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Alarm Technician Resume Samples
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0-5 years of experience
Managed simultaneous tasks and projects, coordinating with contractors and building personnel to meet deadlines. Assumed responsibility of fire detection and notification system for a 2.2 million square foot professional storage facility, working closely with management to update system and provide updated services for new tenants.
- Provided optimal service and quality workmanship while saving thousands of dollars; Management and Engineering staff adopted my cost saving measures
- Completed budget development strategies – an additional responsibility; met all schedule milestones; also delivery of primary service tasks
- Proven ability to manage multiple projects, coordinating with contractors and building personnel
- Successfully reduced costs through targeted bidding proposals and awarding of contracts
- Ability to effectively analyze systems greatly reduced project time; strategic planning allowed for greater efficiency among projects
- Managed 4-12 people as an interim project manager for a $70,000 and buildout within facility, scheduled contractors, and allocated necessary resources to complete the job
0-5 years of experience
Managed the startup of a new Mass-Notification section of Koetter Fire Protection. Installed, Maintained and inspected various Fire Alarm systems in central Texas. Assisted the Corpus Christi branch of Koetter Fire Protection with project management and complex system troubleshooting during management turnover. Collaborated with Engineering, Sales, and Programming departments of Koetter Fire Protection to solve layout, system design, estimations, programming and implementation plans for various fire alarm and Mass-Notification projects at Freescale Semiconductors, The University of Texas at Austin, St. Edwards University, The Texas State Capitol Complex, and the Fort Hood Directorate of Public Works, among others.
- Designed, tested, and installed switching and integration hardware and software for Cooper Wheelock RF Based Mass-Notification Systems and Honeywell Notifier Fire Alarm Systems.
- Managed multiple employees and subcontractors during construction on Mass-Notification pilot integration at The University of Texas at Austin.
- Troubleshot inter-building RF problems across UT Austin Campus, including antennae selection and orientation, signal degradation resolution, and external interference resolution.
- Programmed numerous single and multi-node fire alarm systems using boolean logic commands.
- Maintained the fire alarm fiber optic network and panel integration program during renovations at multiple buildings at Freescale Semiconductor.
- Mapped and repaired 40+ node, multi-building fiber optic network across Austin State School campus.
0-5 years of experience
Responsible for overseeing the Preventative Maintenance program for all Baptist Health System facilities which included the maintenance, compliance and staff education for the Life Safety and Fire Alarm systems. Assumed the Lead role on emergency repairs and supervised work crews during reconstruction and upgrades including estimating costs for needed items.
- Conducted routine and troubleshooting tests of systems daily according to compliance standards including physical check of hardware and software.
- Maintained program documentation, recording all repairs for state and regulatory surveyors; took an active role during inspections.
- Initiated risk assessments and implemented Interim Life Safety Measures as needed to provide a safe environment.
- Conducted in-service training with maintenance and registration staff for use of the fire alarm system.
0-5 years of experience
Assisted customers with installing, repairing, troubleshooting residential/commercial alarm systems
- Provided service by phone to resolve customer issues
- Created programs in to enable customers to operate alarm system with smart phones
- Dialed into alarm systems to upload and download information remotely
- Trained new employees regarding job requirements and company procedures
- Interpreted English/Spanish and Spanish/English to better assist customers with services provided
- Maintained orders for supplies, materials, equipment needed to complete assigned jobs
0-5 years of experience
Test and inspect Fire Alarms, Sprinkler systems, weekly fire pump runs as well as five yr inspections on fire main.
- Scheduled all appointments with customers, generated daily operational reports and filed as well.
- Assisted in responding to service calls (emergency and on-site). Provided needed assistance with troubleshooting techniques and performs minor repairs as directed
- Low voltage systems experience and field service also have computer experience. Strong customer service skills Good organizational, verbal and written communication skills
10+ years of experience
Installed, maintained, repaired and tested equipment for the generation and utilization of electric energy for diverse-industry clients.
