- Featured in:
-
High Quality
The best examples from thousands of real-world resumes
Expert Approved
Handpicked by resume experts based on rigorous standards
Diverse Examples
Tailored for various backgrounds and experience levels
Hotel Manager Resume Samples
No results found
Candidate Info
years in workforce
years at this job
Business Administration
Hotel Manager
Strengthened quality performance level by reshaping the culture and providing guidance and supervision to management of the front desk, restaurant, catering, security, housekeeping, building and ground maintenance.
- Improved hotel rating on Tripadvisor.com from 22 out 24 worst to 6 out of 24 by implementing new strategies and improving customer service
- Increased revenue by implementing new ideas that resulted in full occupancy daily
- Earned recognition of owners and clients on a consistent basis for excellent performance
- Handled scheduling, hiring and training operations.
- Supervised a staff of 34 employees
Candidate Info
years in workforce
years at this job
Management
Hotel Manager
Successfully managed property day-to-day operations to achieve optimum performance, profitability, and 100% guest satisfaction.
- Coordinated and implemented sales and marketing activities of the property. Communicated with existing and perspective clients to establish a strong professional relationship.
- Demonstrated ability to recruit, hire, and train a highly motivated team.
- Conducted coaching/counseling sessions, performance evaluations, discipline documents, and terminations.
- Responsible for the preparation of property budgets and ensure purchases are within the budget.
- P & L management achieved profitability through revenue growth and cost control. Exceeded company year over year goals resulting in bonus payouts.
- Successfully resolved aging accounts receivable issues resulting in no bad debit write offs.
Candidate Info
years in workforce
years at this job
Hotel / Restaurant Management
Hotel Manager
Oversaw the overall operation of this 354 room hotel. Directed the management of the front office, housekeeping, engineering, night audit, mini-bar, in-room dining and security. Assigned General Manager duties and responsibilities in their absence. Served as Executive Committee member
- Participated as part of the Sales team in hosting fam. tours, sites, presentations and networking events.
- Represented the hotel at various association and chamber functions and meetings, gathering leads for meetings, room blocks, and catering events.
- Formulated and created the "experience" for hotel guests by leading the C3 Committee.
- Participated in budget meetings for 2009 and 2010. Focusing heavily on labor standards, expense reduction and CPOR's.
- Implemented a new process in Housekeeping that reduced labor by over $8000 per month without affecting the guest experience.
- Renegotiated several contracts in order to reduce expenses.
Candidate Info
years in workforce
month at this job
Hotel / Restaurant Management
Hotel Manager, Evening
Responsible for the overall evening operations of this four-diamond/star rated hotel through seven managers by ensuring standards, policies, and procedures were being exceeded in the front office, housekeeping, engineering, restaurant, banquets, kitchen, and security areas. Controlled average daily rates, average checks, staffing levels, environmental projects, guest history, and resolved all guest issues.
- Exceeded guest satisfaction scores over 95% in all areas
- Increased associates' morale and resolved labor relations issues
- Implemented Manager on Duty program resulting in higher management exposure
- Developed an evening management team focused on high performance of anticipating guests needs
- Conducted multiple property inspections each night to ensure staff efficiency and productivity
Candidate Info
years in workforce
years at this job
Banking
Operations/store/pet Hotel Manager
Trained staff in delivering utmost levels of customer service in greeting customers that come into the store
- Increased customer service scores by having associates initiate conversations with the customers
- Develop additional selling skills with associates on how to recommend additional products and services to increase sales
- In charge of weekly payroll, associates schedules and pet training schedules
- Trained, coached and mentored all associates to increase their level of knowledge and how to uncover additional needs
- Took underperforming branch level of customer service to number one in the region
- Increased sales and customer service scores in the Pet Hotel and exceeded yearly sales by over $45000.00
Candidate Info
years in workforce
years at this job
Hotel Manager
Managed all aspects of the Country Club's 59 room boutique hotel, including staff hiring and development, performance evaluations, scheduling for front office, maintenance and housekeeping as well as purchasing, contract negotiations with vendors, forecasting and yearly business plan and budget
- Worked directly with the Homeowners and HOA to answer questions, direct to proper outlets, resolve issues as well as schedule and promote Homeowner Events.
