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0-5 years of experience
Responsibilities included serving food and beverages to patrons with a friendly upbeat attitde.
- Assisted hosts in maintaining an inviting entrance area while warmly greeting guests and escorting them to their seats
- Developed restaurant image by providing fast and courteous service to guests
- Consistently exceeded sales goals by efficiently managing sections and multi-tasking
0-5 years of experience
Typically served between 10-15 tables at a time.
- Worked in a very high-paced environment.
- Earned Shift lead opportunities based on performance
- Upsold orders and beverages.
- Provided excellent customer service and ensured that all of my customers were well taken care of.
- Problem-solved and resolved customer complaints and issues.
- Participated as an excellent team member to accomplish goals and objectives established by the company
0-5 years of experience
Answered questions about menu selections and made recommendations when requested
- Delivered exceptional, friendly and fast service
- Skillfully anticipated and addressed guests' service needs
- Assisted others in carrying out their part of serving meals
- Ensured cleanliness of dining area prior to serving
0-5 years of experience
Provided highest quality customer service to guests by greeting them, providing perfect seating per their requests, explaining food & beverage specials, and introducing them to their server.
- Processing food and drink orders over the phone and preparing them in a timely manner.
- Handling all cash register transactions and stocking coolers with dressings and desserts.
- Effectively trained, motivated, and coached new team members in all job responsibilities.
- Accurately prepared food items and baked desserts.
- Served great quality food to guests and made sure their dining experience was phenomenal.
0-5 years of experience
Coordinated with a 4-person server team nightly to operate successfully in high-volume dining environment
- Provided outstanding customer service to an average of 50 guests per night; averaged over 19 percent tips on $1,100 nightly sales every quarter
- Worked in coordination with other departments to ensure kitchen ran smoothly behind the scenes
- Managed multitasking in fast-paced environment
0-5 years of experience
Certified Trainer, chosen by General Manager, successfully trained over fifteen employees.
- Responsible for opening and closing of restaurant and bar.
- Organized and assisted in the completion of inventory systems.
- Served food and drinks to various guests.
- Built up a regular clientele of guests - one of the only servers to have 1 to 2 requests consistently every week.
- Worked many large parties and private dining events as both a server and a bartender.
0-5 years of experience
Delivered exceptional, friendly, and fast service.
- Accurately recorded orders and partnered with team to serve food and beverages that exceeded guests' expectations.
- Answered questions about menu selections and made recommendation when requested.
- Handled cash transactions.
0-5 years of experience
Interacted effectively with all customers and built a rapport.
- Maintained expert knowledge of all menu items and specials of the day.
- Took customers detailed orders, made sure customer's food and drinks were to their satisfaction.
- Provided cashier transactions.
- Completed daily opening and closing check lists.
- Trained new managers and new employees in proper bar and restaurant procedures.
- Conducted new employee training evaluations.
0-5 years of experience
Made coffee, ice tea, fill juice machine, ice bins and sanitize service passageway as necessary.
- Transferred the food orders to the subordinates for getting it prepared.
- Monitored consistently the food quality and service quality of orders being served.
- Tallied the orders served and collected cash at the end of the day.
0-5 years of experience
Cross trained as a cook and a server, successful working in both front and back house settings.
- Experience in food preparation, portioning, cooking and plating.
- Tasked with Manager responsibilities around customer satisfaction, management and crediting.
- Flexible with shift changes and schedule updates.
- Experience in inventory management of food, condiments, cleaning supplies and other necessary items for the restaurant.
- Contributed to multiple PR events for [company name]'s Camp Heartland and World Hunger fundraisers. Responsible for all monetary donations collected, created posters and other advertising, and organized campus events to promote awareness.
- Received multiple CHAMPS and WOW comment cards from employees and customers.
- Selected for higher level training and Management opportunities.
6-10 years of experience
I started this job in 2009 and worked there for a year. I came back to Erie in 2012 and was able to return to [company name] and have been working there since. Received food and beverage orders, advised on daily specials, and delivered food and drinks. Verified the accuracy of charges, delivered customer checks, and ensured prompt processing of transactions. Ensured customer satisfaction by monitoring needs and filling special requests. Provided quick, efficient and friendly service to customers. Competed with co-workers to achieve sales goals.
- I have learned to multi-task as a server and be able to take on many roles at one time. Doing this I am able to accomplish more at one time to better the guest experience and the restaurant itself.
- During shifts I have exceeded $1,000.00 in sales.
- Posses excellent organizational skills.
- Possess excellent written and verbal communication, documentation, and professional development.
