Patient Care Representative Resume Samples - Page 2

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Patient Care Representatives collect patient information with the purpose of improving care services. Daily activities a Patient Care Representative performs include contacting patients via telephone after an appointment, obtaining medical history, doing data entry work, answering to patient inquiries, and developing interdisciplinary care plans. Successful resume samples in the field mention skills like patient services, health promotion, telephone etiquette, customer service, active listening, computer competences, and conflict resolution. Eligible resumes make display of an Associate’s Degree in healthcare administration or a similar field.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

11

Senior Patient Care Representative

  • Greeted customer entering the facility to ascertain the patients needs
  • Scheduled appointments for urgent needs
  • Politely assisted customers in person and via telephone.
  • Handled daily heavy flow of paperwork properly
  • Handled cash and credit card payments
  • Managed customer calls effectively and efficiently in a complex, fast paced and challenging environment.
  • Responded to patients physical and emotional needs.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
Candidate Info
3
years in
workforce
3
years
at this job
Government
12

Patient Care Representative

  • Adhered to HIPAA guidelines and Federal Privacy Law. Provided feedback to management regarding possible problems and areas of improvement.
  • Responsible for answering a variety of customer phone calls, identifying patient grievances and escalating properly while providing excellent customer service and handling all inquiries in a timely and professional manner. Responsible for all daily productivity reporting requirements. Maintains and exceeds department standards for productivity and quality.
  • Ensures compliance with state and federal laws and regulations for Commercial, Medicare, Medicaid, Managed Care, and other payers.
Candidate Info
4
years in
workforce
2
months
at this job
13

Patient Care Representative

  • Welcoming patients, organizing and coordinating patient check in, check out and STAT appointments.
  • Handling medical insurance information and verifying patient eligibility and updating medical records.
  • Processing payments and co-payments accurately and responsibly.
  • Aiding patients with their concerns bilingually. (English & Korean)
  • Translating for patients during visit while scribe and physicians assist patient.
  • Assisting scribes when necessary and taking vitals when needed for procedures.
  • Teaching new hires while they are in current training so they can assist patients efficiently.
  • Assisting the medical staff making calls to pharmacies.
Candidate Info
2
years in
workforce
2
years
at this job
Undergraduate Of Pharmacy
14

Patient Care Representative/ Registration

Answered telephone and email inquiries

  • Communicated suitable information to co-workers in keeping with established procedures
  • Entered patient discharge information into registration system
  • Attended all personnel meetings system-wide and at the site
  • Punch patient demographic and health insurance data into computer
  • Verify patient’s insurance eligibility
  • Answer multi-line phone system
  • Assist in new worker training as delegated by management
Candidate Info
15
years in
workforce
3
years
at this job
AS
Associate of Science
15

Patient Care Representative

  • Managed incoming and outgoing calls from patients regarding prescriptions and insurance information.
  • Submit and receive orders and patient insurance information from physician's office.
  • Process cash and credit card orders in person and by phone.
Candidate Info
15
years in
workforce
3
years
at this job
Pharmacy Technician
16

Patient Care Representative

  • Greeting and welcoming patients.
  • Organizing and coordinating patient in-take and other appointments.
  • Accurately enters/updates patient information in system
  • Assisting patients with completion of paperwork when necessary
  • Scanning, updating and filing medical records
  • Answering phone calls, questions, etc. in a prompt and polite manner
  • Processing medical insurance information, verifying patient eligibility and addressing any patient
  • Handling cash and co-payments accurately and responsibly
Candidate Info
7
years in
workforce
2
years
at this job
MA
Criminal Justice
17

Lead Patient Care Representative

  • Communicate and ensure compliance with standards and improvement initiatives
  • Manage and direct patient flow at a high volume urgent care practice while providing administrative support to the clinical team
  • Assist with the development and implementation of new practices to enhance clinical productivity
  • Prepare, transcribe, and edit written material including: physician letters, memos, correspondence, reports, clinic notes, laboratory experiment findings, and manuals as required
  • Maintain electronic medical records and scheduled patients' tests, STAT appointments, and procedures
  • Initiated pre-certification processes for procedures outside of City MD
  • Ensure patients receive optimal assistance in a timely, efficient, and courteous manner
  • Worked closely with patient accounts and insurance companies to verify benefits for new visits
Candidate Info
10
years in
workforce
2
years
at this job
AA
Liberal Arts
BA
Police Studies
18

Patient Care Representative

  • Greeting and welcoming patients
  • Organizing and coordinating patient in-take and other appointments
  • Accurately enters/updates patient information in system
  • Assisting patients with completion of paperwork when necessary
  • Scanning, updating and filing medical records
  • Answering phone calls, questions, etc. in a prompt and polite manner
  • Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
  • Handling cash and co-payments accurately and responsibly
  • Providing outstanding customer service to every patient
Candidate Info
6
years in
workforce
7
months
at this job
HS
High School Diploma
HS
Medical
19

Patient Care Representative

  • Checked in/Checked out patients
  • Scheduled appointments
  • Verified Insurances
  • Utilized multi-line phones
  • Worked in a fast paced environment
  • Utilized computer programs as: Greenway
  • Utilized cash drawer and various tender types
Candidate Info
3
years in
workforce
10
months
at this job
HS
High School Diploma
20

Patient Care Representative

  • Gather demographic, financial and guarantor information from patients.
  • Ensure proper signatures are obtained
  • Coordinates patient flow to minimize wait time
  • Obtain patient medical and family history.
  • Collect patient blood samples in a safe, sanitary manner for diagnostic testing as a certified phlebotomist.
  • Perform pre-admission testing to record patient vital signs.
  • Maintain exam rooms in compliance with hospital sanitation guidelines.
  • Conduct EKG's, tests, and measurements as requested by physician.
  • HIPAA and OSHA Compliance.
Candidate Info
15
years in
workforce
4
years
at this job
AS
Associate of Science
BA
Applied Management

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!