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Hotel Operations Manager Resume Samples
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0-5 years of experience
Completed important aspects of general administration, like weekly and monthly meetings, weekly and daily evaluation of all staff.
- Ensured that Excellence Hotels operates to the highest standards required by management.
- In liaison with Management, completed the addition of the VIPs check in.
- Ensured that all household staff and other staff comply with Excellence Hotels policies.
- Managed the daily operations of the Hotel including Front Desk, VIP, Bell Staff, Valet, Conference Management, Rooms Control, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, as well as other functions as assigned.
- Increased the effectiveness of the guest check in process and the services of the bell staff
- Efficiently promoted scores in the Front Desk and Valet to the top 5 in the Company.
0-5 years of experience
Played the role of the director of operations
- Reviewed housekeeper schedules on a daily basis and ensured completion of assignment charts given to them
- Provided keen oversight to daily operations of the Laundry Department, along with supervising property staff of 30 employees
- Ensured maintenance and recordkeeping of company vans to achieve guest satisfaction
- Administered the areas of housekeeping, hotel maintenance, staff management, grounds upkeep, and front desk operations
- Created and oversaw all department schedules, payroll, cost accounting, and labor controls
- Applied expertise in handling and maintaining 100% guest satisfaction
- Successfully boosted property quality service scores from 76% to 92%, by efficiently fostering teamwork while demonstrating time management and overall leadership skills as well as focusing on guest services, property maintenance, and housekeeping standards
0-5 years of experience
- Established long lasting business relationships, acted as Corporate liaison within business community and networking at all professional groups and produced over $15 million of revenue for company
- Coordinated various groups from family reunions to large corporate events over 1500 people, being on-site contact for any event hosted
- Maintained liquor costs below 17% and beer costs at 23% & developed a training program and menu knowledge exam for all staff.
- Managed over 50 employees at one time each shift, over 200 total.
0-5 years of experience
Established long lasting business relationships, acted as Corporate liaison within business community and networking at all professional groups and produced over $15 million of revenue for company
- Coordinated various groups from family reunions to large corporate events over 1500 people, being on-site contact for any event hosted
- Maintained liquor costs below 17% and beer costs at 23% & developed a training program and menu knowledge exam for all staff.
- Managed over 50 employees at one time each shift, over 200 total.
0-5 years of experience
Hotel Manager for a 1334 room, 100,000 square feet of convention space hotel on International Drive in Orlando, Florida
- Responsibilities included overseeing all front of house operations, front desk, concierge, valet and security; total of approx. 80 staff
- Reported directly to the General Manager. Direct reports included Front Desk Manager and Head of Security
- Key player in working collaboratively with other areas of the operation to ensure all business, financial, guest satisfaction, revenue and workplace safety targets were met or exceeded
- Part of the executive committee tasked with ensuring brand standards were adhered to and service levels were exceeded
- Effectively resolved all guest and employee issues regardless of what area of the operation the issue was concerning.
- Worked with all areas of the operation; housekeeping, food and beverage, sales and marketing, convention services, engineering to ensure a smooth operation and experience
0-5 years of experience
Responsible for full laundry operations, processing 1.2 million pounds of linen and terry annually at a 493-room resort with 40,000 square feet of convention space.
- Led laundry department to 75% productivity increase from 2002 to 2003
- Led automation of uniforms issue process, installed new garment management software and hardware
- Led team to AAA 5 Diamond and Mobile 4 Star Awards four years running (1999 to 2003)
- Supervised 50+ direct reports
- Part of successful grand opening team in 1999
0-5 years of experience
A 234 Room Property, Direct Reports included 2 Housekeeping Supervisors, 30 Housekeeping Associates
- Raised Room Completely Clean Scores from 77% to 81%
- Meet and Exceeded a productivity of a .91 for year, year over year
- Brought Linen Par Levels from a 1.5 to 3 pars
- Implemented Incentive programs for Housekeeper of the Month, Housekeeper of the Year, Rooms Inspection, Cleaning Rag System, and Associate suggestion boards.