- Recognized and decorated leader with ability to create and foster efficient and productive workplace environment with exceptional levels of interpersonal and team communications.
6-10 years of experience
Check identification of customers to verify and stratify Michigan age requirements for purchase of alcohol
- Clean bar, work area and tables; Stock bar with related supplies, materials, beer, liquor and wines
- Take beverage orders from serving staff as well as directly from patrons
- Order and requisition liquor and bar supplies weekly and compact monthly sales and quality control reports
- Assisted in training new hires
- Counseled and motivated servers to ensure optimum services
- Addressed customer's queries about menu selections
0-5 years of experience
Worked in a fast paced, upbeat, demanding environment.
- Worked in team environment to achieve a high standard of customer service.
- Implemented effective time management to meet the needs and demands of the restaurant.
- Developed and maintained positive relationships with guests.
0-5 years of experience
Greeted customers upon arrival to the restaurant, took basic information and seated promptly
- Took drink/food orders and delivered in a timely manner
- Adhered to strict regulations and food handling guidelines
- Handled financial transactions accurately and ensured each customer left with a smile on their faces
0-5 years of experience
Manages cash transactions
- Attends to customers needs and assisted with ordering decisions
- Provides exceptional customer service in a fast paced environment
- Prepared and dealt with upset customers and mediated the situations
0-5 years of experience
Delivered friendly, fast, and exceptional service
- Accurately recorded orders and partnered up with team members to serve food and beverages that exceeded expectations
- Managed dining room to ensure optimal guest experience
- Answered customer inquiries and resolved issues promptly
0-5 years of experience
Conducted money transactions
- Accept payment from customers, and make change as necessary.
- Request and record customer orders, and compute bills using cash registers, multi-counting machines, or pencil and paper.
- Cleaned and organized eating, service, and kitchen areas.
- Communicated with customers regarding orders, comments, and complaints.
- Prepared daily food items, and cooked simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
- Selected food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
- Prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
0-5 years of experience
Promptly served all food courses and beverages to guests.
- Answered questions about menu selections and made recommendations when requested.
- Effectively communicated with kitchen staff regarding customer allergies, dietary
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Delivered exceptional, friendly and fast service.
0-5 years of experience
Managed and executed flawless service
- Inventoried and stocked (beverage and food)
- Phone orders for carry out and delivery
- Solved a variety of problems and proactively minimized unforeseen issues
- Fluently arranged dining for over 100 reservations per night
- Scheduled
0-5 years of experience
Monitored food preparation and serving techniques to ensure that proper procedures were followed.
- Cleaned and sterilized dishes, kitchen utensils, equipment, and facilities.
- Stocked service stations with items such as ice, napkins, and straws.
- Removed trays and stacked dishes for return to kitchen after meals were finished.
- Monitored food distribution, ensuring that meals were delivered to the correct recipients and that guidelines such as those for special diets were followed.
- Examined trays to ensure that they contained required items.
0-5 years of experience
Provided excellent relations to the club members.
- Greeted and sat down members by their suitable names.
- Wrote down orders and brought food/beverages to the appropriate table in a quick manner.
- Memorized the constantly changing food and drinks menu and memorized the table settings.
- Catered all of the events held at the club.
- Managed the bar and served drinks to the members.
0-5 years of experience
Provide excellent service to customers.
- Taking orders from guests and offering advice on the menu
- Explained menus to customers and answered any questions regarding the menu and informed them of daily specials
- Assisted in kitchen when needed
- Knowledge in beer and wine
- Worked closely with staff to make sure that orders were served in an efficient manner
0-5 years of experience
Checked with customers to ensure that they are enjoying their meals and take action to correct any problems
- Took orders from patrons for food or beverages
- Served food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Cleaned tables or counters after patrons have finished dining
- Prepared hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Performed for or Worked Directly with the Public
- Performed General Physical Activities
- Communicated with Supervisors, Peers, or Subordinates
- Established and Maintained Interpersonal Relationships
- Experience with: Touch screen monitors
0-5 years of experience
Server in restaurant's two main dining rooms
- Communicates effectively and demonstrates personable conversation with restaurant patrons when receiving dining orders
- Accountable for restaurant transactions, profits for opening and closing hours, and management of services
- Reliable and controlled mannerisms toward management, coworkers, and customers during hours of operation
- Works efficiently with other servers and staff to provide restaurant patrons with a memorable dining experience
- Calm professional demeanor when presented with confrontational situations by both customers and coworkers
0-5 years of experience
Responsible for greeting customers in a welcoming way, maintaining a professional attitude as I answer all questions in regards to the menu, food preparation, and the company itself.
