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0-5 years of experience
Worked on projects from clients to code feedback from customers and provide reports on data. Participated in discussion panel regarding management of the team. Consulted on drafting client presentations and documents.
- Identified improvements to customer experience by worked with multiple teams in sales, marketing, and IT to analyze data provided by client.
- Fulfilled customer expectations by completing project on time, working over time during shortage of employees.
- Mentored team members and coached them to manage complete projects independently.
- Assisted team members for secondary research.
- Improved employee morale by taking initiative to organize events and functions for team.
0-5 years of experience
An enforcement of policies with an interest to protect and improve user experience of consumer products and services. Quality control methods include Boolean logic, pattern recognition, and efficient high volume control in fraud investigation, risk management, advertising, and e-commerce.
- Passed training with the top quality score within a group of 24 entrants.
- Mastering quality control of high volume contents in a multitasking and rapidly-changing environment.
- Enforcement of policy to maintain a quality and friendly user mobile experience for client applications.
- Provide support and mentor to new colleagues with familiarity of policies to maintain a healthy team work environment.
- Maintains a quality score of 99.7% and over 100% of expected production.
- Ability to constantly adapt and integrate new/changed policies that occurs weekly to monthly.
0-5 years of experience
- Built, modified, and maintained HTML with Dreamweaver
- Created, proofed, and edited service contracts as needed at each phase of processing to ensure all information is standardized.
- Acted as subject matter expert and provided training to new hires.
- Created SOP to test HTML and verify page content and links for accuracy.
0-5 years of experience
- Expand the corporate knowledge base through content collection and management.
- Maintain and update the corporate portal (SharePoint 2013 platform).
- Promote knowledge sharing within and across consulting practices in the US, Europe and Asia.
- Supply reporting around various KM activities to ensure compliance with KM policies and procedures.
- Give technical support and training on KM tools.
- Provide support for mergers and divestitures.
0-5 years of experience
- Successfully manage and execute the Intranet upgrade for Higher Education to the new specifications outlined by Corporate Communications.
- Prepare HTML design standards document for online forms. Create form templates and global css file. Enforce new standards.
- Create template website for new design, incorporate new graphics.
- Produce logos, buttons and other graphic requests for the team as needed.
- Manage and maintain content updates for multiple websites.
- Utilize SQL Server to setup dining websites and kiosks.
0-5 years of experience
- Private sector cybercrimes analyst consulting with the [company name] team, a division of the Microsoft Digital Crimes Unit (DCU).
- Trained in and tasked with identifying, taking down, and reporting to authorities illegal and illicit material on any and all Microsoft services and products such as Bing, OneDrive, Outlook, Skype, etc.
- Lead investigator for Skype proactive investigations training and supervising fellow agents during high volume active Skype investigations, delegate spreadsheets to document findings, and turn in monthly worksheets for metric review with Skype Fraud Team
- Perform content moderation duties for Skype terms of use violations that present itself during investigations that include but not limited to fraud, child grooming, hate speech, and advocating violence against others
- Other main duties include investigating external and internal reactive cases from customers, Microsoft partners, lawyers, and law enforcement cases of unauthorized distribution of videos and photos without an involved party's consent
- Contribute to the Microsoft Hash Database project to create an industry standard in classifying source material through PhotoDNA technology that automatically detects, reports, and removes illegal and illicit material from Microsoft services
6-10 years of experience
- Assist Product Owner as a Subject Matter Expert on Agile development teams
- Execute SQL queries and analysis of geospatial data, create reports to internal customers analyzing data quality
- Develop and modify receiving, storage, and normalizing processes of external data to meet constantly-evolving product specifications
- Develop and maintain quality analysis processes to meet specific project needs
- Analyze public transit datasets for content, quality and completeness
- Communicate quality information to key stakeholders (internal and external)
- Create tools using ESRI Model Builder and Python to facilitate quality analysis of multiple data types and formats
0-5 years of experience
- Analyze content streams and topics to audit and evaluate content, including prioritization.
- Train employees and perform other required actions to improve data quality and coverage
- Worked effectively with content partners to organize and improve data quality
- Entered data into system from customer's emails and faxes
0-5 years of experience
- Employ basic HTML web design features and multimedia manipulation for new and existing site platforms.
- Properly enforce and update content, graphics, and display standards for site specifications and digital formats.
- Create and manage cases and fulfillment item workflows via Salesforce for product updates and change requests.
- Utilize Adobe Photoshop to perform visual asset manipulation for site specifications.
- Produce and deliver performance metric embed reports weekly.
0-5 years of experience
- Work closely with Web Content specialists and Subject Matter Experts to assist with site updates and maintenance of the product database.
- Aid in projects to support all users and expand the Product Marketing Database, including requirements gathering, documentation, extracting and socializing reports, CMS content entry and testing.
- Create ad hoc sql based reports to meet business needs.
- Create and maintain user access and permissions across the multiple systems supporting web team.
- Participate in test planning, test execution and installation of functionality for Product Management Data Base, Content Management System and other systems.
- Participate in test planning and execution as part of server migration for PMDB, CMS and other systems.
- Create and maintain system functionality documentation.
- Analyze and assist in data integrity, implement Data Quality Assurance Methods and database cleanup efforts.
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