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Communications Technician Resume Samples
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Candidate Info
3
years in workforce
2
years at this job
Tactical Satellite Communications Technician
Supervised and provided technical assistance while engaged in operations, troubleshooting, and maintenance of satellite communication systems. Performed alignment, control functions, and direct support maintenance on assigned communications equipment. Ensured backup equipment, spares, and repair parts were available to sustain system operations. Identified and reported instances of electronic jamming or deception and applied appropriate countermeasures. Compiled system and network statistics for reports.
- Was accountable for several pieces of equipment signed in my name.
- Established standard for automation hardware and software purchases; reviewed every order for compliance
- Managed four satellite communications personnel and was accountable for more than $1M in assets
- Successfully completed all stress tests for telecommunications equipment and vehicle platforms
Candidate Info
9
years in workforce
BS
Psychology
Communications Technician II
- Conduct 45 weekly home service calls repairing and installing VIDEO, PHONE and INTERNET services to some of the millions of [company name] customers.
- Area sales leader for In-house technicians. Increased sales 15% in West Jacksonville bringing in 40 new customers since the beginning of CY 2017.
- Expert in customer relations. Received 100% satisfaction, Voice of the Customer (VOC) survey, a first for a new hire employee. Over 45 surveys completed by [company name] customers rating the highest scores for in-house technician.
Candidate Info
4
years in workforce
1
year at this job
BBA
Business Finance
Communications Technician
- Completed installation and troubleshooting services to customers throughout the service area.
- Provided superior customer service to give customers the best experience.
- Responsible for and maintained company provided vehicle and equipment.
Candidate Info
11
years in workforce
3
years at this job
BA
Tv / Radio Production
BS
Civil Engineering
Police Communications Technician Training Instructor
- Provided informative presentations to incoming technicians
- Trained class of 90 incoming technicians
- Dispatched incoming calls to field officers in order to preserve order throughout New York City
- Translated 395 codes to incoming technicians
Candidate Info
3
years in workforce
1
year at this job
HS
Recording Engineering / Information Technology
Communications Technician/wire Technician
- Installed Iptv, Directv, internet and phone service using industry standard tools, equipment, technology, materials and software.
- Worked on AT&T network communications plant (Fiber optic and copper)
- Operated company vehicle safely to travel to different work sites
- Followed up with customers about completed work orders and other customer concerns
- Documented on the job progress, developments and job status during and upon completion of job.
- Maintained organization and accountability for all inventory assigned to me
Candidate Info
14
years in workforce
4
years at this job
AAS
Computer Technology And Information Systems
Communications Technician/supervisor
- Had perfect metrics my first month out of training and have maintained great metrics throughout my career with [company name].
- Was transferred to an underperforming team in order to bring up the team’s average numbers with my good metrics.
- Was trained and proficient in troubleshooting and installing tv, internet, phone, and home security products and services.
- Was promoted to Technical Supervisor after only 3 years with the company.
Candidate Info
8
years in workforce
5
years at this job
Communications Technician (ct) Tier4
Utilize workflow management/ticketing system to monitor and analyze incoming calls, as well as ensure timely responses to reported queries and issues. Open trouble tickets and maintain all necessary documentation to track ticket through resolution.
- Employ diagnostic tools to troubleshoot problems associated with workstations and network connectivity. Perform desk side/remote installations, repairs, and preventative maintenance, and train end-users on the operation of hardware, software, and peripheral devices.
- Act as the Lead Technician in his absence, training Technicians on test equipment usage and troubleshooting techniques, as well as managing schedule coordination to ensure completion of all scheduled or on-demand service and maintenance work.
- Perform Cat3 and Cat5 installation and configuration of audio/video (A/V) equipment for television, high speed internet, and landline and VoIP phone service.
Candidate Info
2
years in workforce
2
years at this job
AS
Fire Technology
Emergency Medical Technician
Communications Technician
Install and repair Xfinity cable systems
- Analyze and troubleshoot technical problems such as slow internet speeds, intermittent connection, missing channels, pixelating channels, voice static, and dropped calls
- Utilize various tools and equipment such as wire cutters, cable strippers, cable toners, cable crimpers, signal level meters, multimeters, and foreign voltage detectors
- Utilize various software such as Premise Health Test, Watchtower, and TechNet
- Provide excellent customer service
- Educate customers on various services such as cable, internet, and voice
- Attend to multiple jobs per day in a timely manner
- Stay up to date with the latest Xfinity technologies
Candidate Info
6
years in workforce
1
year at this job
BS
Applied Mathematics
Communications Technician
Responsible for performing residential standard home theater installations
- Inspection and installation/upgrade of residential ground/bond as needed; and signal
- Functioned with an increasing degree of proficiency and a decreasing degree of supervision.