- Correctly recording the customer's order and inputting said order into the point of sales system "Microsales". I then take the customer their drinks/popcorn/candy.
- Ensuring the customer has received the correct food order and that they are satisfied with what they have received.
- Handling all cash/credit card payments and taking correct change if the customer used cash.
- Cleaning theaters, washing dishes, and cleaning designated server areas.
- I was promoted to Trainer after a year of serving, and a crew leader shortly after that.
- As a trainer, I was in charge of keeping the server manual and tests updated. I also worked closely with management to ascertain the best ways to train new hires.
6-10 years of experience
Deliver excellent customer service and conduct in-house sales promotions while functioning as food server, beverage server, and hostess
- Familiarize guests with menu and daily specials, accurately record food and drink orders, deliver multi-course meals, and tally bills
- Perform team lead role by assisting other team members and training newly hired employees
- Assist in stocking various areas of the restaurant while always ensure a clean and safe working environment
- Perform additional duties as special events/catering server and bartender; assigned set up and takedown for smaller parties
- Consistently praised in customer surveys for friendliness and efficiency
0-5 years of experience
Took and placed food orders accurately and quickly
- Maintained cash drawer, processed customer transactions and protected company assets
- Provided customer service contributing to store profitability and guest satisfaction
- Maintained food freshness and temperature according to OSHA and corporate guidelines
- Maintained store sanitation and cleanliness according to OSHA and corporate guidelines
0-5 years of experience
Greeted/Attended to guest needs during their dining experience
- Ensured desired food was properly presented
- Diffused guest complaints and problems, preventing unpleasant visit or a formal complaint
- Altogether ensured customers comfort in the establishment and welcomed, if not ensured, their return
0-5 years of experience
Engage in communal conversations with dining customers and patrons to make them feel welcomed and comfortable
- Work alongside other servers and be a team player
- Manage several different tasks in a fast paced environment
- Provide friendly customer service and rapport with dining customers
- Learn menu items and be able to describe them appropriately to guests
- Deliver beverages and food in a timely manner
- Check-in with guests to ensure that everything is going well
0-5 years of experience
Cleaned and prepped restaurant for opening hours
- Serviced customers including order taking and resolving customer issues in a positive manner
- Served a variety of drinks and food
- Performed other duties as needed including bussing, running food, assisting fellow employees and customers
- Maintained a cleanliness of restaurant at all times
- Handled money from beginning to end of shift and returned proper change
10+ years of experience
Trained by world renowned bartender Norman Bukofzer.
- High-tea service.
- Responsible for requisition form completion and submission (inventory).
- Provide luxury guests services to distinguished clientele.
- Cater special events, such as Aretha Franklin's Birthday Bash, network television
- Selected for specialized butler duties, where close attention to detail is required to fullfil guests requests.
- Worked special events such as New Year's parties, bar mitzvahs, etc.
0-5 years of experience
Delivered fast and friendly service
- Answered menu questions and made recommendations when requested
- Accurately recorded customers' orders
- Addressed customers' needs
- Cashed out customers
- Made sure tables and restaurant was clean
0-5 years of experience
Interacted with customers in a busy, crowded restaurant
- Operated computer/cash register and accepted payments from customers
- Greeted customers, developed rapport; accepted, processed and delivered orders
- Trained new servers in protocol and etiquette
- Handled food substitutions and special requests efficiently
- Calculated restaurant customers' bills accurately
- Processed orders for customers accurately and within "service" times
- Served customers with courtesy, patience and a smile
- Demonstrated ability to interact with customers from diverse cultures and backgrounds
- Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions
0-5 years of experience
Being knowledgeable of what is on the food and drink menu, including the ingredients that are being prepped in the meal
- Making sure each guest has a satisfying dining experience which includes being polite, courteous, and knowing how to handle a complaint.
- Showing time-management
- Being able to handle checks, cash, and credit through the duration of the movie
- Working well with others so the job can be more efficient
0-5 years of experience
Delivered and served food and beverages to customers in an efficient and courteous manner.
- Responded to guest requests in a respectful manner.
- Displayed the importance of placing guests' needs first on a consistent basis.
- Worked irregular hours including nights, weekends, and holidays.
- Complied with all policies and procedures, and all health and sanitation laws and regulations.
0-5 years of experience
Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled preparing all other preparation tasks.
- Performing basic cleaning tasks as needed or as directed.
- Greet all guests and owners warmly with an appropriate greeting.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks.
- Properly stock supplies, serve food, handle cash, credit cards and a cash register.
0-5 years of experience
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Relay orders to the kitchen and ensure that all orders are delivered on time.
