Hotel Supervisor Resume Examples

Hotel Supervisor

Managed 52 union agents at the Front Desk of AAA Four Diamond, 4000 room resort.

• Acted as liaison for numerous departments contributing to the success of the property.
• Established goals for the implementation and execution of Forbes Service Standards.
• Ensured the highest level of service was presented to our guests.
• Increased guest service scores by decreasing check-in times and coaching agents with proper challenge-resolution procedures.
• Created agents' day schedule, coordinated employee engagement events to encourage team camaraderie.
• Assisted guests with challenges due to staying on/visiting the property and offered compensation accordingly.

Hotel Supervisor

Executed all recruitment efforts to include interviewing, hiring, and training all staff members within the hotel system.

• Established all Standard Operating Procedures for the hotel.
• Developed an employee training manual for all new hires, which dictated how the new team members could successfully perform their job duties.
• Recorded employee attendances in the KRONOS system and kept accurate track of their attendance.
• Revamped current hotel policies by creating memos on the current policies and procedures.
• Created schedules for all front desk staff through recognizing the hotel needs for customer service.
• Identified the front office and housekeeping inventory levels.
• Maintained accurate personnel files for the entire front desk staff.

Hotel Supervisor

• Assisted in the grand opening of the Saint Louis Riverport Casino Center, aided in the hiring and training of the opening staff.
• Supervised reservations, front desk staff, valet cashiers, and PBX operators.
• Enhanced staff productivity, teamwork, and moral through clear communication, positive reinforcement, corrective feedback, and quarterly performance evaluations.
• Established successful room selling strategies to achieve optimum hotel revenue and occupancy nightly.
• Closely collaborated with all departments to ensure smooth hotel operations.

Hotel Supervisor

Answered inquiries pertaining to hotel policies and services, and resolved occupants' complaints.

• Trained staff members.
• Observed and monitored staff performance to ensure efficient operations and adherence to facility's policies and procedures.
• Assigned duties to workers, and scheduled shifts.

Housekeeping Hotel Supervisor

Revamped purchasing, inventory and staffing process to reduce department costs.

• Created PAR level inventory and formulated linen capital expenditures for the Harrah's Tunica, Horseshoe & Tunica Roadhouse Hotels.
• Organized special projects, including the property wide new mattress & bed installation.
• Responsible for interviewing & hiring new employees and decreasing turnover 23.7%.
• Raised employee satisfaction scores 17.2% for the year.
• Assisted in re-opening of Harrah's Gulf Coast Casino, Aug 2006.

Hotel Supervisor

Reviewed and revised purchasing and inventory systems for Hotel, saving 40 man
hours/week

• Developed data base application establishing methodology and standards relating to measurement of employees productivity
• Supervised execution of promotions staff servicing 10,000 guests/week
• Supervised selection of vendors and purchasing of Promotional items
• Authored Cash Handling policies and procedures for Departmental Internal Controls
• Eliminated 100 hours of overtime/month with introduction of physical and operational
• Monitor game operations to ensure that house rules are followed, that state and federal
• Established methodology for assignment and accountability of 300+ dealers to 70

Hotel Supervisor

Responsible for daily cash collection and balancing, payroll management, billing and receivables, resolving customer complaints, tour group coordination.

• Drove hotel occupancy and group sales through coordination with Marketing department and hotel desk initiatives.
• Supervised a diverse staff of over 40 employees including front desk clerks, phone board operators, hotel maids, and casino maintenance teams.
• Promoted internally to management position while attending the University of Nevada-Las Vegas as a full-time student.

Hotel Supervisor/banquet Bar Supervisor

Responsible for supervising 10-15 employees in daily hotel operations.

• Assisted with budget preparation, vendor scheduling and daily inspections.
• Planned community activities to coordinate with various sponsors.
• Continuously marketed local events to ensure top occupancy levels.

Hotel Supervisor

Responsible for ensuring operations at the front desk run smoothly and correctly

• Resolved problems, made reservations, and monitored the cash flow at the front desk and safe
• Provided the hotel agents with necessary training and support
• Maintained all essential front desk equipment and supplies
• Tracked and posted appropriate food, liquor or telephone charges to guests' accounts
• Completed bookkeeping duties, such as balancing in-house accounts and corporate accounts
• Resolved any patron issues within reasonable capacity
• Ran Daily/Weekly/Monthly Reports
• Contributed to and helped organize staff meetings, employee recognitions, and other incentives

Hotel Supervisor/banquet Bar Supervisor

Responsible for supervising 10-15 employees in daily hotel operations.

• Assisted with budget preparation, vendor scheduling and daily inspections.
• Planned community activities to coordinate with various sponsors.
• Continuously marketed local events to ensure top occupancy levels.