Passenger Service Agent Resume Samples - Page 4

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Passenger Service Agents work to make sure that everyone who boards an airplane enjoys a smooth flight. Skills listed on example resumes of Passenger Service Agents include identifying third-party ticketing errors and communicating solutions to these errors to customers, and escorting passengers through security when necessary. Most employers prefer to see a high school diploma or its equivalent listed on the resumes of Passenger Service Agents, as well as previous experience working in a service-based position.

For more information on what it takes to be a Passenger Service Agent, check out our complete Passenger Service Agent Job Description.

Looking for cover letter ideas? See our sample Passenger Service Agent Cover Letter.

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31

Passenger Service Agent

Checked in passengers using Sabre platform

  • Verified passenger documentation
  • Accepted check-in and carry-on baggage to ensure compliance with company regulations
  • Directed passengers to boarding areas
  • Re-accommodate passengers for missed connections, cancelations or delays
  • Complete requisite documentation to clear aircraft upon arrival and departure
Candidate Info
10
years in
workforce
1
year
at this job
32

Passenger Service Agent

Provide our passengers a speedy but efficient check in experience

  • Organize various post flight documentations
  • Provide escort to lounge for our VIP passengers as well those who require special assistance to and from the gate
  • Assist passengers from arriving and connecting flights
  • Assist unaccompanied minors
  • Board passengers in an orderly and efficient manner
  • Comply with all safety and security regulations of SFO
Candidate Info
4
years in
workforce
1
year
at this job
33

Lead Passenger Service Agent

Knowledge Sabre Interact, Seats and Navitaire (checking in passenger)

  • Great customer service. Coordinates various duties with coworkers and other departments to ensure proper handling of customers
  • Able to do new reservations (saber system) or modify an existing one; ticketing as well.
  • Certified jet way controller
  • Knowledge in gate operations (close flight, verify them, pull back jet bridge. Etc)
  • Complete tasks in certain amount of time.
  • Knowledge of ground operations (send arrival and departing messages, on - in times, paperwork as well.
Candidate Info
3
years in
workforce
1
year
at this job
Humanities
34

Passenger Service Agent

Operate a computerized passenger ticket terminal.

  • Check in baggage and direct passenger to designated area.
  • Ensure that cabin seats or space is available on aircraft and verifies passenger count.
  • Issue and check tickets and travel documents handle money and process airline vouchers.
  • Handle passengers requiring special assistance, such as disabled passengers, parents with infants etc.
  • Provide information on flight arrivals and departures. Log and store baggage left over from flights.
  • Maintain log of all unclaimed baggage and take lost and found reports.
Candidate Info
9
years in
workforce
1
year
at this job
AS
Business Administration And Management
35

Passenger Service Agent

  • Checked-in passengers at the ticket counter and handed out boarding passes for outgoing flights and placed baggage tags on their bags for appropriate destination
  • Accepted payments thru credit card and cash for the baggage payment and excess weight
  • Re-booked and sold ticket for the passengers
  • Coordinated activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight
  • Answered customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise
  • Organized the safe arrival and departure of the passengers on and off the aircraft
  • Managed gate functions and flight closure
  • Communicated with flight crew on ground and via ground to air radio
  • Handled delayed baggage and prepared documents to deliver the passenger’s baggage
Candidate Info
24
years in
workforce
4
years
at this job
HS
Business And Office Accounting Clerk
HS
Secretarial Course
36

Passenger Service Agent/lounge Representative

Check passengers in at ticket counter and gate and hand out boarding passes for outgoing flights

  • Check passenger baggage and place bag tags on them at the ticket counter for appropriate destination
  • Ensure proper boarding and complete document / passport at check-in of all departing passengers while making sure that all visa and country-specific regulations are met
  • Manage customer complaints regarding ticketing and baggage handling when problems arise
  • Make announcements regarding flight activity at gate or over airport's general PA system
  • Answer customers' inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise
  • Meet and greet passengers and guide them to the appropriate level within Senator lounge
  • Responsible for the passenger lounge which includes setup, catering, and concierge services
Candidate Info
5
years in
workforce
3
years
at this job
HS
Dental Assisting Program
BA
Health Services Administration
37

Passenger Service Agent

Examine passenger documentation to determine destinations and to assign boarding passes.

  • Confer with customers to determine their service requirements and travel preferences.
  • Maintain computerized inventories of available passenger space and provide information on space reserved or available.
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
Candidate Info
3
years in
workforce
11
months
at this job
AS
Computer Science
38

Passenger Service Agent

Checks in passengers at the ticket counter and ensures proper handling of luggage

  • Makes public announcements and coordinates passenger aircraft boarding / deplaning in the gate area
  • Provides assistance for all customer inquiries.
  • Excellent customer service skills and knowledge of computer operations
Candidate Info
12
years in
workforce
1
year
at this job
AS
Science
39

Passenger Service Agent

Front line representative providing exceptional service to all customers and airport visitors in a fast paced environment.

  • Proven ability in handling negative service feedback and stressful customer situations by using and available resources and methods to continually provide the highest level of satisfaction.
  • Adhere and adapt in full compliance of rapidly changing company and government regulation.
  • Work directly with passengers in ticket purchases, passenger check-in and flight boarding. Processing and securing passenger luggage.
Candidate Info
16
years in
workforce
14
years
at this job
40

Passenger Service Agent

Departure Checking Agent issue boarding passes and tag luggage's to there final destination.

  • Arrivals Agent assist passenger with immigration forms translating, interline transfer.
  • Ramp coordinator offload and load containers
  • Bag room coordinator secures all the bags to be loaded and coordinate with load control over the containers counts and availability.
Candidate Info
15
years in
workforce
2
years
at this job

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