0-5 years of experience
Collect payments from customers, provide customer service, take orders from patrons, serve food or beverages to patrons, prepare checks, and make recommendations to customers
- Prep the dining room; do assigned side-work
- Greet customers in a timely, professional manner; accommodate to all customers to the best of my ability; answer any customer's questions fully and making recommendations;
- Assist in busing and resetting tables
0-5 years of experience
Wait and bus tables.
- Help with keeping the server's galley clean and neat.
- At the end of every shift make sure the restaurant floor and servers sections are clean.
- Roll an amount of sets of silverware given to us by the manager or assistant manager on duty.
- Trained new employees.
- Provide excellent customer service.
0-5 years of experience
Managed and maintained Windows Server 2003, 2008 and 2012 cloud based and dedicated servers that varied in complexity and usage.
- Configured and managed websites and webservers using IIS and Plesk
- Configured servers for deployment using Power shell scripts and installing Customer specific software.
- Used CDP Backup manager to create, append, manage and restore backups, and perform BMR's at customer's request to control the backup usage.
- Installed, configured and managed Mail servers using Smarter Mail
- Controlled client SPAM detection and removal using Smarter Mail SPAM filter settings, assigning various weights and controlling what happens when SPAM arrives to the server.
- Configured POP and IMAP settings within Smarter Mail
- Submitted RBL removal requests for server IP's
- Managed Server access with firewall rules and adding block lists for specific countries to deny access to the server from their specific IP segments.
0-5 years of experience
- Served 25 to 100 customers daily
- Stock and maintain server station
- Operated Register
- Calculated bills
- Hosted
- Promoted daily specials to increase product sales
- Assisted in training new employees
- Answered phone for to-go orders and reservations
0-5 years of experience
Solid experience working proactively within teams and leading teams, ensuring optimized and timely service.
- Strong attention for detail with proven ability to quickly learn all aspects of new menus and specialties.
- Reputation for putting guests at ease and maintaining composure in stressful situations.
- Talented at serving food safely, securely and gracefully.
- Solid experience working with people from all cultures and backgrounds.
- Excellent communication and interpersonal skills-at all levels.
- The ability to work in a group towards and obtain a common goal.
- Detail oriented, with a proven ability to identify, analyze and solve problems.
- Possess a fantastic memory and excellent listening skills, resulting in highly accurate order placement
0-5 years of experience
Took orders accordingly from customers and communicated with kitchen staff
- Greeted
- Handled customer complaints efficiently as accordingly as needed
- Assisted with maintaining and organizing inventory and stocking waitress stations
- Handled monetary transactions and cashier duties as needed
0-5 years of experience
Greet and seat customers providing patrons with menus and daily specials
- Take customer orders providing prompt and accurate customer service to patrons
- Maintain a clean and organized dining, kitchen, and bar area
- Receive and relay customer orders to kitchen staff
- Apply knowledge of cocktails and apply it to providing customers with beverages
- Provide customers with checks and handle financial transactions
0-5 years of experience
- Accurately and quickly place food orders
- Answer all questions concerning food preparation, menu choices, special dietary needs, and current promotions
- Meticulously examine the guests order for the quality and accuracy of preparation
- Consistently meet and exceed corporation sales goals
- Qualified to count and balance cash drawer with accuracy
- Prepare and serve alcoholic drinks to guests in a timely manner
0-5 years of experience
Greet guest upon entry, take drink and food orders.
- Enter orders into POS (Point of services) accurately; deliver food and drinks in a timely manner.
- Check backs to ensure guest receive exceptional service.
- Answer phone, and questions guest might have about the menu.
- Keep working area clean and tidy.
0-5 years of experience
Building relationships with customers and prospective customers
- Providing excellent customer service
- Escorting customers to their tables
- Serve food, prepare checks and present menus to customers
- Taking orders and serving food and beverages
- Maintaining supplies and inventory
- Checking patrons for minimum age before serving alcoholic drinks
0-5 years of experience
Maintaining a clean professional appearance
- Greeting guest and giving them a fine dining experience
- Substantial menu and alcohol knowledge
- Catering to guests needs and expectations
- Keeping up with side work as well as guests
- Closing credit card and cash sales transactions
6-10 years of experience
Member of Safety Committee
- Certified Trainer
- Ability to resolve problems and assist customers with questions, concerns or complaints.
- Excellent people skills and customer service.
- Energetic and dependable with a positive attitude.
- Able to motivate coworkers and enjoy being a resourceful team player.
- Strengths also include cultural sensitivity and ability to build rapport with a diverse workforce.
