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Loss Prevention Specialist Resume Samples
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years of experience
In current position, responsible for coordinating all safety and loss prevention efforts for the company's largest national distribution center: conducting safety and injury presentations, preventing, identifying, and addressing safety violations, auditing systems, protocol developments, elimination of shrinkage.
- Co-developed and executed an internal safety strategic plan that resulted in a 30% increase in the overall safety score (91% overall).
- Member of safety committee.
- Presented training on personal protective equipment, safe lifting practices and exposure protocols.
- Performed daily safety audits - identified in excess of 30 safety violations during past 90 days.
0-5 years of experience
Monitored consumer fraud, associate dishonesty and compliance for three stores. Conducted store inspections/audits ensuring compliance to all policies and procedure. Documented all violations and advised store management and Corporate Loss Prevention.
- Cash transactions data analysis for 23 stores. Assisted District Manager with all aspects of internal investigations within assigned area. Trained new and existing Loss Prevention Specialist on safety and security programs.
- Assigned Associate and Customer complaints to appropriate investigator and ensured cases were closed out in a timely fashion. Created and maintained Weights and Measures Complaint Log as well as ensuring timely payment of fines. Submitted qualifying cases for restitution.
- Handled complex calendar management, meeting scheduling and management schedules for 122 Loss Prevention Specialists, 30+ Loss Prevention Managers, 2 Regional Loss Prevention Managers and 3 Directors.
- Awarded [company name] LPS Rookie of the Year, 2005
0-5 years of experience
- Responsible for all loss prevention efforts within 5-8 grocery stores with an approximate annual volume of $75-$90 million
- Interviewed those involved in incidents and recommended dispositions
- Administered complex audits and initiated correction of store operations including receiving, sales floor, front office, cash handling and cash registers
- Assisted in the creation of schedule II narcotic pharmacy audits
- Trained store management on effective shrink control strategies
- Researched, recommended and implemented enhancements to physical security
- Significantly improved internal and external case productivity
0-5 years of experience
- Worked as part of a team and individually to meet a monthly and yearly budget along with monthly and yearly collection metrics
- Followed multiple state specific policies and procedures when managing customer accounts
- Navigated multiple programs while simultaneously speaking with and assisting customers who call in regarding their delinquent account
- Educated and helped customers understand the ramifications associated with a delinquent account and offering individually tailored solutions to help resolve customer issues
- Provided customers with excellent customer service in order to understand and solve customer issues
0-5 years of experience
Responsible for performing surveillance of guests and employees as it relates to loss prevention. Initiating suspect detention and investigation of retail theft offenses.
- Successful in securing over $2,000 worth of merchandise recoveries.
- Secure the safety of employers and customers.
- Greet and welcome all customers and employees.
- Patrol grounds of both TopShop and TopMan stores to deter deviance. In addition to monitoring foot traffic, inspecting all fire exits and performing density checks and seal tests.
- Responsible for employee enter and exit logs and ensure all employees and purchases have been checked and verified upon exit.
- Train new hires and outsourced security agents in duties, routine and company policies.
- Knowledgable in CCTV monitoring, radio codes and identifying shoplifters.
6-10 years of experience
- Lead Ergonomic Program as sole evaluator for both corporate offices & over 1,000 employees.
- Performed over 300 ergonomic assessments with a re-evaluation rate of 3% with significant cost savings.
- Lead the sit/stand workstation pilot program, taking big picture approach to gain CFO approval for program.
- Emphasized accident investigation importance. 11% increase in corrective action completion since 2011.
- Performed multi-layer root cause analysis as per request from regional managers and company executives.
- Analysis responsible for multiple pilot programs in the field. With an estimated costs savings of 250k.
- Developed educational postings & presentations for 60,000 field employees based off identified trends.
- Sole educator on OSHA recordkeeping and compliance for new Clinical Manager hires in the Northeast.
- Corresponded with federal entities to ensure compliance. (OSHA, BLS, DOT & DOL)
- Lead transition of 300 MSDS to SDS updating company directory to comply with the GHS initiative.
