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1

Hotel Supervisor

Managed 52 union agents at the Front Desk of AAA Four Diamond, 4000 room resort.

  • Acted as liaison for numerous departments contributing to the success of the property.
  • Established goals for the implementation and execution of Forbes Service Standards.
  • Ensured the highest level of service was presented to our guests.
  • Increased guest service scores by decreasing check-in times and coaching agents with proper challenge-resolution procedures.
  • Created agents' day schedule, coordinated employee engagement events to encourage team camaraderie.
  • Assisted guests with challenges due to staying on/visiting the property and offered compensation accordingly.
Candidate Info
6
years in
workforce
1
year
at this job
BA
Communication
2

Hotel Supervisor

Executed all recruitment efforts to include interviewing, hiring, and training all staff members within the hotel system.

  • Established all Standard Operating Procedures for the hotel.
  • Developed an employee training manual for all new hires, which dictated how the new team members could successfully perform their job duties.
  • Recorded employee attendances in the KRONOS system and kept accurate track of their attendance.
  • Revamped current hotel policies by creating memos on the current policies and procedures.
  • Created schedules for all front desk staff through recognizing the hotel needs for customer service.
  • Identified the front office and housekeeping inventory levels.
  • Maintained accurate personnel files for the entire front desk staff.
Candidate Info
3
years in
workforce
3
years
at this job
AA
Psychology
BS
Psychology
3

Hotel Supervisor

  • Assisted in the grand opening of the Saint Louis Riverport Casino Center, aided in the hiring and training of the opening staff.
  • Supervised reservations, front desk staff, valet cashiers, and PBX operators.
  • Enhanced staff productivity, teamwork, and moral through clear communication, positive reinforcement, corrective feedback, and quarterly performance evaluations.
  • Established successful room selling strategies to achieve optimum hotel revenue and occupancy nightly.
  • Closely collaborated with all departments to ensure smooth hotel operations.
Candidate Info
3
years in
workforce
3
years
at this job
HS
High School Diploma
Human Services
4

Hotel Supervisor

Answered inquiries pertaining to hotel policies and services, and resolved occupants' complaints.

  • Trained staff members.
  • Observed and monitored staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Assigned duties to workers, and scheduled shifts.
Candidate Info
8
years in
workforce
1
year
at this job
Medical Office Professional
Medical Assisting
5

Housekeeping Hotel Supervisor

Revamped purchasing, inventory and staffing process to reduce department costs.

  • Created PAR level inventory and formulated linen capital expenditures for the Harrah's Tunica, Horseshoe & Tunica Roadhouse Hotels.
  • Organized special projects, including the property wide new mattress & bed installation.
  • Responsible for interviewing & hiring new employees and decreasing turnover 23.7%.
  • Raised employee satisfaction scores 17.2% for the year.
  • Assisted in re-opening of Harrah's Gulf Coast Casino, Aug 2006.
Candidate Info
3
years in
workforce
1
year
at this job
BS
Hospitality & Tourism Management
6

Hotel Supervisor

Reviewed and revised purchasing and inventory systems for Hotel, saving 40 man
hours/week

  • Developed data base application establishing methodology and standards relating to measurement of employees productivity
  • Supervised execution of promotions staff servicing 10,000 guests/week
  • Supervised selection of vendors and purchasing of Promotional items
  • Authored Cash Handling policies and procedures for Departmental Internal Controls
  • Eliminated 100 hours of overtime/month with introduction of physical and operational
  • Monitor game operations to ensure that house rules are followed, that state and federal
  • Established methodology for assignment and accountability of 300+ dealers to 70
Candidate Info
18
years in
workforce
11
years
at this job
BA
Business Administration
7

Hotel Supervisor

Responsible for daily cash collection and balancing, payroll management, billing and receivables, resolving customer complaints, tour group coordination.

  • Drove hotel occupancy and group sales through coordination with Marketing department and hotel desk initiatives.
  • Supervised a diverse staff of over 40 employees including front desk clerks, phone board operators, hotel maids, and casino maintenance teams.
  • Promoted internally to management position while attending the University of Nevada-Las Vegas as a full-time student.
Candidate Info
3
years in
workforce
3
years
at this job
BA
English Studies
8

Hotel Supervisor/banquet Bar Supervisor

Responsible for supervising 10-15 employees in daily hotel operations.

  • Assisted with budget preparation, vendor scheduling and daily inspections.
  • Planned community activities to coordinate with various sponsors.
  • Continuously marketed local events to ensure top occupancy levels.
Candidate Info
3
years in
workforce
3
years
at this job
BA
Communication
9

Hotel Supervisor

Responsible for ensuring operations at the front desk run smoothly and correctly

  • Resolved problems, made reservations, and monitored the cash flow at the front desk and safe
  • Provided the hotel agents with necessary training and support
  • Maintained all essential front desk equipment and supplies
  • Tracked and posted appropriate food, liquor or telephone charges to guests' accounts
  • Completed bookkeeping duties, such as balancing in-house accounts and corporate accounts
  • Resolved any patron issues within reasonable capacity
  • Ran Daily/Weekly/Monthly Reports
  • Contributed to and helped organize staff meetings, employee recognitions, and other incentives
Candidate Info
11
years in
workforce
2
years
at this job
10

Hotel Supervisor/banquet Bar Supervisor

Responsible for supervising 10-15 employees in daily hotel operations.

  • Assisted with budget preparation, vendor scheduling and daily inspections.
  • Planned community activities to coordinate with various sponsors.
  • Continuously marketed local events to ensure top occupancy levels.
Candidate Info
3
years in
workforce
3
years
at this job
BA
Communication

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