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Candidate Info
years in workforce
year at this job
Communication
Hotel Supervisor
Managed 52 union agents at the Front Desk of AAA Four Diamond, 4000 room resort.
- Acted as liaison for numerous departments contributing to the success of the property.
- Established goals for the implementation and execution of Forbes Service Standards.
- Ensured the highest level of service was presented to our guests.
- Increased guest service scores by decreasing check-in times and coaching agents with proper challenge-resolution procedures.
- Created agents' day schedule, coordinated employee engagement events to encourage team camaraderie.
- Assisted guests with challenges due to staying on/visiting the property and offered compensation accordingly.
Candidate Info
years in workforce
years at this job
Psychology
Psychology
Hotel Supervisor
Executed all recruitment efforts to include interviewing, hiring, and training all staff members within the hotel system.
- Established all Standard Operating Procedures for the hotel.
- Developed an employee training manual for all new hires, which dictated how the new team members could successfully perform their job duties.
- Recorded employee attendances in the KRONOS system and kept accurate track of their attendance.
- Revamped current hotel policies by creating memos on the current policies and procedures.
- Created schedules for all front desk staff through recognizing the hotel needs for customer service.
- Identified the front office and housekeeping inventory levels.
- Maintained accurate personnel files for the entire front desk staff.
Candidate Info
years in workforce
years at this job
High School Diploma
Human Services
Hotel Supervisor
- Assisted in the grand opening of the Saint Louis Riverport Casino Center, aided in the hiring and training of the opening staff.
- Supervised reservations, front desk staff, valet cashiers, and PBX operators.
- Enhanced staff productivity, teamwork, and moral through clear communication, positive reinforcement, corrective feedback, and quarterly performance evaluations.
- Established successful room selling strategies to achieve optimum hotel revenue and occupancy nightly.
- Closely collaborated with all departments to ensure smooth hotel operations.
Candidate Info
years in workforce
year at this job
Medical Office Professional
Medical Assisting
Hotel Supervisor
Answered inquiries pertaining to hotel policies and services, and resolved occupants' complaints.
- Trained staff members.
- Observed and monitored staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Assigned duties to workers, and scheduled shifts.
Candidate Info
years in workforce
year at this job
Hospitality & Tourism Management
Housekeeping Hotel Supervisor
Revamped purchasing, inventory and staffing process to reduce department costs.
- Created PAR level inventory and formulated linen capital expenditures for the Harrah's Tunica, Horseshoe & Tunica Roadhouse Hotels.
- Organized special projects, including the property wide new mattress & bed installation.
- Responsible for interviewing & hiring new employees and decreasing turnover 23.7%.
- Raised employee satisfaction scores 17.2% for the year.
- Assisted in re-opening of Harrah's Gulf Coast Casino, Aug 2006.
Candidate Info
years in workforce
years at this job
Business Administration
Hotel Supervisor
Reviewed and revised purchasing and inventory systems for Hotel, saving 40 man
hours/week
- Developed data base application establishing methodology and standards relating to measurement of employees productivity
- Supervised execution of promotions staff servicing 10,000 guests/week
- Supervised selection of vendors and purchasing of Promotional items
- Authored Cash Handling policies and procedures for Departmental Internal Controls
- Eliminated 100 hours of overtime/month with introduction of physical and operational
- Monitor game operations to ensure that house rules are followed, that state and federal
- Established methodology for assignment and accountability of 300+ dealers to 70
Candidate Info
years in workforce
years at this job
English Studies
Hotel Supervisor
Responsible for daily cash collection and balancing, payroll management, billing and receivables, resolving customer complaints, tour group coordination.
- Drove hotel occupancy and group sales through coordination with Marketing department and hotel desk initiatives.
- Supervised a diverse staff of over 40 employees including front desk clerks, phone board operators, hotel maids, and casino maintenance teams.
- Promoted internally to management position while attending the University of Nevada-Las Vegas as a full-time student.
Candidate Info
years in workforce
years at this job
Communication
Hotel Supervisor/banquet Bar Supervisor
Responsible for supervising 10-15 employees in daily hotel operations.
- Assisted with budget preparation, vendor scheduling and daily inspections.
