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Concierges greet guests in a hotel and make sure they feel welcome. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Speaking several languages, IT literacy and discretion are also highly valued at this job. Most Concierges showcase certification in hospitality services in their resumes.

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1

Concierge

Grew repeat business by 12% and improved customer satisfaction survey results by 25% by providing extraordinary service to guests.

  • Fostered 20% increase in customer loyalty by implementing interaction improvements.
  • Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business.
  • Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs.
  • Assisted and advised customers regarding usage and benefits of organization's services.
  • Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services.
  • Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits.
Candidate Info
21
years in
workforce
4
years
at this job
Hotel Management
2

Residential Concierge

Manage concierge tasks for 159 residential units, supervising the priorities of 2 ambassadors during each shift

  • Led the opening of a new property in Austin, establishing the operating procedures and training new hires
  • Created the new property brochure, website and quarterly newsletter as well as offer notary/translation services
  • Coordinate often complex requests and build positive relationships with residents and neighboring businesses
  • Spearhead fund raising events, residential outings and championed a recycling program that reduced waste 75%
Candidate Info
13
years in
workforce
5
years
at this job
BA
Hotel Management
3

Concierge

Consistently ranked #1 within department based on exemplary customer service, highest quality of work, strict adherence to deadlines, exceptional teamwork and ability to go above and beyond job description

  • Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations
  • Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment
  • Assisted marketing team in coordination/hosting of in-store events; managed RSVP's, email communications, gift bags and VIP guest room set up/monitoring
Candidate Info
4
years in
workforce
4
years
at this job
BA
Political Science
MA
History
PhD
Doctor of Philosophy
4

Concierge

Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones.

  • Assisted in providing customer service and data entry for nursing.
  • Managed incoming labs results and other prescriptions orders and properly located in patient's charts.
  • Made follow up appointments for patients for Doctor's office.
  • Communicated between nurses, pharmacist, lab staff and doctors.
  • Maintained inventories of office supplies and printed forms and replenish them as necessary.
  • Acted as a liaison between the physician, employee, and patient in a clinical setting and business setting.
  • Implemented and ensured state and corporate regulatory policies and procedures into daily office practices, informing and training staff members. (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA)
Candidate Info
8
years in
workforce
3
years
at this job
BA
Bachelor of Arts
5

Concierge

Managed the front desk services. Addressed residents satisfaction with services' provided.

  • Addressed resident concerns and issues in accordance with the company's customer service standards.
  • Resolved problems and complaints that residents may have.
  • Received, stored and disbursed residents' packages.
  • Maintained required records/ logs and delivered packages to the appropriate residence.
Candidate Info
12
years in
workforce
5
years
at this job
Hospitality Management
6

Concierge

Provided polite and effective personal service to a luxury condominium building and its community by anticipating resident's needs and desires.

  • Secured the building by monitoring systems, performing facility walkthroughs, and controlling access to owners' units, thereby achieving a zero incident record for over three years.
  • Represented the HOA and its interests to vendors, real estate agents, and contractors.
  • Maintained the building's administration with regards to unit turnover, deliveries, and trade work.
  • Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions.
Candidate Info
6
years in
workforce
5
years
at this job
Digital Media Arts
Medical
7

Administrative Assistant/concierge

I was a Concierge for two years then was promoted to Administrative Assistant in new Surgery Center.

  • Welcomed, checked-in and provided service to families, patients, staff and guests at hospital reception desk and in surgery family waiting room in a confidential and diverse environment.
  • Responded to a wide variety of questions and needs, in person and on the phone. Used problem-solving skills to assess and resolve issues. Built relationships and trust through empathetic listening and respect.
  • Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels.
  • Monitored delegated measures to comply with government regulations. Followed safety and infection control.
  • Managed customer analytics to include staff engagement.
  • Assisted nurses, managers and director with special projects and new initiative implementation.
  • Developed surgery volunteer program, led orientation, established duties, supervised and coached volunteers.
  • Type 55 wpm, proficient in Microsoft Office, various databases and end-user survey software.
Candidate Info
25
years in
workforce
5
years
at this job
C
Non-profit Management - 4 Month Non-credit Program
BS
Public Service Economics
CNA
Certified Nurse Assistant
8

Concierge

Direct assistant to the daily duties of the Chief Concierge and controller of all requisitioning for the Front Office department.

  • Compiled current descriptions of international ports of call and assisted guests with shore side inquiries and confirmations.
  • Located airline lost baggage and arranged delivery to the future ports of call; oversaw all luggage handling on the vessel.
  • Prepared Embarking & Debarking guest reports for customs and clearance officials.
Candidate Info
2
years in
workforce
3
months
at this job
BA
Hotel Management
9

Project Coordinator and Concierge

Ensured safety at all times in all duties and operations

  • Acted as Ambassador of [company name] to members, providing first-class service to members via phone, email, chat, text, and in person
  • Assisted members with check-in, luggage, and other requests
  • Assisted pilots with boarding, deplaning, weight and balance, and all other service issues and requests
  • Solved complex situations and assisted with contingency plans to address concerns of members and pilots
  • Collaborated closely and communicate effectively with managers, co-workers, pilots, members, external service contractors and providers
  • Ensured assigned premises are fully stocked with supplies and immaculate for our members
Candidate Info
2
years in
workforce
4
months
at this job
BA
Bachelor of Arts
Telecommunications And Spanish
10

Concierge Service

Customer Service

  • Picked up and delivered items, and ran errands for guests/management.
  • Provided information about local features such as shopping, dining, nightlife, and recreational destinations.
  • Performed office duties on a temporary basis when needed.
  • Arranged for the replacement of items lost by travelers.
  • Planned special events, parties, and meetings, which included booking musicians and celebrities to appear.
  • Executed daily operations of opening/closing of shift, cash management, safe deposits, bottle service assistance.
Candidate Info
11
years in
workforce
4
years
at this job

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