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Transportation Dispatcher Resume Samples
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0-5 years of experience
Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing product information.
- Described Equipment products to customers and accurately explained details and proper use of the equipment.
- Recommended, selected and helped locate and obtain out of stock equipment based on customer request.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Handled daily heavy flow of paperwork and cooperated with the accounting department on invoicing.
- Investigated and resolved customer inquiries in a timely and empathetic manner.
- Dispatched Drivers Daily for Pick-ups & Drop offs, utilizing all federal and state and local rules and regulations.
- Minimized Driver overtime and reduced overall cost on transportation.
0-5 years of experience
Worked with division Administrators to provide accurate information related to students
- Communicated with drivers using two way radio
- Answered phones provided accurate information to parents, citizens, and other staff via multiline phone
- Dispatched drivers to various assignments while maintaining efficient coverage of all routes
- Calmly communicated accurate information to supervisors and EMS personnel during crisis situations
- Completed additional tasks as assigned
0-5 years of experience
Scheduled drivers loads, routes and pick-ups; Remained in constant communication with drivers.
- Kept records, monitored driver daily logs for errors or violations, and the monitored both drivers in relation to their remaining hours of service and equipment as to its availability.
- Coordinated and managed efficient loads to remain cost effective. Determined the best delivery methods and negotiated rates. Also identified and evaluated special needs for each load/driver.
- Provided over the road support to over 20 drivers, including hotel/ flight bookings and vehicle rentals, as well as organization and preparation of international border crossings paperwork.
- Organized and maintained hard copy and electronic documentation supporting delivery execution, transportation methods and customer obligations.
- Ensured that goods were shipped in the most efficient manner according to documented processes, including payload, route of travel, carrier selection, tracking the shipment from pick up through delivery all while focusing on cost reduction, service and contractual requirements.
- Maintained reports that described on time delivery statistics.
- Maintained customer systems to facilitate delivery of product.
0-5 years of experience
Developed and maintained electronic scheduling system for campus of over 1,500 students
- Created and organized employee schedules
- Managed weekly full time and part time hours
- Coordinated with campus departments for effective and efficient transportation
- Resolved transportation scheduling conflicts
- Managed loaner fleet schedule and approvals
- Provided on-call services and emergency coverage
0-5 years of experience
- Analyzed the most cost effective routing options based budget, service delivery schedule, and driver and equipment availability.
- Instructed and coordinated timely pick ups and deliveries with drivers, partner carriers, rail operators, and port operators.
- Communicated company policies and procedures to drivers, monitor performance against standards, and recommended corrective actions to management.
- Ensured that shipping and billing data was tracked appropriately and promptly.
- Authorized equipment drops and monitored container idling and consolidated shipments as needed.
- Assured routing decisions complied with state and federal laws and regulations governing safety and capacity issues.
0-5 years of experience
Dispatched company drivers to transport medical patients and other customers to appointments and outings.
- Scheduled a staff of over 80 drivers to maximize route efficiencies.
- Confirmed Medicaid patients' appointments for scheduling and reimbursement.
- Utilized company fleet and personnel efficiently and effectively to meet deadlines.
- Entered and interpreted data from Agilis software in support of organizational objectives.
0-5 years of experience
Managed 100 employee time cards in Oracle and kept records of personnel leave.
- Scheduled monthly maintenance for over 1000 vehicles.
- Liaison with transportation drivers and mechanics for over 30 breakdowns, weekly.
- Addressed all service needs from contracted service providers.
- Acquired parts in BISP using inventory software program.
10+ years of experience
Supervised staff of 30 in the Hospital Services and transportation Departments.
- Managed and monitored vehicle fleet usage and maintainance records.
- Collaborated with facilities management in planning and executing facility maintainance including fire and safety
- Spearheaded inventory management and production planning of blood products.
- Responsible for daily coordination and distribution of blood product from collection sites to laboratory.
- Collaborate with varios regions within organization ensuring timely shipment of product throughout
- Managed temperature regulated storage equipment monitoring systems.
- Trained staff on day to day operational procedures and regulatory complience as required by FDA, OSHA, and DOT.
- Generated and maintained departmental accounting reports and performed varios ad-hoc projects as requested by senior management.
