Network Support Engineer Resume Samples

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Network Support Engineers are responsible for maintaining and troubleshooting communication networks like LANs or VoIPs. Responsibilities mentioned on a well-written example resume for this job include solving technical issues, ensuring network security, improving their job knowledge, and providing technical support to customers. Qualifications like technical expertise, customer service, problem solving orientation, and teamwork are often seen on Network Support Engineer resumes. Employers select candidates holding a Bachelor's Degree in a relevant engineering field. Previous work experience represents an advantage.

For more information on what it takes to be a Network Support Engineer, check out our complete Network Support Engineer Job Description.

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1

Network Support Engineer

Promoted to manage operational issues associated with UMTS network transitions of Nextel BSC and BTS equipment.

  • Persisted within a six-month window, executing extremely detailed call testing and failure simulations, transitioning 75 BSCs to 11 iBSCs.
  • Responsible for testing new equipment installations ensuring redundancy.
  • Analyzed and optimized mobile to mobile interconnect trunk groups to accommodate increasing traffic, initiating direct connects with wireless carriers, reducing bandwidth, resulting in costs savings of $200K annually.
Candidate Info
18
years in
workforce
4
years
at this job
BA
Telecommunications
BA
Business Administration
2

Network Support Engineer, Major Accounts

Provided technical and account management support of all Ascend/Lucent edge access routers including Apex and TNT. Troubleshooting included working with integrated vendor hardware, particularly Cisco. A majority of cases involved resolving LAN/WAN connection or routing issues.

  • Improved process flows and problem resolution by tracking customer interactions and escalation.
  • Delivered post-sales support to major accounts including SBC and Verizon, improving account relationships and assuring revenue retention on service contracts.
  • Collaborated effectively across departments to create customer satisfaction and contribute to account retention.
  • Provided on-site initial configuration and installation of access routers in a POP network as a lead member of the technical team supporting Telefonica, a key ISP customer in Brazil.
  • Observed, documented and captured software configurations to resolve an ongoing issue for a key account as the eyes and ears of the Major Account Support Team.
Candidate Info
8
years in
workforce
8
years
at this job
BS
Business Administration
3

Network Support Engineer

Configured, and supported LAN and WAN infrastructure, consisting of multiple Frame Relay, T1 and T3 lines

  • Configured, implemented, and supported Cisco routers (2800s, 3800s), switches (2960, 3550, 3560, 4500), and firewalls (PIX, ASA 5500s)
  • Troubleshot and resolved LAN/WAN connectivity issues
  • Configured, implemented, and troubleshot layer 2 switching: Trunking, RSTP+, EtherChannel, Inter-Vlan, and HSRP
  • Configured, troubleshot, and optimized routing protocol: EIGRP and OSPF for lowest latency
  • Built and maintained Visio documentation database of network topology
  • Managed and monitored all network devices
Candidate Info
3
years in
workforce
3
years
at this job
BS
Network And Communications Management
MS
Network Engineering And Security
4

Senior Network Support Engineer

Developed proprietary SNMP product as a management solution to customers that needed third party monitoring of their co-location server equipment. Working with developers, the design was based on SNMP gets for I/O, hard drive reads and write and CPU usage which convert to data usage and alerts in which the support group either repairs or informs the client of the issue.

  • Architected and implemented company's remote infrastructure with hardware redundancy using Cisco 2621 routers, Cisco 2924 switches, Pix firewalls, and VPN tunneling using GRE and IPSEC to allow OSPF to route to the backend of customer equipment within their co-locations in the Exodus data center.
  • Designed and implemented LAN connectivity with the use of HSRP, ACLs, NAT, and STP.
  • Installed ASA 5505s at client co-locations for network access to allow for remote monitoring of client data center equipment.
  • Configured and managed HP Openview for monitoring network devices.
Candidate Info
9
years in
workforce
10
months
at this job
HS
High School Diploma
5

Network Support Engineer

Provided remote support to [company name] customers and field engineers.

  • Provided help-desk technical support for installation, integration, and maintenance on the [company name] Digital Broadband Delivery System
  • Supported Cisco routers, switches, LAN to internal and external customers
  • Researched solutions from various sources and applied documented procedures to resolve hardware and software issues for internal and external customers
  • Troubleshoot network issues (TCP/IP, HTTP, SSH, DNS) to internal and external customers
  • Analyzed key metrics to measure network product effectiveness
Candidate Info
8
years in
workforce
2
years
at this job
BS
Computer Science
6

Network Support Engineer

Responsibilities included IT support for corporate office and 7 remote offices across the US, Desktop support and datacenter deployment for 500+ users.