- Worked closely with the Director of Engineering and Front Office Manager to execute clean and everything in working order Guestrooms for the customers
- Passed the Quality Assurance Inspection with a 90
0-5 years of experience
- Played the role of the director of operations
- Reviewed housekeeper schedules on a daily basis and ensured completion of assignment charts given to them
- Provided keen oversight to daily operations of the Laundry Department, along with supervising property staff of 30 employees
- Ensured maintenance and recordkeeping of company vans to achieve guest satisfaction
- Administered the areas of housekeeping, hotel maintenance, staff management, grounds upkeep, and front desk operations
- Created and oversaw all department schedules, payroll, cost accounting, and labor controls
- Applied expertise in handling and maintaining 100% guest satisfaction
0-5 years of experience
Prepared financial analysis and project capital structure
- Researched complex business system problems and provided clear documentation of issues
- Directed initiatives to optimize financial ERP system and analyzed P&L
- Uncovered, analyzed and troubleshooted operating errors that impact earnings
- Forecasted future trends and ensured rate efficiency
- Generated data base reports and queries to assist with financial reporting
- Oversaw preparation of training manuals and user guides
0-5 years of experience
Delivered exceptional guest satisfaction and operational efficiencies by fully managing hotel property comprised of over 230 guest rooms, 10 banquet rooms, full service restaurant, bar, and lounge.
- Drove revenue and sales as interim Food & Beverage manager by serving as main point of contact for event guests, demonstrating property amenities, and managing food and alcohol inventory levels and purchases.
- Managed the seamless execution of Banquet Event Orders (BEOs) for large events such as weddings and business conferences by effectively coordinating setup/takedown, food production/plating, and staff readiness.
- Ensured operational efficiencies by overseeing all departments and staff on property including guest relations, kitchen/serving staff, housekeeping, maintenance, security, front desk, and audit.
0-5 years of experience
- Administrative duties included: generating memos, creating and maintaining incentive programs, managing 3500 hotel room inventory and balancing payroll budget
- Motivated and supported 60+ front desk representatives to be empowered to handle guest challenges, check-ins, checkouts and questions
- Efficiently completed end of day reports, budgets and inventory balance
- Managed and trained all front desk and VIP Lounge staff
0-5 years of experience
Create and coordinate all internal and external marketing events.
- Responsible for day to day hotel operations/services: including meeting financial goals as well as overseeing all Customer Relations. Responsible for supervising 25 associates per shift.
- Increased guest occupancy/revenue by 30% over 2 years.
- Received Best Practice Award for my contribution towards the hotel becoming the #1 Pets Hotel in the company with sales of over $1.3M.
- Have increased Customer Overall Satisfaction Scores by 20% from an average of mid-70% to a consistent average of 95% and above.
0-5 years of experience
Assist the Hotel Director in managing the Front Office and Guest Services Operations to achieve customer satisfaction, quality service and compliance with corporate policies and procedures while meeting/exceeding financial goals.
- Prepare forecasts/Reports and assist in the development of the Rooms Division budget.
- Monitor and maintain the front office systems and equipement to ensure their optimum performance.
- Track guest satisfaction surveys and maximize usage of guest response tracking system.
- Provide training for entry level associates and supervisors.
- Interact positively with guests and take action to resolve problems to maintain a high level of customer satisfaction and quality.
0-5 years of experience
Managed VIP guest experience along with special projects for Hotel Division.
- Reconciled monthly P&L’s for Front Desk & VIP Services.
- Analyzed weekly Service Scores for the entire hotel division to recognize trends and create action plans for improving guest service.
- Analyzed cost per occupied room to develop a proposal for Senior Leadership with regards to budgeting/forecasting.
- Designed templates & procedures for pre/post visit email communication with guests.
- Working with ERM (Electronic Records Management) team on project to have hotel back-up reports automatically generate into ERM, to save paper, printing costs and help during unexpected LMS outages.
- Member of property LMS Super User group for training and development.
- Received Supervisor Feedback Score of 4.44 out of 5.0 for 2013.
0-5 years of experience
Assist the financial controller to maximize hotel profitability by efficiently and effectively administering internal controls and produce meaningful, accurate management reports. Assist the general manager with daily hotel operations, ensuring the productivity of all department and ad hoc duties.
- Ensure accurate records of revenue, expenditure and assist in reconciliation of ledgers.
- Oversee accounts payable/receivable/payroll and assist in all internal reporting.
- Assist in preparation of monthly, quarterly and yearly tax and all company obligations.
- Maintain and enforce lease agreements entered into by the hotel.
- Assist in staff rostering, training and reviews and ensure productivity of departments through effective control and procedures.