- Performed killed and professional general and specific electromechanical repairs on client systems and equipment, ensuring adherence to code requirements.
- Developed expertise in communication systems, cabling, wiring and circuitry through various projects.
- Assembled, installed and tested electrical devices, such as wiring outlets, distribution panels, boxes and conduit.
- Gained extensive experience in analyzing and following manuals, verbal instructions, schematic diagrams and blue prints.
- Mastered the use of measuring and testing instruments such as ammeters, ohmmeters, voltmeters, testing lamps and other hand tools.
- Served as a journeyman and fire alarm technician on many construction projects such as schools, colleges and courthouses.
0-5 years of experience
Was responsible for the installations, troubleshooting, repair and checkout of ADT monitored security systems.
- Met consumer needs and provided descriptions to develop and modify burglary, fire and medical solutions providing price quotations and sale at the point of install.
- Rewired and took over existing security panels and equipment supplied by various manufactures.
- Performed programming, integration, testing, commissioning and replacement of security devices and equipment.
- Performed project training programs at end of installation for users and confidently performed in public speaking roles.
- Assisted management on weekly counts of technician equipment inventory.
0-5 years of experience
CCTV and Alarm installations and maintenance in all assigned stores
- Internal Investigation and Interviews on employees
- Hire, Supervise and Training of Loss Prevention Agents
- Assigned a district of Save Mart Stores in region area
- Supervised a maximum of 18 Loss Prevention Agents and 12 stores while Monitor payroll for loss prevention agents and Allocated hours for separate store
- Participated in Inventories to verify counts, completed Audits for inventory control and participated in Shrink Hunts and audits in stores
0-5 years of experience
Inspected and tested fire alarm systems for ADT properties throughout Broward County Florida.
- Tested, inspected & certified over 100 properties in a one month period.
- Brought properties up to NFPA code.
- Generated thousands of dollars in service tickets.
- Prepared proposals, invoices and service reports.
- Performed U.L. inspections & corrections on fire alarm systems.
0-5 years of experience
Wrote compliance and deficiency fire alarm reports after annual fire alarm inspection
- Advised customers on system and component upgrades requirements as per NFPA standards
- Performed repairs after troubleshooting many types of fire alarm systems
- Installed FACP, initiating and indicating devices for system upgrades for analog and digital systems
- Installed and programmed dialers for new or existing systems
- Conducted annual wet and dry sprinkler system inspections complete with deficiency reports
0-5 years of experience
Updating and maintaining Morenci fire alarm systems
- Trained new employees in proper fire alarm install and NFPA codes
- Coordinated with multiple departments to plan schedules on installs and services that needed to be performed
- Worked with MSHA safety department to ensure that all work was performed to regulations in a timely manner
6-10 years of experience
Provide inbound and outbound customer service to both clients and technicians in relation to the opening of new or existing tickets for standard service, emergency service, parts ordering, and engineering support. Dispatching of on call technicians for after hours emergency customer support via phone and e-mail in a high volume, inbound call center environment. Perform basic triage and remote repair of issues relating to Nortel and Avaya Aura based telecommunications equipment.
- Recognized by both customers and management for outstanding service more than 10 times.
- Resolution of inbound and outbound customer contact calls numbering between 80-150 calls per day.
- Received technical training relating to the remote monitoring, accessing, triaging, and resolution of issues on Nortel and Avaya based telecommunications equipment/hardware and associated software systems.
- Continual and simultaneous monitoring of alarm data across multiple monitoring platforms while using both proprietary ticketing systems, Remedy, and Service Now.
- Processing and resolution of alarm data averaging between 300-500 alarms per day or more.
- Satisfactory completion of all required Arrow SI training courses and elective training courses relating to customer service and personal growth as a Customer Care Agent II.
- Completion of Avaya Aura basic and advanced system administration training.
0-5 years of experience
Installed residential burglar alarms. Pre-wired and installed residential cable, phone, and intercom.
- Prepared daily info sheets for completed work orders.
- Activated and tested alarm systems.