  • Performed system software maintenance and product upgrades.
  • Racked and configured a 4-42u rack collocation with 30+ servers, Dell/EMC CX3-10 SAN, Brocade fabric switch and Citrix Presentation Server for remote access of ERP system to all sites through AT&T managed MPLS at local datacenter colo.
  • Worked directly with various vendors to plan and deploy entire IT infrastructure including voice and data cabling drops, server room, phone room and IDF planning, DHCP scope and DNS configuration for new servers in domain, all for a migration project to move the entire corporate office to a larger building.
  • Monitored the network infrastructure, troubleshot and resolved bandwidth problems using WhatsUp Gold (IPSwitch Network Management System).
  • Rack mounted new servers in datacenter and remote locations as needed, installed/upgraded Windows 2000/2003 on production servers. Configured Virtual Machines.
  • Successfully deployed IT inventory and software tracking system using Numara Track-IT.
  • Handled managing of Iron Mountain account for off-site media rotation and archiving.
Candidate Info
10
years in
workforce
2
years
at this job
7

Sr. Network Support Engineer & Tsanet Program Manager

Provided assistance and troubleshooting as a Tier 2 support engineer via phone and email for resolving
token ring products ranging from network cards for the PCs to CAUs, LAMs, RAM and the switches to the system engineers, VARs, marketing representatives and the end-users.

  • Managed and documented customer issues in detail in Remedy CRM and if necessary escalated
  • Wrote technical solutions on hardware as well as software for the on-line knowledgebase.
  • Participated in the weekly escalations meeting.
  • Built and troubleshot common and specialized network configurations based on customers' needs.
  • Cross trained and assisted other technical support engineers on network applications and/or protocols.
  • As the TSANet manager (Technical Support Aliance Network) developed partnership with more than 100 of some of the biggest names in the industry. i.e. IBM, Microsoft, Hewlett Packard and EMC.
Candidate Info
7
years in
workforce
5
years
at this job
Electronics And Construction Technology
Technology
8

Pc/network Support Engineer

Diligently led teams in the installation, checkout, maintenance, repair and modifications of classified and unclassified communication equipment and audiovisual equipment

  • Provided end-to-end computer and networking equipment installation, maintenance, and troubleshooting
  • Performed software and hardware troubleshooting for computers, laptops, printers and networking equipment
  • Pioneered new ideas for the Computer Security Personnel's policies and procedures on equipment within a Sensitive Compartmented Information Facility (SCIF)
  • Supported network engineers in hands-on projects which involved installing and testing various network media
  • Provided server and computer protection from viruses using the Symantec Security Center
Candidate Info
10
years in
workforce
6
years
at this job
BS
Information Technology
9

Network Support Engineer

Provided support for 300+ on-site and remote users.

  • Executed the removal of all [company name] employees from the domain of the old parent company and moved to the new company domain, as part of team, which required good planning and testing and needed to be accomplished within limited time constraints.
  • Set up software and created master images for PC's to affect savings in time required to load PCs.
  • Determined user needs and matched up equipment and software to meet those needs.
  • Implemented the move of all users from Banyan network software to a MicroSoft Exchange network and from BeyondMail to Microsoft Outlook to realize the departmental goal of changing networks.
Candidate Info
47
years in
workforce
2
years
at this job
Computer Information Systems
10

Sr. Network Support Engineer

Served as escalation / tier-2 support to troubleshoot complex HW/SW problems and answer technical questions

  • Occasionally visited customers to establish network security infrastructure on-site using ForeScout products
  • Evaluated customer's security needs, and provided suggestions / solutions on NAC policy configurations.
  • Integrated ForeScout product to work together with Cisco, Juniper, Aruba, or other 3rd party network equipment
  • Participated in a 24/7 working environment to resolve urgent trouble tickets filed by customer security admins.
  • Created many knowledge repository articles and notes for guides and future references
  • Provided customer feedbacks to R&D and Product Managers to improve product quality / functionality
  • Prioritized severity of all incoming tech support tickets and allocate resources for each ticket.
Candidate Info
15
years in
workforce
2
years
at this job
Electrical Engineering
Electrical Engineering

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