- Increased hotel profitability to a net 60% by controlling expenses, and increasing bookings
- Promoted Negotiated Corporate business, increasing it by 20% year after year
- Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant
- Developed golf packages as well as special event packages, to maximize revenue for both hotel and Food & Beverage
- Yield management/Revenue management that lead to increasing ADR by an overall 8%
- Enhanced Social media links, company website updates, facebook, twitter
- Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales
Candidate Info
years in workforce
years at this job
Hotel Restaurant Institutional Management
Hotel Manager
Responsible for overall daily hotel operations for a 568 room property with over 78,000 square feet of meeting space producing revenues in excess of $24 million dollars annually.
- Completed $10 million dollar renovation in 2013.
- Implemented new core standards though out the property with a primary focus on customer service, Make it right and the Tell Me Tree.
- Oversee staffing, training and scheduling of 150 employee
- Helped conceptualize a new restaurant and bar as our primary restaurant.
Candidate Info
years in workforce
years at this job
Program
Management
Hotel Manager
Managed all areas of the hotel in accordance with brand standards to achieve superior guest service and product quality.
- Supervised management of housekeeping, front office, security and building/grounds maintenance.
- Handled reservations, sales and marketing.
- Hired and trained staff and monitors their performance, oversaw scheduling.
- Demonstrated visible operational leadership and management to the hotel staff.
Candidate Info
years in workforce
years at this job
Business Communication
Tourism And Management
Assistant Hotel Manager
Ensured the efficient management of all departments of the hotel.
- Promoted to accounts administration section to track budget and inventory of purchases for housekeeping, warehouse, souvenir shop, and restaurant for the hotel.
- Assisted manager and performed weekly payroll transactions for approximately 80 hotel employees.
- Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve.
- Made sure recommendations for salary and wage increases, based on performance reviews, revenue goals, and personal goals set with the employee on performance.
- Ensured that the company's training objectives are achieved.
- Ensured that employees are following policy and procedures according to the company procedures manual and promoting excellent guest service.
Candidate Info
years in workforce
years at this job
Hotel Restaurant And Travel Administration
Hotel Manager
Management and supervision of all operating departments.
- Budgetary responsibilities in creating the annual budgets, evaluating monthly Profit and Loss statements and assist with creating monthly variance reports.
- Conduct training and needs analysis reports to determine departmental and management/individual requirements.
- Conducted customer service training classes for incoming seasonal associates and managers.
- Responsible for conducting both hotels yearly and 5 year capital plans.
- Maintained high customer service scores by developing and implementing goals and objectives for Executive Committee members increasing service scores by 1 percent over 2010.
- Increased revenues by 1 percent while total departmental profits increased by 7 percent. Ensured good controls were in place using checkbook accounting and wage progress reports.
- Assisted in developing marketing strategies for rooms and food outlets.
- Conducted weekly walk thru with the Director of Engineering, Director of Food and Beverage and Director of Housekeeping.
Candidate Info
years in workforce
months at this job
Liberal Arts, Communications
Retail Merchandising
Hotel Manager
- Managed the day-to-day operations of this extended stay hotel (including administration, guest services, housekeeping, and maintenance) within corporate strategies and guidelines.
- Consistently improved guest satisfaction scores, most notably in the areas of cleanliness and customer care, to become
- Worked with the regional Revenue Manager to drive ADR (Average Daily Rate) and occupancy to achieve the corporate
- Participated in on-going sales activities to bring in new business, build loyalty with established customers, and develop
- Responsible for monthly procurement of supplies and Capex expenditures.
Candidate Info
years in workforce
years at this job
Business Management
Hotel Manager
Directed day to day activities of Front Desk/Audit, Maintenance, Housekeeping, Food & Beverage, and Marina of 57-room resort hotel.
- Oversaw Maintenance staff in preventive maintenance and special projects.
- Maximized occupancy rates and profitability through utilizing Internet Booking Systems including Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Sabre Hospitality Management System, Booking.com, and Hotel Plus.