0-5 years of experience
Assisted in dispatch duties and distributed work assignments
- Provided necessary support to ensure transportation schedules were attained
- Scheduled daily workload and department personnel
- Reviewed employee paperwork for accuracy
- Maintained necessary documentation and files
0-5 years of experience
Directed pickup and delivery of freight efficiently and by prioritizing rush deliveries
- Assigned trucks to drivers and provided accurate route directions
- Kept track of delivery process on route while being available for backup calls
- Scanned, faxed, and printed a high volume of documents daily
- Managed a multi-line telephone system with 100-150 inbound calls
- Scheduled pickup/drop-off assignments and other customer requests
- Train all new dispatch employees
- Recognized highly by managers and staff for exceptional work speed, knowledge and customer service
0-5 years of experience
Coordinated, scheduled, routed and tracked daily transportation services for clients to and from scheduled destinations ensuring a smooth delivery of service.
- Received incoming and made outgoing calls to clients to alert them of driver's arrival time.
- Assist with other vendors (e.g. Empire) tracking maintenance.
- Monitored and audited driver daily logs and buses to ensure compliance.
- Monitored usage of gas credit cards and issued and tracked all keys to all drivers.
- Prepared Caltrans reports and all paperwork and buses for 13 month CHP inspection.
- Trained and supervised Assistant Dispatcher to ensure compliance with all deadlines.
- Attended training to broaden knowledge in scheduling and dispatching and upgrade of transportation system RouteMatch.
0-5 years of experience
Managed [company name]'s logistics office during evening hours.
- Developed scheduling and work assignments for tugs, tankers and oil barges, including the scheduling of berthing at the Exxon Refinery docks.
- Coordinated vessel traffic moves and worked with ship pilots and masters for the docking and undocking of tankers. Provided services for ships such as fuel bunkering, lightering, tug assists, crew transportation and line handlers.
- Responded to casualty situations such as injuries, damages, spills or illness. Required immediate notification of all proper agencies and response teams.
- Input job revenue operations in computer system for all Exxon tug and barge moves.
0-5 years of experience
Directly responsible for dispatching 120 plus routes daily
- Ensured drivers were assigned trucks, equipment and tools required for routes
- Managed driver records to maintain compliance with DOT
- Reported daily/weekly reports to management of idle time and fuel usage
0-5 years of experience
Opened & closed for daily local deliveries of high-end product out of Best Buy warehouse
- Routed 3-5 drivers Tuesday through Saturday, with 15-20 stops per truck
- Maintained communication with drivers and clients throughout shift
- Diffused any customer dissatisfaction with product, delivery or drivers
- Provided excellent pro-active customer service to internal as well as external customers
0-5 years of experience
Handled all inbound calls related to route schedule, prearranged off schedule pickups, and equipment malfunctions
- Insure that all drivers have the required DOT card and that all DOT regulation were followed.
- Manage 30 drivers and prepare route assignments
- Monitor bus movements to insure on time performance.
- Served as point person to implement supervisor's directions while serving as liaison between Airserv and United & Delta Supervisors
- Supervised a 24 hour security operation to insure a sterile work environment
- Maintained schedules, sign-in forms and performance statistics
- Assist in payroll discrepancies and time management
0-5 years of experience
Built supportive relationships with teams at all levels of the organization, adapting communication accordingly, while establishing trust and credibility through daily interactions.
- Received train information and contacted driver for conductor and engineer transportation.
- Communicated with train dispatcher, crew and drivers for constant expedition updates including location and pick up.
- Insured drivers adhere to drive time according to DOT laws and company policy and producers.
- Monitored health and safety performance within operational area and works with HES professionals and operations staff to develop and/or implement programs or processes to improve HES behavior.
- Coordinated and assisted in area's HES training (VTA, Hands On and Formal). Assisted with the implementation of HES-related policies to assure compliance.
- Communicated with regional manager on action plans and goals for train crew
- Attended contractor safety meetings. Coordinate on-site contractor audits with contractor HES representatives
0-5 years of experience
- Acquired contracts for freight to be transported
- Negotiated the rate per mile and terms of under which the load must be delivered
- Filed and organized all bills of lading also all accounts receivable and payable.
- Facilitated all on the road tractor-trailer breakdowns and blowouts
6-10 years of experience
Responsible for coordinating and controlling the flow of private cars as well as public taxis in and out of the designated area.
- Conduct vehicular inspections including documentation of any "lost and found" items
- Assist in coordinating Special Events transportation including oversea filing
- Managed daily and monthly detailed reports, while obtaining and filing of barcodes and billing information
- Handle driver inquiries in a professional manner.
0-5 years of experience
Reviewed regional trip reservations software.
- Assigned and routed reservations to network transportation providers.
- Communicated with transportation providers on the Provider Call Line.
- Handled coordination of pre scheduled patient trips to medical facilities.
0-5 years of experience
- Set up hospital transportation by phone from one destination to another in California.
- Received and responded to non-emergency calls from the public and dispatchers via telephone and computer-aided dispatch (CAD) systems.
