Auto Claims Adjuster Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

An Auto Claims Adjuster investigates the facts involved in a car accident and negotiates the settlement of the claim on behalf of his or her insurance company employer. An Auto Claims Adjuster's resume will consist of such skills as reviewing claims for information including injuries and fatalities, as well as policy coverage, and facilitating communications with both customers and repair shops. An example resume of an Auto Claims Adjuster will include a high school diploma as the minimum educational requirement, however adjusters must also stay up to date on ever-changing auto repair techniques and policies, as well as claims laws.

Want 2-3x more interviews (guaranteed)? Get a Professional Resume Rewrite from ZipJob

1

Auto Claims Adjuster

Investigated and resolved liability exposures in over 15 states while abiding by those states' specific statutes.

  • Negotiated liability exposures and subrogated claimant carriers on behalf of policyholders.
  • Resolved hundreds of bodily injury claims, assisting to meet and exceed office goal severities.
  • Educated and informed the insured on their policy and the claims process, personally yielding higher customer service than targeted by company goals.
  • Organized and prioritized time sensitive projects and claims, including total loss vehicle claims and catastrophe claims.
Candidate Info
7
years in
workforce
5
years
at this job
AS
Associate of Science
BS
Business Administration
2

Auto Claims Adjuster Intern

Investigated auto claims by interviewing the claimant and witnesses, consulting police records and inspecting vehicle damage

  • Evaluated claims to ensure validity, determine liability, and negotiate settlement value
  • Assisted managers with loss reports, confirming coverage, and answered member inquiries
  • Led a team of 20 peers in presenting an out brief to the CEO, president, and executives of USAA
  • Shadowed examiners, actuaries, underwriters, and lawyers to expand knowledge of the industry
  • Provided alternative solutions to challenges within the business of Property & Casualty
Candidate Info
6
years in
workforce
5
months
at this job
BS
Business Administration
3

Auto Team Leader and Auto Claims Adjuster

Managed a team of sixteen adjusters responsible for the processing of personal auto liability cases.

  • Tracked and compiled performance measurement data for reporting to higher management.
  • Monitored and distributed employee workloads to promote efficiency and effectiveness.
  • Negotiated customer service escalations and technical questions with expert knowledge of insurance regulations and insurance policies.
  • Serviced as a liaison between the local territory manager and team members on all process, policy and personal issues.
  • Mentored, evaluated and counseled employees on performance expectations and career succession.
Candidate Info
4
years in
workforce
4
years
at this job
BS
Education
4

Auto Claims Adjuster / Auto Claims Service Assistant

Started as an Auto Claims Service Assistant and later promoted to the Specialized Claims Retention Team involving bodily injury, complex property damage and liability investigations. As a key member of the team, work was completed with great attention to detail, effectively multitasking and providing remarkable service to both customers and business partners.

  • Developed and applied knowledge of insurance contracts, customer service philosophy, automotive repair methods and parts and medical and anatomical terminology.
  • Served as a resource to senior management by providing vital feedback on current company procedures and workflow to create needed improvements.
  • Presented new workflow and procedures to small and large groups of staff members to ensure company consistency.
  • Developed key forms and procedures that were introduced and used throughout the department.
  • Created and improved existing company workflows within the enterprise to generate greater efficiency and accuracy.
  • Built strong relationships with associates and service providers to achieve companywide goals that better improved sales and profits.
  • Provided various claim reports to executive management.
Candidate Info
6
years in
workforce
3
years
at this job
BS
Financial Management
5

Sr. PIP Auto Claims Adjuster/litigation

Administered 30-day pre-suit demands on files while analyzing cost effectiveness and resolve.

  • Reviewed insurance policy form endorsements and other records to determine accuracy in billing processing and reductions.
  • Analyzed Independent Medical Examination and Examination Under Oath reports, honoring or overturning same based on legal defense strategy.
  • Approved coverage according to business decision on questionable issues, in avoidance of further legal costs.
  • Negotiated with provider attorneys, responding and settling within the company's monetary position.
Candidate Info
8
years in
workforce
2
years
at this job
6

All Lines Auto Claims Adjuster

Investigated and resolved in excess of five thousand claims in eight states throughout tenure

  • Developed a strong understanding of legal issues and application of provisionary policy language to an array of claims issues
  • Applied policy provisions when appropriate and recommended denial of coverage in cases of fraud or policy exclusion
  • Reviewed medical bills and determined compensability for injured parties
  • Negotiated fair settlements of bodily injury claims with claimants and attorneys
  • Assisted supervisor by authorizing checks and approving denials requested by other team members
Candidate Info
15
years in
workforce
10
years
at this job
7

Auto Claims Adjuster II

Investigated claims by interviewing the claimant and witnesses, consulting police and medical records, and inspecting property damage to determine the extent of the company's liability.

  • Corresponded with or interviewed medical specialists, agents, witnesses, or claimants to compile information.
  • Assessed the cost or value of a claim and identified fraudulent claims for further investigations.
  • Calculated loss payments and approved payment of claims within a certain monetary limit.
  • Knowledge and application of insurance policies for proper determination of coverage.
Candidate Info
12
years in
workforce
8
months
at this job
HS
High School Diploma
BA
Business Of Applied Management
8

Auto Claims Adjuster- Material Damage Adjuster

Investigated and resolved first party collision, comprehensive, uninsured motorist property damage and third party rental and loss of use claims.

  • Confirmed coverage through accurate application of policy detail, drivers, vehicles and associated coverage.
  • Secured recorded statements from insured policyholder, claimants, witnesses, paralegals, attorneys, insurance carriers, Medical providers, agents and others.
  • Prepared detailed liability investigation reports for claims involving multiple exposures.
  • Set Claim settlement value and negotiated with attorneys to achieve settlement absent of litigation and finalize settlement with release.
  • Issued accurate and timely claim payments once coverage, negligence and damages have been confirmed.
  • Reviewed all files for potential limits issue and secured all applicable property damage releases.
  • Utilized skip tracing software to locate responsible parties and made recommendations based on predetermined criteria.
Candidate Info
10
years in
workforce
2
years
at this job
Business And Marketing Management
9

Liability Claims Representative & Senior Auto Claims Adjuster

Analyzed claims to determine extent of company's liability & made approval or denial decisions. Negotiated settlements with claimants, claimant carriers, & body shops in accordance with policy provisions and state guidelines. Collaborated with insurance agents and interviewed claimants to correct errors, rectify omissions and investigate questionable issues.
Outcomes:

  • Completed more than 3,500 claims throughout tenure. Provide optimum service to policyholders, negotiated fair settlements and review for possible fraudulent claims.
  • Determined the cause and extent of damages.
  • Maintained a superior total file quality rating average of 97% in file handling and claims from 2004 to 2011, exceeding the 94% departmental goal.
  • Maintained an agreed settlement average of 44%, exceeding the 35% department goal.
  • Received Outstanding Customer Service Achievement Award.
Candidate Info
10
years in
workforce
8
years
at this job
BBA
Management
10

Auto Claims Adjuster

Performed customer service from time of accident to solution - providing rental, setting up repairs and completing payment for repairs.

  • Lead company with 129% claim closing ratio
  • Determined fault of accidents by assessing the damage to the vehicles, and dissecting the accident scene.
  • Performed customer service management with claims to ensure customer care.
Candidate Info
13
years in
workforce
1
year
at this job
BS
Bachelor of Science

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!