- Maintained Accounts Receivables and Tenant billing on daily basis.
- Accepted deliveries, oversaw staff, and ensured kitchen/bar equipment and computers were in proper working order in Food & Beverage manager's absence.
- Maintained proper operation of all Front Desk computers and office equipment.
Candidate Info
years in workforce
months at this job
Marketing Management
Hotel Manager on Duty/assistant Front Office Manager
- Managed 45 direct reports in luxury property including Guest Service Agents, Concierge, Bellmen, Doormen and PBX Telephone Operators, as well as the daily operations of the front office.
- Managed 383 guestrooms while simultaneously undergoing $30 million full scale renovation.
- Met and exceeded guest satisfaction and loyalty. Continued focus on customer service.
- Proactively resolved all guest issues.
- Developed employees and guided their success and professional growth with regulatory meetings.
- Worked directly with Executive Committee regarding hotel operations, in addition to constant communication with all hotel departments.
Candidate Info
years in workforce
years at this job
Business Administration
Hotel Manager
Started as a Front Office Manager in 2003 and then promoted to Ass. Hotel Manager after two years. Became an acting Hotel Manager in 2006 which expanded supervision to all aspects of hotel operations, accounts receivable/payable, inventory management, staffing.
- Drove significant improvement on guest service scores.
- Profitably improved revenues and in 2009 reached highest GOP in the 10 years history of the hotel.
- Spearheaded the yearly renovations and improvements
- Winner of the "Ladies in Business and Management" Award for 2011 in the category "Hospitality management", Business Lady Corp BG
Candidate Info
years in workforce
months at this job
Bachelor of Arts
Business
Business Management D
Asst. Hotel Manager
- Developed maximum profits through cost and labor control.
- Maintained the highest standard of services to the guests, including maintenance and cleanliness for the guests' rooms and associated facilities.
- Clearly described, assigned, and delegated responsibility and authority for certain operations to various sub-departments.
- Ensured the cleanliness of all food and beverage facilities including the restaurant, lounges, banquet rooms, storage rooms and kitchen.
- Coordinated and implemented sales and marketing activities for the property.
Candidate Info
years in workforce
years at this job
Business
Assistant Hotel Manager
Responsible for the overseeing of pre-arrival and departure assistance of VIP guests
- Reviewed daily reservation reports, communicated relevant information, and followed-up with appropriate departments prior to guest arrivals
- Prepared and conducted daily shift briefings, addressing guest requests, concerns, departmental goals and VIP status
- Dealt with and resolved all guest issues, initiating compensation when warranted
- Partnered with appropriate departments managers, regarding guest concerns, following up to assure timely resolution
- Charged with implementing new and creative guest amenities
- Maintained lobby presence, elevating the atmosphere to reflect the 5 Diamond standard
- Mentored the international hospitality students
- Coached and motivated the staff, provided leadership to cross functional teams
- Collaborated with various department personnel on work study teams, focused on guest experience and strategic cost savings initiatives
- Participated in company job fairs
Candidate Info
years in workforce
years at this job
High School Diploma
Sociology
General Hotel Manager
Provided leadership and direction to all facets of operations
- Ensure compliance with corporate policies and procedures.
- Supervised all aspects of employment for property staff (recruiting, hiring, training, scheduling, leadership, supervision, and motivation, proper delegation of tasks, retention and termination)
- Processed all payroll and handled all bookkeeping
- Maintained property records
- Streamlined business processes and enhanced operational efficiency levels.
- Conducted quarterly safety meetings and daily meetings with Assistant Managers and Head Housekeeper
Candidate Info
years in workforce
months at this job
Business Management
Business Management
Hotel Manager
- Conducted interviews, orientations, training, completed evaluations, and processed all new employee paperwork and updated job descriptions.
- Created and maintained staff schedules.
- Processed all AP and AR accounts within the company.
- Maintained a high level of cleanliness in 116 rooms.
- Received a high level of accreditation on Trip Advisor.
- Conducted Sales within the community to promote and maintain business relationships to increase occupancy.