- Processed and evaluated information received prioritized calls and dispatched required units and/or agencies.
- Created and maintained an automated log of public safety communications activity via the Emtrack System.
- Maintained appropriate security and confidentiality of information created or encountered in the performance of duties.
- Assisted in providing on-the-job training and submitted progress reports and evaluations of said trainees.
0-5 years of experience
Assures that each scheduled route is appropriately covered by utilizing available relief or substitute drivers/assistants.
- Assures ready access to an up-to-date route sheet for each scheduled route.
- Maintains an accurate daily attendance roster of drivers and assistants
- Ensures that drivers and driver assistants clock their times accurately and that any write-in time is accurately reflected on the daily report.
- Maintains communications with drivers via two way radios
0-5 years of experience
Coordinate movement of pharmaceutical and medical samples from location to location.
- Communicate with drivers via email and two-way radio to ensure accurate delivery.
- Perform basic shop math (addition, subtraction, multiplication, division, and weighing and measuring).
- Accurately read, understand, and carry out written instructions.
- Responsible for assigning drivers to their respective routes while assuring crucial deadlines are met.
- Responsible for handling and resolving customer issues as well as special requests.
0-5 years of experience
Maintained an up-to-date listing of buses and assigned drivers and assistants.
- Maintained ready access to up-to-date route sheet for each scheduled route.
- Assures that each route is appropriately covered by utilizing available relief of sub drivers.
- Operate two-way radio base stations; record radio communications.
- Communicated with parents, supervisors, school administrators and department employees.
0-5 years of experience
- Dispatched over 100 vehicles throughout the DC, MD, and VA areas.
- Established efficient routes; ensuring that customers wait no longer than 15 minutes.
- Maintained consistent radio communication with all drivers, employees and manager.
- Interface with reservist and manager to secure additional drivers.
- Communicate with drivers to assign trips and answer driver calls.
- Ensures that drivers are performing assigned duties correctly and safely and that they meet all job-related specifications.
0-5 years of experience
- Entered customer load into system; updated loads when drivers call in.
- Coordinated with other terminals to meet customer needs and ensure all pick-ups.
- Plan drivers' dispatch, assign loads to drivers according to needs and driver capabilities.
- Communicate with drivers to give dispatch instructions.
- Monitored equipment to move it as quickly as possible to reduce per Diem costs for empty equipment.
- Communicated with customers/customer service departments regarding scheduling appointments and problems that arise with pick-up or delivery of loads; to ensure customer satisfaction.
0-5 years of experience
Schedule and coordinate driver runs to ensure store deliveries, vendor and 3rd party pickups and/or deliveries are on time
- Prepare and maintain Department of Transportation (DOT) and Toys "R" Us (TRU) records (e.g.: Xata, KPI's, Area Store Chargeouts, time off requests, driver runs, DOT files)
- Coordinate with mechanics on vehicles needing repair and daily status of equipment available
- Review information from the corporate office and accept/deny load pickup requests
- Coordinate inter-area backhaul and Distribution Center Backhauls to minimize empty miles
0-5 years of experience
Schedule and coordinate driver runs to ensure store deliveries, vendor and 3rd party pickups and/or deliveries are on time
- Prepare and maintain Department of Transportation (DOT) and Toys "R" Us (TRU) records (e.g.: Xata, KPI's, Area Store Chargeouts, time off requests, driver runs, DOT files)
- Coordinate with mechanics on vehicles needing repair and daily status of equipment available
- Review information from the corporate office and accept/deny load pickup requests
- Coordinate inter-area backhaul and Distribution Center Backhauls to minimize empty miles
0-5 years of experience
Responsible for managing the safety, service and cost management of all customer deliveries.
- Responsible for all dispatch operations and insuring deliveries are made on time.
- Office responsibilities including managing flow of paperwork.
- Responsible for enforcement of policies and procedures.
- Administration of accounts which includes ensuring work is on schedule an accurate.
- Responsible for manifesting air clicks.
- Customer Service for inbound and outbound calls.
0-5 years of experience
Administered the logistics software for the company while also planning and coordinated shipments for all drivers of our routes.
- Work with drivers covering the continental United States between 5 terminals.
- Captained all the training and education of new employees for the software systems and processes of the company.
- Assistant Manager of Information Systems responsible for all hardware and software issues as well as making custom reports for fuel tax and load revenue.
- Load planning for all regions of the country and maintain high levels of on-time service within DOT regulations.
- Built reports and dashboards from the software database (FoxPro) to support the profitability and management of the logistics department.
- Responsible for running all the weekly payroll reports and checks to be turned over to accounting for processing and finalizing.
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