- Ensure compliance with relevant laws, regulations and maintain all statutory required records.
0-5 years of experience
Responsible for the day to day hotel operation
- Accountable for development of annual operating budgets for Sea Goddess I & II
- Responsible for the coordination of all charter business
- Development of new service concept, implementation and training
- Introduction of new Inventory Control procedures on board Sea God dess I & II which achieved immediate food cost savings
- Introduction of new Fleet Inventory Control system, development of user manual and training
- Supervision and training for a staff of 90 with the right to hire and fire
0-5 years of experience
Responsible for the overall operation of the hotel and service areas including Valet, Bell, Housekeeping, Front Desk, Laundry and Maintenance. Manage a team of 105 employees.
- Develop and manage all departmental budgets and forecasts.
- Ensure that guests are checked in and out of the hotel following established procedures.
- Ensure hotel associates are following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
- Coordinate cross-training efforts between all Front Services positions. Ensure that all Front Services staff behaviors and appearance are in compliance with established policies.
- Ensure proper and effective training of all new employees.
- Maintain and enhance a safe, secure, and comfortable environment for staff and guests by managing all maintenance needs.
- Ensure that guest problems/complaints are handled in an effective and courteous manner.
- Responsible for overseeing the investigation and disposition of any lost/misplaced/damaged items with Security and Risk Management to coordinate recovery efforts.
- Oversee the usage of supplies, equipment and furnishings, etc., making certain proper utilization and efficiency is being upheld.
0-5 years of experience
Assist the General Manager with overall hotel operations
- Direct responsibility and oversight of breakfast staff, housekeeping department, maintenance and front desk.
- Ensure that guest expectations are exceeded in each department
- Manage supply inventories
- Ensure all Country Inn & Suites By Carlson standards are met.
- Involved in the recruiting, interviewing, hiring and training of all new employees
- Assists where needed on a daily basis
- Inspects property on a daily basis
0-5 years of experience
Responsible for the assisting and managing the following departments: Housekeeping, Security, Front desk, PBX, Sales, and Facilities, plays key role in recruitment, training and hiring.
- Effectively manage rate strategy of hotel to ensure revenue effectiveness.
- Responds to all guest complaints and emergencies timely and professionally.
- Ensuring coaching disciplinary procedures are in accordance to hotel policies.
- Manages self-sufficient projects.
- Property walk to ensure efficiency of resort standards and regulations (site inspections).
- Detailed room inspections on daily basis to ensure quality.
- Assist in management of “Addiction” hotel’s hip Food and Beverage outlet.
- Monitors all departments in the resort to ensure quality of operations.
- Making important decisions to ensure safety and awareness of resort guest, owners and employees.
- Manage production of sales via Extranet, corporate, leisure and buy out inventory.
6-10 years of experience
Coordinated with Director of Hospitality, Housekeeping Manage, Revenue Manager, Sales Manager and Maintenance Managers daily for consistent, thorough operations
- Submit daily reports and maintained staff based on KVI
- Created and Maintained Budgets for Departments
- Maintain cash on hand for several departments
- Oversee and appropriations of billing and purchasing for hotel, groups, and gift shop
- Manage and Insure appropriate staff levels according to business and budget
- Created weekly schedules for Front Desk, PBX, Valet, Bell Service, Gift Shop, and seasonal pool duty
- Maintained a close relationship with marketing for tactics in means of internal and external visitors through appropriate advertising and other strategies
- Operated and Maintained monthly statements with P Cards and Departments with Purchasing Divisions
- Ordered Supplies for departments based on volumes
0-5 years of experience
Supervise all the operations in each department of the hotel
- Inauguration of the hotel
- Front Desk, F & B, Housekeeping Direction
- Events and Banquets Coordination
- Cost and Inventory Supervision
- Staff Control
0-5 years of experience
Managed hotel operations overseeing management of 250 plus employees
- Management of 1356 room within 3 hotel towers
- Provided support to food and beverage, spa, and gift shops located within hotels
- Quickly and effectively, resolve major customer challenges
- Create standard operating procedures to create consistency in three hotel towers
- Participated in Kaizen Lean program
- Employee Relations
- Accurately forecast revenues/expenses
- Revenue Management(Same week and same day yielding)
- Creation of departmental budgets
- Develop management talent by acting as a mentor to Asst. Managers, supervisors, and team
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Hotel Operations Manager
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
