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0-5 years of experience
Served as the final technical escalation point-person for Software, Firmware and Hardware issues to resolve customer escalations.
- Improved product quality, reliability and supportability which increased sales and customer satisfaction.
- Saved more than $1M in support costs for a single product line.
- Decreased failure rates by an average of 3% which resulted in multimillion dollar savings in warranty costs.
- Created collateral and delivered technical training for HP LaserJet Products, used to train Technical Support personnel globally
- Trained Technical Marketing Engineers in the new Shanghai business unit which increased the competency of new engineers to drive market growth.
0-5 years of experience
PA In charge of marketing piezoelectric devices for twelve international partners, as well as, direct sales of a finite element analysis software program for a start up company
- Developed, designed and maintained a new company web page
- Sold over $100,000 worth of various products, highest in company history in 2007
- Sold over $22,000 in January 2008, which is 22% of previous year total.
- Prepared and published two technical posters for conference
- Planned and organized two day technical seminar.
6-10 years of experience
Built and delivered training to global teams (sales, pursuit & delivery) and channel partners for start-up project, which reduced development team support 50% over prior product introductions; enabled $600K in revenue and $1M in new international sales.
- Facilitated the development of requirements, user experience personas and corporate policies for the Next Generation Network (NgN) product licensing and Distribution life cycle, which resulted in prevention of major revenue losses.
- Worked with the customer, support and development teams to define, evaluate, and improve User Interface (UI) design of a new state-of-the-art VoIP monitoring OSS system product.
- Implemented Rational Documentation Management system adhered to Rational Unified Process (RUP) development methods.
- Authored product and training documentation for wireline and wireless NgN software and hardware product suite.
- Participated in quality assurance testing (QA) at the end of a product life cycle to improve product quality.
0-5 years of experience
Collaborated with e-business solutions integrators to identify and architect 50 repeatable e-commerce solution stacks.
- Planned the framework within which papers would be used throughout external organization vertical market teams.
- Created and delivered four types of training to emerging Asia Pacific Region markets.
- Cross-performed among all global market regions to ensure local accuracy of solution blueprints.
- Provided field support for wireless technologies, delivering three whitepaper and four training courses including HotSpot architecture and security layering.
- Formatted and documented more than 75 solution stacks and published as a sales enabling tool that becomes benchmark for field sales compensation packages.
0-5 years of experience
Owned servers and Xeon processor marketing, developed ecosystem with board and chassis manufacturers, overcame technical roadblocks, trained field and channel.
- Launched several generations of Xeon processors, bringing millions in revenue.
- Designed innovative thermal control system to assist compatibility and compliance among channel suppliers.
- Developed and presented trainings which achieved high marks (4.4 / 5).
0-5 years of experience
Point Person for all technical, pricing, sampling, forecasting, and planning inquires regarding controller DC-DC regulators.
- Expanded product portfolio by defining and building business cases for next generation devices through market research, customer's, design's, and application's input.
- Maintained and supervised project timelines throughout all phases of development for full market release and quick time-to-market.
- Co-authored press releases and outbound collateral with Marketing Communications (MarCom) resulting in increased revenue and product web page hits.
- Interfaced with manufacturing, planning, and logistics teams to maintain key sampling schedules resulting in Design Win of the Year Award at National's worldwide sales conference.
- Conducted daily calls with worldwide marketing teams to win strategic socket contracts at top tier companies.
- Supported sales teams by providing pricing, contract negotiations, and sampling support.
- Presented at tradeshows and internal sales conferences. Was interviewed by Engineering TV for product promotion at APEC 2010.
0-5 years of experience
Managed a $5,000,000.00 product line. Corrected performance, quality, and usability problems in products.
- Conducted product usability assessments leading to significant improvements in ease of use metrics.
- Collected and prioritized marketing requirements for next generation of software products.
- Trained the customers on features and benefit of the new products during customer visits.
6-10 years of experience
Developed and communicated support strategies for HP Personal Computers and associated peripherals.
- Developed and taught training classes to support personnel.
- Provided on-going support for PC products through the entire product life cycle.
- Managed the Mass Storage Support Program for the Personal Computer Group.
- Recommended features and strategies designed to positively impact the product TCE.
0-5 years of experience
Drove cutting-edge embedded designs and marketing collateral for top channel customers in the enterprise market.
- Collaborated with internal and external global teams to understand market needs, trends, processes, and competitive landscape for product definition.