Candidate Info
years in workforce
years at this job
Bachelor of Business Administration
Office Manager/executive Assistant and Hotel Manager
Managed and prepared company finances through general bookkeeping (A/P & A/R)
- Responsible for reconciling accounts, bill paying, budgeting and generating proposals and invoices through programs such as QuickBooks and database management systems
- Formulated financial plans in accordance with budgets
- Assisted in preparing rental contracts for property tenants
- Communicated with multiple suppliers and ensured timely delivery and maintenance of inventory
- Supervised and provided in-house technical support to hotel maintenance staff
- Delegated tasks and coordinated employee schedules
- Inspected and evaluated room upkeep daily to ensure exceptional guest accommodations
- Provided Executive support to owner
- Provided a professional and friendly service to accommodate guests' demands and employee satisfaction
Candidate Info
years in workforce
years at this job
Applied Science
Hotel Manager
Monitored and coordinated all aspects of customer and guest relations.
- Registered and processed guests promptly upon arrival.
- Accurately sold rooms and make reservations.
- Maintained hotel property and executing property improvements.
- Scheduled building and room maintenance, housekeeping and laundry.
- Coordinated payroll, accounts receivable and deposits.
- Maintained inventory levels and purchases within budget criteria.
- Implemented and enforced policies and procedures for hotel staff.
Candidate Info
years in workforce
months at this job
Hotel Restaurant And Tourism Management
Acting Hotel Manager
Effectively operate and oversee 1st AAA 4 diamond rated casino hotel classified as a boutique hotel
- Help increase revenue and maintain 100% occupancy with casino marketing strategies
- Manage and develop 50+ team members, and supervisors
- Create new inventive ways to fine tune all hotel operations through constant review and modifications
- Manage all monthly, quarterly, and yearly budgets
- Send monthly business reports to Casino GM
Candidate Info
years in workforce
months at this job
Banking And Financing
Graphic Arts
Front Office Manager / Hotel Manager
Responsible for managing all departments of a 3 star boutique hotel with 105 rooms and 35 union employees.
- Planning efficient work schedules for hotel staff while reducing overtime by 30%.
- Creating procedures for handling reservations, cancellations, no-shows reducing errors and adjustments.
- Developing marketing strategies and incentives for staff in an effort to maximize hotel occupancy and revenue.
- Creating and adhering to a practical hotel budget, focusing on cutting costs when possible.
- Overseeing all aspects of hotel operations including special projects, vendor contracts and accounting.
Candidate Info
years in workforce
years at this job
Business Administration
Business Management
Tourism And Economics
Hotel Manager
Manage operation for 9 Front Desk representatives, 7 Housekeeping. 2 Laundry, 1 Maintenance, 3 Public Area Department representatives
- Verify that the correct charges and credits are posted to the corresponding guest folio
- Collect from $1K-$10K payment/ Make daily deposits
- Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
- Complete all process of Payroll and work schedule for over 20 employees/ weekly Forecasting of hotel occupancy / and also monitor overall Budgeting
- Manage all / resolve guests complaints
- Provide quotes for room rates and up-sell the guest when possible/Group Sales
- Maintain and increased hotel cleanness scores
Candidate Info
years in workforce
year at this job
Bachelor of Science
Master of Arts
Assistant Hotel Manager/ Housekeeping Manager
Expedited breakfast, lunch and dinner services on a rotational basis with the Hotel Manager ensuring appetizers and entrees were delivered accurately, timely, and to chef specifications
- Managed front of house to ensure stewards are serving guests in accordance with fine dining standards and appropriately meeting special requests and dietary needs
- Assisted Hotel Manager with daily tasks including inspecting rooms, taking inventories and placing orders
- Ensure highest standards of cleanliness are met by inspecting all guest cabins as well as public areas daily
- Maintain accurate inventory of cleaning supplies, amenities, paper products and linens to ensure proper stocking and cleaning of guest cabins
- Set up bar before opening and tend bar daily during cocktail hour as well as be available to prepare beverages during meal services and nightly entertainment
- Assist with steward training in addition to developing weekly steward schedule
Candidate Info
years in workforce
years at this job
Hotel Manager
- Coordinated application process, exhibited and leased the 30 hotel rooms in the complex.
