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Candidate Info
9
years in workforce
5
years at this job
HS
High School Diploma
Broadcast Email Support Specialist
- Assisted in email marketing campaigns including e-renewals, e-bills, and e-direct mail for 60+ publishers, maintaining over 150 publications.
- Assisted in the design and HTML programming for email campaigns.
- Monitored all internet transactions via database queries and company reports.
- Coordinated and reviewed fulfillment marketing data and database reports.
- Ensured quality and efficiency of fulfillment with testing of all applications.
- Assisted in marketing campaigns for more than 300 companies which rely heavily upon database/direct mail marketing, including publishing giants, such as; Source Interlink, Dennis Publishing, F&W Publications and Bonnier Corporation.
Candidate Info
2
years in workforce
4
months at this job
BS
Business Administration
Email Support Representative
- Utilizes Zendesk as a CRM to manage up to 200 client contacts per day
- Maintains consistent metrics with regard to client satisfaction, responses per hour, and quality assurance
- Collaborated in a 10-person pilot team to contact and verify 9,000 retail investors through inbound, outbound
Candidate Info
2
years in workforce
9
months at this job
BS
Business Administration
Reservation Specialist/email Support
- Receives, processes, and verifies the accuracy of customers' requests and booking confirmations via email.
- Receives inbound calls and communicate appropriately.
- Initiates as the channel coordinator in assisting guests with special requests and arrangements with apartment hosts.
- Coordinates with different booking channel agents regarding a reservation.
- Answers inquiries of hosts/channels and guests by phone or email.
Candidate Info
12
years in workforce
2
years at this job
HS
High School Diploma
C
Phlembotomy
Vehicle Solutions Specialist/email Support Agent
- Provide technical support assistance
- Look up account details and request
- Resolve Client Conflicts
- Accurately document, research and resolve customer service issues.
- Adhere to metrics such as emails per hour and quality, and customer satisfaction
Candidate Info
11
years in workforce
1
year at this job
HS
High School Diploma
Email Support Specialist
- Email support for customers traveling to destinations worldwide
- Specializing in tours, excursions and special events
- Worked escalated refund requests
- Coordinated large group reservations