It Support Engineer Resume Examples - Page 5

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IT Support Engineers provide on-site and remote support for multiple software products. Resumes for this position highlight such responsibilities as developing a complete network in the client/server environment from scratch, configuring and maintaining wireless routers, and scheduling and restoring weekly and monthly backups related to all servers and drives through semantic execution apps. Example resumes in the field show that a bachelor's degree in a technology field, or an equivalent combination of education and relevant IT experience, are required for this position.

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41

IT Support Engineer

  • Diagnosed and resolved software issues via telephone, Remote Desktop, and in-person for workstations (PCs and laptops) belonging to a LAN of 115 PCs in a Windows XP/Vista/7 environment
  • Coordinated desktop moves, adds, and changes; consulted with Managers (CEO) for new hardware/software purchases
  • Installed Windows O.S., Microsoft Office, antivirus software and all approved software and printer drivers; set up e-mail accounts and configured workstations to access LAN
  • Repaired hard drives via DOS commands - chkdsk, copy, DIR, etc.
  • Performed maintenance as well as configured network settings on new workstations and configured SMC switches for users, to have access to the company LAN; assisted in troubleshooting and resolving networking issues
  • Replaced many types of hardware: keyboards, LCD screens, RAM, HDDs, speakers, mice, power sources, etc.
  • Troubleshot problems and performed maintenance for printers LaserJet/DeskJet belonging to LAN (97 printers)
  • Maintained an inventory of all servers, PC's, laptops, printers, software licenses and related equipment
  • Administered company’s new web site, www.apaoltenia.ro, updating information on the site and adding news about planned service for water system
Candidate Info
13
years in
workforce
5
years
at this job
BA
Electrical Engineering
42

IT Support Engineer

IT Server Support Engineer for UNIX, Netware and Windows platforms for an expanding number of users (increased from 180 to 400)

  • Managed GroupWise and Elite (Informix Based Product)
  • Implemented RAS solutions using Shiva Net Modems
  • Managed user accounts on UNIX, Netware and Windows NT
Candidate Info
6
years in
workforce
3
years
at this job
43

IT Support Engineer

  • Monitored SAP production, quality and development systems on Windows and Linux based servers using Spong ( network monitoring tool ) for 249 major global clients and Fortune 500 companies including, Energizer, Georgia Pacific, Coca Cola, Arizona Chemical, BSN Medical, NBA etc. on a regular basis.
  • Managed a foreign team of 16 personnel in India that comprised of real time supporters (RTS) and SAP Basis supporters on daily operations and developments.
  • Initiated Critical Issue Broadcasts on severe production environment and documented situation report for the Director and affected teams and client
  • Managed user accounts and group rights on Active Directory, LanDesk, SAP, SAP Business Objects, and Cisco Secure ACS.
  • Set up SAP Printers and created SAP transports and push them through if stuck in flow process.
  • Experienced working in a cross-functional matrix environment.
  • Maintained backups on tape media and prepare tapes for offsite storage at Iron Mountain using SecureSync.
  • Prepared Cricket backup reports for TSM servers and NetApp storage reports monitoring the growth of disk space on both physical and virtual drives.
Candidate Info
8
years in
workforce
1
year
at this job
AS
Science
BS
It Management With A Concentration
Certified It Professional
44

IT Support Engineer

Maintain Windows Server 2003/SQL Server 2005 platform for 24/7 operation

  • Participated in the implementation and utilization of the Fastrack Healthcare system
  • Responsible for supporting the Fastrack system by identifying and resolving all software and user issues
  • Created custom forms and reports using the Fastrack software, as well as ad-hoc SQL queries
  • Created custom reports and charts using BI package for management team
  • Researched and installed new POS system
  • Supported end users with PC related software and hardware issues
  • Installed printers, scanners, faxes, network cabling and switches
Candidate Info
26
years in
workforce
7
years
at this job
C
Education
BA
Economics
45

IT Support Engineer

  • Singlehandedly provided support to over 180 employees, including all the Studios executives, three managed animation productions (Transformers Prime, GIJoe Renegades and Pound Puppies, toy designers as well as our brand new post production group which prepared all shows for airing by the Discovery and Hasbro owned network The Hub.
  • Acted as IT liaison between the studio and all of Hasbro's corporate IT teams, including Networking, Backup, Server, and Desktop Support.
  • Supported a heterogenous network environment with Mac/Windows servers and workstations using TCP/IP, SMB, AFP and NFS transport protocols.
  • Supported both Final Cut Pro and Avid edit suites connected to Avid Unity, Isilon and Promise storage.
  • Supported all the artists using Adobe Photoshop, Illustrator, Acrobat, Goole Sketchup and Autodesk Sketchbook Pro
  • Integrated Macintosh workstations into a heavily structured, Active Directory environment.
  • Maintained client workstation backups with Presstore, mirroring of the Isilon to Equalogic storage and then LTO5 with NetBackup for the offsite backup.
  • Supported multiple Crestron based video and conference rooms.
Candidate Info
9
years in
workforce
6
months
at this job
BA
Television Production
46

IT Support Engineer

Responsible for complete PC repair, diagnostics, user support, and network troubleshooting.

  • Responsible for the uptime of 300 computers, and 7 networked printers.
  • Responsible for the uptime of a medium sized network with 7 servers, and 4 Cisco switches.
  • Handles system administration over key warehouse management, and order tracking software systems.
  • Assists in outside customer support to help translate technical terms and issues into a non-technical friendly format.
  • Handles co-ordination between internal company IT, and external customer's IT departments for technical resolutions.
  • Primary support point for the Haslet location, supervising 3 other IT technicians across all shifts
Candidate Info
2
years in
workforce
2
years
at this job
47

IT Support Engineer

Support 9 Dental offices in procurement, implementation and management of all technology equipment.

  • Responsible for wireless and smart device requests, support for all office IT equipment and setup of routers and other devices for office networking.
  • Developed IT ticketing system in Sharepoint to streamline and keep track of any IT issues across the 9 different offices as well as all document management
  • In charge of setting up all AV and IT for any company meetings and functions
  • Train new employees on IT protocol within the offices
  • Purchasing and evaluating needs for all new offices in regards to IT equipment
Candidate Info
17
years in
workforce
4
years
at this job
BA
Market Research
48

IT Support Engineer

  • Provided desktop support of 300+ in office users and over 150 remote users (Cybersource)
  • Built and tested laptop image distributed across 5,000 systems (Visa)
  • Software deployment using SCCM as primary deployment tool
  • Managed domain users and security groups via Active Directory
  • Managed 450 users email accounts and distribution groups via MS Exchange
  • RSA and Active Identity user set up and VPN Support
  • Performed company-wide migration to Windows 7 of 1,200+ systems (Visa)
Candidate Info
6
years in
workforce
1
year
at this job
BS
Information Systems And Marketing
49

IT Support Engineer

  • Works closely with Windows 2003 & 2008 Servers to insure both servers were always up, monitored and updated to the latest Windows updates.
  • Manages Microsoft Exchange 2007 to update users as needed & Symantec BackupExec for Windows Server v11 to recover ant loss data on the network.
  • Provides technical support to 20+ clients in the office.
  • Deployed a FTP system where users can upload files they need into the network.
  • Configures and Manages Blackberry Enterprise Server.
Candidate Info
7
years in
workforce
3
months
at this job
BA
Computer Networking & Telecommunications

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