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Email Support Resume FAQ
What do email support representatives do?
Email support is a platform used to provide customer service. An email support representative sends emails as part of a marketing campaign or to resolve customer concerns relating to a product or service.
They respond directly to customers’ questions via email to send information based on clients’ needs, complaints or issues.
Email support also creates a unique opportunity to gather valuable feedback and consumer information. Studies show that customers prefer to submit service-related questions via email, becoming a gateway to strengthening customer relations.
Additionally, this forum generates digital records of all written inquiries and interactions submitted in support of customer service, which can be a great tool or guide to measuring productivity and the success of a product or service.
What is the difference between chat support and email support?
Chat and email support are both great ways for customers and companies to interact. The main difference is the type of channel used.
Chat support relates to instant messaging since the interaction allows real-time text transmission over the internet or a computer network. This text-based communication is done via chat boxes that can send text and chat directly with the user. It also helps strengthen marketing with targeted information based on your audience or specific niche.
Email support also enables the communication between a customer, but using email instead of instant messaging. Both are great ways to provide customer service and information support.
How do you describe email skills on a resume?
Email skills are an ideal way of strengthening your resume. You can add skills that are specific to email support by highlighting that you are proficient in Word, Outlook, Excel and other internet apps.
Put the spotlight on your extraordinary ability to provide customer support or send marketing emails. Showcase your best interpersonal skills, critical thinking and problem-solving skills as well to prove you’re a rounded candidate.
Here are the top 10 must-have skills for email support:
- Attention to detail
- Email design
- Marketing automation
- Customer relationship management
- Research skills