- Eager to meet challenges and enjoy constructive evaluation.
0-5 years of experience
- Superb customer service ensuring that all guests needs were met in a timely manner.
- Paid special attention to specific requirements (e.g. allergies)
- Regularly cleaned and restocked server stations to meet safety and health codes
- Entered data into the system accurately and counted cash on hand
Server Duties and Responsibilities
Job duties for servers vary depending on the type of dining establishment where they work and the menu items available. However, there are several universal core duties that all servers perform:
Greet Guests Servers greet and welcome guests as soon as they are seated.
Take Orders Servers accurately record customer orders and make menu suggestions when customers are unsure about what they want. Servers also tell customers about available specials or particular menu items of interest, such as award-winning dishes. Servers relay these orders to the kitchen.
Serve Customers Servers serve customers food and beverages after orders have been completed by the kitchen. They also frequently check on customers while they are dining to see if they are happy with their food and if they need anything else.
Clean Servers clean tables and dining areas during meal service, removing plates and silverware that customers have finished with and wiping down tables and chairs.
Collect Payment Servers enter customer orders into the point of sale system, deliver the bill to customers, and collect payment on the bill.
Follow State Alcohol Laws In eating establishments that serve alcoholic beverages, servers check customer ID before serving alcohol. They stop serving customers if they become belligerent or otherwise too impaired by drink. Cutting off alcohol service is a law in many states that servers and bartenders must observe.
Maintain Professional Appearance Servers maintain a professional, well-groomed appearance during their work shifts. This may include removing piercings and covering up tattoos in addition to staying clean and presentable.
Stock Condiments Servers keep table condiments stocked and arrange table displays attractively and according to dining room standards.
Prep Food and Drinks Servers make nonalcoholic beverages and prep some food items, such as salads and desserts, to lighten the workload on the kitchen staff.
Server Skills and Qualifications
Servers are professionals who display a friendly, upbeat attitude and perform their job duties quickly and efficiently. Employers hire servers with the following skills:- Customer service - servers have strong customer service skills to address customer complaints and provide them with a professional, caring dining experience
- Salesmanship - because servers make menu suggestions, sales skills are essential and highly desired by employers
- Math skills - servers present and collect payment for bills from customers, which requires basic math skills
- Problem-solving skills - servers use problem-solving skills to address customer problems when meal items are not satisfactory
- Multitasking - servers are able to juggle several tasks and wait on many tables at once, which requires solid multitasking abilities
- Physical stamina - as servers stand and walk during the entirety of their shifts and carry many items at once, they need the physical ability to perform these tasks
- Communicationskills - servers need excellent communication skills to effectively speak with customers and other restaurant staff
Server Education and Training
Some employers require servers to be at least 18 years of age, but this is not always a requirement. Any establishment that serves alcohol requires servers to be at least 20 years of age, in accordance with state laws. No education or special training is usually required for this entry-level position. Restaurants will train new servers who have no experience. During this training period, which commonly lasts one to two weeks, new servers will "shadow" an experienced server by following them around and observing all the tasks they perform.
Server Salary and Outlook
Servers usually earn tips in addition to their hourly wage. As such, hourly wages for servers can be lower than state minimum wage requirements. According to data from the Bureau of Labor Statistics (BLS), waiters and waitresses earn a median annual salary of $19,990, or $9.61 hourly. The BLS predicts that jobs for these professionals will increase 7 percent through 2026. This rate is as fast as the national job growth average. Even full-time servers do not typically receive benefits from employers, though some establishments may offer basic health insurance. Vacation days and sick days may be provided to servers who stay with the same employer for more than one year. Many employers do provide servers with free meals during their work shifts and offer employee meal discounts during off hours.
Helpful Resources
Find professional job opportunities and industry events, and learn the strategies of successful serving, using these book and websites:
National Restaurant Association - this website was designed for servers and all other restaurant professionals, and features news updates, restaurant career opportunities, and upcoming events information
Presenting Service: The Ultimate Guide for the Foodservice Professional - learn serving strategies in this book, which includes information about serving specialty coffees, cocktails, and wine, in addition to food service tips and information about international-style dining for restaurants that focus on foreign cuisines
Association of Nutrition & Foodservice Professionals - stay up to date on restaurant news and industry events, education resources, and important legislation for restaurant workers with this website
The Encyclopedia of Restaurant Training: A Complete Ready-to-Use Training Program for All Positions in the Food Service Industry - this book covers all aspects of restaurant training and comes with a companion CD-ROM to make it easier for servers to visualize important points
Hospitality Cover Letter Examples
