Front Desk Clerk Resume Samples - Page 2

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Front Desk Clerks work in almost any industry and they are responsible for greeting visitors and performing clerical tasks. A typical Front Desk Clerk resume examples describes duties such as offering advice and information to customers, taking phone calls, updating databases, taking orders, collecting payments and many others. The most successful resume samples highlight the following qualifications: basic IT skills, communication abilities, courtesy, accuracy and the capacity of working under minimal supervision. No formal education is mandatory for this role, although some employers may prefer candidates holding a Bachelor's Degree in a relevant field.

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11

Front Desk Clerk

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

  • Maintained the front desk and reception area in a neat and organized fashion.
  • Use of computer for inputting customer information, communication, and creating documents.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Handle all guest complaints/issues.
  • Contacting companies for authorizations, and billing inquiries
  • Calculating payroll
Candidate Info
4
years in
workforce
4
years
at this job
HS
High School Diploma
AS
Science
12

Front Desk Clerk/ Night Auditor

Responsible for reservations via phone and internet

  • Maintained a tidy work environment
  • Created database and history of all checked out guests using MS Excel
  • Assisted and guided other clerks as needed
  • Trained employees for night audit and front desk
  • Created revenue tracking of hotel rooms sorted by efficiency and standard rooms
  • Tracked revenue received via walk-in, phone reservation, and third party reservations
  • Experience with MS Excel, MS Power Point, and MS Word
  • Experience with Softhotel PMS, HSS, FOSSE, Constant Contact, SalesPro, Guest Tracker and Win Micros hotel module
Candidate Info
5
years in
workforce
5
years
at this job
13

Front Desk Clerk

Receptionist of heavy call load, efficiency while multi-tasking, punctual

  • Handling of stressful and time restrictive situations
  • Cheerful and professional public relations at all times memorizing names/faces
  • Maintains high standards in honesty, integrity, and accountability
  • Always exerts 100% effort in all areas and a self-starter
Candidate Info
5
years in
workforce
2
years
at this job
Public Health
14

Weekend Night Auditor/front Desk Clerk

Operate computers programmed with accounting software to record, store and analyze information

  • Check figures, postings and documents for correct entry
  • Debit, credit and total accounts on computer spreadsheets and databases, using specialized accounting software
  • Operate 10 key calculations, copy machines to perform calculations and produce documents
  • Greet, register and assign rooms to guests of hotel
  • Verify customer's credit, and establish how the customer will pay for the accommodation
  • Make and confirm reservations and issue keys
  • Distribute Express Checkout folios
  • Provide customer service to customer, vendors, etc over the phone
Candidate Info
19
years in
workforce
8
months
at this job
BBA
Business Administration
MA
Public Administration
15

Front Desk Clerk

  • Responsible for taking reservations which include selling the property and providing information to prospective guests.
  • Ensure the guest’s satisfactions were always met at every interaction.
  • Customer service plays a huge role in any and all hospitality industry so therefore we always made sure each guest felt as though they were home safe and comfortable.
  • Was also the hostess for the restaurant when needed. Basically helped out with any department when needed.
  • Ensured that all wake up calls are handled promptly and properly.
Candidate Info
6
years in
workforce
4
months
at this job
Graphic Design
16

Front Desk Clerk

Handle guest check-ins and check-outs appropriately

  • Manage accurate accounting of all rooms
  • Answer queries regarding the hotel's services, charges, dining information, shopping and travel directions
  • Refer guests to appropriate departments to resolve complaints or provide suggestions
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
Candidate Info
5
years in
workforce
2
years
at this job
HS
High School Diploma
BS
Human Services
17

Front Desk Clerk

Provide outstanding customer service

  • Make sure all members are current with their memberships and take process payments
  • Answer and direct phone calls to reach highest level of customer satisfaction
  • Maintain excellent customer service
  • Uphold gym rules/regulations
Candidate Info
6
years in
workforce
4
months
at this job
HS
High School Diploma
18

Medical Front Desk Clerk/receptionist

Greeting and registering patients.

  • Answering the phones and transferring calls.
  • Scheduling appointments and calling patient's to reconfirm appointments.
  • Faxing patient's documents and reports to referring physicians.
  • Updating patient's information using Microsoft word, power point and excel.
  • Verifying demographic information and collecting co-payments.
  • Responsible for date entry, setting up and pulling patient charts and master jackets for the following day.
Candidate Info
5
years in
workforce
4
years
at this job
AS
Health Administration
BA
Biology
19

Front Desk Clerk

Front Desk Clerk at a small seaside hotel. Help guests with on island activities. Mitigate guest issues while providing excellent customer service. Check guest in and out, process credit cards for payment. Post payments to accounting program.

  • Input reservations in the Smart Hotel system from travel search engines to include Expedia, Travelocity etc.
  • Provide Concierge services
  • Manage housekeepers schedule and assign daily tasks.
Candidate Info
13
years in
workforce
1
year
at this job
BFA
Public Relations
20

Front Desk Clerk

support to 2 Doctors and 3 Nurses

  • Manage administrative support for surgical office
  • Answered multi-line phone system
  • Manage patient scheduling
  • Light insurance coding and matching vendor billing
  • Managed doctor dictation through email
  • Extensive patient filing
  • Patient confidentiality
Candidate Info
11
years in
workforce
1
year
at this job

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