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Additional Healthcare Support Resume Samples
Patient Services Representative Resume Samples
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0-5 years of experience
Provided support to patients who had received treatment from hospitals throughout the United States where [company name]'s emergency medicine physicians are providing patient care.
- Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume call center.
- Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts.
- Understand the importance of dealing with confidential information.
- Resolved problems or escalated to managers as needed -able to diffuse intense situations and frustrated callers.
0-5 years of experience
Provided support to patients who had received treatment from hospitals throughout the United States where [company name]'s emergency medicine physicians were providing patient care.
- Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume call center.
- Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts.
- Understand the importance of dealing with confidential information.
- Resolved problems or forwarded to managers as needed to diffuse intense situations and frustrated callers.
0-5 years of experience
Executed excellent customer service and communication skills by verifying and collecting appropriate information, and scheduling and registering and recording patient data in an expedient and accurate manner
- Explained and applied hospital and federal policies and regulations to ensure proper patient care
- Utilized knowledge of the healthcare field by explaining insurance coverage benefits and medical care cost to patients
- Performed cash, check, and credit transactions for the patient's visit, diagnostic studies and supplies
- Managed incoming phone calls and resolved patient inquiries and referred calls to appropriate departments
0-5 years of experience
Interpret claims and determine provider benefits for client explanation.
- Review reports and combine accounts to re-prorate billing.
- Updated client information to ensure prompt collections.
- Reduced patient billing concerns, assisted with charity applications.
- Initiated patient dispute resolution and escalated as necessary.
0-5 years of experience
Provided non clinical clerical support for the clinical staff, physicians and Management in a fast paced environment
- Managed switchboard, answering all calls from patients and outside sources directing questions and messages to appropriate in a timely manner and data entry
- Corrected patient's Demographic data, scheduled appointments, Confirmed Referrals and Surgeries utilizing Epic daily
- Communicated with corporations, insurance and Pharmaceutical companies via telephone or correspondence
- Prepped, scanned, released, processed and maintained patient's medical records, labs, orders, outside records
0-5 years of experience
Greeted and checked in patients in a friendly manner
- Collected co-payments and verified insurance coverage
- Scheduled and confirmed patient appointments
- Prepared new patient charts neatly and accurately
- Responded to patient billing or financial inquiries, directing to appropriate departments, as necessary.
- Collected and posted payments and record receipts
- Balanced nightly deposits and complete credit card processing.
0-5 years of experience
Took patient calls; assisted patients with payments, payment plans and adding insurance, adjustments, etc.
- Provided information regarding patient accounts to authorized callers while complying with HIPPA guidelines and regulations
- Processed mail received from patients, attorneys, hospitals etc. and updated the accounts with detailed notes regarding the mail received.
- Updated claims information, identified proper insurance carriers, reviewed disputes, removed or referred accounts to collections
0-5 years of experience
Inventory management, prepared reports, handled accounts payable/receivable, managed office operations to ensure effeciency and productivity, handled payroll.
- Scheduled appointments.
- Contacted pharmacies to confirm receipt of correspondences.
- Spoke regularly to patients about billing issues, appointments, and procedures.
- Provided chair-side assistance.
- Performed basic administrative functions such as faxing, sending emails, kept & organized Dr. Abinaders' schedule, created & filed patients records
0-5 years of experience
Promoted from Account Manager in order to manage the Cash Department, handle insurance denials/payments and communicate with patients while processing adjustments, co-pays, and deductibles
- Helped maintain the fastest open to close patient account turnover of any billing dept. in the Bay area.
- Processed payments made by Medi-Cal, Blue Cross, Blue Shield, Workers Comp, Cigna, and others.
- Interviewed job applicants regarding their candidacy for employment in the Cash Department
- Training new employees to use and navigate Epic, IDX, and MS4 medical record software to post payments and solve patient/insurance payment issues.
- Contacting patients for the purpose of processing co-pays/deducts and gathering payment information.
- Mastering the newly implemented medical software "Epic" and the older IDX/MS4 software using it to solve insurance and patient discrepancies involving bill payments.
- Managing hundreds of thousands of dollars in incoming electronic medical payments every month.
0-5 years of experience
Greeted patients at lobby, answered practice phones, and collected patient co-pays.
- Verified and updated patient demographic information and insurance information.
- Scheduled and rescheduled appointments in person and via phone.
- Scheduled appointments and referrals from other medical offices.
- Monitored work queues to ensure information was complete in EPIC HIS system.
0-5 years of experience
- Responsible for greeting, check in and directing the flow of patients
- Collected and verified complete demographic information in order to ensure accurate data entry
- Managed and screened multi-line phone calls (including emergency) triage calls to appropriate personnel
- Assisted in the referral process such as faxing referrals and scanning related documents
- Completed daily reminder calls to patients regarding upcoming appointments
- 09/03- UW Physicians "Special Recognition" award for outstanding contributions and productivity