Concierge
Grew repeat business by 12% and improved customer satisfaction survey results by 25% by providing extraordinary service to guests.
- Fostered 20% increase in customer loyalty by implementing interaction improvements.
- Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business.
- Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs.
- Assisted and advised customers regarding usage and benefits of organization's services.
- Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services.
- Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits.
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Residential Concierge
Manage concierge tasks for 159 residential units, supervising the priorities of 2 ambassadors during each shift
- Led the opening of a new property in Austin, establishing the operating procedures and training new hires
- Created the new property brochure, website and quarterly newsletter as well as offer notary/translation services
- Coordinate often complex requests and build positive relationships with residents and neighboring businesses
- Spearhead fund raising events, residential outings and championed a recycling program that reduced waste 75%
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Concierge
Consistently ranked #1 within department based on exemplary customer service, highest quality of work, strict adherence to deadlines, exceptional teamwork and ability to go above and beyond job description
- Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations
- Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment
- Assisted marketing team in coordination/hosting of in-store events; managed RSVP's, email communications, gift bags and VIP guest room set up/monitoring
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Concierge
Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones.
- Assisted in providing customer service and data entry for nursing.
- Managed incoming labs results and other prescriptions orders and properly located in patient's charts.
- Made follow up appointments for patients for Doctor's office.
- Communicated between nurses, pharmacist, lab staff and doctors.
- Maintained inventories of office supplies and printed forms and replenish them as necessary.
- Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting.
- Implemented and ensured state and corporate regulatory policies and procedures into daily office practices, informing and training staff members. (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA)
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Concierge
Managed the front desk services. Addressed residents satisfaction with services' provided.
- Addressed resident concerns and issues in accordance with the company's customer service standards.
- Resolved problems and complaints that residents may have.
- Received, stored and disbursed residents' packages.
- Maintained required records/ logs and delivered packages to the appropriate residence.
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Concierge
Provided polite and effective personal service to a luxury condominium building and its community by anticipating resident's needs and desires.
- Secured the building by monitoring systems, performing facility walkthroughs, and controlling access to owners' units, thereby achieving a zero incident record for over three years.
- Represented the HOA and its interests to vendors, real estate agents, and contractors.
- Maintained the building's administration with regards to unit turnover, deliveries, and trade work.
- Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions.
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Administrative Assistant/concierge
I was a Concierge for two years then was promoted to Administrative Assistant in new Surgery Center.
- Welcomed, checked-in and provided service to families, patients, staff and guests at hospital reception desk and in surgery family waiting room in a confidential and diverse environment.
- Responded to a wide variety of questions and needs, in person and on the phone. Used problem-solving skills to assess and resolve issues. Built relationships and trust through empathetic listening and respect.
- Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels.
- Monitored delegated measures to comply with government regulations. Followed safety and infection control.
- Managed customer analytics to include staff engagement.
- Assisted nurses, managers and director with special projects and new initiative implementation.
- Developed surgery volunteer program, led orientation, established duties, supervised and coached volunteers.
- Type 55 wpm, proficient in Microsoft Office, various databases and end-user survey software.
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Concierge
Direct assistant to the daily duties of the Chief Concierge and controller of all requisitioning for the Front Office department.
- Compiled current descriptions of international ports of call and assisted guests with shore side inquiries and confirmations.
- Located airline lost baggage and arranged delivery to the future ports of call; oversaw all luggage handling on the vessel.
- Prepared Embarking & Debarking guest reports for customs and clearance officials.
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Project Coordinator and Concierge
Ensured safety at all times in all duties and operations
- Acted as Ambassador of [company name] to members, providing first-class service to members via phone, email, chat, text, and in person
- Assisted members with check-in, luggage, and other requests
- Assisted pilots with boarding, deplaning, weight and balance, and all other service issues and requests
- Solved complex situations and assisted with contingency plans to address concerns of members and pilots
- Collaborated closely and communicate effectively with managers, co-workers, pilots, members, external service contractors and providers
- Ensured assigned premises are fully stocked with supplies and immaculate for our members
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Concierge Service
Customer Service
- Picked up and delivered items, and ran errands for guests/management.
- Provided information about local features such as shopping, dining, nightlife, and recreational destinations.
- Performed office duties on a temporary basis when needed.
- Arranged for the replacement of items lost by travelers.
- Planned special events, parties, and meetings, which included booking musicians and celebrities to appear.
- Executed daily operations of opening/closing of shift, cash management, safe deposits, bottle service assistance.
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