- Planned community activities to coordinate with various sponsors.
- Continuously marketed local events to ensure top occupancy levels.
Candidate Info
years in workforce
years at this job
Hotel Supervisor
Responsible for ensuring operations at the front desk run smoothly and correctly
- Resolved problems, made reservations, and monitored the cash flow at the front desk and safe
- Provided the hotel agents with necessary training and support
- Maintained all essential front desk equipment and supplies
- Tracked and posted appropriate food, liquor or telephone charges to guests' accounts
- Completed bookkeeping duties, such as balancing in-house accounts and corporate accounts
- Resolved any patron issues within reasonable capacity
- Ran Daily/Weekly/Monthly Reports
- Contributed to and helped organize staff meetings, employee recognitions, and other incentives
Candidate Info
years in workforce
years at this job
Communication
Hotel Supervisor/banquet Bar Supervisor
Responsible for supervising 10-15 employees in daily hotel operations.
- Assisted with budget preparation, vendor scheduling and daily inspections.
- Planned community activities to coordinate with various sponsors.
- Continuously marketed local events to ensure top occupancy levels.
Candidate Info
years in workforce
years at this job
Commerce
Hotel Supervisor
- Responsible for the daily operation of the hotel with guidance from the Owner/Manager
- Scheduled employees and managed accounting, purchasing, security, maintenance and hotel improvements
- Reviewed leasing agreements/contracts, scheduled maintenance procedures, managed all tenants complaints and filtered to the appropriate person
Candidate Info
years in workforce
years at this job
Recreation
Hotel Supervisor
Manage and maintain a 297 room resort to the reputable 4 Diamond standards of the industry.
- Supervise 45 team members, which include scheduling, human resources and employee development.
- Maintain superior customer satisfaction to all guests to ensure repeat visits.
- Work closely with all departments within the resort to maintain 100% occupancy.
Candidate Info
years in workforce
years at this job
Psychology
Front Desk Hotel Supervisor
Provided guest with high quality customer service in a historic inn and restaurant
- Worked with co-workers to ensure rooms were ready and in ideal condition for guest upon arrival
- Managed issues, complications and problems in an efficient manner resulting in high customer satisfaction
- Was able to work in a high demand environment consistently in a positive and friendly manner
Candidate Info
years in workforce
years at this job
Insurance
Public Adminstration
High School Diploma
Hotel Supervisor
Responsible to maintain the housekeeping daily activities.
- Maintained list of vacancy rooms ready to clean.
- Ensured clean uniforms and maintain positive working relationship to the guests.
- Ensured standards of guest rooms.
- Solved guest problems to exceed customer expectations.
- Provide training to new employees, given monthly safety training, and effectively preventing injuries.
- Communicate effectively with all hotel departments for all guests.
Candidate Info
years in workforce
years at this job
Hotel Supervisor
- Supervised room cleaning staff of 25 individuals
- Responsible for inspecting guest rooms and hotel floors for cleanliness, maintenance and possible security issues
- Resolved guest complaints
- Initiated and delegated work responsibilities
- Conducted daily staff meetings
Candidate Info
years in workforce
years at this job
High School Diploma
History
Global
Hotel Supervisor
Work with manager in executing daily operations of a total of 2700+ room hotel office staff
- Supervise 15+ employees, schedule and train desk clerks, billing clerks, front office staff
- Maximize hotel occupancy percentage and monitor hotel front office inventory
- Responsible for dealing with all customer complaints, problems, needs
- Handle individual projects for various hotel and casino departments
- Coordinate corporate paperwork, guest services, reservations and customer billing accounts
Candidate Info
years in workforce
years at this job
Extensively
Associate of Arts
Hotel Supervisor
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Monitor the revenue activity of the hotel or facility.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Prepare required paperwork pertaining to departmental functions.
- Develop and implement policies and procedures for the operation of a department or establishment.
Candidate Info
years in workforce
months at this job
Asian Studies
Biology
Computer Graphic
Hotel Supervisor
- Organized Housekeeping department
- Supervision of housekeeping staff
- Coordinated with General Manager and Assistant General Manager regarding employees, cleanliness of rooms, organizations, employee incentive programs, & ways to improve guest survey scores.
