Guest Service Representative Resume Samples - Page 2

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Guest Service Representatives work in the hospitality industry and offer guests information related to services. Examples of Guest Service Representative tasks seen on successful sample resumes are greeting guests, answering to their inquiries, handling the accommodation process, making service recommendations, and solving complaints. Based on our collection of example resumes, the most sought-after skills in a Guest Service Representative are customer focus, excellent communication skills, patience, and problem-solving orientation. Basic computer competences are also required. A high school diploma or the equivalent is required to enter this field.

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11

Guest Service Representative

Performed clerical functions that support billing and money handling, guest reservations, and answering multi-line phones/ routing calls

  • Satisfied guest inquiry/ complaint communications
  • Responsible for distribution of guest room extras (honors perks, party activities, and various other amenities)
  • Served as a primary resource for general hotel information, activity recommendations, local directions and mapping
  • Worked cooperatively with door attendee to ensure proper bag checking and distributing
  • Provided full service
Candidate Info
1
year in
workforce
1
year
at this job
Medical Billing And Coding
Office And Medical Terminology
12

Guest Service Representative

  • Check-in and out guests of the hotel.
  • Handle any inquiries regarding the hotel, its amenities, or local entertainment times and availability (ex. Medieval Times, Knott's Berry Farm, Disneyland).
  • Assisted in setting up continental breakfast area on morning shifts.
  • Acted as hub of communication for any potential security risk situations.
  • Monitored who entered the hotel at all times, especially late evenings/early mornings.
  • Managed and monitored lost and found items from guests.
Candidate Info
1
year in
workforce
4
months
at this job
BA
Ethnic Studies
Aerospace Studies (us Air Force Reserve Officer Training Corps)
13

Executive Administrative Assistant/guest Service Representative

  • Ensured the highest level of guest satisfaction with regard to guests' questions, comments complaints and concerns regarding all aspects of their visit
  • Provided concierge services
  • Managed cash drawer and was personally responsible for auditing and accounting for day to day monies taken in and collected by accounting office.
  • Completed various projects and tasks for the General Manager, Director of Sales and Director of catering
  • Managed all event changes within the sales and catering department
  • Ordered supplies, managed Office and assisted all members of the sales and catering team
  • Organization liaison between the Sales/Catering and Food and Beverage Departments
Candidate Info
1
year in
workforce
1
year
at this job
14

Guest Service Representative

Prepared hotel reservations for Guests

  • Answered phones for inquiries and redirecting calls with excellent customer service
  • Prepared housekeeping schedules
  • Guest billing
  • Inspected rooms, cleaned lobby and work area
Candidate Info
7
years in
workforce
3
years
at this job
BS
Chemistry
15

Guest Service Representative

Working with a small team to promote a unique branding through social media and concierge and guest services, as well as working with retailers to keep their customers happy and returning.

  • Provides customers with on-demand concierge and guest services
  • Coordinating events and information through proprietary iPad program technology
  • Offering directional assistance
  • Researching and providing event and promotional information
  • Providing recommendations and reservations for restaurants, theaters and movies
Candidate Info
5
years in
workforce
3
months
at this job
Intelligence Operations
16

Guest Service Representative

First point of contact

  • Utilizes multi-line phone system
  • Coordinates with housekeeping to ensure all special request are handled properly
  • Process up to 200 guest arrivals and departures per day
  • Employee of the Month Holiday Inn Portland Airport March 2015
Candidate Info
5
years in
workforce
2
years
at this job
BS
Hospitality
17

Guest Service Representative

Answer telephones in a timely and polite manner.

  • Communicate with visitors and direct them to appointments or patient rooms.
  • Recognize and respond appropriately to violent/abusive situations such as threats, fires and emergency situations.
  • Transfer calls to physicians and nurses stations.
  • Schedule cab and bus rides for patients and visitors.
  • Find in house patients information using the computer.
  • Fax, scan and date entry.
Candidate Info
4
years in
workforce
4
years
at this job
C
Early Childhood Education
18

Guest Service Representative, Comerica Park

  • Maintained and supervised a clean, safe environment for guests
  • Interacted with guests in a fast paced, high populated environment
  • Attended to and handled all questions and concerns of guests
  • Communicated professionally via radio
Candidate Info
3
years in
workforce
3
years
at this job
BS
Health Science
19

Guest Service Representative

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.

  • Secure payment; verify and adjust billing.
  • Process all guest requests and relay messages.
  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Candidate Info
4
years in
workforce
1
year
at this job
AS
Computer Information Systems
20

Guest Service Representative

  • Answer questions from patrons about merchandise and answer those questions by walking them to departments
  • Turnover stock and product within departments to ensure quality and new styles for each season
  • Efficiently handle complex situations regarding product placement and sales techniques
  • Communicate and work across multiple teams to ensure efficient process flow.
Candidate Info
6
years in
workforce
4
years
at this job
Financial Accounting

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