- Knowledge of the National Electrical Code (NEC, ) the National Electrical Safety Code
Candidate Info
9
years in workforce
3
months at this job
BA
Hotel Management
Catering & Cooking
IS Communications Technician Tier II
- Manage trouble tickets using the client’s designated corporate ticketing system
- Administer MDM accounts directly related to mobile devices
- Troubleshoot and resolve mobile device issues or problems with device hardware and software for iPhones, iPads, Android devices and tablets
- Escalate trouble tickets with the appropriate Tier 3 support when more advanced troubleshooting is required
- Configure and enterprise enroll/activate designated mobile devices with current approved upgrades to device firmware, operating system patches and versions based on troubleshooting resolution and device reassignments
- Assist with the enterprise mobile device refresh period by providing Tier 2 MDM support and enterprise deployment of refresh enterprise mobile devices
Candidate Info
23
years in workforce
11
years at this job
Communications Technician
- CCT4 level technician.
- Currently one of only three Leakage Technicians at our office.
- Was the first Flux Technician for our office in its introductory phase; helping to form initial procedures and assisted in the successful rollout of the program.
- Proficient in the installation and troubleshooting of cable, internet, home networking, phone products and services.
- Successfully completed Comcast's Talent and Development Program.
- Undertook several leadership training courses provided and offered by Comcast.
- Often work as lead technician when supervisor is unavailable.
- Effectively network with supervisors and managers to resolve issues related to quality service and customer concerns.
- Process and return paperwork in an orderly and timely manner.
- Maintain tools, equipment and company vehicle in clean, efficient, working condition.
Candidate Info
34
years in workforce
6
years at this job
HS
High School Diploma
BA
Youth Ministries
MA
Chaplaincy
Satellite Communications Technician
- Operated a Satellite Transportable Terminal in the U.S. and Afghanistan
- Maintained Satellite Antennas and support equipment in Germany
- Installed replacement equipment as instructed by supervisors
- Problem-solving skills used trouble shoot communication outages
Candidate Info
7
years in workforce
6
months at this job
AS
Law And Paralegal Studies
BA
Business / Bachelor
BA
Business
Police Communications Technician
Process emergency calls and contact proper agencies under four minutes
- Maintain/protect callers confidentiality
- Confidently reassure callers while collecting pertinent information to dispatch
- Distinguish and assign the most appropriate of 498 emergency codes to each call
Candidate Info
2
years in workforce
11
months at this job
BS
Electronics Engineering Technology
Communications Technician/purchasing
- Providing technical assistance to customers and technicians
- Help technicians troubleshoot issue
- Prepare system in house for technician before install
- Run cables, terminate both cat 3 and cat 5 inserts, patch panel, 66 blocks
- In charge of warehouse, purchasing equipment, and stock inventory
Candidate Info
20
years in workforce
9
years at this job
AAS
Network Administration
AS
Arts
AS
Applied Science
Satellite Communications Technician
- Inspect, deploy, and operate Air Force satellite communication equipment in accordance with DOD, AF, and NGB directives and applicable technical orders
- Troubleshoot problem areas according to best practices and technical order guidance
- Document issues
- Assist in testing new equipment while interacting with civilian contractors
Candidate Info
5
years in workforce
4
months at this job
BS
Telecommunications Engineering
Communications Technician
- Pull and route fiber optic cable (OSP).
- Terminate and breakout outside plant fiber.
- Splice and terminate fiber optic cables including both loose tube and ribbon optic cables.
- Test and troubleshoot fiber optic cables.
- Install and terminate cooper cable (CAT5/CAT6).
Candidate Info
10
years in workforce
1
year at this job
Psychology
Psychology
Communications Technician
Structured cable telecommunications systems installation for a leading provider of network infrastructure products and services for data centers and other mission critical environments
- Install work area outlets for floor (i.e. monument), modular furniture (i.e. surface mount box) and wall (i.e. box eliminator). Drop and route cables through wall, floor, structures, furniture
- Perform pre-termination procedures: organize, form, dress cables and determine length, slack and label cables; terminate low-voltage devices; follow prints, performs tasks using basic hand tools
- Suspend and support cable: Cable tray, J-hook, D-rings, Bridal rings, Trapeze
- Build closets (mount and install backboards, cross connects, racks, patch panels, fiber optic and hardware). Install grounding for racks, equipment and cable as required
- Perform fire-stopping procedures on fire walls, install sleeves, pull cable through sleeves and core penetration
- Fully complete all paperwork accurately and on time (material transfers, work orders, change orders, tool transfers and others as required)
- Help create, develop and implement project process improvements
- Adhere to all company, customer and industry quality and safety standards and regulation
- Promote company culture and mission to all employees, vendors, clients and business partners
- Proven skill level in interpreting blueprints and project documents, including specifications, reporting and quality requirements; problem solving
Candidate Info
5
years in workforce
5
years at this job
AS
Network Systems Administration
Communications Technician
Provided technical support to Internet customers
- Serviced residential and commercial Comcast customers
- Troubleshot problems with DSL connections, modems and home networks
- Used familiarity with operating systems and hardware to resolve issues
- Maintained accurate notes, and good customer service skills
Candidate Info
21
years in workforce
8
months at this job
BA
Communication Studies
Communications Technician
- Deliver telecommunication services in commercial and residential settings, while building effective relationships with Xfinity customers.
