Patient Access Rep
- Coordinated and scheduled patients' complex referrals to specialists, laboratories, and hospitals
- Facilitated admissions and registration process by obtaining essential demographic information to obtain precertification for inpatient, surgical, diagnostic and clinical outpatient procedures.
- Reviewed and monitored the quality of registrations to ensure that compliance and regulatory procedures were met with Patient Access Operations.
- Monitored effective working of all technical activities for various referrals and completed required documentation for same.
- Evaluated benefits and eligibility of all patients for reimbursements and verified accounts with appropriate sources.
- Maintained and updated information regularly in information system and recorded all details of patients.
- Coordinated with patients and scheduled routine visits as required.
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Patient Access Representative
- Performed pre-registration and registration to all patients, obtained insurance benefit verification, and collected copays
- Executed various administrative functions such as reception and clerical work
- Performed various functions with close adherence to both hospital rules and regulatory compliance
- Ensured that patients properly filled out and signed all relevant insurance and hospital release forms
- Maintained and balanced the cash drawer
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Patient Access Rep I
- Responsible for complete and accurate outpatient registrations.
- Processed and communicated transactions associated with outpatient services.
- Performed duties relating to the hospital revenue cycle that are included in the areas of payments and advance deposits.
- Accurately collected and analyzed all required demographic, insurance, financial, and clinical data.
- Assisted patients, families, physicians and others with their needs.
- Addressed problems and complaints regarding registration, scheduling, billing and insurance, or quality of service. Determined the course of action when additional assistance was necessary.
- Participated in departmental training, team building activities, in-services, and activities essential for department operations.
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Patient Access Rep II
- Responsible for greeting customers and registration
- Conducted patient/guarantor interviews, explained hospital policies, financial responsibilities, privacy practices and patient bill of right.
- Ensured that pre-certification and/or authorization are obtained, co-payments were collected, and payments were sent to the appropriate department.
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Patient Access Rep
- Completed registration of all patient types for various hospital procedures with excellent customer service skills, and effective documentation.
- Provide accurate estimates and collect/request deposits and copays
- Verified demographics and secured all signatures and authorizations necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
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Patient Access Rep II
- Registered all patients and updated demographic and insurance information for maintenance of accurate information
- Collected co-payments, self- pay deposits, and any other form of account payments from patients
- Proficiency in handling high volumes of calls while providing excellent customer care
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Patient Access Representative Ii
- Greeted and registered patients for ER and Outpatient Departments
- Provided support to patients, family members, medical staff and hospital administration
- Verified insurance, benefits coverage and eligibility
- Collected patient payments
- Educated patients on consent, financial liability and privacy issues
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Patient Access Representative
Maintain excellent customer service as outlined in Saint Luke's Core values while working in professional healthcare environment
- Collect accurate data for timely input patients into system for clinical evaluation
- Process insurance, billing, and demographic information in to computer system
- Demonstrate knowledge of hospital policy and procedure including HIPPA and EMTALA
- Flexibility & dependability within the working environment
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Patient Access Rep
Responsible for greeting customers and providing assistance with Registration and Bed Control. Conducts patient/guarantor interviews, explains hospital polices, financial responsibilities, privacy practices HIPPA and patient bill of rights.
- Registered ER patients, received signatures and posted patients information in Med host
- Transport patients being admitted and/or having Cardiac Cath procedure.
- Worked at Kirkwood Imaging site that is affiliated with [company name]. Schedule patients, and ran compliance checker on patients with Medicare insurance. Ensures that pre-certification and or authorization are obtained. Collecting, revising, and updating insurance policies due to patient's liabilities.
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Patient Access Rep
- Provide quality customer service to internal and external customers.
- Verify and accurately enter demographic information in the hospital computer system.
- Complete all forms related to the registration process to maintain compliance with hospital and regulatory agencies.
- Clearly documentation of activities and actions taken on accounts, which includes but is not limited to registration, completed forms, eligibility, and authorization when necessary.
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