- Entered and maintained up-to-date data for each hotel room and its tenants in the hotel database.
- Monitored on-time payments for rent, late fees, and damages
- Handled a wide variety of customer needs and concerns
- Answering phones and greeting customers.
Candidate Info
years in workforce
years at this job
Economics And Business Administration
Hotel Manager
Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
- Makes sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director.
- Communicates all policies and procedures to entire staff, Conducts regular meetings to provide various information including company communications, policy reviews, local property activities and goals.
- Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
- Performs trend Analysis and forecasting for effective revenue management.
- Manages budget for current and future expenditures and plan activities accordingly in order to maximize revenues and profits.
- Coordinates training programs.
Candidate Info
years in workforce
years at this job
High School Diploma
Technology Program
Hotel Manager
Ensure that all employees are trained for their positions to maximize service, production and efficiency
- Conduct employee performance evaluations as prescribed, control staffing.
- Maximize profits and control costs.
- Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit.
- Direct and coordinate the food & beverage operations.
- Ensure the property is well maintained and that all mechanical equipment is in good working order.
- Responsible for the preparation of property budget and forecasts.
Candidate Info
years in workforce
years at this job
Htm
Hotel Manager
Held multiple positions while working at the hotel, (F&B Outlet Manager, Overnight Hotel Manager, Housekeeping Manager and Front Office Manager). Very experienced with all departments within a Hotels, and how the inertly affected each other.
- Manage and train all hotel departments
- Wrote catalogs, course guides and training brochures that enhanced the front office associates understanding of guest experience and loyalty more effectively.
- Manage all F&B outlets (Sports Bar, Fine Dining, and Poolside lounge)
- Effectively solve all open guest issues, ensuring a memorable stay
Candidate Info
years in workforce
years at this job
Tourism And Hospitality Management
Assistant Hotel Manager
A boutique hotel consisting of 70 Guest rooms, 1 Banquet Hall, and 20 staff members including Front Desks & Housekeepers.
- Manage daily operations of the complex including all administration duties for the management of finances, human resources, stock control,
- Planned accommodations, banquet themes and other hotel services
- Promoted customer service to guests and potential customers
- Ensured that every department is aware of yearly targets and operational goals
- Monitored budget and financial plans
- Monitored hiring and recruitment of new staff and administration personnel
- Planned and monitored work schedule of employees.
- Report regularly to the hotel owners regarding operations and planning.
Candidate Info
years in workforce
years at this job
Associate of Science
Hotel Manager
Accepted the position of Hotel Manager at 100 room casino property.
- Responsible for all hotel operations including budgeting, customer service scores, and hiring.
- Coordinated new carpet project throughout all guest rooms and corridors.
- Responsible for upgrading menu in continental breakfast to include many new items and improved
Candidate Info
years in workforce
year at this job
Liberal Arts
Assistant Hotel Manager
Oversee daily operations of hotel and restaurant.
- Weekly scheduling of hotel and restaurant teams
- Weekly/ Monthly ordering of supplies for hotel and restaurant
- Review of monthly financial statements, P&L and budgets
- Assisted in full transitioning of our restaurant menu in January 2015.
- Implemented standard operating procedures for our front desk, housekeeping, and restaurant teams 2015.
- Implemented standard of the week for our restaurant team in February 2015
Candidate Info
years in workforce
years at this job
High School Diploma
Hotel Manager
Demonstrates promotes a 100% commitment to providing the best experience for guests.
- Responsible for maximizing revenues and flow through GOP to meet or exceed budget.
- Manage labor standards and property level expenses to achieve maximum flow.
- Monitors inventory of supplies and equipment, ensuring purchases are made within budget.
- Works closely with Regional Director of Field Sales to manage all sales activities.
- Coordinates and implements sales and marketing activities for hotel property.
- Ensures that associate related issues are resolved in a timely manner consistent with policies.
- Directly manages the hotel staff on a daily basis; supervises approximately 8 associates on the property. Is also responsible for the overall direction, coordination, and evaluation.