- Inspected and repaired faulty systems
- Instructed customers on system usage and operations
0-5 years of experience
Provide exceptional customer service within assigned geography.
- Recommend upgrades for additional services, increasing revenue by 43%.
- Point person for assist with servicing alarm and camera systems for other techs.
- Reduced customer complaints by 50% on service calls.
0-5 years of experience
Worked in many different environments such as offices, homes, and commercial jobsites
- Performed wide range of technical and clerical duties as office support staff
- Built strong interpersonal communication and customer service skills
- Developed a strong understanding of sales and advertising in the Security sector.
- Familiar with merchandising and marketing strategies of liquor and spirits industry
- Performed inventory counts and aided in replenishment processes
- Responsible for nightly revenue counts
6-10 years of experience
Field Service Trainer / Auditor for all new and senior service technicians located in the continental US and Puerto Rico.
- Developed and implemented nation alarm service training program.
- Design and implement on-line testing programs.
- Conducted national audits and service rides for senior alarm service technician service procedures.
- Service, installation and repair for residential / commercial burglar alarm system and CCTV (IP – Ethernet) primarily located in North Carolina, South Carolina, Georgia, Tennessee, Virginia, and West Virginia. Relief manager duties for Charlotte office. Back up service technician for West Palm Beach, Florida office.
- Ademco (Vista 15 / 20, Lynx), GE (Concord, Concord Express, Simon 2/3, Simon XT), 2GIG and light DSC, FBI and Moose background.
0-5 years of experience
Procured and utilized license to install residential and commercial burglar and fire alarm systems.
- Installed over 100 alarm systems, tending to customer needs and answering inquiries in order to achieve exceptional levels of customer satisfaction.
- Educated customers on programs and equipment upon installation, in addition to assuring customer safety.
- Gained qualification to install home audio, structured wiring, access control, and CCTV systems.
0-5 years of experience
- Designed AutoCAD Electrical layouts for the cogeneration plant on campus containing three 1 Megawatt generators and automatic transfer switches
- Worked on the controls for an automated boiler system in AutoCAD Electrical
- Installed several campus fire alarm systems in Johnson and Mary Gaston Residence Halls, Beginning and Primary Centers, Academy complex, Rodeheaver Auditorium
- Responsible for executing and documenting yearly testing of all fire alarm systems on BJU campus
- Managed and performed regular maintenance of fire alarm systems
- Documented system layouts in AutoCAD for systems installed
0-5 years of experience
Installation, repair, and maintenance of fire, security, CCTV, intercom/nurse call, and access control systems
- Maintained paperwork for service and inspections
- Maintained multiple company vehicles
- Organization of inventory
- Worked with Honeywell, Ademco, First Alert, Caddx/GE, Firelite, Notifier, and Silent Knight products
- Worked with various contractors (Vector, BCI, Bass Security, Short Circuit Electronics, etc) to complete install and service jobs
- Direct interaction with customers to understand their needs and explain the work performed
0-5 years of experience
Installed and programmed various alarm systems including, but not limited to: Silent Knight, DSC, Napco, Firelight, and Ademco
- Adjust sensitivity of devices, based on room structures and customer’s habits
- Installed both digital and IP camera systems
- Worked with other technicians as a team for larger installs
- Maintained service of devices after installation
- Effectively demonstrated how systems worked directly to customers and explained details, such as the causes of false alarms
- Directly assisted and resolved customer complaints and/or issues
- Managed and co-scheduled service calls to increase productivity
- Inspect installation sites and study work orders, building plans, and installation manuals to determine materials requirements and installation procedures.
0-5 years of experience
Installed DSC, SCW 9047, SCW 9057, SW3000, Vista 15, 20, Lynx, and other security systems.
- Performed service calls to ensure satisfied customers.
- Taught customers how to use the system efficiently.
- Trained new technicians as needed.
- Sold equipment to customers based on their needs in their homes.
- Consistently top salesman in the company.
6-10 years of experience
Oversee a team of 3-6 inspectors for the Wake County Public School System.