Candidate Info
years in workforce
months at this job
Evening Hotel Supervisor
- Oversaw the management of the hotel during the evening shift (after hours for regular hotel management)
- Supervised the front desk
- Handled special guest requests
- Trained as lead manager for any emergency or security situations
Candidate Info
years in workforce
years at this job
Management Information Systems
Pet Hotel Supervisor
Manage overall store operations and day-to-day activities of a fast-paced environment
- Responsible for client communications with regard to scheduling, problem-solving, customer service and intakes.
- Maintain record-keeping through in-house data entry systems
- Daily use of Quickbooks for accounts receivable and payable
- Adhere to and actively participate in policies which are designed to ensure a safe and fun environment for pets
Candidate Info
years in workforce
years at this job
Network Systems Administration
Hotel Supervisor
Supervise the daily operations of the Hotel Front Office, Valet, Guest Services, and Gift shop departments
- Conduct annual reviews of direct employees
- Schedule employee shifts
- Conduct weekly team meetings with my employees to encourage hospitality excellence and to inform them of daily and upcoming promotions as well as property scores
Candidate Info
years in workforce
years at this job
High School Diploma
English For Spanish
Housekeeping Hotel Supervisor / Housekeeper
Supervise all housekeeping staff. Making generalizations, evaluations, or decisions based on sensory or judgmental criteria.
- Accepting responsibility for the direction, control, or planning of all Housekeeping
- Maintain timely, accurate written charts, assessments, documents, and records of periodically
- Answer pages and takes accurate messages and acts accordingly.
- Perform all duties assigned in the prescribed amount of time. Use good observation and problem solving techniques.
- Maintain confidentiality of all Resident, departmental and organizational information.
- Observe dress and conduct codes, including wearing identification badge.
- Meet attendance standards as established and provide proper notice of absence.
- Attend in-services and department meetings
Candidate Info
year in workforce
year at this job
Environmental Studies
Environmental Science
Environmental Conservation
Hotel Supervisor
Supervised a group of 15 housekeepers from all over the world. Strong communication skills
necessary.
- Accountable for housekeeping crew and their actions.
- Responsible for supply inventory.
- Letters of recommendation from former employers and references attached.
Candidate Info
years in workforce
months at this job
Business Administration
Hotel Supervisor
Ensure all departments run efficiently
- Create employee schedules
- Conduct room inspections ensuring quality cleanliness
- Hire and train new employees
- Resolve any employee issues or concerns
- Administer necessary correctional actions
- Monitor and maintain positive morale of employees
Candidate Info
years in workforce
months at this job
Hotel Supervisor
Complete set up of the Hotel department
- Oversee 30+ employees
- Developed all SOPs for Front Desk and Bell attendants
- Produce audit SOPs for all hotel department audit procedures
Candidate Info
years in workforce
years at this job
Marketing
Hotel Supervisor
Responsible for managing the hotel staff
- Help write policies and procedures for the hotel
- Deals with the queries and complaints of the customers and troubleshoot them
- Help set up implement and train on the LMS System
- Responsible for all group codes
Candidate Info
years in workforce
years at this job
High School Diploma
Hotel Supervisor
- Check guests in and out in a timely and courteously manner
- Excellent oral and written communication skills and great telephone skills
- Contacted originators of source documents to resolve questions, inconsistences, or missing data
Candidate Info
years in workforce
years at this job
Business Studies
Business Management
Business Management
Hotel Supervisor
Supervise the entire department.
- Assist the workers with duties and responsibilities.
- Draw plans for programs and make funds available.
- Assist in the formulation and implementation of policies.
Candidate Info
years in workforce
years at this job
Finance / Marketing
Hotel Supervisor
- Coordinate guest arrival and departure
- Supervise proper retrieval/storage of guest vehicle and luggage
- Supervise staff and ensure they properly engage guests
- Respond to guests requests or complaints
Candidate Info
years in workforce
years at this job
Finance / Management
Hotel Supervisor
- Coordinate guest arrival and departure
- Supervise proper retrieval/storage of guest vehicle and luggage
- Supervise staff and ensure they properly engage guests
- Respond to guests requests or complaints
