Supported various populations within field organization and in stores, such as hourly population, store managers, district managers and regional leaders. Consulted with business partners, executives and management to determine training and performance support needs for 150,000 associates in stores. Managed, developed, implemented and evaluated learning curriculums for store management, including leadership and financial training (CLIMB conference, store coach forum).
- Designed and developed job aids, videos, interactive distance learning sessions and Computer-Based Training (CBT) to support associates' performance in the stores.
- Facilitated 100 interactive distance-learning sessions.
- Project-managed CBT development, including procuring vendors, establishing timelines and budgets, and developing product.