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How to Format an Email Support Resume
Land the job with an interview-winning resume format. Regardless of your experience or lack thereof, using the correct resume format becomes the ultimate game-changer.
A resume format organizes your resume’s sections starting with your most marketable attributes first. Whether you just started as an email support representative or you’re already a pro, you can dazzle recruiters by drawing their attention to your strengths.
Let’s look into how resume formats organize your credentials differently to impress hiring managers, starting with the two most different ones: the chronological and functional resume formats.
If you are new to the workforce or switching careers, your resume strategy can incorporate the functional format. The key to shifting the attention from lack of experience to your skills and career goals is in the format of your resume. Meanwhile, more experienced candidates can put the spotlight on their professional work history using the chronological format.
Here are some examples of how these formats can work for you.
1. Candidate A - Chronological Resume
Email Support
Candidate Info
- 9 years in workforce
- 5 years at this job
- HS High School Diploma
Work Experience
Broadcast Email Support Specialist, Home Depot
August 2017 - current, Canoga Park, CA
- Assists in email marketing campaigns, including e-renewals, e-bills, and redirect mail for 60+ publishers, maintaining over 150 publications.
- Designs HTML programming for email campaigns.
- Pitches marketing campaigns for more than 300 companies that rely heavily upon database/direct mail marketing, including publishing giants such as: Source Interlink, Dennis Publishing, F&W Publications and Bonnier Corporation.
2. Candidate B - Functional Resume
Email Support
Candidate Info
- 2 years in workforce
- 4 months at this job
- BS Business Administration
Professional Skills
Data Management
- Utilizes Zendesk as a CRM to manage up to 200 client contacts per day.
- Maintains consistent metrics with regard to client satisfaction, responses per hour and quality assurance.
- Collaborates in a 10-person pilot team to contact and verify 9,000 retail investors through inbound and outbound calls.
Customer Service
- Responds to inquiries related to travel and the reservation process.
- Creates fact sheets with important customer service hotline and live chat assistance.
- Provides support to customers as needed to amend or cancel a reservation.
Email Support Resume Samples
No results found
Candidate Info
years in workforce
years at this job
High School Diploma
Broadcast Email Support Specialist
- Assisted in email marketing campaigns including e-renewals, e-bills, and e-direct mail for 60+ publishers, maintaining over 150 publications.
- Assisted in the design and HTML programming for email campaigns.
- Monitored all internet transactions via database queries and company reports.
- Coordinated and reviewed fulfillment marketing data and database reports.
- Ensured quality and efficiency of fulfillment with testing of all applications.
- Assisted in marketing campaigns for more than 300 companies which rely heavily upon database/direct mail marketing, including publishing giants, such as; Source Interlink, Dennis Publishing, F&W Publications and Bonnier Corporation.
Candidate Info
years in workforce
months at this job
Business Administration
Email Support Representative
- Utilizes Zendesk as a CRM to manage up to 200 client contacts per day
- Maintains consistent metrics with regard to client satisfaction, responses per hour, and quality assurance
- Collaborated in a 10-person pilot team to contact and verify 9,000 retail investors through inbound, outbound
Candidate Info
years in workforce
months at this job
Business Administration
Reservation Specialist/email Support
- Receives, processes, and verifies the accuracy of customers' requests and booking confirmations via email.
- Receives inbound calls and communicate appropriately.
- Initiates as the channel coordinator in assisting guests with special requests and arrangements with apartment hosts.
- Coordinates with different booking channel agents regarding a reservation.
- Answers inquiries of hosts/channels and guests by phone or email.
Candidate Info
years in workforce
years at this job
High School Diploma
Phlembotomy
Vehicle Solutions Specialist/email Support Agent
- Provide technical support assistance
- Look up account details and request
- Resolve Client Conflicts
- Accurately document, research and resolve customer service issues.
- Adhere to metrics such as emails per hour and quality, and customer satisfaction
Candidate Info
years in workforce
year at this job
High School Diploma
Email Support Specialist
- Email support for customers traveling to destinations worldwide
- Specializing in tours, excursions and special events
- Worked escalated refund requests
- Coordinated large group reservations
More Email Support
Resumes
Email Support Resume Success Stories
Email Support Resume FAQ
What do email support representatives do?
Email support is a platform used to provide customer service. An email support representative sends emails as part of a marketing campaign or to resolve customer concerns relating to a product or service.
They respond directly to customers’ questions via email to send information based on clients’ needs, complaints or issues.
Email support also creates a unique opportunity to gather valuable feedback and consumer information. Studies show that customers prefer to submit service-related questions via email, becoming a gateway to strengthening customer relations.
Additionally, this forum generates digital records of all written inquiries and interactions submitted in support of customer service, which can be a great tool or guide to measuring productivity and the success of a product or service.
What is the difference between chat support and email support?
Chat and email support are both great ways for customers and companies to interact. The main difference is the type of channel used.
Chat support relates to instant messaging since the interaction allows real-time text transmission over the internet or a computer network. This text-based communication is done via chat boxes that can send text and chat directly with the user. It also helps strengthen marketing with targeted information based on your audience or specific niche.
Email support also enables the communication between a customer, but using email instead of instant messaging. Both are great ways to provide customer service and information support.
How do you describe email skills on a resume?
Email skills are an ideal way of strengthening your resume. You can add skills that are specific to email support by highlighting that you are proficient in Word, Outlook, Excel and other internet apps.
Put the spotlight on your extraordinary ability to provide customer support or send marketing emails. Showcase your best interpersonal skills, critical thinking and problem-solving skills as well to prove you’re a rounded candidate.
Here are the top 10 must-have skills for email support:
- Communication
- Creativity
- Problem-solving
- Attention to detail
- Adaptability
- Writing
- Email design
- Marketing automation
- Customer relationship management
- Research skills
