It Support Engineer Resume Examples - Page 4

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IT Support Engineers provide on-site and remote support for multiple software products. Resumes for this position highlight such responsibilities as developing a complete network in the client/server environment from scratch, configuring and maintaining wireless routers, and scheduling and restoring weekly and monthly backups related to all servers and drives through semantic execution apps. Example resumes in the field show that a bachelor's degree in a technology field, or an equivalent combination of education and relevant IT experience, are required for this position.

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31

IT Support Engineer

  • Setup, configured and maintained various MySQL Databases and Replication Databases
  • Performed server installs and updates to Server OS and companies proprietary software
  • Monitored network connectivity and configurations server-side and for end-users
  • Provided technical support via phone and e-mail for various customers for high severity issues that ranged from hardware/network functionality to server/database maintenance.
  • Worked with software engineers whenever bugs or defects were found.
  • Functioned in a 24x7 On-call rotation schedule.
Candidate Info
14
years in
workforce
9
years
at this job
AS
Electronic Computer Technology
32

Senior IT Support Engineer

  • Responsible for the project to set up Monitoring and daily operations of production Data Centers in Palo Alto and Sister site in Colorado.
  • Acted as technical liaison with pharmaceuticals such as Merck and Squib as part of FDA required audits. This position required extensive research in FDA requirements.
  • Managed the security upgrade project in advance of internal security audit. Updated and expanded the HP site security manual.
  • Designed and Delivered DRP and Business Continuity Plan for Building 16. Participated in build out of the Sister site in Colorado.
  • Wrote and implemented the Disaster Recovery plan using products such as Omniback, Legato, and HP Openview.
  • Managed the Y2K systems audit project.
  • Created DNS sub domains for California Avenue site and upgraded the mail system on UNIX platforms using Sendmail.
Candidate Info
12
years in
workforce
5
years
at this job
BS
Electrical Engineering
BS
Computer Engineering
Communication And Negotiations
33

IT Support Engineer (executive Support)

Responsible for supporting C-Level Executives, department heads, department teams, and special projects.

  • Created users AD, Exchange accounts and assigned Users phone extensions
  • Added computers to Domain and renamed systems to company naming policy
  • Supported Users from users generated Service Desk ticketing system
  • Supported XP, Windows 7, 8 and MAC Lion OS, Images of new Desktops, Laptops and Configured Outlook
  • Deployed and setup upgraded PCs and Avaya VOIP Phones management
  • Configure, Setup, and troubleshoot Video Conference Calls (VTC) Polycom and provide VPN support.
  • Supported Mobile devices including Blackberries, iPhones and iPads.
Candidate Info
6
years in
workforce
3
years
at this job
Computer Information Systems
34

Senior IT Support Engineer

Analyzed and supported IBM and Dell PCs and servers, insuring that system capabilities met management and operational requirements

  • Managed backup process for all servers in the Foxboro location (BearingPoint)
  • Supported the Cisco VoIP telephony system
  • Planned and coordinated IT projects, including procurement, delivery, vendor coordination and prioritization of equipment and installations
Candidate Info
25
years in
workforce
3
years
at this job
35

IT Support Engineer

Supervised the Service Desk staff, overseeing the daily operations of the team.

  • Designed, developed, enhanced, and processed SLA reports.
  • Managed requests and ensure they are dealt with efficiently and within SLA.
  • Consulted with IT Contract/Vendor/Production Managers.
  • Trained and supportedend users.
  • Monitored staff and tickets for required information, follow-up, and escalation procedures.
  • Provided 2nd - 3rd line support for end-users at CIEH via the Service Desk.
  • Supported the administration and maintenance of the telephone systems.
  • Created network and email accounts.
  • Supported and rolled out hardware and software.
  • Implemented ITILbest practices and procedures.
Candidate Info
7
years in
workforce
3
years
at this job
36

IT Support Engineer

  • Provided hands-on technical support and advice for clients regarding telephone and broadband products and services.
  • Created and updated data of clients in CRM.
  • Monitored and tracked clients' order of broadband and telephone from initiation through to delivery, installation and handover.
  • Ensured products were delivered in time and within budget to meet customer's specifications.
  • Collaborated with specialist provisioning department (SPD) to resolve all broadband and telephone faults.
  • Assisted in the installation and transfer of home phone and broadband.
  • Answered customer's questions about products, prices, availability, product uses, and credit terms.
Candidate Info
2
years in
workforce
8
months
at this job
BS
Physics And Electronics
MS
Project Management
MS
Electrical And Electronic Engineering
37

IT Support Engineer

  • Met with clients and discuss/propose service contract possibilities in regards to hosting and technical support
  • Assisted IT/Hosting department in research of new technician payroll system, applied requirements analysis on proposed system and coordinated task between payroll and programming departments
  • Developed sales strategies and techniques to integrate into daily business routines
  • Performed technical resolution procedures and solved countless technical issues ranging from higher level network failures to standard client/server pc issues
Candidate Info
4
years in
workforce
10
months
at this job
AAS
Computer Information Technology
BBA
Information Systems
38

IT Support Engineer

Global IT support for mobile devices, desktops, servers, and networking

  • Managed SCCM application deployments
  • Assisted in development and rollout of SCSM IT Service Management solution
  • Designed and implemented migration of backup solution from tape to cloud
Candidate Info
9
years in
workforce
4
years
at this job
BA
Computer Science
39

IT Business Analyst / IT Support Engineer

Contributed dynamic managerial skills as the help desk Team Lead by overseeing phone-based technical support team that provided services to internal and remote employees of SSA.

  • Applied IT expertise and advanced communication skills toward serving as Level 3 infrastructure support for responding to customer inquiries, troubleshooting problems, and identifying the root cause of issues.
  • Exhibit strong critical thinking and written communication abilities in preparing technical reports and documentation and translating technical specifications into programming specifications.
  • Validated technical designs created by developers against business and technical requirement documents.
  • Configured PC's, installed network cards, modems, etc., and installed and configured software.
  • Built and established key relationships and liaised effectively with senior management, staff and customers to ensure the timely completion of projects while also training end users.
  • Successfully gathered requirements for the implementation of the new Identity Management System.
  • Evaluated and managed technical support systems hardware/software and made recommendations regarding upgrades or changes.
  • Served as technical liaison between management and technical professionals by converting business needs and requirements into functional requirements.
  • Responsible for technical documentation, including creation of technical procedures and policies of several newly created applications and administered AIX and Windows Servers running Apache, Tomcat and WebLogic.
Candidate Info
10
years in
workforce
3
years
at this job
BS
Computer Science Technology
MS
Information Systems
40

IT Support Engineer

  • Resolved Database queries and constructed Web Database on MySQL to store the user's information
  • Maintained IPv4 network environment and managed Windows environment in the company
  • Troubleshooting network issues and provide technical support
Candidate Info
7
months in
workforce
3
months
at this job
BA
Engineering
MS
Telecommunications Systems Management

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