0-5 years of experience
- Deciphering potential threats and deterring theft and misconduct within the establishment
- Providing customer service ensuring high customer satisfaction
- Conducting internal and external investigations by utilizing Closed Circuit Television (CCTV) along with covert camera installations
- Consistently striving on improving employee performance and professional development within the Loss Prevention team
- Mentor and trainee of Loss Prevention Specialists
- Learned and conducted new store opening procedures, which included coordination of a Loss Prevention team in order to provide 24-hour Loss Prevention coverage
0-5 years of experience
- Conducted surveillances as defined and directed by Loss Prevention Manager
- Identified, investigated and resolved all theft incidents by recovery and apprehension
- Maintained a safe and secure store environment
0-5 years of experience
Observes and reports incidents or suspicious activity to management and supervisors.
- Receive and handle daily deliveries from Fedex and Ups.
- Utilize all sales tools to drive profitable growth.
- Attends and participate in all required trainings and meetings.
- Also assist with managing merchandising, loss prevention, and inventory control.
- Have the ability to train and manage store associates about store policies, procedures and shrink/shortages.
0-5 years of experience
- Managed all Loss Prevention activities for 75 stores in the New York/New Jersey Metro Area and maintained communication with 2 Regional Managers, 7 District Managers and Corporate Office.
- Due to change in accounting and internal bookkeeping system, I am unable to communicate shrink improvement to date. However, there was continued progress made in high shortage locations.
- Internal apprehensions increased by 7% in 2011.
- Audit score improvement from 86% to 89% in 2011.
- Implemented "Video Review Program" in high loss stores in order to take a proactive approach to Loss Prevention.
- Provided training at the Regional Store Manager, District Store Manager and Store personnel level on internal and external theft prevention and detection.
- Worked with Regional, District and Store Management to develop action plans to minimize the repeat of identified issues.
- Conducted investigations and interviews of dishonest associates.
- Responsible for creating and publishing quarterly Company Loss Prevention Newsletter.
0-5 years of experience
- Worked with store management team to ensure operational compliance, drafting and producing necessary reports to support investigations and ensure a safe work environment.
- Monitored and checked CCTVsurveillance for internal and external activity.
- Apprehending shoplifters and calling law enforcement officers for further actions.
- Train and audit compliance of store safety standards. I.e. code Adam, emergency exits, evacuation procedures, handling hazardous waste (HAZMAT), etc.
- Trained and Monitored associates to ensure the company's installation target goals are met.
- Built relationship with clients and handled matters of their projects in a timely manner to ensure customer satisfaction.
- Provide the associates with daily inputs and creative suggestions regarding the installation methods and procedures.
0-5 years of experience
Using resources provided, mitigate theft and fraud.
- Maintain a safe and secure work environment for both the customers and associates.
- Develop great teams and partnerships for minimizing operational shortage.Work closely with management and maintaining a strong partnership.
- Deter both external and internal theft by providing excellent customer service. Making observations using an investigated mind set.
- Minimize store shrinkage and loss by root causing the store's opportunities.
0-5 years of experience
- Responsible for making a high volume of outbound calls on delinquent member files to arrange payment commitments, and answering inbound calls/emails from internal partners or members
- Exhibits strong skills at negotiating with delinquent members to avoid further delinquency
- Assists teammates and handles escalated and second voice calls
- Follow up with members to ensure timely receipt of accurate, complete documentation and ultimately the success of assistance programs
- Apply skip trace process to all delinquent files requiring additional information to contact member
- Participates in new and innovative projects to improve efficient servicing operations and success of strategy
0-5 years of experience
Loss Prevention
- Patrol the store and stand at assigned locations in [company name] Loss Prevention Uniform jacket to create a professional and demonstrative visible Security presentation to Customers and Associates
- Investigate and resolve internal theft cases at the direction of Loss Prevention Management
- Conduct routine inspections of the facility to maintain physical security and protection of assets
- Monitor closed circuit television systems, if applicable
- Complete required audits and inspections and provide accurate documentation of results.
0-5 years of experience
- Responsible for the documentation and submission of incident reports.
- Monitored the store activities via Close Circuit Television (CCTV).
- Assisted with all Code Adam activities, internal cases as well as external apprehensions.
- Performed periodic inventory of the entire store products and Jewelries.
- Assisted Loss Prevention Leader with shrinkage walk through, cash audits, safety inspection and maintain all key logs for the store.
- Responded to medical emergencies.
0-5 years of experience
- Recover assets and / or make safe apprehensions following company apprehension policies.
