Responsible for the handling of all incoming and outgoing telephone calls related to scheduling and rescheduling diagnostic exams such as MRI's, CT's and EMG's for patients at centers within our company network, ordered by physicians and received from various insurance companies, nurse case managers, employer's of self-funded plans, doctor's office or direct from the patient.
- Received telephone calls, faxes, Internet messages regarding the initiation of a referral or the scheduling patient as a result of an existing referral.
- Secure all necessary information about the procedure being ordered, the insurance company authorizing the procedure, and the patient. Enter directly into Intrepid software all information obtained at the time of the call.
- Confirmed that the procedure is authorized by the respective insurance company.
- Contacted the patient and designated center to arrange appointment for procedure and enter appropriate information into Intrepid software.