- Evangelized new design requirements and gained commitment during customer visits.
- Chaired weekly technical customer meetings for engineering design support and product updates including latest
- Oversaw execution of program designed to validate client platforms.
- Ensured timely publication of collateral and managed content delivery.
6-10 years of experience
Designed prototype motherboard and interconnect logic using VHDL, schematic capture and board layout software.
- Wrote data sheets, application notes, and white papers in support of marketing.
- Supported direct customer and field engineering.
- Developed and delivered field application engineering training, rated 5 out of 5 (excellent) by Intel and distributor field application engineers.
- Wrote automated functional test software for new processors and support logic.
- Developed manufacturing test interface hardware fro new products.
- Managed the introduction of new products from fabrication to high volume, off-shore manufacturing.
0-5 years of experience
Technical contact for top tier customers who required advanced support
- Provided 24x7 support to top tier customers, answered technology question and resolved issues for server and Telco equipment.
- Learned python and other coding languages to assist special telcom customers with configuration of Dialogic card and related APIs.
- Worked with servers of a variety of architectures, including x86,x64 and IA64
- Created and updated documentation of best known methods for newly implemented technologies.
0-5 years of experience
Deployed and maintained servers and storage equipment used by Marketing at trade shows, and in the applications and training labs
- Created and performed product demonstrations to be used at trade shows and other customer engagements
- Assisted with training activities by created demonstrations, hands-on exercises, training materials, and delivered some portions of the training courses to OEMs and end-users customers
- Researched, collected, tested, and reported to Marketing management on the ability and capacity of company products and competing products
- Supported new product readiness events to ensure compatibility with other products and reported findings back into Engineering Development and Marketing
- Demonstration systems consisted of VMware ESX server, vSphere, VI, Microsoft Hyper-V, Citrix Xenserver 6.x, Linux RedHat (RHEL), CentOS, SUN Solaris, Converged Network, Brocade, Cisco SAN and Ethernet switches
0-5 years of experience
- Managed, launched and sustained the Intel Pentium 4, Pentium D, Core 2 Duo processor
- Owner of the APAC and IJKK customers and regularly engaged in customer and field calls (fluent in Chinese)
- Drove critical customer platform issues resolution taskforces and provided critical customer technical support
- Managed and drove new technology enabling effort such as Intel Virtualization Technology and Trusted Execution Technology
- Developed key technical collateral including Data Sheets, Specification Update, Platform Design Guides, Application Notes, and other collaterals/documentation necessary to close design wins and launch products.
6-10 years of experience
Technical Marketing Engineer responsible for providing pre-Sales and post-Sales support to major OEMs using AMD's product line of x86 processors.
- Provided technical support to HP, Compaq, Gateway and others for both embedded and desktop processors that included 29K, K5 and Athlon processors.
- Developed external specifications with vendors of supporting products for the K7 processor that included high- speed SRAM for L2 cache, connectors and heatsinks, removing dependence on Intel ecosystem.
- Created complete competitive analysis program for 29K, K5 and Athlon processors that include benchmarks and reports vital to product positioning.
- Wrote documentation and developed training for the 29K, K5 and Athlon processors.
- Debugged system-level customer issues with the K5 and Athlon processors.
6-10 years of experience
- Engaged with six tier 1 customer accounts to identify gaps in the product offering, formulated and prioritized product enhancement requirements for engineering
- Led the conversion of two accounts in Japan, including Sony, from an entrenched competitor within 6 months of product launch
- Demonstrated proof-of-concept on a product idea in 3 months; forged new partnerships with aggressive roadmap
- Authored conference papers, white papers and other marketing collateral for detailed product positioning
- Organized training of sales force at 4 global locations to support deployment and evangelized at industry trade shows and technology forums that have contributed towards significant revenues for the division
- Managed software development teams in US, Egypt and Armenia to launch nanometer scale physics modeling product within 10 months of the first beta customer engagement
0-5 years of experience
- Developed L2 MPLS VPN Design Implementation Guide for Service Providers customer deployment.
- Developed QoS Design Guide to major US service provider for L2 & L3 MPLS VPN deployment.
- Developed Managed DDoS Security Solution to defend against, detect, and mitigate attacks.
- Developed Frame Relay over MPLS design guide to major service providers for service deployment.
- Provided technical support for Service Providers customer deployment, resolved customer critical issues, and prepared Request For Proposals (RFP).