- Interpret system layouts from blueprints to establish preferred routes for telecommunications.
- Troubleshoot Xfinity products and resolve complex problems, as well as, provide consumer education.
- Demonstrate knowledge of the National Electric Code (NEC), Federal Communications Commission (FCC), Environmental Protection Agency (EPA), and American National Standards Institute (ANSI).
Candidate Info
18
years in workforce
3
months at this job
Business Administration
Communications Technician
- All duties expected of a [company name] Communications Tech
- Communications Training Officer
- P1 Computer Aided Dispatch (CAD) trainer
- P1 CAD provisioner
- Enter/modify/clear Department of Corrections warrants
Candidate Info
10
years in workforce
1
year at this job
Nation Federation Of Professional Trainers
Communications Technician
- Routed Cat-5/Cat-6 networking cables to desired location
- Terminated Cat-5/Cat-6 networking cables at data outlets and communications rack
- Installed Comdial DX80 and Comdail DX120 telephone systems
- Installed Public Address systems at various commercial business'
- Routed Coax cable for security cameras to desired locations
- Terminated Coax cable at DVR and security camera locations
- Installed Opti-View security camera systems
- Responsible for keeping daily work logs and maintain jobsite records
Candidate Info
9
years in workforce
3
years at this job
BS
Business
Police Communications Technician
- Serve as 911 emergency calltaker; obtain necessary information from callers in order to initiate emergency assistance.
- Serve as radio dispatchers of police resources; perform clerical, administrative and other duties related to the provision of emergency service.
- Make not just responsible but life or death decisions where timing is critical in saving the life of a civilian.
Candidate Info
13
years in workforce
7
years at this job
BA
Human Services
MA
Business Administration
Communications Technician II
- Provide leadership in the design, development, and dissemination of new business process solutions and the re-engineering of existing processes.
- Receiving and evaluating calls for service from citizens; advises citizens on calls that are not of an emergency nature; determines the jurisdiction in which the incident occurred to recommend referral; determines if a police unit should be dispatched to a scene for an investigation to facilitate prompt referral of a case.
- Dispatching fire and emergency medical units as appropriate; provides first instructions on emergency medical care when trained as an EMD.
- Maintaining service status of all mobile units; dispatches units by radio using codes and signals; dispatches wreckers to accidents and impounds following rotation schedule.
- State Certified, Emergency Medical Dispatch Certified, Cardio Pulmonary Recitation Certified
Candidate Info
30
years in workforce
2
years at this job
Voc
Vocational Degree
Jatc Communications Technician
Communications Technician
- Pull and terminate cat 5 and coax cable
- Install CCTV equipment
- Install security systems
- Test and focus all security cameras
- Install all power connections, AC-DC
- Program DVRs
Candidate Info
16
years in workforce
5
years at this job
HS
High School Diploma
Communications Technician
- Dispatch campus PD and EMS to incidents on and adjacent to campus
- CLEAN/JNET certified
- Generate Clery reports on daily basis
- Coordinate municipal law enforcement activity on campus.
Candidate Info
6
years in workforce
1
year at this job
HS
High School Diploma
AS
Electrical
Communications Technician
- Working with Fiber network facilities between the customer service terminal & customer premise.
- Repairing and installing activities at the fiber hub.
- Installation, maintaining of voice, data and video equipment.
- Maintain Service at the customer premise.
- Troubleshooting of fiber equipment and taking infrared measurements through fiber
- Training new employees and preparing them for the field with their own equipment.
- Installing and testing of all network fixtures.
- Responsible for tasks assigned by Frontier in connecting with service orders SOS and repairs.
Candidate Info
5
years in workforce
2
years at this job
BA
Business Management
Communications Technician III
- Conduct escalation trouble calls when required.
- Install service lines.
- Educate new technicians how to properly install services such as: Television, Telephone, and Internet.
- Educate customer on how to use their [company name] benefits and services.
Candidate Info
40
years in workforce
10
years at this job
Physical Therapy Assistant Program
Communications Technician
- Acquisition of customer accounts
- General supervision of work sites
- Install voice and data cable - extensive use of manual and power tools
- Assemble phone blocks and data panels
- Test phone and data systems
- Trouble shoot phone and data systems
- Driver
Candidate Info
8
years in workforce
4
months at this job
HS
High School Diploma
Psychology
Police Communications Technician
- Take emergency telephone calls
- Dispatch calls to appropriate personnel
- Prioritize incoming emergent and non-emergent phone calls
- Determine nature and location of the phone call
Candidate Info
5
years in workforce
1
year at this job
BS
Information Technology
Computer Science And Accounting & Business Management
Communications Technician III
- Customer Relations
- Professional Communication and Data systems installation & troubleshooting
- RF and Data Cable Terminating
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