Candidate Info
years in workforce
year at this job
Human Resources Management
Business Management
Hotel Operations
Hotel Manager
Manage Property budgets for all departments.
- Forecasting and revenue management.
- Manage property operations to assure optimum performance in guest service, employees, sales & marketing, property appearance, and P&L control.
- Ensure brand standards are up help and preventative maintenance programs are in place.
- Consistently deliver results that contribute to the overall performance objectives for business revenues, guest and employee satisfaction.
- Manage hotel outlets to generate maximum revenue
- Completed property renovations for entire hotel of 300 rooms
Candidate Info
years in workforce
years at this job
Accounting
Assistant Hotel Manager
- Aligned with Hotel Manager in the operations and profitability of the 289 room full service hotel.
- Participated in budget preparations along with Quarterly forecasting to ensure budget goals are achieved.
- Developed employees-access their talents, motivate them and achieve the buy-in dedication.
- Selected to serve on the (Leadership Committee) with the focus on devising ways to improve Cost reduction initiatives.
Candidate Info
years in workforce
years at this job
Pets Hotel Manager
Supervise the tasks of associates during shifts, plan daily tasks, assign and direct work for each shift to ensure efficiency
- interact directly with pet parents and provided outstanding customer satisfaction, ensure the health and safety of all pets and associates as well as adhering to all established policies and procedures
- Complete daily/weekly audits, generate reports to view customer comments, submit incident reports for both pets and employees, participate in monthly conference calls
- Interview/hire new employees, conduct new hire orientation and training
Candidate Info
years in workforce
years at this job
Business Administration
Business
Hotel Manager
Administrative and operational responsibility for staff.
- Customer relations management/responses
- Worked closely with vendors and outside service contractors to ensure proper pricing, delivery, and maintenance of products.
- Responsible for analyzing P&L statements, developing operation budgets, forecasting and capital expenditure planning.
- Provided support, training, motivation, guidelines and leadership to employees.
- Conducted regular inspections of hotel to ensure adherence to cleanliness and maintenance standards.
Candidate Info
years in workforce
years at this job
High School Diploma
Hotel Manager
Supervised ten employees and handled all customer check-ins and checkouts
- Supervised cleaning staff in all their duties
- Handled all money that came in and out of hotel and made cash deposits
- Rented available apartments and rooming houses
- Drew up leases and legal documents
- Supervised all repairs and maintenance on hotel, apartments and rooming houses
- Answered all telephone calls and directed them to the appropriate right parties
- Assisted the owner with various tasks that include payroll, bank deposits, registering the rooms and apartments with Housing Prevention and Development
- Used all business machines which include faxing, adding machines, copy machines and computers
Candidate Info
years in workforce
years at this job
Hotel And Restaurant Management
Event Coordinator/hotel Manager
Assist the General Manager in the daily operations of a 143 room hotel. Duties include front office operations, establishing daily room rates, conduct site tours, problem solve and trouble shoot in order to resolve all guest issues that may arrive. Meet with all department heads weekly including the Director of Sales, Chief Engineer, Executive Housekeeper, and Front Office Manager to ensure that the hotel runs efficiently. Consistently negotiate better pricing with vendors for food and beverage, linens and guest amenities. Coordinate all events that take place in the conference rooms in the hotel.
- Generate business by attending networking events, bridal showcases, local chamber of commerce meetings and business after hour events.
- Oversee hotel operations including sales, front desk, housekeeping, maintenance, team building, and staff development.
- Implement stringent food cost controls. Renegotiate better pricing for all linens and hotel amenities purchased for the hotel by vendor sourcing and identifying low-cost suppliers, and reducing overall purchasing costs by 7% annually.
- Able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations
- Market and coordinate all banquet rooms for social events and business meetings, conduct all hotel site tours
- Work with the GM to create the yearly budget and establish room rates
- Set up weekly BEO'S on Excel spread sheets and distribute to all department heads
Candidate Info
years in workforce
years at this job
Hospitality Management
Relief Hotel Manager/front Desk Manager
Maintain and promote positive guest relations through personal involvement and employee involvement
- Initiate and promote on-going training for all employees in an organized manner; Document and measure success of training.