- Install, inspect and program fire alarm systems according to NFPA 72 and NEC specifications.
- Perform Annual, Semi-Annual and Quarterly Inspection, Testing and Maintenance on water based systems according to NFPA 25 specifications.
- Inspect and service clean agent systems according to NFPA 2001 specifications.
- Perform Annual and Monthly Service and Inspections on portable fire extinguishers according to NFPA 10 specifications.
- Run service calls that involve both preventative maintenance and emergency troubleshooting situations.
- Major Accounts: Duke University, BC/BS of NC, Meredith College, WCPSS, EPA of RTP, Target and Home Depot.
0-5 years of experience
- Conducted fire protection inspection on fire alarm systems and automatic sprinkler systems.
- Communicated with customers and project manager to ensure timely resolution of fire issues.
- Trouble shooting ground faults, open circuits, and minor repairs such as but not limited to (replacing smokes, installing and relocating strobes and speaker, one for one panel replacements)etc.
0-5 years of experience
Evaluate customer’s homes to determine the configuration of home security and identify upsell opportunities
- Install, test, and service home security systems and equipment in customer homes
- Program panels and systems to make signal connections for proper installation
- Perform various troubleshooting techniques for operations and repairs using various hand tools and equipment
- Follow safety procedures to ensure no damage or injury to property or persons
- Maintain company inventory and comply with company rules regarding use of company vehicle
- Provide excellent customer service to include proper guidance and instructions for alarm system usage
6-10 years of experience
- Installed and inspected fire alarm systems, security alarms, and detection devices.
- Assembled and programmed new panels and equipment
- Performed testing, inspections and maintenance of fire and security alarm systems
- Access Control/CCTV Installation
- Equipment inventory specialist
- Conducted customer software and hardware training seminars
6-10 years of experience
- Installed and inspected fire alarm systems, security alarms, and detection devices.
- Assembled and programmed new panels and equipment
- Performed testing, inspections and maintenance of fire and security alarm systems
- Access Control/CCTV Installation
- Equipment inventory specialist
- Conducted customer software and hardware training seminars
0-5 years of experience
Worked in groups of 2 to 10 to complete contract based jobs in an efficient but quality oriented manner.
- Catalogued and kept track of tools and equipment on job site.
- Kept list of inventory and negotiated with other companies to keep supply chain operating smoothly.
- Honed interpersonal skills to communicate more effectively with business associates and team members.
0-5 years of experience
Primary responsibility of informing, advising and installing ADT security systems for residential accounts
- Build rapport, develop and expand customer relationships with customer satisfaction with each customer
- Studying the defect in the alarm equipment and solving it either through replacement or repair
- Conducting inventories of the equipment both at alarm services headquarters and in the service truck
- Recording all the information of repairs and modifications made to the alarm systems for future reference
- Identify, communicate and respond to opportunities to impact sales and customer satisfaction with each customer
- Testing and repairing the circuits and sensors after carrying out both wiring and systems specifications
- Drilling holes thru the walls for the purpose of installing the alarm systems
0-5 years of experience
- Installed security systems for residential and commercial customers
- Reviewed and prepared each job according to specifications
- Instructed customers in proper use of equipment
- Ensured that documentation was properly completed and submitted
- Maintained inventory and managed schedule for installation
- Replaced or repaired defective parts
- Sold additional equipment so each job was completely protected
0-5 years of experience
- Consulted with customer in their homes and recommend best ADT residential security solutions for them.
- Upsell alarm equipment and services as appropriate to properly protect customers’ homes
- Install and program wireless home alarm systems, including establishing cellular or land line connection with ADT
- Educated customers on use of security systems, completed all contracts and job documentation, managed inventory and shipping for all equipment needed.
- Remote field position covering Columbus and central Ohio territory
0-5 years of experience
Managing multiple stores in performing troubleshooting in various electrical malfunctions due to short circuits in the system, as well as re-positioning a pharmacy motion sensor.
- Administer alarm equipment inventory onsite for a new store project.
