Technical Support Executive Resume Samples

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Technical Support Executives are in charge for maintaining networks and computers in an organization. Main duties of a Technical Support Executive are configuring computer systems, diagnosing software issues, solving technical problems, setting up user accounts, answering to customer and staff inquiries, and testing new technology. Successful example resumes for the job showcase software operation knowledge, analytical thinking, customer service orientation, teamwork, and problem-solving skills. Employers select candidates holding a degree in an area such as information technology, computer networking, engineering, or computer science.

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1

Senior Technical Support Executive

Performed the role of a SME for a team of 15 members.

  • Provided regular Team updates about all new MS updates and Virus issues.
  • Verified case logs on tickets to validate the troubleshooting steps performed by the technician before getting escalated to the L3 support.
  • Worked as a L3 support to troubleshoot issues and report bugs to the product development team.
  • Got recognized as a specialist in troubleshooting Wireless, file sharing and Internet sharing issues.
  • Was a part of the Pilot project to support Internet Explorer 7, and supported windows VISTA RC.
  • Created technical documents to fix upgrade issues from windows XP to Windows VISTA.
Candidate Info
1
year in
workforce
1
year
at this job
BA
Bachelor of Arts
2

Senior Technical Support Executive

Performed the role of a SME for a team of 15 members.

  • Provided regular Team updates about all new MS updates and Virus issues.
  • Verified case logs on tickets to validate the troubleshooting steps performed by the technician before getting escalated to the L3 support.
  • Worked as a L3 support to troubleshoot issues and report bugs to the product development team.
  • Got recognized as a specialist in troubleshooting Wireless, file sharing and Internet sharing issues.
  • Was a part of the Pilot project to support Internet Explorer 7, and supported windows VISTA RC.
  • Created technical documents to fix upgrade issues from windows XP to Windows VISTA.
Candidate Info
1
year in
workforce
1
year
at this job
BA
Bachelor of Arts
3

Senior Technical Support Executive

Designated staff assignments, work priorities for efficient cost and time requirements

  • Evaluated work load and call capacity to determine feasibility of expanding or enhancing shift operations.
  • Consulted with Quality Assurance Analyst to ensure that company standards are met
  • Assisted customers to resolve Printer-related problems (Hardware and Software)
  • Trained new staff in use of software or hardware
Candidate Info
2
years in
workforce
2
years
at this job
MBA
Management
4

Technical Support Executive

Offered troubleshooting assistance and resolution of issues relating to credit card swipe machines for the US client [company name]s. Connected them with the appropriate banking institutions for settlements as required

  • Installed and configured 10 different types of machinery for new and current customers.
  • Provided necessary training and assistance to new customers on the procedures and practices for their new machines.
  • Escalated unresolved cases to higher level support, ensuring complete end user satisfaction
Candidate Info
2
years in
workforce
2
years
at this job
AS
Information Technology
Bes
5

Technical Support Executive, First Level Help Desk, Satyam

Demonstrated competencies in Windows applications, Word, Excel and use of Wired and Wireless devices. Tactfully resolved customer issues to ensure satisfaction.

  • Delivered world class customer service and built CSAT and loyalty
  • Provided effective and timely resolution to customer inquiries utilizing various support applications
  • Managed multiple priorities and maintained effective results in a data driven workplace
Candidate Info
1
year in
workforce
1
year
at this job
BS
Chemistry
MA
Marketing
6

Technical Support Executive

  • Reviewed lube oil analysis results and provided recommendations based on results.
  • Conducted industrial visits and onsite lube oil analysis, gathered information based on analysis.
  • Performed a SWOT analysis for future project based on numerous industrial visits and gathered data.
  • Organized and implemented client relations from technical point of view including: client satisfaction surveys and client development activities.
  • Attended client calls on queries, problems or dissatisfactions.
  • Represented company in the most prestigious Lube-Expo event in country.
Candidate Info
3
years in
workforce
1
year
at this job
MS
Mechanical Engineering
Mechanical Engineering
7

Technical Support Executive

  • Provided technical support on the operation and maintenance of personal computers and /or peripherals
  • Guided customer troubleshooting efforts to identify products that have technical issues and issue service calls
  • Identified and provided solution and/or input on unique or recurring customer problems
Candidate Info
6
months in
workforce
6
months
at this job
BE
Information Technology
MA
Computer Science
8

Technical Support Executive

Worked in a ISP (Internet service provider) and banking domain processes. Provided resolution for various internet related issues, did technical trouble shooting over the phone and raised tickets for the issues which can't be solved over the phone.

  • Also worked in a Banking domain process to provide verbal and written communication to customers. Resolve their issues and discuss with client for amendments to provide better service.
  • I am well versed in using citrix, KANA software and Unix based applications.
  • Pursued 'Post Graduate Diploma in Clinical Trial Operations and Clinical Data Management' from Jahangir Centre for Learning, Pune.
  • Pursued certification on Mainframe system Administration from Arich InfoTech, Pune.
  • Pursued B.Tech (Biotechnology) from Jaypee Institute of Information Technology University, Noida, India with 75%.
  • Qualified Gate 2011 in Biotechnology(All India Rank-2530)
Candidate Info
2
years in
workforce
2
years
at this job
HS
Clinical Research And Clinical Data Management
Biotechnology
9

Technical Support Executive

Repaired customer laptop & desktop PC's.

  • Conducted hardware & software diagnostics.
  • Performed hard drive/file backups.
  • Conducted malware/virus scans and removal.
  • Constructed desktop PC's.
  • Installed multiple OS versions, including: Windows 2000/XP/Server 2003, Windows Vista/Server
  • Answered phones to provide customer assistance.
Candidate Info
2
years in
workforce
2
years
at this job
HS
Electronics & Communication Engineering
BA
Computer Science
10

Tier-2 Technical Support Executive

I was a part of Tier-2 technical team where my mail responsibilities were as follows

  • We were supposed to provide telephonic support to the users which were facing issues with their Windows machines.
  • I was a part of a team which supported users across multiple nations such as US, Canada and Europe.
  • Users using Windows machines running Windows XP, Vista would be supported by or team.
  • Our daily responsibilities included receiving calls from users, understanding their issue with the OS and help them through the problem to its resolution.
  • Our Tier-2 team was also responsible for handling escalation calls from Tier-1 support. This means to provide an extensive and expert solution to the issue.
Candidate Info
3
years in
workforce
1
year
at this job

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