- Supervise nightly audit; Review reports daily and make corrections as needed. Ensure that credit card transactions are processed for payment nightly, as well that all reports are timely emailed/posted/faxed, and that the computer backup has been performed.
- Prepare schedules; Ensure that staffing is adequate and within established guidelines.
Candidate Info
years in workforce
year at this job
Bachelor of Arts
Hotel Manager, Buffalo Bills Hotel and Casino
Responsible for all front of the house hotel operations for this 1200 room property.
- Departments included Front Desk, Bells, Valet, Environmental Services, and Pool Services.
- Managed 120 employees, including three Managers and nine Supervisors.
- Strategic planning to monitor expenses, drive revenues, and maximize profits.
Candidate Info
years in workforce
years at this job
Business Administration
High School Diploma
Asst. General Manger/hotel Manager
- Interviewed, hired, and reviewed personnel
- Ensured and efficient and profitable operations
- Executed daily operations of front desk, Maintenance, and housekeeping
- Established standards for personnel performance, service to patrons, room rates, credit and type of patronage to be solicited.
- Periodically inventoried supplies and equipment.
- Established procedures for work of housekeeping staff and planned work schedules and to ensure adequate Customer service
Candidate Info
years in workforce
months at this job
Hospitality Management
Assistant Hotel Manager
Supervise approximately 30 team members in front office operations: Front Desk, Bell Services, and Concierge
- Manage day-to-day hotel operations
- Assist team members to set and achieve goals
- Delegate effectively while enforcing policies
- Make and implement quick decision making
- Train, coach and instruct team members on company policy, culture and sales techniques
- Work with 3rd party vendors for special events and day to day operations
- Listen attentively to resolve any guest, employee or vendor issues with problem solving skills
Candidate Info
years in workforce
years at this job
Hospitality Management
Accounting & Finance
Hotel Manager
Monitor and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations
- Review scheduling and adjust daily based upon business levels to optimize budgeting
- Review and implement departmental standard operating procedures to enhance effectiveness
- Mentor Front Desk Managers and ensure proper service levels and training are being conducted for all levels
- Promote and recognize opportunities to provide guest service above and beyond all expectation and monitor correct handling of all guest requests
- Examine and correct inefficiencies in Front Office operation; of maximizing and increasing sales and/or yield; of reducing costs without affecting the level of service or product
- Handle customer comments and complaints and take swift corrective action
- Perform any other reasonable duties as required by the Executive Director of Front Office
Candidate Info
years in workforce
years at this job
Fashion Merchandising
Computer Sciences
Hotel Manager
Overseeing the entire day-to-day operations of a boutique hotel
- Negotiate contracts with OTAs
- Monitor collection of in house guest balances and direct bill receivables.
- Manage labor standards and property level expenses to achieve maximum flow -through to the bottom profit.
- Promote 100% guest satisfaction throughout the property.
Candidate Info
years in workforce
years at this job
Advertising
Hotel Manager
- Responsible for 230 acres of property; 1,501 guest rooms and over 445,000 sq. feet of conference space
- Manage hotel employees and outlets to maintain the highest level of customer service
- Problem solve and troubleshoot any guest or employee issues that arise
- Supervise maintenance, supplies, renovations and furnishings
- Carry out inspections of property and services
- Utilize guest feedback to improve overall experience for present and future guests
Candidate Info
years in workforce
months at this job
Business Administration
Industrial Organizational Psychology
Hotel Manager
- Accountable for overseeing all aspects of day-to-day operations including both front of house and financial management
- Maintained statistical records of customer accounts and in house expenses
- Major contributor to recent updated marketing strategies and business promotions
- Delivered excellent customer service while maintaining the correct handling of any clientele complaints
- Led daily personnel conferences with focus on updated objectives and detailed responsibilities
- Organized monthly staff outings to promote job enthusiasm and team unity.
More Hotel Manager
Resumes
Hotel Manager Resume Success Stories