- Redesign floor plans for camera systems on new stores and inspect buildings to prevent fire outbreaks.
- Conduct building code inspections in collaboration with the fire marshall.
- Provide assistance in preliminary fire examination to determine and secure source points.
- Perform standard fire alarm installations; pull wire, terminate devices, and assemble fire alarm panels.
0-5 years of experience
Alarm and security installation for large commercial and residential sites throughout Houston, Austin and San Antonio.
- Install and pre-wire alarm/safety systems according to specifications and coordinate with relative trades to ensure job site safety.
- Verified system functionality by testing equipment, connection, signal and identifying technical issues to include system calibration.
- Adhere to codes regulations and standards.
- Troubleshoot
- Test and inspect systems upon completion of installation to assure quality and proper operation.
- Observe and comply with NFPA & OSHA code, regulations, standards and on job sites.
0-5 years of experience
Installation of hardwired and wireless residential and commercial security systems.
- Installed GE, 2GIG, Honeywell and DSC systems both hardwired and wireless
- Maintenance and service for existing customers on their security systems.
- Work 100% independently.
0-5 years of experience
Install and service Honeywell and 2gig Systems
- Complete all necessary paperwork, incluiding work and service orders, customer contracts and time clock forms.
- Installation and service of alarm, Zwave device like Thermostats, Lamp Modules,Door Locks and much more Home
- Received daily inventory equipment via UPS.
- Maintain adequate stock levels of service tech equipment and assigned vehicle.
- Assist in promotions and upsales of additional equipment service.
0-5 years of experience
Examined systems to locate problems, such as loose connections or broken insulation.
- Tested backup batteries, keypad programming, sirens, and all security
- Mounted and fastened control panels, door and window contacts, sensors, or video cameras and attached electrical and telephone wiring to connect
- Installed, maintained, or repaired security systems, alarm devices, or related equipment, following blueprints of electrical layouts and building
- Fed cables through access holes, roof spaces, and cavity walls to reach
- Inspected installation sites and studied work orders, building plans, and installation manuals to determine materials requirements and installation
- Tested and repaired circuits and sensors, following wiring and system
- Drilled holes for wiring in wall studs, joists, ceilings, or floors.
- Demonstrated systems for customers and explained details, such as the causes and consequences of false alarms.
0-5 years of experience
Consulted customers on their best security solution
- Completed installation of ADT-monitored system
- Trained customer on the proper use of their ADT system
- Completed required paperwork, reports and electronic forms
- Updated customer account records
- Maintained regular and appropriate communication with Installation Manager
0-5 years of experience
Experienced in running, & terminating wires for Data, Voice, Security & CCTV, and Access Control
- Installation of burglar alarm, and Access control panels, and testing equipment’s for the customer.
- Certify and test wires using Flukes Networks DSX-5000 Cable Analyzer
- Servicing customers in the Bronx Brooklyn, Manhattan and Queens.
- Worked closely with IT vendors on data projects.
0-5 years of experience
Perform initial walkthroughs of home/business to determine the optimal system configuration and to identify up selling opportunities
- Install residential and light commercial systems
- Instructs customers on equipment use
- Ensure contracts and sales documents are properly completed and submitted
- Maintain inventory of alarm equipment and manages schedule
- Use customer management software for scheduling and account updates
- Valid drivers license, auto insurance, and possess general liability insurance
6-10 years of experience
- Completed over 4000 residential and commercial installations
- Promoted to Technician Trainer in June 2010
- Promoted to Lead Technician in May 2014
- Trained 30 new technicians through instruction and on the job training
- Opened the installation department at our Albuquerque, NM, Pheonix, AZ, Oklahoma City, OK and San Jose, CA locations
- Instrumental in the selection and training of five technicians in these newly opened branches
- Fielded and solved over 1000 troubleshooting calls helping both new and experienced technicians
- Expert in the Installation and Programming of Honeywell(Hardwire & Wireless), DSC(Hardwire & Wireless), GE(Hardwire & Wireless) Systems
0-5 years of experience
Installed fire, security, and CCTV systems.