- Complete all necessary Loss Prevention documentation according to company standards.
- Identify employee theft and assist with internal investigations at the direction of Loss prevention managers and supervisors as well as Law Enforcement.
- Maintain in store complete case paperwork, and ensure completion in a timely manner.
- Work with store manager to ensure the safety of all customers and employees.
0-5 years of experience
Implement or monitor processes to reduce property or financial losses.
- Investigate known or suspected internal theft, external theft, or vendor fraud.
- Collaborate with law enforcement agencies to report or investigate crimes.
- Conduct store audits to identify problem areas or procedural deficiencies.
- Inspect buildings, equipment, or access points to determine security risks.
- Maintain documentation or reports on security-related incidents or investigations.
0-5 years of experience
- Monitor hot spot areas where security coverage is limited to check for violators.
- Periodically work in plain clothes to mingle with shoppers and prevent thefts.
- Directly pursue shoplifters and notify management and law enforcement of incidents.
- Detained suspects and investigated incidents promptly.
- Frequently testified in court as witness in trial cases.
- Gathered and prepared needed documentation to support charges and purse resolution.
0-5 years of experience
Skilled in compliance
- Handled accounts required to meet federal banking regulations
- Risk based decision making
- Skilled in active hold reports requiring fast-paced, accurate decision making
- Demonstrated ability to use complex methods and procedures
- Developed highly structured time management and organizational skills
0-5 years of experience
- Review, via Closed Circuit Television, all returns that exceed a certain dollar amount.
- Coach and assess the knowledge of associates on strategies to prevent inventory loss due to operational discrepancies or theft.
- Conduct Cycle Counts on high theft items.
- Support Loss Prevention Manager on all safety and shrink related matters to produce maximum results for the stores success.
- Escort store associates conducting money drop-offs to ensure the associates safety.
- Perform daily physical and CCTV surveillance of the store to discover external or internal activity.
0-5 years of experience
- Effectively managed a high-volume of inbound and outbound customer calls
- Accountable for placing the necessary holds on specified account information, and cross referencing account details to prevent future fraudulent activities via multiple platforms
- Access, investigate, and assess sensitive information; protecting customers, floral partners, and company assets in pursuit of criminal activity and prevention
- Develop relationships with internal departments, external partners, banking institutions, law enforcement, and carrier groups for time sensitive protection
- Also experienced in moderating, responding to, and resolving social media and corporate level escalations
0-5 years of experience
- Conducting Audits and video surveillance to clients.
- Meet a daily goal while maintaining quality standards.
- Report with video still pictures and descriptions of audited video.
0-5 years of experience
Maintain Security
- Performs surveillance of guests and staff as it relates to theft
- Gather and document evidence
- Customer service (receptionist tasks at the front desk using)
- Burglar and fire alarm
- First responder for any incident, accident, or medical
0-5 years of experience
- Investigation of policy, internal and external criminal activity.
- Conduct risk, safety and security audits.
- $115k+ in recoveries/700+ cases involving security.
- Manage security/construction personnel during a full store remodel.
0-5 years of experience
- Operate and monitor CCTV systems. Maintain building security, key control and ADT alarm system.
- Perform store opening and closing procedures.
- Conduct audits/inspections of operational procedures, safety concerns and loss prevention procedures.
- Identify, observe and apprehend individuals for committing theft by shoplifting.
- Provide evidence, documentation and represent the company during prosecution of shoplifters.
6-10 years of experience
- Detection of customer, vendor and associate theft through observations and CCTV surveillance
- Detect and apprehend individuals for theft of goods
- Conduct investigations of external and internal theft situations and follow-through to closure
- Apprehend shoplifters following company apprehension policies and procedures
- Maintain a high level of integrity and ability to maintain confidentiality
- Train new hire associates
0-5 years of experience
- Trained associates on safety/shrink.
- Conducted orientation for new hires.
- Helped maintain budget/brought back over thousands of dollars weekly for store.
- Conducted daily inspections.
- Ensured daily, weekly, and monthly tasks were completed.
- Utilized Microsoft Office, Outlook and other assigned programs.
- Implemented policies and procedures.
- Developed new safety guidelines for store.
- Handled complex problems for store.
10+ years of experience
- Residential and Commercial Communications Company.
- Installations, Upgrades, Service, Subcontracting.
