What is an Application Support Analyst?
Application Support Analysts are charged with responding to and resolving customer issues in regards to smartphone or computer applications. The types of applications they work on can range from mobile games to banking software, and they typically deal with a great number of customers on a daily basis.
Application Support Analysts usually report to a higher-level member of staff, such as an Information Technology (IT) Manager or a Senior Systems Analyst, while simultaneously leading a team of software professionals. They spend their time working in an office setting, and can be employed by software companies, game developers, technology manufacturers and other types of organizations. According to findings published by the Bureau of Labor Statistics, industry-wide demand for Computer Support Specialists, which includes Application Support Analysts, is increasing by an impressive 12 percent. This is expected to result in the opening of 88,800 new positions through 2024.
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Application Support Analyst Duties and Responsibilities
Provide On-Call Support
Application Support Analyst Skills
Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges. They embrace a varied set of responsibilities, and are just as eager to lead a team of talented programmers as they are to assist individual users. In addition to these general skills and personality traits, employers are looking for Application Support Analysts with the following skills.
Core skills Based on our analysis of multiple online job postings, employers are seeking Application Support Analysts with the following core skills. If you’re interested in pursuing a career as an Application Support Analyst, focus on these.
- Ability to work with cross-functional teams
- Ability to juggle multiple projects simultaneously
- Firm Grasp of Structured Query Language (SQL)
- Up-to-date knowledge of scripting, coding and application software
- Willing to work on weekends and/or after hours
- Excellent leadership skills
- Excellent written and verbal communication
- High attention to detail
Advanced skills While most employers do not strictly require the following skills, many list them as being preferred. To broaden your career opportunities, hone in on these.
- Experience in customer service
- Familiarity with the industry to which the employer belongs
Tools of the trade Application Support Analysts use a variety of skills in their daily work. If you’d like to become an Application Support Analyst, you should have a good understanding of the following.
- IT management software
- Complex computer systems
- Telecommunications systems
- Standard office equipment, such as copy machines and printers
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Application Support Analyst Salary
Application Support Analyst Resources
We compiled this list of resources to help you continue exploring your career as an Application Support Analysts. Whether you’re looking for insightful blogs or educational books, you’re sure to find something below.
On the WebNew Relic Blog
Multiple authors contribute to this frequently updated blog published by the software analytics company New Relic.Cigital Software Security Blog
Written by Cigital’s software security personnel, this blog focuses on application and software security.SQLBlog.com
This blog features regular posts regarding everything having to do with SQL.
On LinkedInApplication Support
With over 33,000 members, this group is open to Application Support Analysts as well as IT professionals of all kinds.Application Performance Monitoring
This group of more than 7,000 members is specifically geared towards the discussion of application performance monitoring methods and practices.Developers, Engineers & Techies
This catch-all group has nearly 100,000 members and is designed to promote communication between technology professionals, including Application Support Analysts.
BooksA+ Guide to IT Technical Support
Whether you’re an aspiring IT professional in need of an introduction or an experienced Application Support Analyst in need of a reference guide, this book can be a valuable source of information.Web Application Security, A Beginner’s Guide
This book covers the basics of application security, from commonly used lingo to best practices for vulnerability detection.SQL in 10 Minutes
Covers nearly all aspects of SQL, including statement construction, database formatting, data filtering and more.