- Serviced, maintained, and inspected fire, burglar system, and CCTV systems.
- Scheduled technicians for service, and installations
- Responsible for ordering product from distributors and manufactures
- Maintained inventory and returns
0-5 years of experience
Mounting and terminating field devices (i.e. Readers, Door Contacts, REXs, Cameras)
- Install and service UL 2050 Alarm systems
- Certified and trained to install all DMP Systems
- Install Sound masking and conduct acoustic sound testing
- Terminating basic connections such as butt splices, insulated connectors, terminal strips/blocks and BNC connectors
0-5 years of experience
Install, service, and program all models of EST, Silent Knight, Notifier, Firelite, and Honeywell fire alarm panels.
- Project management of installation of fire alarms
- Work closely with electrical contractor during large fire alarm installations.
- Read prints and work with engineer to make corrections where necessary.
- 24 hour emergency service, tech support, and customer service.
6-10 years of experience
Subcontractor of Tyco Integrated Systems (ADT) providing installation, maintenance and service.
- Technician of Fire Alarm Systems (Commercial and Industrial).
- Card Reader Installation (Access Control).
- Management of three employees providing training and supervision.
- Installation, service and trouble-shoot and repair of electronic and electrical controls.
10+ years of experience
All aspects of electrical work from blueprints, laying out, roughing in, trim out, testing and inspections
- Installed and serviced residential/multi-unit fire alarm systems
- Read blueprints and directed others
- Performed troubleshooting and repair
- Conducted pre-tests
- Conducted testing and inspections
- Programming devices and using panels i.e disabling/enabling, etc.
6-10 years of experience
Complete residential and commercial fire/security system installations.
- Material procurement and inventory management of fleet vehicle supplies.
- Responsible fleet vehicle maintenance
- Trained new technicians as they joined the team.
- Provided customer/end user training after installation
- Completed service calls and installation upgrades.
0-5 years of experience
Installed Digital Life in homes in south and north georgia.
- Toubleshoot the digital life system for customers with varies issues with the system.
- Wall fished Cat-5 and 18/2 for installation and repair.
- Using software systems Dlite and Xanboo to perform installs and repairs via a ipad tablet.
- Digital Life is a alarm system used by AT&T.
- Performed 3G test using a Software called Bperf.
- Drilled doors for sensors and installed indoor and outdoor cameras.
- Contractor For AT&T
0-5 years of experience
- Worked on the analogue addressable fire alarm system installation of Gamewell-FCI for various projects using 7100 and E3 panels complying with NFPA 72.
- Made the SLC and NAC circuit termination.
- Drew fire alarm riser diagram in AutoCAD.
- Performed inspection, cleaning and testing of smoke detectors.
- Did take off of the projects for fire alarm, prepared the proposals.
6-10 years of experience
Install, inspect and repair fire alarm systems in existing commercial and residential buildings
- Review building/construction plans daily
- Guarantee local and federal codes are followed
- Meet with contractors and subcontractors to ensure that a quality product is produced
- Eliminate any inconvenience to the homeowners and tenants
0-5 years of experience
Installed, troubleshoot, repaired and maintained alarm systems
- Efficiently utilized material to minimize waste
- Utilize technical skills to read blueprints and schematic wiring diagrams and follow ADT hook-up procedures
- Contact customers prior to installation to confirm schedule
- Test systems to ensure connections are established
- Prepare installations estimates using instructions or supervisor directions
0-5 years of experience
- Supervise work crew
- Plan and map out the job installation
- Complete installation – Mount back boxes, pull wire, mount devices, mount and terminate booster power supplies, terminate EST 3 panels, and complete the as builts
- Renovation installation – Pull wire, cut in boxes, mount devices, mount and terminate booster power supply, tie in data to existing system, and complete the as builts
- Service, maintain, and troubleshoot complete fire alarm system at Memorial Herman Memorial City Hospital and Professional buildings
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Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