- Burglar/Fire Alarms, Phone, Access Control, CCTV, Intercoms.
- Managed and scheduled employees and jobs.
0-5 years of experience
- Store security; Asset protection and ensuring the safety of the employees and the clients
- Secure store premise; Prevent unapproved access to restricted employee work areas from unauthorized individuals
- Protect, deter and train staff members on safety and deescalating confrontational situations from unwelcomed suspects
- Camera surveillances
- Internal and external investigations including discrepancies
- Shipment discrepancies
- Training in LP awareness and motivating
0-5 years of experience
- Apprehended shoplifters
- Conducted internal investigations including covert camera utilization, interviews and exception based reporting
- Worked with Investigations Team on ORC cases and identifying subjects
- Conduct audits on jewelry, cash office and cashier procedures
0-5 years of experience
- Controls access and safety requirements while protecting company assets
- Monitors surveillance, conducts patrols and audits of campus
- Customer service and document control
- Conducts basic investigations and incident reporting
0-5 years of experience
- Responded to urgent calls in the store and warehouse
- Did tracking paper work on customers in customer pickup just in case of fraudulent cases
- Had to be aware of what materials that left the store and warehouse
- Made sure there wasn't any hazardous activity and items in the store and warehouse
- Opened up, closed and locked down customer pick up and customer entrance area when store closed
- Trained and monitored Loss Prevention Agents in the specific areas they were assigned
0-5 years of experience
- Detecting, correcting and reporting safety hazards and security violations.
- Patrolling parking areas and other off site buildings.
- Assisting medical staff with disorderly/combative/ patients.
- Quarterly fire extinguisher inspections, staff education and training of new employees.
- Maintaining/testing emergency call box, phone lines to the fire department and records.
- DECON/HAZMAT first responder.
0-5 years of experience
- Monitor, investigate, and/or enforce policies and rules for property and company, protect company assets.
- Handle all interruptions and complaints. Resolve safety hazard situations.
- Complete incident reports to document all Security/Loss Prevention related incidents.
- Conduct investigations and gather evidence. Conduct interviews with relevant parties.
- Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
10+ years of experience
- Detect and apprehend shoplifters
- Perform camera surveillance
- Respond to all calls of urgent situation in the store
- Detect and investigate fraudulent workers
- Provide physical security
- Carry out operational audits
- Enforce stock protection standards
0-5 years of experience
- Assist on-floor associates with Customer Service, sales, and monitor.
- Prevent and Reduce theft from both internal and external sources.
- Monitor all foot-traffic coming in and out of the store through CCTV cameras and other surveillance systems.
- Train employees weekly on safety topics and BOLOs.
- Close,secure, and arm building with the security systems after store operations are over.
- Monitor and escort the employees chosen to close the registers at end of operations to ensure proper and prompt storing of tills into safe.
- Review theft cases and brainstorm with Loss Prevention team to prevent the theft from re-occurring.
- Inventory all sales items whether on floor or in storage.
- Stop and deter live theft and fraud by following the correct procedures.
0-5 years of experience
Loss Prevention Specialist
- Demonstrate understanding of Back Area awareness and efficiently conduct Back Area Sweep
- Demonstrate proficiency in the response procedures for Code Red and Lock Down
- Actively participated in meetings and training's.
- Perform camera surveillance
- Respond to all calls of urgent situation in the store
- Open and close the store
- Detect and investigate fraudulent workers
- Provide physical security
- Carry out operational audits
- Enforce stock protection standards
0-5 years of experience
- Fully qualified in the protection and guarding of company's merchandise
- Store Detective
- Prevent shoplifting
- Worked as a security guard
0-5 years of experience
- Apprehending misdemeanor and felony thefts for above retailer.
- Trainer for new incoming specialist.
- Investigating safety and liability issues for above retailer.
0-5 years of experience
- Oversee inventory levels and prevent inventory shrinkage
- Deter criminal activities by taking the proactive approach
- Conduct safety checks: HAZMAT inspection, fire inspection and store walk.
0-5 years of experience
- Working surveillance camera controls
- Using observational skills to watch for shoplifters
- Monitoring alarm systems
- Managing safety and loss prevention control meetings
- Conducting safety and loss prevention audits
- Recognizing unsafe working environments
- Understanding safety processes and procedures
- Fraud/Counterfeit Detection
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